Absolute Overhead Door Service

About us

Absolute Overhead Door Service was founded by Vince Heuser when he saw the need for a new garage door company that performed at a much higher standard than most companies in the local area. He understood and saw that the need for HONEST, knowledgeable, dependable, and friendly technicians was apparent and Absolute Overhead Door Service was then founded in 2007. Please call the location most convenient for you for a FREE estimate! Louisville, KY 502-561-8444 Elizabethtown, KY 270-765-2291 Bardstown, KY 502-331-0040 Southern Indiana 812-944-8110 Shepherdsville, KY 502-955-5011

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

Repair garage doors, repair of door openers. replacement of broken springs, garage door maintenance, & garage door replacement.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

2%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9218 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
5%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 26-50 of 218 reviews

Nikki E.
07/2020
5.0
garage doors, doors
  + 0 more
Tech was knowledgeable and fast! In just minutes he had the remotes programmed and even tightened door chain as a courtesy! Door closes much more quietly.
Description of Work: New remotes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Marc M.
06/2020
5.0
garage doors
  + -1 more
Technician was polite and professional. He was knowledgeable and arrived on time, with a call 30 minutes before. Service scheduled and completed right around 48 hours. Work area put back nicely. Would definitely hire again!
Description of Work: Garage door repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

sylvia S.
06/2020
5.0
heating & air conditioning/hvac
  + -1 more
Service guy was honest thorough and went beyond to evaluate and assist with my cooling issue. Extremely professional!
Description of Work: Assess and correct cooling system for second floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cathy H.
06/2020
5.0
garage doors, doors
  + 0 more
I called and spoke to Greg and explained my dilemma. I was so afraid that I would not be able to get someone out today to fix the door; but Greg was very understanding and gave me a time window; and the name of 2 techs, one of whom would be contacting me. I received a call from a nice young man named Brennan; and he had contacted me over an hour earlier than I anticpated. He was very respectful and informative. As it turned out, it was Absolute who had installed my door last year. He fixed the hinge in minutes; and even installed light bulbs in the overhead light of the motor. He was very nice, efficient and knowledgeable. I would higyhly recommend Absolute Overhead Door to anyone needing a new door, or service to an existing door. It was overall a very pleasant experience.
Description of Work: A pin had come out of the door hinge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Absolute Overhead Door Service
Thank you so much for your review and the kind words, [Member Name Removed]. We are happy the experience was 'pleasant' and we hope you will contact us for anything you need in the future - whether it be garage door, plumbing, or heating and cooling.

Alvin M.
06/2020
5.0
garage doors, doors
  + 0 more
The repair man was punctual and very professional. He immediately saw the problem and fixed it in a timely manner. I will definitely use their services again!
Description of Work: Repair Garage Door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike W.
05/2020
2.0
garage doors, doors
  + 0 more
The repairman could not tell me why my led light was constantly blinking. After calling the company the repairman quoted an extremely high price to fix the logic board which took him four days to call me back with an estimate after I had paid him for repairing the spring on the garage door The price he quoted was higher that a new garage door opener and the logic board price on line was a third of the price he quoted. I would never use absolute ever again. Once they got the heck there was no real desire to make things right that the repairman overlook during his estimate of what needed to be repaired I would never use them again. Since his visits I have been told how unprofessional and expensive they are, the free estimate is a ploy to get your business.
Description of Work: Replace spring on garage door and give estimate of work needed
Rating CategoryRating out of 5

Response from Absolute Overhead Door Service
We hate that your experience was not what you expected and you felt dissatisfied. We offer these free estimates to our customers to ensure you are comfortable with and fully understand the purchase being made and the work proposing to be done. Among the hundreds of 5-star reviews and very positive reviews we have received from others on Angie's List yours is among the 1 percent that is unhappy with the service provided. I assure you we try very hard to give great customer service every time.

Wayne H.
05/2020
5.0
garage doors
  + -1 more
Could not ask for better. Thank you Jeff! Wish we could give 6 stars! Our cars were trapped inside the garage and Jeff arrived within 2 hours of our emergency call -- at the end of the day on a Friday after having spent the day on other jobs. Very courteous and patient. Fair price for the work done. We took advantage and had the aging doo rebuilt. Thanks again. Wayne and Deborah // Middletown, KY.
Description of Work: Spring broke on garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$568

P S.
05/2020
5.0
garage doors, doors
  + 0 more
Bid was higher than another bid. Excellent customer service. Technician was polite and professional.
Description of Work: Replace garage door

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Deanna Y.
05/2020
5.0
garage doors, doors
  + 0 more
They were professional and efficient
Description of Work: Garage door replaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Mark M.
04/2020
5.0
garage doors
  + -1 more
Excellent!!! Requested a quote yesterday they gave me a good quote and came out the next day. Prompt, courteous and very professional!! Finished in about an hour or so and went over operation with me. Definitely hire this company!!!!!
Description of Work: Replace garage door opener and rollers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

David S.
04/2020
5.0
garage doors
  + -1 more
Great! Courteous, fast,efficient service.?
Description of Work: Spring replaced on garage door

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Donnie G.
02/2020
5.0
garage doors
  + -1 more
Trey came out and gave an estimate. I accepted the estimate and Trey came back exactly when he said he would and did an excellent job. He was prompt and professional. Cleaned up when done and explained everything well. I am pleased to have my door working again with one day service.
Description of Work: My garage door springs broke

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John B.
02/2020
5.0
garage doors
  + -1 more
Great .He arrived early and finished the job in under 30 minutes
Description of Work: Replace garage door spring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Tony G.
02/2020
4.0
garage doors
  + -1 more
The toilet was unclogged fast. The cost was more than Tom Drexler & Jarboe's. But Absolute Services got here within 2 hours. With the other companies I would have had to wait 2 days.
Description of Work: Unclog toilet

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

Margaret B.
02/2020
5.0
garage doors
  + -1 more
My garage door came apart when trying to open the door. Jeff came out the same day, checked the door and opener, gave me an estimate for both a replacement door and a new garage opener. He then manually opened the door, clamped it open so I could get my car out, and then securely closed it. My appt for replacement was set up for the next afternoon. Jay arrived promptly and went to work replacing the door and opener. By the way I received text messages and pictures of both men before they arrived at my house and also a phone call when they were on their way. Jay left me with a brochure on their company, a manual on the Liftmaster garage door opener, and a card on their referral program. Opener came with 2 remotes, a new indoor wall switch with a light button, and an outdoor wall push button security code remote. Price altogether $1375. Jay was careful not to leave any loose screws laying around on the garage floor. Both men were pleasant and helpful. I can easily recommend this company. They were great.
Description of Work: I needed a new garage door and a new garage door opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,375

Bruce H.
01/2020
5.0
garage doors, heating & air conditioning/hvac
  + 0 more
Great! Quick early morning service, fixed, very nice and professional, will use again and price is full year service contract
Description of Work: HVAC stopped

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Mary Jo H.
09/2019
5.0
garage doors
  + -1 more
The initial call was just for a tune up on an old opener. Replaced rollers and had an issue with the opener. Jeff & Brent were very helpful and made the situation right. Very happy customer!
Description of Work: New rollers, new opener

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Absolute Overhead Door Service
Thanks [Member Name Removed]!

Janet C.
08/2019
5.0
garage doors
  + -1 more
Swimmingly. A little miscommunication at the start, the repairman was told that it was to be a repair. It took an extra day because he didn't have the parts. Came back the following day and installed. No big deal, I guess these things happen
Description of Work: drive replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Absolute Overhead Door Service
Thanks for your feedback, [Member Name Removed]!

Jeff S.
05/2019
5.0
garage doors
  + -1 more
Excellent. Fast. Ben Sylvester did an exceptional job.
Description of Work: Garage door cable broke.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Absolute Overhead Door Service
Thanks [Member Name Removed]!

brian E.
05/2019
5.0
garage doors
  + -1 more
Steven was knowledgeable and professional.
Description of Work: Tune up, safety sensor adjustment and roller replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Absolute Overhead Door Service
Thanks for your review, [Member Name Removed]! We're so happy to hear you're pleased with the service Steven provided.

Danny C.
03/2019
5.0
garage doors
  + -1 more
Absolute was the ONLY company out of 4 I reached out to through Angie's List who returned my message. They called me within the hour and sent out a tech later that afternoon. If that wasn't enough, they sent me a text with a picture of the tech to let me know who was coming and an estimate arrival time. The tech told me his diagnosis and we had him do the work. They offered a 1 year warranty on their work. I highly reccomend them and look forward to working with them again.
Description of Work: Turns out we needed to replaced the garage door motor and rollers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$625

Response from Absolute Overhead Door Service
Hi [Member Name Removed], thank you so much for taking the time to share your feedback with our team! We strive for 100% customer satisfaction and it seems like we achieved that goal with you today. Thanks again!

Caleb B.
03/2019
5.0
garage doors
  + -1 more
Very kind and helpful, showed me the problem with the door and even talked with my 5yo as he was very interested in the work being done!
Description of Work: garage door maintenance and new keypad

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from Absolute Overhead Door Service
Thanks for your feedback [Member Name Removed]!

Lamont K.
10/2018
5.0
garage doors
  + -1 more
The job was completed in a timely manner.
Description of Work: Repair & adjust garage door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$113

Response from Absolute Overhead Door Service
Thanks for your review [Member Name Removed]!

Bob K.
10/2018
5.0
garage doors
  + -1 more
Worker was great. Came within a couple of hours of our call (our vehicles were trapped in the garage). Went right to work -- it wasn't easy. I forget price, but it was totally reasonable given the work he had to do.
Description of Work: Door was off its tracks and stuck halfway up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Absolute Overhead Door Service
Thanks, [Member Name Removed]! We appreciate the review as we strive to provide the best customer service for our customers. We are glad that you had an A+ experience with us!

Rita O.
10/2018
5.0
garage doors
  + -1 more
This was my third time using Absolute. In 2014 they replaced rollers, adjusted the spring tension and lubricated the door and opener for a cost of $99. In 2017 they replaced the door opener with a Liftmaster Model 8165 chain drive opener and installed a keypad for a cost of $390. I called them this year for a maintenance check and to replaced the rubber piece on the bottom of the door. Kyle responded within the agreed upon timeframe. He was very professional and seemed to know the garage door business well. He explained that he would do a 28-point inspection, which I followed along as he did it. I asked many questions and Kyle responded without any signs of being annoyed at my questions. After the inspection, he suggested that I do an overhaul on the double door working parts, which included replacement of the 2 springs, replacement of rollers, and some other parts I don't remember. He also replaced the rubber strip on the bottom of the door. Total time was about 2 hours and total cost $600. Kyle seemed trustworthy. I don't know if $600 was a good price to pay for the overhaul, but Kyle told me that he is paid on commission so I'm a little suspicious. However, I authorized Kyle to do the overhaul because I didn't want issues with the door, especially in upcoming winter months. Kyle also told me there would be a $75 service call fee if he had to come back to do the overhaul.
Description of Work: Maintenance and replacement of bottom weather stripping

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Absolute Overhead Door Service
Thanks [Member Name Removed]! We appreciate the review!

Contact information

3600 Chamberlain Ln Ste 818, Louisville, KY 40241

http://www.Absolutedoor.net

Service hours

Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories


FAQ

Absolute Overhead Door Service is currently rated 4.9 overall out of 5.

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Absolute Overhead Door Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Absolute Overhead Door Service offers free project estimates.
Yes, Absolute Overhead Door Service offers eco-friendly accreditations.
Yes, Absolute Overhead Door Service offers a 2% senior discount.
Yes, Absolute Overhead Door Service offers emergency services.
Yes, Absolute Overhead Door Service offers warranties.
Absolute Overhead Door Service offers the following services: Repair garage doors, repair of door openers. replacement of broken springs, garage door maintenance, & garage door replacement.

Contact information

3600 Chamberlain Ln Ste 818, Louisville, KY 40241

http://www.Absolutedoor.net

Service hours

Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM