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Smith & Sons Plumbing

Plumbing, Kitchen and Bath Remodeling, Drain Pipe Installation,

About us

Smith & Sons Plumbing can assist you with your plumbing needs.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

Water - Heaters & Softeners, Plumbing, Wells & Pumps, drain line video inspection, drain line cleaning, install, replace and repair gas lines. We also install new plumbing systems for residential, commercial, light industrial, and institutional. We repair and install water services and sewer services. We do all phases of plumbing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.895 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
1%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 95 reviews

Mark M.
01/2020
5.0
plumbing, water heater repair
  + 0 more
Totally satisfied with Smith & Sons Plumbing. All of the pipes were mounted perfectly level and they had my new NG tankless water heater running, and job sight cleaned up. Trouble free, the way it’s supposed to be! Thanks guys.
Description of Work: Installation of tankless NG water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Smith & Sons Plumbing
Smith and Sons Plumbing would like to thank you for taking time to write a review. Looking forward to doing business with you again in the future.

Kris A.
12/2019
1.0
plumbing
  + -1 more
Called and was told they were not taking any new clients and got hung up on. Complete waste of time.
Description of Work: Faucets installed
Rating CategoryRating out of 5

Response from Smith & Sons Plumbing
I’m sure you were not just hung up on and if you were someone will loose there job. I’m sorry we’re not taking new customers right now! But I really don’t think that is cause for an F. I’m sorry but we would rather be honest and tell you we can’t take the work, than lie and have you wait and wait and wait. Then not do the job! That would be a waste of time. Hope you found someone to replace your faucet and I’m sorry you feel the need to leave this kind of review.

Ronald M.
09/2019
2.0
plumbing, gas leak repair
  + 0 more
Despite their otherwise good reviews, I was disappointed that even after having to come back a second time to locate and fix a gas leak, that the gas company had to shut off my gas service due to their still identifying a gas leak at my home. Finally called in another plumber who quickly identified the gas leak by the hot water heater and repaired it, but I ended up paying three plumbing bills for a simple repair. Call Workman and Sons instead and get it fixed right the first time.
Description of Work: gas leak repair

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$800

Response from Smith & Sons Plumbing
I am at a loss for words! I wish you had called and let us know that this had happened! I know you shouldn't have to do that! But secondly I will refund the two invoices you paid to us! I can't understand why he would have billed you the first time let alone twice! I want to apologize and let you know this is not the way we do business! We have good reviews because we take care of our customers! Well usually anyway! Again I'm sorry this happened and please call the office and we will get this taken care of!

Paula S.
08/2019
5.0
plumbing
  + -1 more
They were very prompt with starting and completing the job. Very professional and did an awesome job! Plan on using again in the near future for other projects.
Description of Work: Replace bath tub/shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Smith & Sons Plumbing
Smith and Sons Plumbing would like to thank you for taking time to write a review. Looking forward to doing business with you again in the future.

Patrick W.
09/2018
5.0
plumbing
  + -1 more
I was really worried about the extent of the work that needed to be done. They came as scheduled on Monday morning, inspected my kitchen sink and the leak underneath, and discovered it was all caused by a leaky faucet. The worker was very honest and told me he could rebuild the faucet, but due to the age and how wore out the faucet was that he couldn't promise how long that fix would last. I agreed that a brand new faucet would be best, it was installed quickly and the price was much cheaper than I had anticipated. The workers were very professional and courteous and told me to call back if I experienced any problems. Will definitely hire again when needed in the future. I highly recommend their services.
Description of Work: I had a bad leak under my kitchen sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Smith & Sons Plumbing
Smith and Sons would like to thank you for your review. Looking forward doing business with you again.

Bill S.
07/2018
5.0
plumbing
  + -1 more
Prompt courteous and efficient. Tried to get 3 other local plumbers. none would even show up for the scheduled appointment. Smith and Sons were on time and called 30 minutes before arrival. Did a effecient job cleaned up well and price was resonable.
Description of Work: Had a toilet replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Smith & Sons Plumbing
Thank you for taking the time a write a review. Looking forward to doing business with you again in the future.

Daniel D.
05/2018
5.0
plumbing
  + -1 more
It went great, but they did not have the part they needed for my brand. They had to go get it, and I was charged for the time. I understand that they had to, but now I know to tell them the brand of items I have.
Description of Work: Leaky Toilet

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Barbara S.
01/2018
5.0
plumbing
  + -1 more
I have used them 2 times they provided excellent service. Showed up on time, friendly and professional. Work completed quickly and efficiently. I would definitely recommend them.
Description of Work: Installed toilet, three facets and replaced parts in back of toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phillip J.
12/2017
5.0
plumbing
  + -1 more
Excellent people. Always responded to phone calls, always showed up in a timely manner, always friendly and professional. Work completed quickly and efficiently. They even cleaned up. Would definitely recommend them and will definitely use them again.
Description of Work: Busting up concrete to repair Water Line Leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from Smith & Sons Plumbing
Smith and Sons Plumbing wants to thank you for your good review. [Member Name Removed] we appreciate you taking the time to rate your experience with us. We look forward to working with you again in the future

Donnie B.
10/2017
5.0
plumbing, drain cleaning
  + 0 more
Excellent work and professionalism was provided.
Description of Work: Sewer line repair inside home as welll as installation of toilet and two vanities.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Smith & Sons Plumbing
[Member Name Removed], Smith and Sons Plumbing would like to thank you for a good review. We look forward to doing business with you again in the future.

Suzanna S.
09/2017
5.0
plumbing
  + -1 more
Perfectly! So helpful and friendly, but wasted no time in doing the work. And I have to say my basement is not an area I show to the public but the men who came to our house made me feel completely comfortable about having to work there. Very reasonably price as well.
Description of Work: We needed our outside faucet opened. We couldn't turn the handle due to corrosion. We also had a leak in the large pipe from our commode (luckily it was in an open space in our basement or we never would have known).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jenny C.
07/2017
5.0
plumbing
  + -1 more
Wonderful!!! They went above and beyond...they were always on time, did a wonderful job, and left the basement looking better than it was before they came....I highly recommend them...
Description of Work: replace pipes under basement concrete floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Smith & Sons Plumbing
Thank you! It was a pleasure working for you!

Paul H.
06/2017
5.0
plumbing
  + -1 more
They have always been responsive, professional and pleasant to work with. I have always felt the prices were fair. If others were to bid less for a job, I would still lean toward Smith out of confidence that the job would be done quickly and correctly.
Description of Work: Have used Smith for a variety of plumbing needs both in my own home and a couple of rental properties.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jacob R.
05/2017
5.0
plumbing
  + -1 more
They arrived as scheduled and repaired the bathtub plumbing quickly. They also installed a new faucet for the bathroom sink and fixed a leak under the kitchen sink.
Description of Work: The primary issue was a leaking bathtub. Apparently, the pipes were so old that they crumbled during replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$304.16

Mark H.
05/2017
5.0
plumbing
  + -1 more
Arrived promptly and worked quickly.
Description of Work: Drain clearing

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rhonda P.
03/2017
5.0
plumbing, drain pipe
  + 0 more
He did an excellent job both times. Ive already recommended them to my friends and will definitely use them in the future! I had a lot of plumbers here in the past. Smith & sons will be my plumbers from now on!
Description of Work: I had a water leak under the house. He explained he could replace all the line or just do a patch. But he gave no guarantee the patch would hold with the amt of water pressure we had. Of course, I chose the patch . it work well till the next morning then it started leaking again. I called them back and they came right over and fixed it. I think the guys name was Robert, but was very very nice and professional!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Guy A.
02/2017
5.0
plumbing, drain pipe, drain cleaning
  + 1 more
I was completely satisfied with all aspects of their work and price. What was amazing is there was no standing or dragging around. They worked hard! I will be using them when I need a plumber again without a second thought!
Description of Work: Replaced toilet and floor, replaced vanity, replaced drainage lines under the house, checked all plumbing under the house and outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Caleb N.
01/2017
5.0
plumbing
  + -1 more
The plumbers were professional and curious.
Description of Work: I hired a plumber in the past to repair some plumbing issues in my spare bathroom. It turns out the previous plumber only performed half of the work he charged for. Smith and Sons were able to repair the plumbing that was causing moisture in my crawl space. After the plumbers inspected my home it turns out my main water lines needs replaced, I will be hiring Smith and Son's again to perform the job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$562

Janet M.
08/2016
5.0
plumbing, drain pipe
  + 0 more
Great experience, they put a trap on washer drain and repaired main drain that had black pipe on it, and it was leaking (underground). They had to chip concrete to get to the black pipe. Checked in my attic and under the floor for roof vents and did a smoke test before and after to see if any smoke was coming out of the drains in the house and in the ground. They cleaned up before leaving, didn't leave me a mess, and were very nice people to work with.
Description of Work: Had odor coming out of drains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$361

David F.
03/2016
5.0
plumbing
  + -1 more
The quality of work was excellent and finished quickly. Arrived when they said they would and cleaned up after themselves. Looks like I have a new plumber.
Description of Work: Replaced cast iron drain stack from basement to second story bath in rental property. Fixed what previous plumber incorrectly installed. (Tub trap, and drain connections). Replaced sump pump drain while they were there.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Peggy S.
01/2016
3.0
plumbing
  + -1 more
Be aware, the operating hours are listed until 4:30, but they start charging over time at 330. They didn't tell me this until 530, We were 2 1/2 hours into it, and it would be late to call someone else. I don't blame them that it took so long to find where the pipes were frozen. However, during the hours they had to stand around, they said they would fix a drip and a leak, and they only did one. I now have two holes in my walls, and a drip I still need fixed. Update: Certainly, a refund would be appreciated. You know where I live; I will be expecting it. It should actually be for the first two hours before I was told you were charging overtime. Update 2/15/16. No refund was ever received, it would seem the offer was only made publicly to make them look better. I would like to change my rating to an F because making the offer but not following through is dishonest.
Description of Work: Hot water pipes were frozen, they thawed them after 3 1/2 hours.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$445

Response from Smith & Sons Plumbing
I am very sorry that you did not have a good experiance. I thought we were doing you a favor by getting you scheduled on such short notice. Please for anyone using us from now on if you have an issue call me and I will try to work it out! once again I'm sorry for the hours not being correct! If you would like to contact me I will refund the difference for the first hour of time and a half.

J S.
12/2015
5.0
plumbing
  + -1 more
Very well. I'm pleased. I've used them in the past, and will in the future.
Description of Work: Fixed a leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$135

Lorne A.
11/2015
5.0
drain cleaning, drain pipe, home remodeling, plumbing
  + 2 more
Fantastic experience. Professional, polite, informative, and very reasonable. Will absolutely use again for all plumbing needs and tell all friends and family of what a great job they did.
Description of Work: Replaced old galvanized drainpipe that had rusted out and was leaking in basement ceiling. Also installed new kitchen faucet and unclogged bathroom sink drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$409.54

Charles E.
06/2015
5.0
plumbing
  + -1 more
Could not have been more pleased. Excellent service , knowledgable , courteous, arrived on time. Very polite to wife. Made installations and tested all fittings / lines. Very reasonable pricing. Would use again in a minute.
Description of Work: Installed 4 outdoor freeze proof faucets / tested lines for leaks / inspected for freeze damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Berta G.
05/2015
5.0
plumbing
  + -1 more
They knew what they were doing and were very polite and knowledgeable. They didn't charge me two arms and two legs. I didn't feel over charged and they were able to accommodate us the very next day after I called them. They even showed up early which was great for us. I can't say enough good things about this company.
Description of Work: They came and turned a toilet around so that it was not facing a wall anymore. They also replaced a regular toilet with a handicap toilet. He removed a broken dishwasher and replaced it with a new one. He also put a new water faucet outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$935

Contact information

1020 Leroy Ln, Ashland, KY 41102


Service hours

Sunday:
Closed
Monday:
7:00 AM - 3:30 PM
Tuesday:
7:00 AM - 3:30 PM
Wednesday:
7:00 AM - 3:30 PM
Thursday:
7:00 AM - 3:30 PM
Friday:
7:00 AM - 3:30 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Trade License Number
M7551
Trade License Locale
KY
Trade License Authority
Kentucky: Contractors
Trade License Expiration
12/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Drywall,
Wells and Pumps,
Water Coolers,
Water Filtration and Softening

FAQ

Smith & Sons Plumbing is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 3:30 PM

Tuesday: 7:00 AM - 3:30 PM

Wednesday: 7:00 AM - 3:30 PM

Thursday: 7:00 AM - 3:30 PM

Friday: 7:00 AM - 3:30 PM

Saturday: Closed

Smith & Sons Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Smith & Sons Plumbing offers free project estimates.
No, Smith & Sons Plumbing does not offer eco-friendly accreditations.
Yes, Smith & Sons Plumbing offers a 5% senior discount.
Yes, Smith & Sons Plumbing offers emergency services.
Yes, Smith & Sons Plumbing offers warranties.
Smith & Sons Plumbing offers the following services: Water - Heaters & Softeners, Plumbing, Wells & Pumps, drain line video inspection, drain line cleaning, install, replace and repair gas lines. We also install new plumbing systems for residential, commercial, light industrial, and institutional. We repair and install water services and sewer services. We do all phases of plumbing.

Contact information

1020 Leroy Ln, Ashland, KY 41102


Service hours

Sunday:
Closed
Monday:
7:00 AM - 3:30 PM
Tuesday:
7:00 AM - 3:30 PM
Wednesday:
7:00 AM - 3:30 PM
Thursday:
7:00 AM - 3:30 PM
Friday:
7:00 AM - 3:30 PM
Saturday:
Closed