We charge by the hour and offer flat rate fees for certain repairs. Pickup and delivery of systems are free of charge. 1st hour On-site service fee: $100 Additional 1/2 hour: $50. Operating System rebuild (to factory default with data backup up to 10GB): $150 Laptop DC Jack replacement: $120 Various parts and hardware available on site. Computer DoctoRx offers on-site service in your home or small business. Our technicians are friendly, certified and professional. We will fix your problem on-site if parts are immediately available, offer to repair in our facility or at minimum tell you what is wrong so you can make an informed decision. Computer DoctoRx offers the following services: - Desktop and laptop operating system wipe and restore - Desktop and laptop upgrades - laptop DC Jack repair - Wireless network setup and security - Data recovery services. We will also tell you honestly if your system is not worth fixing and you would be better served by replacing. We do offer replacement parts where it is determined it is cost effective to upgrade the system. We can order custom systems to your specifications and setup to your satisfaction. We Make House Calls!
Business highlights
20 years of trusted experience
Veteran Owned & Operated
Services we offer
Computer Repair, Laptop repair, Laptop DC Jack replacement, On-Site service, Operating System rebuild (Wipe and Restore)
This was the first time I had ever had to go for outside help on my pc. I was a little uncertain of trying someone unknown. No more. Wayne from Computer doctor was amazing. Punctual and within minutes had diagnosed the issue. Not only did he fix my known issue, he found and corrected other issues and software. By the time he leaves, you not only have a working PC, you also have a new friend. AAA+++
Description of Work: PC operational problems
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
michael K.
01/2024
5.0
computer repair
+ -1 more
Wayne Hutchins was great! He not only fixed a computer but provided substantive help making software play nice with other software. Our confidence in the good doctor is the reason we hired him again to help with other computer issues.
Description of Work: Computer Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
michael K.
08/2023
5.0
computer repair, computer training
+ 0 more
Wayne Hatchins at Computer DoctoRx was absolutely great. He was personable while being effective at resolving our computer issues quickly. What a find! His company is the company everyone with computer problems should hire immediately.
Description of Work: Computer software reconfigured, install downloads, recommendation on hardware and software, and training.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from COMPUTER DOCTORX
Thank you for the opportunity to serve your computer needs. We are pleased you are completely satisfied.
Roxann R.
05/2021
5.0
computer repair, computer training
+ 0 more
Wayne came out and diagnosed my harddrive was dying which wasn't a surprise at all considering it's age. He helped me pick out a new computer (I'm a die hard Dell girl!) and came out and installed it since I was totally unfamiliar with windows 10. He was very professional and courteous throughout everything, even teaching me how to navigate windows 10 which I found out was not as intimidating as I thought it would be. I would absolutely recommend him to anybody.
Description of Work: diagnose old computer, install new one
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from COMPUTER DOCTORX
Thank you for the opportunity to serve you. Glad you are happy with the result.
eugenia B.
03/2020
5.0
computer repair
+ -1 more
wonderful! very professional and courteous. I will tell all my friends and about angie's services
Description of Work: Networking
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
Response from COMPUTER DOCTORX
It was a pleasure working with you and I appreciate the review.
Dennis H.
07/2019
5.0
computer repair
+ -1 more
Wayne diagnosed the problems quickly and got me back up and running in very little time.
Description of Work: Computer network problems
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from COMPUTER DOCTORX
Thank you for giving us the opportunity to help.
John E.
12/2017
5.0
computer repair
+ -1 more
The owner, Wayne, came and quickly diagnosed and fixed the problem. It is an older desktop and had developed a software problem. Wayne wrote instructions for me to correct the problem if it occurred again plus installed some software that should help keeping the hard drive cleaned up. In addition he fixed a couple of problems that were browser related. Great job, very helpful and friendly as well as prompt.
Description of Work: Computer video had lost the proper perspective and the sound was completely gone
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from COMPUTER DOCTORX
Thanks [Member Name Removed] for the kind words. We look forward to assisting you in the future.
Julia C.
06/2017
5.0
computer repair
+ -1 more
HE SAW PROBLEM QUICKLY AND FIXED. HE WAS EXPEDIENT AND PROFESSIONAL, MADE CHANGES AND SUGGESTIONS TO SUIT MY NEEDS AND EXPLAINED ALL VERY WELL.
Description of Work: FIX PC AND SMARTPHONE TO ACCESS INTERNET AND EMAIL ACCOUNTS
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from COMPUTER DOCTORX
We aim to exceed your expectations. Thank you for the review!
Lisa C.
06/2017
5.0
computer repair
+ -1 more
Wayne, the owner, explained everything so I could understand. He is very knowledgeable and so pleasant. He is the epitome of professionalism. Great service, punctuality and personality; a welcomed experience in the service industry. We have had him out twice with great results.
Description of Work: We had a variety of work done at our home, including cleaning up our slow running computer and installing wifi booster and hardwiring another computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jessica W.
05/2017
5.0
computer repair
+ -1 more
Arrangements were made for Computer DoctoRx to pick up the system at my home. They were very prompt. Unfortunately, repairs would be as costly as a new machine. So, at their recommendation, we will get a new laptop. There was no charge for the diagnosis!
Description of Work: My daughter's laptop needed a screen repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Debbie M.
11/2016
5.0
computer repair
+ -1 more
My old laptop literally died and Wayne was able to pull all my information over and help me make the transition to Window 10! He was even able to retrieve my photo's from an older laptop that was no longer accessible ! Not being very techie I was extremely pleased and I understood what was taking place and how to use my new laptop with Windows 10! A good friend had recommended Computer DoctoRx and I am so happy they did! I will contact again for any issues I may have in the future! The ease in making the appointment and the punctuality was superb !
Description of Work: I purchased new laptop and needed all information from old laptop transferred over.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary Ellen P.
10/2016
5.0
computer repair
+ -1 more
Wayne Hutchins, the company owner, spent two hours working with me. He was not only competent, but was kind and patient as well. I still have some less urgent issues that need resolving and plan to set up a second appointment soon.
Description of Work: I am a tech-challenged granny whose computer was not behaving well. I needed a competent trouble-shooter to get problems fixed and to explain what I needed to know to keep things moving smoothly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Karen B.
09/2016
5.0
computer repair
+ -1 more
Wayne, the owner, made the house call himself. We are at least 40 minutes from his business. He arrived on time, was very knowledgeable, efficient, professional and trust worthy. Will definitely call him again!! We highly recommend Computer DoctoRx!!
Description of Work: Cleaned up both the desktop and the laptop. Added anti virus to both. Scanned for any problems. Showed us how to use our scanner/printer. Checked our old hard drive to see if we could transfer files from our old computer to the new one. Patiently answered all our questions. Showed us how to do and how often to do maintenance scans.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Lillian B.
04/2016
5.0
computer repair
+ -1 more
This was an excellent experience.I was able to schedule an onsite appointment within 2 days of calling.Wayne arrived early to the appointment and stayed until my computer was updated and the wireless printer was connected .This was not only about solving a problem but was a learning experience as well because Wayne will answer any questions you have to the level of your understanding which is an awesome bonus.
Description of Work: On site computer services
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Mary B.
09/2015
5.0
computer repair
+ -1 more
Wayne was here about 5 min. before the appointment, listened patiently to my descriptions, went to work and fixed the computers. Thinking that our 6-yr-old Compaq was dead because the monitor stayed black, we bought a refurbished HP bundle. Because I know nothing about computers, I followed hook-ups from first computer to install refurb, and refurb did the same as the 1st computer; got it exchanged, still no luck. Broke down and called Computer DoctorX because of the reviews they had on Angie's List. Wayne hooked both computers up with the same VGA cords I had used and had them up and running immediately, took viruses off our old one, installed Office on the refurb along with a virus control. Seems the primary problem was ME and my inability to do computer hook-ups. Wayne is highly educated and trained in computers (all areas), very professional and personable and did all the above in an hour. They charge $80 for the 1st hour and give Angie's List members $10 off the first visit. Use them for any computer problems; you will not be disappointed. I'm only sorry I didn't call before trying to FIX the first one!!
Description of Work: Fixed 1 computer we thought was "lost" and a refurbished one that I purchased because I thought the first one was lost, then helped with Windows 10 on a laptop. Problem with the 2 desktops were with the VGA cables, and I think the problem was that I had tried to hook them up!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$72
Rita S.
01/2015
5.0
computer repair
+ -1 more
There aren't any don'ts. There are only dos. Do use Computer DoctoEx for all you ailments because so far he certainly did help me out. I am extremely pleased with the company and with be using them again I am sure.
Description of Work: I had downloaded several (what I thought ) software driver upgrades and antivirus solutions. Well needless to say I was totally taken by the software companies. I had a total mess I couldn't do anything. He had to remove all the bad things and fix a lot of damage that had been caused by this. Then he put the correct kind of protection on my computer. He explained everything as he was doing it. Was very informative as to why he was doing what he did. I will use him again for sure. Especially since he builds websites. He was polite, right on time and got right down to business.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Greg C.
10/2014
5.0
computer repair
+ -1 more
Chose the vendor from the monthly Angie's list magazine. Susie answered all questions and a time for pickup of the laptop was made. She arrived on time and explained the testing procedures and estimated cost for the service. I was assured I would be called before any out of the norm services were done. The laptop was returned with a written list of all testing and recommendations for upgrades if wanted. I was very pleased with the overall experience of using the Computer DoctorX and will use them in the future for any computer related services needed. Top drawer business.
Description of Work: Service laptop computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
ROBERT H.
04/2014
5.0
computer repair
+ -1 more
He did a good job, got all my information. Unfortunately the damage to the lap top was fatal, so he couldn't fix that.
Description of Work: Recovered information off a hard drive on a lap top computer that was dropped.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Cathy S.
03/2014
5.0
computer repair
+ -1 more
Once again, Wayne was great. We have a laptop and bought a printer/scanner but were having trouble getting the computer to recognize the printer. Wayne came out, was on time, as always, didn't laugh at us for something so simple, and had the computer and printer/scanner working within minutes. He also gave me a tutorial on how to use the scanner and suggested a few other things. I recommend Wayne highly!! He's professional, always punctual, has very reasonable rates, and doesn't laugh at our stupidity. :-)
Description of Work: Got computer and printer/scanner working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Cathy S.
02/2014
5.0
computer repair
+ -1 more
Wayne came out and I told him up front that I probably just need to buy a new computer. He worked on it for over an hour and fixed the problem! He could have very easily done a couple of things, said I needed a new computer, charged me for the service call, and I would never have known the difference. This is the third time I've used Wayne and recommend him highly! He's very professional, always on time, has always taken care of my "issues," and charged me very reasonable rates. Also, he's a veteran, so I'm very happy that I can give him something back. Also, Suzanne is always very friendly on the phone and helpful as well. Use Computer Doctorx!! You'll be glad you did! As an extra -- There are two Computer Doctorx, and I'm sure whoever gave the F didn't have Wayne!
Description of Work: I purchased new software for my business. My computer was not recognizing the drives it needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
jennifer M.
02/2014
1.0
computer repair
+ -1 more
Computer doctor recommend I increase RAM. I did at a cost of $77.00. Did not help. Contacted Mike Bailey who corrected my problem eliminating viruses that computer doctor said I did not have
Description of Work: Did not find anything wrong with my computer. Had to get another source to correct my compiter
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$50
Response from COMPUTER DOCTORX
Computer DoctoRx has no record of you as a customer. Computer DoctoRx makes it our mission to make sure we provide timely and quality service to every customer. While I understand your review of the company that "serviced" you it wasn't "Computer DoctoRx". There is a similarly named company in town who I believe you are confusing us with. Please check the phone number you called when you made your appointment with them. If it wasn't 502-644-2406 or 502-442-7878, then it wasn't my company. Please also check my website for details of my company. [removed hyperlink] Please take a moment to direct your review to the correct company.
Patricia F.
10/2013
5.0
computer repair
+ -1 more
Wayne was right on time and performed services in a professional manner.
Description of Work: Downloaded and installed a needed program.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Rob S.
10/2013
5.0
computer repair
+ -1 more
Wanye did excellent work and in a very timely manner. He was able to complete all of this work in exactly one hour. During that time he educated me on Outlook, adware programs, and discussed the possible lifespan of my computer. There is no doubt he knows what he is doing and is very professional. If I need computer help in the future I will certainly call him.
Description of Work: Wayne cleaned up my computer, removed unnecessary programs, and repaired my Outlook mail. In Outlook he created new pst files which allowed more space in my inbox, sent folder, and deleted folder.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Patricia A L.
07/2013
5.0
computer repair
+ -1 more
As usual, it went very well. Mr. Hutchins (the computer expert) has serviced my computer in the past and I now have annual computer checks (cleaning, upgrades, checks, whatever he thinks is needed). Also, Mr. Hutchins and I worked for the same company at one time and so I am well aware of his capabilities. Mr. Hutchins configured my email settings so that I can access my email by using Outlook. He also solved a problem I was having with my security software program. It was very involved, but Mr. Hutchins handled it very well. He then connected a router that will enable me to watch Netflix streaming videos on my TV instead of my computer screen. I asked Mr. Hutchins for guidance on changing my phone service; he provided insightful information. The meeting took about an hour and a half. When I told Mr. Hutchins that I had given him at least two very positive reviews on Angie's List, he said that he had not seen them. Perhaps I entered the reviews in an inappropriate category. This time, I simply typed in Mr. Hutchins' company name -- Computer Doctorx. I hope I'm doing it correctly this time. Mr. Hutchins worked for and deserves this review.
Description of Work: Several things, but mainly adjusting my email account so that I may access my email via MS Outlook instead of the webmail of RoadRunner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Cathy S.
07/2013
5.0
computer repair
+ -1 more
I have used COMPUTER DOCTORX two times in the past and would highly recommend them. I had a problem last week and called but they had had a sudden death in the family and the office would be closed until the 12th. I had to have my computer up and running since I'm self-employed so I called someone else. I'm writing this review after reading the review that gave them an F. They have always been very responsive, very professional, and do excellent work. Also their prices are very, very reasonable. Don't let the one F drive you away. Wayne does an excellent job and knows what he's doing.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Computer Training
FAQ
COMPUTER DOCTORX is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: Closed
COMPUTER DOCTORX accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, COMPUTER DOCTORX does not offer free project estimates.
No, COMPUTER DOCTORX does not offer a senior discount.
No, COMPUTER DOCTORX does not offer emergency services.
No, COMPUTER DOCTORX does not offer warranties.
COMPUTER DOCTORX offers the following services: Computer Repair, Laptop repair, Laptop DC Jack replacement, On-Site service, Operating System rebuild (Wipe and Restore)