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Stover's Restoration

Biohazard Remediation, Sewer Cleaning, Upholstery Cleaning,

About us

*24 Hour Emergency Service *Recommended by Your Agents & Insurance Companies In Business Over 20 Years! *Water Damage *Fire Damage *Mold Remediation *Biohazard Cleanup

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

Water Damage Restoration Fire Damage Restoration Water Remediation Fire Remediation Flood Damage Restoration Water Damage Cleanup Water Removal Smoke Damage Cleanup

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8170 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
2%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 26-50 of 170 reviews

Delon M.
07/2018
5.0
We had another Restoration company come out to give us a quote. They were going to lift the carpet up and remove a portion of the padding along with taking down the pool table. Their quote was $2,400. So we called Stover's and they came out immediately. It was around 5 p.m. and we were charged after business hour prices. We were pleased that they did not have to move the pool table, lift the carpet and remove the padding. They used a heavy duty vacuum and dehumidifier along with fans. The only thing we're dissatisfied with is the cost. Our insurance did not cover because it was water from the outside. Stover's charged more then the other Restoration company who was going to replace part of the padding and have the pool table taken down. We expected a lower price for the amount of work which was done.
Description of Work: Water from a soaker hose entered into the basement via the window well causing the carpet and padding in a small portion of the basement to become wet. We were leaving the next day for 5 day vacation. The carpet and padding was saturated with clean water.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Steve T.
07/2018
5.0
carpet cleaners, floor cleaning, oriental rug cleaning
  + 1 more
It went smoothly and timely. They brought in the fans and dehumidifiers and removed all excess moisture. Following this, they demo'd damaged drywall and flooring so my contractor could come in and begin repairs. Finally they came in and did whole house floor cleaning as well as duct cleaning to remove any dust from the demo work and construction.
Description of Work: Flood damage remediation and Demo work

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KEVIN B.
06/2018
5.0
These guys are very professional and were easy to work with. I'd hire them again!
Description of Work: Water damage cleanup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Ben G.
05/2018
5.0
They showed up very quickly. They were knowledgeable and friendly.
Description of Work: We had water damage on the interior of our home because of a leak in the roof. We had wood and sheet rock issues for three levels of our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelly H.
04/2018
5.0
carpet cleaners, air duct cleaning
  + 0 more
If you are in need of a top notch restoration company, Stovers are what you’re looking for. I was in a state of shock when I realized how serious our problems were. I called Phil Stover of Stovers Restoration. He came right away. As bad as our problem was, he smiled and gave me hope. He assured me everything would be alright. He checked my house from top to bottom. Not only did he tell us what Stovers could do, he made helpful suggestions for other minor repairs we needed. The day of the restoration came and some of the three kindest men I’ve ever met showed up at our door. Bronson, Nick and Loren knew exactly what they were doing. They went to work immediately and didn’t stop until our problem was a memory. They cleaned up the site, and with a smile and a “thank you for using Stovers”, they were gone. I’ll never forget how they eased my fears and solved our problems. If you are looking for a stellar, state of art company, give them a call. You’ll be so glad you did.
Description of Work: Mold remediation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Trey J.
01/2018
5.0
Stover's technicians were prompt, professional, and thorough. Shawn was at our house only a few hours after we reported the water damage and checked in on the drying process each day after until the walls, ceiling and floors were completely dried.
Description of Work: While we were on vacation, our hot and cold water lines froze then broke in the laundry room. Water poured out from the pipes in the ceiling of the laundry room and flooded the back addition of our home and damaged the drywall and ceiling of the laundry room and adjacent bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Seth R.
12/2017
5.0
carpet cleaners, air duct cleaning
  + 0 more
Shawn at Stover's was great to work with. They were on-time and got the job done well and quickly. I would recommend this company to anyone who needs restoration services.
Description of Work: Cleanup after a house fire.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Arlene F.
12/2017
5.0
Excellent. All mold removed and smells great.
Description of Work: Leak in the basement and needed mold removed and some sheetrock and the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

susan T.
12/2017
5.0
If you are ever unlucky enough to have to call for help with water damage to your home, I suggest you call Stover's Restoration, and I hope you are lucky enough to get Shawn. He told us what he was going to do, and then he did it. He was very accommodating, kind, and easy to work with. We are pleased with his work ethic and professionalism. Stover's, this man needs a raise! Susan and Randy in Pratt
Description of Work: A broken water pipe caused damage in the basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jami M.
11/2017
3.0
sewer cleaning
  + -1 more
There were a couple issues when we first had the appointments set up but they worked around our schedule for their error. That was appreciated.
Description of Work: Restoration and clean up after a sewer back up the basement.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,800

mary G.
11/2017
5.0
air duct cleaning
  + -1 more
great very accommodating explain until I understood it once, twice or three times
Description of Work: mold clean-up ducts cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shelby H.
11/2017
5.0
Went very well. Came out day I called and started restoration on a Friday afternoon. Answered all questions, since this is my first real problem in my first house. Would definitely give their number to people who need restoration in their house. Cant wait to continue to work with them as this restoration project develops. - Shelby H. of Newton, KS
Description of Work: Leak in basement. Complete restoration of downstairs bathroom and shelter closet with carpet removal.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary G.
10/2017
4.0
The overall service was better than expected. Above all, I appreciated their punctuality and clarity around the process.
Description of Work: After our dishwasher flooded our kitchen we had Stover's come and rescue our original hardwood floors. I am so incredibly grateful for their responsiveness and help in what could have been a very costly repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stacie P.
10/2017
1.0
I would not recommend this company to anyone! They did a terrible job, charged me $3000.00 over what I agreed to pay, wiped out my checking account without permission and after several attempts to speak with the owner, the office ladies would never put me through to him. I have attached a few photos to show a small potion of what they did to my basement.
Description of Work: Basement cleanup.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$7

Response from Stover's Restoration
We received the initial call from the insured on 04/17/17 to come to her home to clean and dry it out from a sewer back up that had occurred on 04/13/17. We cleaned and dried out the property over the next 10 days and picked up the remaining drying equipment on 04/27/17. During this time, we attempted to call the insured an left two voicemails to complete a quality assurance survey. We had no complaints about the service provided until 05/09/17 after she received the bill. There was still no complaint about the quality of work that had been done, but there was a misunderstanding about what had been quoted. We sent out a revised bill for the quoted price on 05/11/17. Our quality of work was not complained about until nearly a month after our services were done on 05/17. We tried many times to explain to the insured what was due, and we also tried to set up a payment plan. The payment plan was accepted and agreed to via email by the insured on 05/22/17. We attempted to call the insured on 06/27 after she missed her first payment, and after missing her second payment, we tried to contact her again on 07/26. We feel that this complaint is unwarranted and is simply being filed to try to avoid payment for services that were completed over 5 months ago.

Julie F.
09/2017
5.0
carpet cleaners
  + -1 more
Our interaction with Stover's was great. We had several inches of water in our basement that needed removed. They came out on a Sunday afternoon and worked until almost 11pm to get the water removed. They had to move furniture, including pool table. They set up dehumidifiers and fans to dry out the area. They were responsive to our questions and came back to our house on a daily basis to check the progress of getting the rooms dried out.
Description of Work: We had several inches of water in our basement that needed removed. This required them to move furniture, including pool table. The had to set up dehumidifiers and fans to dry out the area. They came back on a daily basis to check the progress of getting the rooms dried out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

John B.
08/2017
5.0
they came on time and worked diligently throughout the day to finish the job.
Description of Work: water mitigation services, removed contents and carpet from flooded basement. removed water from basement and treatedbasement for mold.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$6,125.24

Meredith H.
07/2017
5.0
It took about 4 days, but everything was dry and ready for the contractor to come in and retexture the ceiling. They were punctual and extremely nice every time they came over! Office staff was also awesome to deal with!
Description of Work: We had a leaking bathtub, which leaked into a basement bedroom! They dried out everything completely.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

Response from Stover's Restoration
We are happy that you are pleased with the work that was done. Thank you for being easy to work with!

Alex S.
07/2017
5.0
Arrived very promptly and began cutting out saturated carpet and drywall. Cleaned up any pooled water and began the drying process after antifungal applied. The drying took a couple extra days because of a secondary leak presented the next day. Very professional service!
Description of Work: Had a pipe break and had water leaking into the basement. After plumber stopped and repaired the leak I still needed restoration work done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Stover's Restoration
It's unfortunate you ended up finding another leak in the drying process. We are happy we were able to get everything dried out for you.

Thomas K.
07/2017
5.0
biohazard cleanup
  + -1 more
Stover's restoration did an excellent job. The crew was courteous and very professional. They are available around the clock to help in the event an emergency arises.
Description of Work: We had sewer line backup into the basement from our lagoon due to extremely heavy rain and very high water level. Stover's restoration thoroughly cleaned and sanitized the entire basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Greg G.
07/2017
5.0
Stover's Restoration is a fantastic company to work with. They responded very quickly, provided professional and excellent service, and not only took care of our issues, they also followed up with us the next day to make sure we were happy with their service and finalized any remaining details needing to be done. THE BEST!
Description of Work: Pipe burst in viewout basement. Wall and carpet and pad damaged.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Stover's Restoration
Thank you for such a great review. We pride ourselves on our promptness. We love hearing from our customers while we are working on your home. It allows us to fix anything if we need to.

Michael S.
06/2017
5.0
Excellent. The Stover's team was very efficient in the handling of clean up and remediation of our home. Their staff is very professional and knowledgeable, they took the time to help us understand what they were doing and why it was necessary.
Description of Work: Fire and smoke damage remediation to our home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike B.
05/2017
5.0
Shawn was excellent in taking care of the issue. They worked late on the first night to get the water vacuumed up, carpet pad removed, fans and dehumidifier in place. Shawn ha come back the last 2 days to check on the wetness of the walls and carpet. Great experience during a bad time.
Description of Work: I had a water leak and the carpet padding needed removed and the carpets dried

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shannon P.
05/2017
5.0
5.0 star rating 5/2/2017 Stover's Restoration was EXCELLENT! We had water in our basement and when we called they came out right a way after hours. They were very friendly and informative. They assessed the damage and let us know what was happening each step of the way. After assessing they got to work at restoring it. We were very pleased with them and would highly recommend them to anyone. When you are in this situation you need someone who knows what they are doing, they are definitely those people. This is our second experience with Stover's.
Description of Work: We had water in our basement after days of rain and didn't realize the sump pump wasn't working. We were ankle deep in water. This is discovered after hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beth D.
04/2017
4.0
They came, checked all the rooms for damage. Cleaned up the excess water. Put a preventative down to stop the mold from starting. Came back daily to check the dehumidifiers and fans and also to see how things were drying.
Description of Work: Our sump pump failed and they came in right away and took care of everything. They took care of the excess water and were very thorough about making sure they found all the water damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Robert B.
04/2017
4.0
Stover's Restoration got to our home promptly and were very professional with their work. While many of our personal items were taken care of quickly, we had a large stack of cardboard boxes that did not get the initial care they needed, as they were directly next to the sump pump that quit working and in the most water. We also had some rugs across the basement that were not moved until my wife noticed them the next day. Stover's tried to correct their mistakes, and are washing the rugs; however, my wife had to spend hours cleaning and fixing the items that were in the cardboard boxes. Overall, I would recommend this company to my friends and family, but I do wish the boxes and rugs would have gotten the attention they needed in the beginning.
Description of Work: Water damage restoration, sump-pump failure

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

112 E Albert St, Wichita, KS 67101

http://www.floodandfire.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Biohazard Remediation,
Sewer Cleaning,
Upholstery Cleaning,
Flooring Sales and Installation,
Oriental Rug Cleaning,
Mold Testing & Remediation,
Water & Smoke Damage

FAQ

Stover's Restoration is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Stover's Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Stover's Restoration does not offer free project estimates.
Yes, Stover's Restoration offers eco-friendly accreditations.
No, Stover's Restoration does not offer a senior discount.
Yes, Stover's Restoration offers emergency services.
No, Stover's Restoration does not offer warranties.
Stover's Restoration offers the following services: Water Damage Restoration Fire Damage Restoration Water Remediation Fire Remediation Flood Damage Restoration Water Damage Cleanup Water Removal Smoke Damage Cleanup

Contact information

112 E Albert St, Wichita, KS 67101

http://www.floodandfire.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day