Ben Franklin Plumbing Wichita

They are on call 24 hours a day, weekends, and every single weekday. When you call them, they will come out and fix the problem. They are very thorough and very reasonable in their pricing. I would use them again.

All went very well. Felt a little like plumber was "pushing" personal environmentalism bias (and I'm definately NOT a tree-hugger).

It was a terrible experience. They installed the hot water heater directly in front of our furnace and we couldn't get in to change the filter to the furnace. We didn't realize it at the time of installation. They did send someone back out to look at it and they told it was our fault. They told us we would have to pay to have it fixed again. We didn't agree to that and they told us we should have spoke up when they were installing it. We were able to get the problem fixed ourselves, but it was very frustrating. We are happy with the hot water heater itself, but not the company. We would not use them again.

The person doing the installation was efficient and seemed to do a good job. However, after he left, we discovered that he had positioned the hot water heater in front of our furnace so we could not get the furnace filter out. We called and asked them to come back to see what they could do to fix it, and scheduled an appointment for several days in the future. No one from the company kept the appointment. The original employee came back again the day after the scheduled appointment and agreed that there was a problem getting the furnace filter out. He called his supervisor, who said the only thing they could do was move the water heater, but it would cost more than $300 in labor, which we would be expected to pay because it was our fault. He said we should have said something when the installation was happening. In the end, we did not have them move the water heater and my husband did it himself. The person in their office who scheduled the city inspection also did it incorrectly and set it up for a date in May rather than the March date they had agreed upon during the installation. I am incredibly disappointed with the whole experience, and would absolutely not recommend them.

I would use them again. They are on time, very courteous, they call before they come, they tell you exactly what it is going to cost to make the repair, they make it, they are quick, and efficient. I feel like I can trust their technicians. They always courteous and wear foot protectors so they don't bring dirt in and out of your house.

Called and asked to give a quote on the repair of a leaky shower drain. They were very punctual showing up on the same day of the call. They do charge $49 just to show up and this DOES NOT go towards the service if you choose to use them. The plumber looked at the drain and decided it needed to be completely changed which he initially quoted at over $300 (not including the $49). This seemed expensive especially considering he said it would take less than two hours. His response was they do not charge by the hour but by the category of the repair. We decided to go ahead and do it and he then stated because he will have to go through the garage ceiling to access the lower part of the drain it will be another $200-300 on top of the previous quote and show up fee. So we are now at a total price of over $600 for a drain repair which he stated would take less than 2 hours. At this point we chose to just pay the show up fee and decline the service. He then spent the next 20 minutes quizzing us in a very condescending way on plumbing trivia in an attempt to prove why we need to trust him and let him do the work as well as try to get us to purchase a maintenance plan. After he left a friend and I went to the hardware store purchased the supplies for less than $50 and were able to fix the drain in 2 hours with zero plumbing experience. To this day we have had no more leaking from the drain.

We just paid their service fee. I didn't like anything about them. They wanted to charge us an exorbitant amount of money where the part alone only cost $5 or $6. Their labor charge is just outrageous. I ended up fixing the problem myself for $10 and they wanted like $300 to fix it. I would not recommend them at all.

They were very good. It seemed expensive to me, but then, I also know that it really was comparable to what other people might have priced it at. The one thing that I was not happy about was that I had signed a contract that they would come back the following year and check out all the plumbing throughout the house. They picked out a couple of things that they felt needed to be worked on. One was a water heater that he said needed to be replaced. I actually did have it replaced by someone else at a third of their price, and when they replaced it, they told me that it really just needed and incoming line part replaced for $5 rather than having the whole water heater replaced. So, I was not happy about that.

They are not the least expensive, but they are very good. They do a good job of taking care of everything. They put little booties on their feet and show up when they are supposed to even on the weekends.

I had a couple fairly simple plumbing jobs during my basement finish. Having not done them before, I thought it would be worth it to let a professional come do the work, and have some guarantee on it being up to code for my inspection, and having more security that I wouldn't be tearing out drywall to fix a leak after it was done.I did the non guaranteed service window option and the tech showed up within an hour. He was very polite, prompt, and efficient in answering my questions. He listened to my needs, and seemed very knowledgeable. After spending a few minutes putting a quote together, he described to me the "guaranteed pricing strategy".The fairly simple tasks (run a drain line, install a shower mixer, hook up a p trap) were apparently "level 5" pricing tasks. The quote was over $1800 for everything. He charged me $29 service fee (free estimate?) and left me with about $30 worth of marketing material on his way out the door after describing their membership program.I did the work myself (no plumbing expertise, minimal experience) in about 4 hours with a total material cost of around $50. How that was $1800 worth of work is beyond me.What frustrates me the most is that this company likely makes most of its money off of grossly overcharging customers that are either in an emergency and don't have time to find multiple quotes, are inexperienced and can't tell the quote is outrageous, or smart enough to know better but still get forced into paying a service call fee. I will not be calling these guys ever again, and I would suggest you do the same. AFTER SEEING RESPONSE FROM BEN FRANKLIN PLUMBING Kind of funny how you can list out a bunch of small steps and make it seem like a daunting task. Remember, part of the excessive margins this company uses goes to staff its 24/7 answering service and marketing/PR rep that had time to look up my quote from only my name (and provide details about it in a public forum) to respond on this website. I explained to the tech that I had all the necessary permits in hand from the city and even showed them to him. Assuming there was a cost for that would have been redundant. As for the $600 for the "massive" mixer valve install process (no permit required), the plumber I ended up hiring only charged me $80 and got the work done in less than 2 hours. He didn't shoot up any crack while he was here, but he did take a call from his wife asking what he needed from the grocery store while she was out. No leaks after 2 years, so I'd say he knew what he was doing.

Responded within 2 hours to assess and give estimate. Quickly coordinated their schedule for the next day to repair it. Seemed a little high priced, but they got the job done professionally, and quickly. Paying for quality, speed and professionalism was worth it.

They were professional. They are expensive.

They are very, very reliable and good. We were very satisfied with them and have had them do 2 or 3 jobs for us. They were very prompt. They gave us a time of 8-12 and they were always here at 8 so we didn't have to wait until 12 so they were very punctual. They always cleaned up their mess so it was very hard to see that they had been here. They were right on their estimate price. They were very polite and explained everything to us. Their prices were right along the lines of everybody else. We would use them again.

They did great work. Their pricing is reasonable.

They were punctual and they wanted to make sure that I was satisfied. They were good about making sure the problem was fixed so I wouldn’t have to deal with them again. I didn’t really have time to research how much that should cost because I needed it taken care of in a hurry.

The actual plumbing work was done well and on time. The problem is they will hard sell you to have many other things done that may or may not be necessary. I had particular problems with their billing procedures and lack of documentation on their prices and discounts that were supposed to be provided as a member of their Ben Franklin Society. I had placed numerous calls to the manager and was told he would return my call, but never did. They won't tell you the prices until they are at your home and at that point it will cost you a service fee just to say no thanks. They will also push you to join their Ben Franklin Society which is supposed to provide discounted service, once again I had difficulty getting them to document this after I had work done as a member and it took me several phone calls to get it resolved. Once my society membership is expired I will not be renewing.

Do ask for estimated price before they arrive. I feel I had to pay for the entire job when the plumber himself told me my self-installation was all but done and I just ran short of getting to the point it would work out and be complete. Thus, he seemed to really take his time with completing it.

He told me the line was calcified and had to replace the faucet. Replaced it and charged me 300 dollars for the faucet alone. I researched it later and found the same faucet from 95 to 125 dollars...same lifetime warranty. I feel they took advantage of me....never gave me any other options.

I thought my furnace humidifier had gone berserk. All my windows were weeping, droplets were falling from the ceiling in several rooms. I called Benjamin Franklin Plumbing. They diagnosed a hot water line leak in the crawl space, but were unable to start work until Catastrophe Restoration Specialists spent 24+hours pumping the crawl space out. My insurance co, American Family, was extremely responsive and helpful. The CRS guys were great and the Benjamin Franklin plumbers were punctual and professional. I would recommend all three participants - American Family, Benjamin Franklin plumbers and Catastrophe Restoration Specialists. p.s. Benjamin Franklin had published a coupon in our local paper for a "free service call" if they did the repair. That was worth $49!

I called after-hours on a Friday. I got a prompt response on the phone, very professional, told me exactly what to expect. Told me to expect an after-hours service charge of $99 for the evening or Saturday. There would not be an extra charge if service was extended on Monday. Since we needed it taken care of that evening, we went ahead and accepted. The plumber called about 45 minutes later, and showed up shortly thereafter. He was very professional and quickly cleared the toilet. The normal price would've been $129. He added a $25 coupon to reduce the price. I was very happy with the service -- very professional. Neatly dressed individual, well-spoken. The service charge was somewhat steep, however.

This service was too costly, in my opinion.

They were punctual, which is a big plus for me. Getting somebody to show up on time or at all unfortunately is not normal. The plumbers worked hard and were professional. Only downside was that I felt the prices were high.

Called them, and they came out promptly and replaced the thermostat and gas valve - all under warranty. The technician said that I likely had the 6 year parts and LABOR warranty, and to call again if any service is needed. My prior report, I was happy with everything except for the price. Well, for the price, you are paying up front for a long warranty that they honored. Much happier now about how much was spent.

They installed the sump pump and then it started having problems over the weekend and even after my paying SO MUCH for the unit, they could not get anyone out to fix the problem until Monday. It happened awhile ago and I can't remember all the details, but this company left a HORRIBLE taste in my mouth! We got really ripped off (I know because after they left I called my usual plumber to find out what he would have charged). They have great looking trucks and a great slogan, but that is about all that is great about this company.

BF plumbing came out, was early, professional, estimated everything with care and took notes. He was clean cut and very organized, He did all of the work requested and cleaned up after himself. Everything about the experience was not only gratifying but I felt safe with him being in my home while I wasn't there. I will have BF do work for me in the future!