Handyman Connection - Lexington

Call for estimate of work was unpleasant.

I received a "canned" email after I submitted a request saying they would be getting back to me, then I never heard from them again. It's been at least 2 weeks. I used this company in the past without problem but I would not use them again.

They were easy to work with, they were reasonable, and they were prompt. I was happy with what they were doing.

The gentleman that came out was very nice, however the proposed cost for the project was way too high. We chose to go with another company.

They were horrible. They sent someone that was apparently drinking the first time and he put cigarettes out all over in my garage. They got the wrong door twice and then tried to put it in and said that he couldn't get it in so he would have to come back the next day. I called and told them that I did not want that person back in my house. The owner of the company was not nice about it either. He did finally send someone else to finish the job and he was very great. They need to screen who they are going to hire.

He installed a door. I had to call him back because the door was crooked. No molding was installed. He came back and "fixed" it. The door is even more crooked now. He also "fixed" my upstairs bathroom door, which is now also crooked. At first I tried to get the worker to come back and repair or replace the door frames. Each time the call went to voicemail and my calls were not returned. Then I decided to call Handyman Connection. They sent someone out to look at the doors. The worker said he thought the entire job would have to be done again from scratch but he wouldn't be able to do it for at least 2 weeks. I agreed to that, but after a few weeks of not hearing from anyone, I called Handyman Connection again. I was told someone would get back to me within 24 hours, but nobody called me back. I called back again and told them I would be contacting my lawyer, which I have done. This has been a terrible waste of money and time. I will never use Handyman Connection again.

They were on time for the estimate appointment and then completed the work just as planned and quoted. Stephen, the new owner, is really doing a good job to make them a viable and responsive choice when you need to get jobs done. This is the 3rd time I've used them and been happy. Most of my jobs so far have been small in the sub-thousand dollar range.

We liked the experience. They were too good, but a little expensive; we had no other option so we went with them. They came, gave us the quote, and the work was done within the time that they committed. The person that came in was rushing. The paint was not straight, once we told him, he did it. Everything else was good. We would use them again but not for painting, maybe something else.

Installation happened a long while ago. It went pretty smoothly and we had no follow-up issues. Pricing seemed appropriate. Can't remember too many details.

Only complaint would be w clean up. Found concrete remnants in far back yard when I mowed few weeks later. Used over 5 years ago. No contact since.

He came on Sunday morning because it was going to rain in the afternoon.

As stated above, he was unresponsive to the reason we requested his estimate.

There was a lot of labor involved, but the material probably could have been of a little bit higher quality for what the price we paid, I think. I might look elsewhere before I go back to them.

They were nice and everything but they were very expensive. They were 2 or 3 times the amount that I got the job done for. They seemed competent and everybody has to make a living but it was just too expensive. They were nice, the showed up on time and the followed up. They showed proper respect.

The bottom line, I always use Handyman Connection because they do good work and back up their work.

I called on a Friday because water was running out of the bottom of my washer like a Niagara Falls. I called several place but this was the only one who worked me to come out the next day on Saturday. The repairman did a great quick job and also inspected my dryer at no charge

Employee not on time. Had to call owner several times to find out where employee was located. French door install leas when rains and when stated this fact to installer they said it was the inferior siding not his work. We were given a price to install the front door but after several issues with the installer the price was raised 200.00 dollars because there were going to be problems. This came after the inss very combative and argumentative. I called the main office and informed them we did not want this person on the property. This company is very unprofessional and were reported to the BBB in Lexington KY. I would not ever recommend this company. *Update September 15, 2013 - Response to company response* The worker for Handyman Connection quoted a price of $900 to replace a front door, patio door and steel door going into the garage. He was to replace the patio door and steel door on the first visit and schedule a date to return when we received the front door for that work. The contractor was to arrive at my house at 9:30a but didn't arrive until 10:30a . He began working on the patio door first and didn't have the materials needed so I went to Lowe's in Danville to pick them up. I got the wrong materials and he stated that he would have to go exchange for the materials needed, He had trouble installing the new door and became increasingly agitated After about and 1 1/2 hours he said that he was going to lunch and to exchange the materials. He was gone for approximately 2 hours. During that time it began to storm and water leaked into the basement from underneath the door and down the side of the door. He used more caulking in these areas. Since it was storming, he decided to work on the garage door and had difficulty with that door as well. He finally got the door so that it could be locked and decided he was finished for the day. By then it was 5:30p. He said that he would finish the work on the patio door and install the screen doors for it and finish up the framework around the garage door and threshold when he came back to replace the front door. I paid him $620 which for the two doors (including the unfinished work and $20 for materials). Before his returned it had rained heavily a couple of times and water came in under the patio door into the basement. We received the front door on 9/1 and he was supposed to come back on 09/05/13at 9:30a to finish the the work from his first trip downstairs and to install the front entry door. My wife took off work for this and he called me on my cell phone at exactly 9:30a saying he had surgery and wouldn't be there, and said he would be there on the following Monday 9/9 at 9:00. My wife took off work again and the rep called me on my cell phone saying that he wouldn't be there but they would call back to reschedule. The worker, Gary, called me and stated that he was booked the rest of the week at which and I asked him to move another appointment as I had taken off work and could not take off again. He stated he didn't want todo to his other customers what he did to us by canceling. We then called the owner, Pete, he said that Gary would return 9/12 at 9:30a to finish up. I called his employer at 10:15a to see where he was and they called him. They called him and he stated he was at Lowes buying trim for the downstairs door leading into the garage. he called me and when I informed him that the patio door was leaking again he said it was my poor siding on the house and not his workmanship. I informed him that the old door never leaked but he just kept arguing. He then told me that the front door was going to have problems and he would have to charge another $200 dollars to finish the installation. He also told me that his boss said he didn't charge enough and to get more. I told him he had already given a price for the installation which was 300 for the front door. He stated that was just a estimate and not a firm price and he began to argue about the work being under bid. I told him that I would only pay what was quoted in writing and work had be left undone. Our patio door still leaks, the trim around the entry door into the garage has not been completed (still needs trim, caulking, and the threshold buttoned down), and the front door was never touched. He was paid for everything except the front door. After he tried to charge more than the quoted price I called his office and talked to the lady who answered the phone and told her I did not want him on the premises as i did not trust him or his work. A complaint with the BBB in Lexington, KY has been filed. The owner, Pete, still hasn't contacted me to discuss or send someone else to finish the work left undone. *Update September 27, 2013* Handyman Connection has repaired all mistakes. The owner immediately answered my complaint In a professional manner and was much appreciated. We had used his service on several occasions and were satisfied with his service. Handyman Connection was quick to respond after your service. Thank you angles list. Due the quick response from Handyman Connection we will increase their failing score to a ?A? in all areas. Thanks again Angie?s List

Good quality. Not being accustomed to labor and parts being separated in the bid - was weird.

I did not use this electrical provider.

They're usually fairly good. They have people with skills on a lot of categories. Their price was a little better than average.

Sent an unlicensed plumber to install a gas water heater with no permit. Called and asked why and "Pete" said that he thinks that that should be up to the homeowner. The homeowner lives in TN!! I am their Realtor and this house is listed for sale. With a home inspection around the corner I had to call another company to fix their mess. I looked up the name of the plumber they sent. His name is Rudy. Rudy is not a licensed plumber. He also installed it wrong. 3 things had to be corrected by the other plumber. Rudy thought it was ok to strap the vent using a twisted up wire hanger. Hopefully we will get the REQUIRED permit next week. The worst part is that even after I called, no one bothered to fix the problem.

First off, they rescheduled 4 times. Then when they show up to do the job, the guy and his helper go outside to make a phone call. Never seen or heard from them again. So basically, they wasted several days of my time since they rescheduled at the last hour, and when they said they would go make a call and be back, I had to sit at the house waiting for them all day. Absolutely nothing got done.

The quality of the workmanship was terrible. The tub was installed fine...but the surround was done completely unprofessionally. To start with, the two sides were not even. One side of the surround stuck out 2 inches past the edge of the tub, and the other side was flush. It was completely asymmetrical. It was not easy to work with the plumber, he said there was nothing wrong with it, and eventually the owner had to come out and look at it. Instead of taking out the poorly installed surround, they tried to cut the surround (it was completely jagged) and make the ends match. After that was deemed unacceptable...they came out a third time and ordered a new surround. However, instead of taking out the poorly installed surround at this point...they just took out the one panel that was now jagged...and jammed it in the best they could. One month later, the drywall around the surround was getting wet in the bathroom on the edges of the tub (I and the contractor we had come out after Handyman Connections also said it was poor installation causing the problem) and to avoid having a mold problem...we had another contractor take out the surround. We went ahead had tile, with a mosaic trim, and bullnose installed with two pockets for shampoo for less money than Handyman connections charged for the work. I very much regretted not shopping around more. They may be fine for small fix-it up projects...but the plumbing work was a disaster and they proved very hard to work with. Lastly...the plumber who came tried to get us to call him directly and not go through Handyman Connections the next time we needed something done, which I found to be very unprofessional.

Contractor was professional and punctual. Communicated well. Job was well done with the exception of the caulking along the jseal which is coming undone already.

They are really good. I like that they were cheaper and that they are getting the work done fast. They are expedient.