Great American Flooring

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Excellent job!

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Did not use this company

. My home is a 1918 bungalow in El Dorado. We had refinished the dining room years ago-- a neighbor did the sanding and I did the staining and polyurathaning. Since we wanted oak floors in the kitchen remodel to remain, I got two bids on my kitchen/half-bath/dining room oak flooring refinish. The sales process with Great American Hardwood floors was pleasant and very informative. I appreciated that the office staff, the salesman and the staff member performing the work were all knowledgeable and willing to educate me as to all the considerations of flooring refinishing options. I hoped to blend my work in the dining room with that in the kitchen; they were able to tell me why that was not possible, and gave me a great price to extend the work into the dining room. I also wanted to keep the floors looking as if they belonged originally in this 94-year old house, and he suggested that his approach would support it: fillers pop out, so nail holes and small imperfections of color would remain to add character. The other bidder was pretty sure of himself, and prescribed rather than suggested. He wanted to fill all holes after sanding; not my style. Great American's bid was precisely half of the other guy's. Well, it's been 8 months since the work was completed. the kitchen remodel (and a guest room!) have been completed. The floor is wonderful; the color is great, the finish is beautiful. I could not be happier than I am. Worth every penny!

This is the second time I have used them to install all new hardwood floors in my house. I am very happy with them and will use them again.

Went well. Fix has held up and looks great. Satisfied with work.

They did a great job. Corina was very attentive to our needs. The stain we picked was a special Walnut and was exactly what we had in mind when we started to think about putting in the floors. Jeff's price was very competitive compared to other quotes we received.

Good! Professional. It took them a couple days. They did a nice job of giving me some sample colors for me to choose between.

We were extremely pleased. Jeff came a day after I called and gave me a bid, the work was started the very next day, and completed on schedule. The workers (Jeff and Dave) were there early each morning and did a fantastic job. Their dust control system worked fabulously and I would pay them again for a job like this in a heartbeat. They also did a beautiful job patching one spot on the floor. I paid exactly what the estimate called for.

They were able to steer around problems not of their own creation. The materials that the customer ordered came defective. They worked around these difficulties with kind diplomacy. The overall quality of their work and product was to my satisfaction.

Showroom was excellent we spent a bit of time before going there at other local hardwood flloring places so we had a good idea of what we wanted. They came and measured and gave us a great booklet on what we could expect from them in terms of delivery of service. They were the only vendor that had a brochure that walked us through the things we could expect as part of the process. People that did installation were great, friendly very prompt, I was actually amazed how quickly they were done, estimated 3-4 days took 2 1/2. Installation rate quoted was best by far in terms of per sq ft.

Went very well. I recieved many quotes from various companies and though GAF wasn't the cheapest, they were by far the most professional and seemed to know the most about floors. Some of the other companies' measurements of our floors were off by over 50 SF- a big price difference! All of my questions were answered and when I went to visit the house during the week they were working I was completely comfortable with the workmen we had given a key. Two things to point out: 1- when installing the section of new flooring, the workers scratched the wall a bit. They took the initative to go down into the basement and find the spackle and the matching paint we had and repair the error themselves. Very considerate! On the other end, they forgot to replace a backstop we had in one of the bedrooms and as a result, we now have a doorknob sized-and-shaped impression on the wall in the bedroom we will have to repair. Finally, we have an older house without high ceillings and chose NOT to pay for the extra dust evacuation system. This was a good choice for us and after a wipe down of the walls/floors/etc. we haven't had a single problem with dust seeping out in the weeks following the work as I know some others have. They were very clean and I saw several trashbags of sawdust leaving the house so it was nice to know they were still cleaning up afterthemselves even though we didn't pay for the optional extra-dust system. Overall, I would recommend GAF to any friend/family member/stranger.

Our 70-yr old floors needed to be refinished, including a good bit of repair in the DR. I received two estimates from local companies and chose this one because the competitor had a horrible review on Angie's List. However, in their estimate that company had included fixing an old furnace patch located in a prominent place in the living room. I got Great American's estimate first and didn't ask about the patch. However, I did get good general information about refinishing hardwood floors from Gr Am. The work took ~5 days, probably a day longer than expected because I asked for the cosmetic patching (which as I mentioned above, cost 2.5 times more than competitor's quote). The parts of the floor done well look great. But a few holes popped up near the end of the buffing process--likely from old termite damage, but I wondered why the boards weren't replaced at that time. I was told that the filler used "might fall out" and was given a jar of filler to fix it myself in case it does. Then after waiting for everything to dry and moving the furniture back in, I noticed a damaged board in the closet was not repaired. After several phone calls and reassurances, a month later I'm still waiting for it to be repaired...

Very professional. Prompt and professional work. Cost right on. Took a little longer than I would have liked to return to fix a couple of items on a "punch list," but completed that. I would highly recommend them.

Very professional, prompt. A couple of items on a punch list have yet to be completed. I'm having trouble getting them to call me back and to finish that. I expect it will happen, but taking longer than I would expect.

Sales rep came out gave quote. Very reasonable. Came a few weeks later to do work. Said to allow a week but were finished in 3 days. One area in the hall needed to be touched up but that was taken care of quickly and proffesionaly. Will be using them again in the future.

Jeff arrived promptly, was personable and helpful with good suggestions. His crew was professional and cleaned up after themselves. They were quick to fix a minor flaw and make it right. Our floors are beautiful!