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FOUNTAIN GLASS INC

4.8(
68
)

Glass and Mirrors

About us

Fountain Glass has been servicing Kansas City since 1983. Fountain Glass employs 30 total employees. Our office staff of six averages 15 years experience. Our installers are all employees of Fountain Glass, and are expertly trained. We do not charge a fee to measure or consult on jobs in the Kansas City area. Please feel free to visit our showroom at our office that features the products and services that we offer. Additionally, you can view our website at www.fountainglass.com.

Business highlights

41 years of trusted experience

Services we offer

Mirrors, Glass Shower Doors, Glass Replacement in Windows, Furniture Desktops, Cabinet Glass.

Services we don't offer

Auto Glass

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.868 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
4%
3
6%
2
1%
1
3%
Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Write a review
Showing 51-68 of 68 reviews
Laura G.
12/2015
5.0
glass repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Randy M.
11/2015
5.0
glass repair, replacement windows
  + 0 more
unknown
Description of Work: They came and measured on April 20th, had to make or order the replacement window section including wood and plastic trim. When they came back on May 12th they removed the old section and installed the new replacement. Two guys one outside on ladder and other inside the house.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$190
Michael S.
09/2015
5.0
glass repair
  + -1 more
unknown
Description of Work: Great as usual
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from FOUNTAIN GLASS INC
Thank you for your feedback!
Orlinda P.
08/2015
1.0
glass repair
  + -1 more
unknown
Description of Work: I called for estimate on storm damage. 2 months later I got a call back. I had already called someone else to fix it. Not very prompt service and would not call them again.
Rating CategoryRating out of 5
responsiveness
1.0
Response from FOUNTAIN GLASS INC
Thank you for your feedback and I apologize for the negative experience. Fountain Glass uses the feedback on our page to improve our processes and products. Our records show that we contacted you by leaving a voicemail message 8 business days after your initial request and then followed up with you by leaving messages until we were finally able to connect live. While we try to provide quotes within 3-5 business days, this time frame is heavily dependent on weather conditions and other external factors. Nevertheless, we are always working to improve our processes and will use your review to help us find ways to improve responses on quotes. Thank you again and we hope that you contact us the next time you have residential glass needs.
Carol A.
07/2015
5.0
replacement windows
  + -1 more
.
Description of Work: Replaced large storm window.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Rosemary H.
04/2015
5.0
glass repair
  + -1 more
unknown
Description of Work: They put the shower door back on track and will put in new rollers later this week. Good customer service.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kerry G.
04/2015
4.0
glass repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,000
richard T.
03/2015
5.0
glass repair
  + -1 more
unknown
Description of Work: Built and installed a 1/2 inch glass shower partition.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from FOUNTAIN GLASS INC
Thanks for taking the time to write a review. We appreciate your business and look forward to working together in the future.
Jack D.
02/2015
3.0
glass repair
  + -1 more
unknown
Description of Work: Replaced glass in storm door. First time I have taken a storm door in to have glass replaced so I did not know what to expect. It took three weeks to get the door back which I thought seemed like a long time. They either sent it out to be installed, or it took that long to get replacement glass. Not sure which. I was in no hurry so it did not matter too much that it took so long. Other than that, they did a fine job and I would use this business again.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
2.0
Yes, I recommend this pro
$145
Response from FOUNTAIN GLASS INC
Thank you for taking the time to review Fountain Glass. I wanted to respond to a few of your questions. Our lead time on getting you your frame back was caused by a vendor delay. We ordered the glass as soon as you gave the go ahead. We got a delivery ticket from or vendor, but couldn't find the glass in our warehouse. That size and thickness stands out, but it was no where to be found. After we spent significant time trying to locate it, the vendor went ahead and sent a replacement. That "replacement" was scheduled to be here a few days later, but it was delayed by almost another week. The day it arrived we put the glass in your frame and called you indicating it was ready to be picked up. We have to order tempered glass from a vendor. We typically get pretty good time service on a piece of glass like this, but in this instance there were a couple of delays that made the delivery time feel overly onerous. I do apologize for the inconvenience this has caused and for any communication that was lacking. We do hope we can continue to provide service and support for any future glass needs.
Jan F.
02/2015
5.0
glass repair
  + -1 more
unknown
Description of Work: Installation of new vanity mirror. I love dealing with this company! They are very courteous on the phone and quick to schedule appointments for whatever is needed. We had them install a new shower enclosure a few months prior to this last service and they did a fantastic job. Our shower looks great and the quality of the work was excellent. I would have them come back and do any other glass work we might need in the future.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from FOUNTAIN GLASS INC
Thank you for taking the time to write a review. We are very appreciative of your repeat business and your kind words. I hope we can continue to work together on any glass needs you may have in the future. Thanks again!
Alan H.
01/2015
5.0
glass repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jeanne P.
01/2015
5.0
glass repair
  + -1 more
unknown
Description of Work: See previous comment I submitted.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Jan P.
10/2014
5.0
glass repair, replacement windows
  + 0 more
unknown
Description of Work: Replaced screens on 10 windows and repaired an octagonal window that had thermal pane glass. These guys knew what they were doing, did it promptly and well at a fair price. The office staff that handled my phone inquiries were friendly and helpful. I would definitely recommend them to anyone.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$400
Tom H.
09/2014
5.0
glass repair, replacement windows
  + 0 more
unknown
Description of Work: They replaced a cracked window.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Barbara M.
06/2014
5.0
glass repair
  + -1 more
unknown
Description of Work: We had two windows where the glass had fogged. Fountain Glass was located from Angie's List. I just told the company the location of the two windows and when they were in the area they measured and called with an estimate. We placed the order and the glass was replaced professionally and quickly. | |This was one of the easiest service repairs I've experienced.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen R.
01/2014
5.0
glass repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Neal N.
09/2013
5.0
glass repair
  + -1 more
Very nice job.
Description of Work: Replaced basement egress windows.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$316
Response from FOUNTAIN GLASS INC
Thank you for taking the time to write a review. We appreciate the kind words. I am glad that you are happy with the service you received. We work hard to provide our customers with superior service. The glass that we installed in your house is manufactured by a company with the lowest failure rate in the industry. We are proud to be able to install the highest quality products for our customers. Thanks again for the review.
brian C.
12/2012
5.0
glass repair, replacement windows
  + 0 more
Quick and efficient.
Description of Work: Replaced broken window pane quickly at a reasonable price.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
    • 1
    • 2
    • 3(current)

Contact information

15815 W 110th St, Lenexa, KS 66219

http://www.fountainglass.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured
No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Glass and Mirrors

FAQ

FOUNTAIN GLASS INC is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

FOUNTAIN GLASS INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, FOUNTAIN GLASS INC offers free project estimates.
No, FOUNTAIN GLASS INC does not offer eco-friendly accreditations.
No, FOUNTAIN GLASS INC does not offer a senior discount.
No, FOUNTAIN GLASS INC does not offer emergency services.
Yes, FOUNTAIN GLASS INC offers warranties.
FOUNTAIN GLASS INC offers the following services: Mirrors, Glass Shower Doors, Glass Replacement in Windows, Furniture Desktops, Cabinet Glass.
Auto Glass

Contact information

15815 W 110th St, Lenexa, KS 66219

http://www.fountainglass.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM