We Organize!

It went well. The young lady was respectful and did a good job.

After confirming the appointment for 12/20 on 12/19 and asking if they could come clean the house at 11:30 instead of 9:30 they never showed up. I left 2 messages with no response.

confirmation that they were coming to my house instead.) No one ever called back, and now no one has shown up to clean. It is 2:23 pm, and I have heard from NO ONE. This is terribly inconvenient for me, I had things which I needed to do rather than wait for people who do not show up, and who do not reply to many emails and phone messages. This is a very poor way to treat customers. I joined Angie's List recently in hopes of finding businesses that did not deal with customers in such a thoughtless, irresponsible way. Well, surprise! Update: Per the Company Response, I never cancelled my appointment.

touched. I am so EMBARASSED to purchase a service to help out a friend which only turned out to be more trouble than it was worth. This experience has been extremely disappointing and I will not use nor recommend this provider again. I am also disappointed that Angie's List supports them.

I purchased an Angie's List Big Deal for this service. They are nice gals and did a nice job on the shower. They worked a long time on it. I did not like how they did the wet mopped my wood floors. There are streaks and footprints on the floors so we had to go back in and re-do them. They were hard working and had a good attitude, but I just did not like the floors and mirrors. I have not found anybody, including myself, who can really do windows and mirrors without streaking.

Both workers arrived on time and were very professional and did an outstanding job. They organized each shelf and even put together a new shelf we had to purchase that day at the last minute. I would hire them again !

Krystal called back the next morning. We talked and apparently, she is so busy. She said that the next client on her list was going to take a lot of time and energy. I saw her on TV where it was showing her organizing a bad hoarder and she made it wonderful. She was very professional. They were reasonably priced before the discount. I was surprised. She said she’d have to look at the garage first. She was professional. Communication was very easy for her. She was very clear. She told me that if I wanted the service, she could get back to me where we could speak longer.

They clean every inch of our home. It takes them two hours. It is always thorough, and the price is exceptional for the work done.

A father and son team took everything out of my garage, organized it, and put it back in. They were supposed to spend 4 hours but actually took 5 at no additional charge. They took no breaks. I worked alongside them. | |Two comments - they were supposed to clean the floors and that was not mentioned. When I asked, they said I needed to have said that sooner. There would have been no time for that anyway. | |My other comment is that they went lickety-split organizing and rarely asked what I wanted to get rid of or where I wanted to put things. So, I had to take the initiative to ensure that this or that was disposed of. But all in all, they did in 4 hours what would have taken me 20!

These 2 ladies were nice enough, showed up about 15 min late, but they stayed 2 full hours ... unfortunately, they were unable to complete the job in the 2 hours. My house is 1800 sq ft ... not huge, so I am very disappointed that I now have to find time to finish cleaning it myself before my out-of-town guests arrive tomorrow.

I have a 3-car garage/shop that was getting overrun by in-laws stuff from moves, tools all over, misc projects started/stoped, etc. The two gentlemen that did the work came in and got right to work, took some direction on items to donate and remove those quickly, took items into the house that needed to go there then proceeded to whip the 3-car garage into shape by taking all items out of cabinets and off shelves, cleaning, then returning the items in a more organized way. I expected a "tidying up" but not a full-fledge organizing. My expectations were truly exceeded. Thanks!

The We Organize team provided plenty of time and manpower to clean out and organize my two-car garage. They segregated the donations and a truck showed up while they were there to take these away. They were very cooperative in putting things back in an organized manner.

Overall, the company did a nice job. Just found a few dust bunnies left over after they finished but other than that, they did fine.

2 months later and it's still pretty much as they left it, which is no small feat.

We had trouble coming up with times based on her schedule and ours. Then she had to cancel the first one when she became ill. After we reviewed the work and brought it to Angie's List attention another date was set to come back and do a followup. On the scheduled day she didn't show or call. That was enough trying to get the job finished and we will look for a professional.

For the mother of two little ones they were a Godsend.

First appointment was cancelled due to weather. I had to follow-up to reschedule. They were still a little late -- but they did a good job when they got here.

They helped me to sort and organize my kitchen and garage. I had hoped to be able to organize at least two more rooms in 16 man hours that I paid for.

We had one missed appointment which could have been our fault or crossed wires. Once they came out, it was GREAT. My garage is super clean.

Did not answer phone. Then did not return calls in a timely manner. Did not wait more than a few minutes to meet and did not call. Did not even show up nor call the last time (rescheduled appointment). Terrible communication--wouldn't return calls nor emails except when Angie's List intervened.

The AG coupon was for 4 hours of deep cleaning (2 cleaners for 2 hours). Two We Organize cleaners showed up about 1/2 hour late but stayed for the 2 hrs. I showed one of them around the 3 bdrm 2 full and 2 half bath home with hardwood floors on one level, a recreation basement, and a 2nd floor. She was told the 2nd floor did not have to be vacuumed because the carpet had just been cleaned. The cleaner asked what I wanted to emphasize with only 2 hours to clean (between the two) and I said the bathrooms, master shower, the kitchen, and the floors. I don't have much furniture to dust and I keep a fairly clean house. | |They set about cleaning. One took the kitchen and the other person took the bathrooms. 2 hours later they were done and I checked briefly what they had done. (I was in a hurry to get back to work.) After work, I rechecked the cleaning and found it was really not very good. They only cleaned (I say that tongue and cheek) 2 bathrooms and did not clean those well. The mirror had to be the only thing that was touched in the first floor half bath. The toilet still had urine spots and the basin was not cleaned. The upstairs master was just wiped on the surface. There was no smell of a cleaning solution and the sinks and toilet were half-wiped. The basement bathroom was not touched. At 2 hours, that is 30 mins a bathroom. That is plenty of time to clean a bathroom. | |The kitchen cabinets and stainless steel appliances were somewhat wiped down as were the countertops. The cleaner did do a good job on the hardwood floors. That was it. The bathroom floors were not mopped. I immediately called We Organize and left a message about the issues I found. I received a text message the next day verifying they had received my message and saying I would receive a call back to schedule a re-cleaning. That was Friday. I called WO again on Friday afternoon and left a message. I would have expected a telephone call by then, not a text, but that is ok. To not follow-up with a phone call after the text and reschedule the cleaning is not professional. I realize everyone is busy; however, if WO can send a text, then they can call me. I will update the review if We Organize follows through on their offer to re-clean the house. At this time, I would not rate the service any higher. | |After several purchases, what I am finding with the Angie's List coupons, is the service provided is usually equivalent to the price you pay, not the expected retail cost of the service. I think going forward, I would rather get the service first, and pay at that point, then to pre-pay and get half the service.

On September 30th, I started a chain of 10+ emails with the owner to get my service scheduled. We selected 1:00p on October 30th, and then she subsequently changed it to 9:00a because it was a different coupon. I got a call a few days before the appointment asking if we could reschedule for noon on October 30th, and I agreed. On October 30th, I got a call from Greg at about 11:45a saying that he would be there by 12:15p. He was concerned about the rain because we wouldn't be able to put things outside. I assured him that it was a four-car garage and that there was plenty of room. Approximately 30 minutes later, I got another call from Greg stating that he needed to cancel. I asked him if it was due to the weather, but he said that the guy who helps him had to go to the hospital unexpectedly. I emailed Krystal the following day requesting a refund because I went ahead and cleaned everything out myself. Krystal responded, "Hello, I apologize for the confusion. When it rains on the day for a garage clean out we usually reschedule to another day. It make [sic] the clean out run more smoothly. We would like to reschedule your clean out. If you would like a refund you will need to contact Angie's List. They will issue you a refund."

I purchased a big deal for this company. That went really well. They came fairly quickly within a month or less. It was just the service that I really needed at the time. I couldn't lift a lot of stuff, so I needed somebody to come out. I kind of told them what to keep and all that, but I needed somebody to do the heavy lifting and moving and stuff like that. It kind of towards the end the two guys just wanted to get out of here. I had to kind of push them to finish the job at least the way, making sure they swept the floor and all the details. They were a little, they just wanted to do it quickly and be gone.

Finally got them scheduled over a month ago, after many tries. An hour and a half before they were to arrive someone called and said we were out of their service area. I had talked to them 3 times previously and they had taken all my information including address all 3 times. You would think they would have realized before now if we were out of their service area. Just glad I wasn't depending on them for an important occasion.

The "owner" Crystal stood around, did very little work, was slow and sloppy! Took 3 hours, And still had not cleaned the floors in the small living room and dining room! Had to be told to wash down the cabinets and counter tops and did not move anything. Did not tell me she was going to double charge me for 2 'workers" When I went to pay each of them and arrainged for her to come back the following day to finish the job she stole the money from the other worker right in front of my eyes! They came back the following day, again the only one that worked was the second woman, Terrie! Again, Terrie did all the work, Crystal whispered to Terrie, " slow down!" Terrie shook her head NO! Crystal spent all most 3 hours, in my tiny mud room, supposedly cleaning! Crystal liked to vacuum but had to be told to move furniture, did not vacuum my furniture, and I still have dust bunnies and dirty floors! The "owner" Crystal must have mopped my floor with MUD! My floors just looked like she pushed a dirty mop around, without rinsing the mop ever! At exactly 3 hours Crystal put out her hand for another $ 240! for 3 hours of work? The only person that worked was her assistant Terrie! 6 Hours of cleaning, Haha! $80 dollars an hour for kitchen floors, done by Crystal" that I wiped with a paper towel and It came up muddy! I have three dogs, they don't wipe their feet outside, it ends up on my kitchen floor! And it's still there! Crystal called and offered to come back again! The nerve! She already ripped me off for $480 dollars! I flat told her I could not afford her! And she insisted she would come back for FREE! with Terrie! I had to tell her NO! and she called back again, and again! Don" hire this person! This is a lazy, deceitful, con artist, preying on people who really need help!