Great American Flooring

The work was done fairly quick but there where gaps in the foot they never mentioned and the laminate would sink. Also the stairs started to make a noise once again did not mentioned anything. I called they came out made the issue withe sinking laminate worse, never fixed the stairs and the person who did the job brought his teenager and asked my wife to heat up his good. I complained and never heard back from them. Go with a more professional company.

It looks bad and they can’t seem to figure it out. I’m sure they are good for flooring but can’t recommend them for concrete. We are going to have to put pavers on top of the concrete to hide the job they did.

This company is amazing. Janell handled the scheduling and office tasks. She was always available and friendly. The team of workers were great. They were professional and nice. They did a super job. They took their time to do a great job. The old and new floors were continuous and you can not tell which wood is new and which is old. The price was the best after comparison shopping and the quality no one in Kansas was able to even come close. Excellent company. Period.

Floors look great. David was very particular in all aspects of his installation, particularly in doing a great job of lacing in a portion of the current wood floor with the new. Clarence did the sanding and staining and was very patient in working with me to choose the right stain. Both men very pleasant and professional, returning any phone calls promptly.

They started the job the day they told me, but the crew did not always arrive at the same time each day, so it left me waiting for them or not sure when they would show up. Forman was not always present and I would have preferred that he supervise the work the entire time to keep an eye on their workmanship. The finish work could have been a little better. But they did promptly come back to correct the issues I had. I was rather surprised that the salesrep/customer service/owner never contacted me during or after the installation to see how the job was going.

They did a great job. Service was professional, punctual, and excellent. The carpenter was gracious to let our two small boys (1 & 3 yrs) watch when it was safe enough. The floors looked gorgeous & I was sorry I hadn't had the work done earlier.

The guys arrived at 7:30am on Monday and did most of the work. They returned on Tuesday and Thursday to put more coats of poly on. We were able to walk on the floors on Friday and put the furniture back on Saturday. They did a terrific job. You can't even tell where the new wood was put in where they repaired it. We decided to keep the natural wood tone and it is just beautiful! The smell is bad so be prepared. Also, you will need to touch up on your baseboard trim. We also opted not to use the "dust free" service they offered for an extra $300. We just taped off the rooms and the built in cabinets. Sure there was dust but there wasn't a tremendous amount. The workers are polite and professional. From the beginning bid, through the people on the phone and the guys who did the work, we couldn't be more pleased!!!

They were prompt and on schedule. They had suggestions and advise for me on both projects that I took them up on and very glad I did. I thought the price was very good for the quality job they did on the hardwood floors. I felt the price was high for the kitchen floor, but I love that new floor and that vinyl looks like it will hold up for a long time. I plan on calling them again when it is time to pull up the carpet in the bedrooms and have those floors refinished.

Pam and Larry were very responsive to making arrangements to visit our home and provide options and advice for the selection of materials that would look great, be very durable and would fit our flooring budget. They allowed us some time to evaluate bids and options without any high pressure follow up. When we were ready, Pam and Larry made after hours arrangements to meet us at their showroom to finalize selections, provide a very detailed estimate and schedule the work. The installers were able to fit us into their schedule very quickly. The installation was quick, efficient and exactly what was described in the scope of work. There were a couple of rather minor details to take care of on a punch list which the installers took care of within one business day. Overall the experience with Pam, Larry and Great American Flooring was top notch!

They completed the job in about seven days. They did a great job of cleaning up each day and were great with communication. They guys were fast and hardworking. Everything was great! They did a good job and I was very happy with them.

They installed the original oak flooring in our home 10 years ago. Very nice job. During a recent remodel, we had them refinish the flooring in a dark espresso. All the work was great. When the final finish had just a few blemishes in it, they came out and put on another coat, no problem! When they said that they wanted us to be perfectly happy with the work, they meant it. We would highly recommend this company.

Arrived later than I was told but did a good job.

It went very well. Used dust extraction ($300 extra) and ended up with almost no sanding dust. Stain odor was fairly strong (we stayed in the house throughout the process) but sealer coats were less objectionable. Odor on reentry from outside took 15 - 18 days to completely disappear. Very pleasant interaction with the refinisher; no interaction with his young assistant. $75 charge for moving the refrigerator was excessive in my opinion, I could have done it myself as I have a heavy-duty appliance dolly. Moving took only a few minutes into another room and back.

Great job on work and scheduling. Very pleased. Floors look terrific!

Well done, beautiful floors, which they distressed at our request. Workers were prompt and polite, and while the job took longer than initially scheduled the end result was beautiful.

Generally, they did a good job with the floors, and we are satisfied. The main problems were in delays and missed promises as to when they would be working and finishing. The delays caused us problems because it used our time and caused inconvenience. They were simply too busy and could not meet all of their commitments on time. On some scheduled days they did not come. Our advice to those who would use their services is to pin them down as to time.

I went with them because I just kind of like what I saw there, talked to them and all the that. It's been fine.

He finished the work in 5 days. The flooring is beautiful and I love the new baseboards. The owner came to my house to make the estimate and was here the day work was started. The owner has a showroom where I picked out my laminate flooring. I was going to tile the floor myself, and bought the porcelain tile 2 years ago, but then I hurt my back and couldn't do it. He used the tile I bought to tile my house for me.

We purchased prefinished solid oak flooring (but not enough), and after receiving a fair estimate from Great American Hardwood Flooring, had them come out and install it. They were punctual, polite, professional and FAST. They completed in one day what other installers said would take 2 to 3 days. In fact, we were short on our purchase by just a few boards and they were unable to complete the job on the first visit. At no additional cost to us, they came out and finished installing the last 6 pieces of flooring--after we purchased an additional box. I was so impressed. We have additional flooring to install in the rest of our house, and we will definitely use this company again...and again...and again... Thanks.

We chose this company for their longstanding local history and mostly because they were very optimistic about taking up some existing very old flooring and matching new wood to our old wood. They did a very good job matching and we're very pleased with the natural stain that they chose. The floors look very nice over all but there are some quality flaws that we wish had been communicated to us better. They chose not to patch any of the cracks in the old wood (1942 year built) floor with wood filler and never asked our opinion. Their rationale was logical that the filler could pop out when the wood contracts in the winter, but it would have been nice if they had asked us what we thought about that. I would have preferred filler or some wood patching in the larger cracks even if it cost more. Also, the installer misread our contract plan and did not add a transition piece for two of the door ways. One piece was easy to add as it would be raised, but the other one was supposed to be flush to the existing floor. Because the latter one was cut after the floors had been refinished, it needed to be sanded and stained to match, however the stain had gone beyond onto part of the floor which was not being refinished and even though the stainer did his best to match it, it looks like we have a water stain spilled over the transition. We now feel compelled to work on the rest of the floors to take care of that odd looking spill over stain. The company did not try very hard to make us feel they were at all sorry for their mistake even though they were nice about coming out right away to attempt to fix the problem. I feel it would have been more fair to offer a discount for their mistake without us awkwardly having to ask for one. Also, we were told that this job would take three days at most and it took 9 days. During those nine days we had moved our family of six (four children, 8 years old to 10 months) out of the house and were staying at a friends' home as we have no family around. This obviously was not ideal and the company did not communicate any apologetic tone for the inconvenience of being much longer than they had told us. Moreover, there was very little communication at all. We had to call them on the fourth day finally to find out when we could expect to move back in. and that date turned out to be off by two days too. Then, we had the additional annoyance of finding holes in the wall which were shoddily patched and a couple of the baseboards that had been left off. We decided not to worry about the walls since furniture would cover it and the company to their credit had the installers come right back out to finish the baseboards they had forgotten. The baseboards were not put on as well as they had been, which I thought would be standard, but it did not seem pride of craftsmanship was of great concern to the installers. Overall, we were pleased with our floors. And furthermore, as I stated above, they were the only company who optimistically said they could tackle the floor issue with patching non-existing hardwood floor to match the existing hardwood floor. And they came through in this regard and like I said previously we are overall very pleased with the results. I would recommend to any one using them in the future though that you ask for plenty of communication from them and for them not to assume your opinion of what you would want them to do, but to ask you directly.

Chad showed up at the time he said he would. Once the floor was sanded he gave me several sample colors to choose from. The dust containment system they use is fantastic, there was very little dust. My floor looks like new!!! I was very impressed with the staff of Great American Hardwood Floors.

GREAT!!! Floors were in bad shape and now they look like NEW! Really did an EXCELLENT job. Very accommodating and very vey punctual. Would use them again in a heartbeat. Jeff did the work and was definitely a professional!!!

Jeff came promptly to measure the rooms and estimate cost. To me, this was going to be a major expense, but I did not feel it was necessary to get a bunch of (confusing) estimates from different companies and decided to go ahead. (Janelle, at the office is helpful.) When they came to work, Dave explained what they were going to do and I chose the color of stain. First day, they sanded and stained, then a coat of finish on each of the next two days. I am thrilled with the results; the floors are beautiful. You can trust this well-established companyy to do a great job. "Great" is a part of their name, and I think it's true.

They were very good! I highly recommend them. They were very, very neat, and they did an outstanding job. They redid the color of our floors, and they stained it. It was amazing how they cleaned up after themselves very well.

The floor looks beautiful and I couldn't be happier. The only problem was that the wood I really wanted was backordered from the factory, so I had to wait for it to come in. They were also willing to have me get wood from anywhere else, if I wanted, and they would install it. I did look around quite a bit and discovered that the wood itself was a good deal. Similar quality and type of woods from different vendors were similar or higher in price and also needed to be ordered.