Ben Franklin Plumbing Wichita

i always get excellent service. I have been with them over 5 yrs

Fast and efficient. They do great work. A little pricey but worth it for good service.

Great. Tyler explained everything before doing the work. Priced out job before beginning work. Friendly and thorough

Issue recreated itself less than a week later & they were back out in a short time that worked for me, kept their promise of waived service call fee if had to come back & cleared the issue. Once again very happy with the tech that was out who was friendly, helpful, & finished up the job so I can do laundry again! Greatly appreciated the time & effort put in clearing up the issue as well as advice & in out on how to help avoid the issues going forward! Out within 2 days, quick service. Great customer service, the tech was friendly, helpful, and honest. Greatly appreciated his input.

Great . Came earlier than expected. Found the problem and fixed it promptly. Very friendly and courteous

Outstanding ! Joshua was early, friendly, professional and informative. Im a HUGE fan of this company now ! I was very impressed with Joshua....great guy !

Of all the trades professionals that have been a part of my 110 year old house remodel, Tim @ Ben Franklin Plumbing is one of the most professional, thorough, and patient people I’ve ever encountered. He always over communicates and goes the extra step to make sure that I’m getting best deal.

They were very respectful of my property and my time. They cleaned up well after the job was completed.

It went well. John and his assistant were courteous and professional and did a good job.

Great! Josh was very thorough, professional, and NICE!

He came and found the problem in no time flat! Very impressed with the work that was done! Cleaned the mess before he left too!

Charged $250 after coupon for basic unclog of drain/snake.

To replace the T only 5 minutes. Replace the faucet about 30 minuets. I can't remember exactly how much they charged, but do know it was well over $800.00. Their pricing on supplies are at least 4 times what you would pay if you bought it yourself. I hired them because of health reasons, usually I would do all this myself, but can't anymore. If I did all the work myself, probably would have cost less than $50-60.00. Will never call for them again. I got taken to the cleaners by them once, won't happen again. I don't remember the date, but has been a few years. I just signed up on Angie's list a short time back, decided to post this in hopes someone else doesn't get taken to the cleaners.

They are fine, just a little more expensive. They have worked on our dehumidifier and our hot water heater before. They did great. They are great about coming right away.

It was good. I'm happy. They were here when they said they would.

Called them to clean out a drain. They quoted $350, then decided after scoping the line that they couldn't do it because they were afraid the clay pipe would collapse. Still charged me $350. When I called back and complained, I was told that was the price I agreed on. So basically, tough luck.

work completed with attention to detail.

Excellent service and workmanship. A little high on price 3 1/2 hours work with less than $50 of material for $980.00

Arrived early seemed to know business good price. Problem was same issue next day called no guarantee of work wanted to recharge another service call for same issue as the kicker extra charge if after 5pm. Really seemed a con job so they could come out and charge another charge. Don't use this company

It was excellent timely services, prices were less than expected.

Tim, did a great job!!! I appreciated his professionalism and quality of service. In the end it was a great experience

Update - General Manager called and discussed the situation. I think the whole problem was a misunderstanding between the original call taker and myself. I was told the $49 fee was to diagnose the reverse osmosis system; however the $49 fee was a service call charge to look into diagnosis. After explanation the manager understood and made it right. I have plumbers that I usually use, but they don't work on reverse osmosis (RO) systems. I bought a house as a foreclosure, so had no history on RO but it wasn't working - no water flowing from tap. I called around a few plumbers in Wichita, and Ben Franklin was the only one that said they work on RO and that they could do a $49 diagnosis fee to tell me what was wrong with it. I figured $49 was worth it to find out what was wrong and if it'd be worth repairing. They were very good with scheduling, set a 3 hour window and gave me a call 30 minutes prior to plumber showing up at house. Pretty much as soon as the plumber opened drawers underneath sink to look at RO he started telling me how there was no way to know what is causing problem - could be needle valve supply, could be RO filters, could be any number of other things. Then he proceeded to tell me that this would require a "level 2" diagnosis fee which was $300 to tell me anything at all about the system or if he could repair it!!! I asked why his front desk/dispatcher told me that they could diagnose RO for a $49 fee if it actually cost $300? He called the general manager to ask if they could waive the $49 diagnosis fee. He refused to waive the fee or talk to me. So, I feel as though they mislead me into thinking the RO system would be diagnosed for $49 when they knew from the beginning it would take $300 to diagnose; charged me $49 to tell me nothing and waste my time.

I would not use them again. I found them to be extremely expensive. They were there to do a service and they went ahead and did that service. While they were there, I asked them to change a tank to toilet gasket on another toilet in the home. That's a $5 part and it takes about 20minutes or more to do it. They quoted me $270. I said "Thank you, I'll never call your company again." They refunded the money for the service I paid for. I said "Look, I didn't ask you for a refund. I paid you for the service you did." My complaint is the quote they gave me for something else while they're out on site that would have taken 20 minutes. They did everything they could to buy my favoritism. They wanted for me to speak favorably about them. You can't just give me a refund and expect all of a sudden I'm going to give you an "A" rating or a favorable opinion. I still could not trust your pricing to call you for future services.

We called because our sump pump was making a strange sound. They came out the same day and as promised and called 30 minutes before they arrived. While here, Victor showed us issues with our water softener (which was 15+ years old) and we arranged to have that replaced the next day. Again, we rec'd a call 30 minutes before his arrival and the work was completed in the estimated time frame. The sump pump is running beautifully and we now have a much needed new water softener.

They were good and I would use them again. I like their communication and customer service. I called them out, asked them to come out a certain time and they were able to accommodate.