Smith & Sons Plumbing

Called to set up an appointment ASAP, I was told that the soonest they would have a chance to look at it would be the next day. Which was still a few days sooner than the other 3 that I attempted to get an appointment with. I then received a call a couple hours later that they had finished a job early if I would like them to squeeze me in. I said yes, and the problem was solved with one hour of labor charge.

Dishwasher had suddenly started not getting dishes clean, which eventually was traced down to very low pressure/flow on the water line that feeds it. I initially contacted Smith and Sons to replace the shutoff valve that I assumed was the cause. Once onsite, they quickly diagnosed that the T-fitting behind the shutoff was corroded and the openings were nearly clogged with residue. Replaced both parts and tested the connections, cleaned up work area when work was completed. Very knowledgeable and were able to work through the "surprises" that an older house always presents without issue.

Bottom line - if you live in this area Robert Smith would be your first choice if the objective is to get a "Best Value" outcome. Best Value means a fair price, willingness to work with an owner, a solid expectation of what will be done, and the ability to meet a schedule. In the end it is the positive relationship that strengthens his overall value as a contractor. He did a very good job under difficult, changing circumstances [old house, unknowns behind walls, etc.]. His better attribute is an ability to communicate - forthright and competent.

He arrived on time. He was very courteous. Set right to work. Diagnosed and fixed the problem in around thirty minutes.

The two workers showed up early and immediately got to work. They both got right on the job and did what needed to be done, even fixing a minor issue that came up between when we scheduled and when they showed up, so even though it wasn't something we initially hired them for, they went ahead and fixed it anyway. They both were pleasant and got all of our issues fixed in a timely fashion. I have used Smith and Sons in the past and would still use them again.

. Robert gave an estimate on fixing another plumbers mistakes. He has corrected mistakes before made by this same plumber. He is sincere and does not over charge. He also fixed a leak in bathtub faucet. I was told I would have to tear out the tile to fix the leak. Robert fixed leak by changing the inside of the faucet. He did not charge since he was giving me an estimate on other problems. My husband and I have a high regard for Robert and the men he has working for him. Last year, Robert put in a water line about 1,000 ft. up the hill from main line to our house and did all of the connections. All of his work has been very satisfactory. We have been thankful to have found a reasonable great plumber.

The provider came when he said he would come. They worked until the job was finished. The work was done professionally and properly. The workmen were courteous and cleaned up the work site after they finished. You couldn't ask for a better experience.

They were very fast and got the job done in about 4 hours including going out to look for replacement parts for old toilet and sink. The way the half bath was built didn't allow the toilet to be replaced due to the shape of the base.

Smith & Sons Plumbing are exemplary contractors. I highly recommend them to anyone in need of plumbing assistance. They are capable of almost any major or minor consideration. During my time with Robert and his crew, an impressive amount of work was completed. A complete overhaul of my home's internal plumbing from piping repairs and hot water heater replacement in the basement to shower fixture replacement in the bathrooms. Carbon filters for my home's water supply were installed as well. Additionally, my basement had been experiencing a number of leaks over the last thirty years and required an expensive and complex solution; Robert was up to the challenge and came up with a plan to remove penetrating roots, refill the holes from those roots with concrete, waterproof seal the interior and exterior basement walls, and run an appropriate sewer and storm drainage system to keep water out and away from the walls. All of his efforts were successful and on time (weather permitting). Though he went over budget by a small amount, most of this is attributable to the nature of his business and a number of design/logistics changes that I made throughout the process. In the end, Robert and his team were valuable and irreplaceable contractors whom I would be very pleased to work with again.

We had a very poor experience. When they left everything seemed ok. That night we found water in the basement that was leaking from a shower on the 2nd floor. The owner sent someone the next day, but they claimed that the leak had probably occurred when they had replaced a part and knocked loose a calcium deposit that had sealed off a former small leak. They cut a wall in the wrong place. They couldn't figure out why a drain plug wouldn't close. When we fixed it ourselves we doin a big glob of gunk. Toilet was double flushing etc. Long story short to fix the problems was going to cost us extra because they didn't buy the fixtures themselves (didn't tell us that ahead of time or it was a previous problem supposedly. We ended up doing the repairs ourselves. Bit sure when it started since it's our son's bathroom , bot the bathtub faucet has a bad leak

Excellent service - arrived on time, was able to provide service with us waiting for days - came the next day after we called, even in cold weather when they were very busy. Price was fair.

Had a bad leak on my toilet, water spraying from the back and leaking under the toilet. They came at the time stated was very nice and professional fixed the leaks. I definitely will call them in the future.

They were very professional and worked diligently until they fixed all of our problems. Our house is from the early 1930s and our water lines are galvanized pipes. The water froze a couple of different times this winter and the last time it froze we lost our water pressure. We repaired one broken pipe under the house ourself and replaced the kitchen faucet. When we turned the water back on, we no longer had any water in the kitchen, only cold water in the bathroom sink and both hot/cold water in the shower. It didn't look good when Steven's & Sons checked everything out. All the water lines need to be replaced but the house is so old we didn't want to invest that kind of money. When the plumber went out to check our water meter, he found gushing water into the backyard and alley. They repaired that line and still there was no water in the kitchen. Next he checked out the water heater and it was very old and had a broken release valve. He was going to replace the valve but my husband wanted to replace the entire unit. After replacing the water heater, we still didn't have water in the kitchen. He began checking all the pipes and fittings and found we had put in the wrong type of supply lines. He replaced the lines and once the air cleared the pipes we had running hot/ old water. There is still rust in the pipes, but it doesn't seen to be causing any problems at this time. The plumber cleaned out the lines in the bathroom and both the hot and cold water is running. It was very frustrating and time consuming but with a good attitude and professional mannerism they just went through with a process of elimination until we were made fully whole. For the number of hours they worked and everything that was done I felt the price was reasonable. I would definitely use them again and highly recommend them.

Very thorough and competent in work provided

I was pleased with the work Smith and Sons performed. Robert Smith was very nice and very professional. When they worked in the house they cleaned up after themselves. After some research the price was just a hair above average for a job this big but the work performed was well above average. I would not hesitate to use Smith and Sons again.

This was absolutely a homeowner's dream for repair jobs. I found Smith and Sons Plumbing through Angie's List and called Mr. Smith, not realizing it was after business hours. He returned my call within an hour and we made arrangements for him to go by the house the next morning and survey the work. He called me early the next morning and gave me a thorough breakdown of the problem and had a solution in mind. Later that day he called and e-mailed me with the bid for the work. I knew it would be pricey but was totally satisfied with the bid and told him to go ahead and start. I made very easy payment arrangement with him given the fact that I live out of state. He had his crew there the next day and they began the tedious work of digging the frozen ground up and working in the cold weather. When he called me two days later to tell me the job was done I was amazed. He even sent me pictures of the work they had done. I can not say enough good things about his professionalism and caring attitude. He has stayed in touch with me even after the work is done and will be going back in the spring when the ground is thawed and leveling out dirt, spreading grass seed, and covering it with straw. I have some other work that needs done in warmer weather and will definitely be calling him for this work.

They came promptly and got them unthawed and insulated. They were very nice to work with.

Very quick & efficent and did not cost an arm or leg! Will call them again when needed. Thanks!

Made two trips, the first was to check for sewer gas leaks. Turns out it was a city problem, but had them come back and install vents on two drains and install a new bathroom vanity. Very professional, quick and efficient.

Was somewhat troublesome, as we expected, so it took a little longer than usual.

Left message, call was returned within 10 minutes. An employee was here that day to check out the situation. It was determined to be less expensive to completely replace vs repair the commode. We had them order a new handicap commode and set up installation to work around our patient load. The service man was here early, waiting on us. He was quick and thorough. Explained everything he did. The owner of the company came later that day just to check the work and introduce himself. We have already called them to do jobs at home. We will continue to use them. Great guys, great prices, great work.

They were quick and efficient. I would recommend them to anyone.

We were very pleased with the work. It took a little bit of time to complete the job, because they do this as a side business (so had to generally be done in the evening/after hours), but that wasn't a problem for us. We ran into some issues (not because of them, but we went through 3 different vanities before we got exactly the correct size because there was not tile underneath the old one--old and new vanities' dimensions had to be exactly same to cover that), but I felt like they were very fair and efficient in getting the job done. Mr. Smith had one of his employees complete the work, but he came over to inspect the work himself before giving us an invoice or anything. In general, I felt like he was a good person to do business with and I would recommend him to others.

This company responded quickly and came to our residence and called back with an estimate...the job was hand dug and completed with code fittings within 2 days...the owner came and helped with the job.

Robert came out the very next day after contacting him to install our water heater. We have a small baby in the house and his promptness was greatly appreciated. I will always contact Robert Smith for any plumbing jobs we need.