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Description of Work: They were to clean house high and low.Dust furniture in living room,family room,master bedroom.Wash kitchen walls, appliances,cabinets. Clean fridge and stove, clean both full bathrooms including floors and movable/stationary accents. Mirrors, vanities.All floors carpet, tile, wood laminate. Includes mopping, and vacuum, sweep. Front and back door plus glass, all mirrors, dining wood table. |This experience did not go well. Its hard to rate because it was three young women doing different parts of the house. But here goes. I read some reviews first and one review mentioned a prior walk-through by a manager/woman in charge. When I requested a walk-through was told company did not do it. Women arrived little late, I did call office before they arrived. Did tell the woman in charge what needed done, she told me about a time limit. I then explained what was most important things to me. Will say woman that took care of kitchen did excellent job. Since my back went out in 2008, I've had 2 spine surgeries, so unable to do lots of necessary house cleaning chores so at times dust piles up. Along with dog hair in corners, etc. Woman in charge took care of washing down things, mirrors, dusting/ceiling fans, walls and running back outside to car for more paper towels, over and over again. She also took care of changing linen in master bedroom. Bought new mattress cover, gave her what I thought was set of sheets with pillow cases and a comforter. I found after they left I had given her instead a comforter cover in place of top flat sheet, which she could tell was not a top flat sheet even though same color, not a sheet but didn't bother to tell me. Young lady that cleaned master bathroom cleaned whole vanity, but neglected to clean the tray that holds beauty products like facial products, oral care, creams, powders, etc. Never touched by water. I have water soluble no mold or mildew, non skid puzzle piece tiles in front of vanity, bath, and toilet. But not in doorway, that needed mopping, she didn't. There came a time I had to call of to confirm exactly what they did and did not do. The woman in charge told me they "did not"usually come this far in KCMO. But add says "KCMO, JACKSON COUNTY" which is where I live. Implied this area too far East I believe is what she said. Implying the stereotypes about the "dangerous" Urban Core." What a snob! No problem leaving Johnson County to come right where I live for a night at Starlight or an elegant evening at the Swope Park Zoo. However I should have been the one thinking twice about an Olathe, KS based business and its employees in my home. I needed and wanted this service going into hospital to have hip replacement; infection is major concern. As I was saying, I keep up with what is happening in my metro area as much as possible in my profession. And I know that Olathe is the heroine capital of the metro if not the midwest. I am the one who should have been concerned here. Oh almost forgot, other bath, she scrubbed that floor but never touched either chrome table or towel stand or pedestal of sink but it was time to go.