RIGDON FLOOR COVERINGS

The installers were very professional. I was informed ahead of time what I needed to do to prepare for them and what amount of furniture moving they would do while they worked. They performed the job in the allotted time and hauled all of my old carpet away. I was given the option of being home or not. I chose not. When I returned to my beautiful new carpet, and my large furniture was back where it had been, I was very happy. I am a satisfied customer.

We scheduled the work for a week we were to vacation in California, so as to minimize our exposure to noise, sawdust, etc. We removed all of our stuff, and they proceeded to move all furniture out into the garage. They re-finished existing flooring and did a supurb job matching the new with the 14 year old 3/4 inch oak flooring. There are a couple of places rarely seen which have sub-standard materials, which is ok, and one of the furniture items, a floor lamp, no longer functions, so we'll have to throw it in the garbage. I just cannot imagine any one else doing such a fine job matching existing flooring to new, and we would have spent several more thousands on (cheaper) manufactured flooring had we accepted the offer of a local flooring shop.

I started my search looking for laminate flooring since I wasn't ready to invest in hardwoods. I found Rigdon through Angie's List and within 2 days of calling, Bob came out to measured and gave me an estimate about 45 mins later. He had brought some samples and we talked a little about what I was looking for and he suggested engineered hardwoods. I was unfamiliar with the product but after a little education and research i knew I was headed in the right direction. I had showed him a sample from Home Depot of a laminate style/color I liked and when I went to his showroom the next day he had picked out a floor that was exactly what I was looking for and didn't cost much more than laminate from Home Depot. One week later my flooring was delivered and a week after that the project was complete! The staff that works for Bob obviously take pride in the company. They were always happy, punctual and clean. I had a minor problem with the re installation of my toilet in the bathroom and within 2 hours of my call they were out to fix it! It could not have gone any faster or smoother! I would defiantly use them again for any other future flooring projects.

Not Good if I cant get an estimate

The whole process went perfectly. The workers were efficient and polite. They completed the work quickly and left everything clean.

Visited their showroom and got very attentive and friendly service, helping us pick out the right kind of carpet and pad for our needs. We set up a time for Bob to come out and measure our spaces for an estimate. He arrived promptly, and quickly measured the areas and gave me a preliminary figure. I told him we were ready to go forward with them, and he mailed me a formal estimate. Shortly after I sent in the deposit, I heard from Ryan about scheduling, which we set up for the 5th of March. Then we had our only glitch, as it did not get put on their schedule, and nobody showed up on the 5th. However, when I called to see where they were, Ryan remembered us talking and was beside himself that he had messed up. He tried to see if he could get a crew out to start that afternoon, but did not have any available, so we set it up for the 7th, as I was not available on the 6th. He also said that he would send out a three man crew to make sure it would be done in one day. Later that morning, I talked with Bob Rigdon, who was also mortified about the scheduling snafu, so much so that he immediately took a chunk off of the total bill. Combined with the genuine distress they exhibited at having inconvenienced us, that really impressed us. When the morning of the 7th came, the crew showed up right around 9 am, got right to work, and stayed at it (except for their lunch break) until shortly after 4 pm, when they were completely finished, including putting the large furniture back. They even checked with me to make sure they had put things in the right place. They did a great job, the carpet looks great, and we are very pleased with the overall experience. I really must commend them for how they handled the scheduling glitch, as I have dealt with other contractors that not only did not handle the problem as well, but didn't even seem concerned that there was a problem. I would use Rigdon Floor Coverings again in a heartbeat!

Ours was a sizable project. We basically were reflooring the majority of the first floor of our home, shy of our combination dining/ hearth room which are hardwoods. This is the only area on that story of the house that stayed thesame. I had gotten estimates from three different flooring contractors, all from Angie's list. All seemed tobe conscience and good. But Rigdon Floor Coverings stood out to me. Bob Rigdon came to our home for measurements. He was incredibly detail oriented and knowledgeable. He could foresee potential challenges. And he fore-casted them with 100% accuracy. As far as installation goes, there were no surprises during the entire renovation. I had already chosen the porcelain tile to be installed. And we discussed the options for the new carpet to go on the stairs and the hardwood options for the bedroom. Bob was accommodating. I could tell by his demeanor that he really cared about what he was doing. I hired him based on a gut feeling more than anything else, as his bid was competitive but did come in a bit higher than the other two bids that I got. I have not regretted this decision. Our job was placed into their schedule. The time for the renovation was estimated to be three weeks, which seemed VERY ambitious to me. I had no doubt that it would take longer. The floor installers arrived on the exact morning that our work schedule was to begin. I'm not going to lie here, the work was noisy and dirty (I work at home). Three inches of concrete had to be jack-hammered out from under where our entry tile was. Tile installer Dave did this without damaging any of the wood around this area. I was impressed by this. This part of the house was partitioned off with plastic, but gray dust did get everywhere. I believe that the dust must have traveled through the duct work of our house. Each day, usually two installers worked here, occasionally three. They worked long days, only breaking for lunch. They always arrived with every tool necessary. And they arrived with enthusiastic attitudes. This was noticeable to someone like me who was in the house during the entire renovation. There originally was to be two different tile colors installed, one in the master bathroom/ closet, and the other in the rest of the house where new tile was to be. The dye-lot for the bathroom tile arrived and was not even close to the tile samples that I had seen of that make and color. I had even seen a sample of this tile done up on the floor of the tile place. My dye-lot was completely different. And it was UGLY! So the tile place had a different dye-lot of that same tile shipped in. it too, was waaaay off. It too, was waaaay ugly! So we concluded that this tile was likely no longer made by the same manufacturer. We ended up just putting the same tile throughout. And I'm so glad that we did. Bob responded immediately to little snaffoos. I couldn't have asked for more from him. Project manager Dave led the way for most of the prep-work and installation. Others were crucial too, providing professional results and beautiful work. These guys bent over backwards for this to go smoothly. They even designed the installation so that we could still walk through the heavy traffic parts of our house. We did move into our guest room on another floor of the house. But Dave was very aware that we still had to be able to traverse certain parts of the house. He was very clever about this. And our kitchen was only unusable for two days! Dave and Louis knocked themselves out to accommodate us in every way. The renovation went very smoothly and we ended up coming in slightly under budget, due to the tile change necessitated by the bad dye-lot. The project did go over the time they predicted by a week and a half. But I had expected this. This was a VERY labor intensive job. I did notice that toward the end the guys were feeling the pressure (not by me) to get this job wrapped up. It was only then that some of the work was a bit rushed. But nothing bad resulted from this. I would hire these guys again in a heartbeat and have already recommended them to a friend.

They offer a large selection of choices in carpet, vinyl, and other flooring. The bid was competitive. The work was done in a professional manner and on time. We are very pleased with the result.

Bob Rigdon came out promptly, gave us a fair bid, which was about the same as Home Depot's. He scheduled it within a few weeks, and the job was outstanding. There were 3 layers of old flooring in our 1959 house that had been laid upon each other. The crew quickly tore this out, approximately 150 square feet, and installed beautiful wood laminate. But the amazing work was from Dave, the tile man. Both jobs he did were PERFECT. I would never use anyone else to do tile in my home. They cleaned up everything and were extremely helpful and informative during install. Great company to work with.

They arrived on time, installed the carpet I selected, did a great job for the quoted amount, were out in a few hours with the area cleaned.

The company was very responsive and professional. I had originally asked them to install the vinyl tile job, but they found the supplier was unable to provide the tile. I'd even submitted the bid to my credit card, but they called me back the following day to let me know of the (possibly 6 weeks) delay. Since I'd previously accepted a bid from a contractor who was supposed to install the tile in two weeks, I cancelled the bid and had them credit the amount back to my card. I was a bit desperate to find the flooring product and luckily I was able to find a vinyl tile comparable to the one ordered through Rigdon Floor Coverings, at an Internet site -- and despite my strong qualms about internet sales-- the internet flooring sales company proved to be very efficient and customer service oriented. I'd liked Rigdon Flooring and later asked for and received a bid for approximately 400 square feet of wood flooring at a cost of approximately $5675. Bob Rigdon searched out a product without aluminum oxide coating and did a thorough bid. I appreciated this service and attention to detail, but later decided (due to cost issues and a slightly uneven floor) to go with vinyl plank tile instead. Nice people and very professional. It just didn't work out for them to do the work for me.

.ABOVE FANTASTIC!! Don't waste your time at the big box stores or NFM... it's not worth it.. We spent many hours and visits at other places and kept coming back to my first choice of Rigdon Floor Coverings. At Rigdon, you find superior service and a quality product, all from a family owned and operated company. Elsewhere, just add up all the individual costs that aren't spelled out very clearly, and you will find Rigdon is cost competitive. Bob came out and measured our whole house in about 30 minutes and recommended we visit the showroom. Very professional. Sandy and the other lady in the carpet showroom (Rachel ?) were very helpful, patient and without any sales pressure whatsoever. I checked out large samples and carpet board several different times to make the right color choice. For the special order dining room carpet we had installed, they even ordered samples that were sent directly to my home. Although we have measured the house for whole carpet replacement, we are breaking it into more manageable projects from a budget perspective. Ridgon has been very accommodating to provide different quote breakouts for our needs. We will be doing our basement carpet next.

We were referred to Rigdon Floor Coverings by a home developer who had previously used them and been very satisfied with the company. At their showroom , we explained our needs, selected carpet samples to take home, and made an appointment for someone to come out and measure our areas. Bob Rigdon, owner, came to our home the next day and was punctual, curteous, and very helpful with selection of both carpeting and pads. Installation was arranged for the following week. Ruben and Roberto were the installation specialists and they worked efficiently and tirelessly to complete the total job in two days. They were very conscientious of the newly painted trim and doors that had recently been completed. They vacuumed the new carpet and returned furniture to their original location. Ruben is a master craftsman at carpeting stairs! I would highly recommend this company to someone who wants to support a locally owned family business that has been in our area for over 40 years. This is a company with integrity, high standards for workmanship, and a wonderful selection of carpeting.

Showed up on time. They removed the old carpet and backing. Installed a new high traffic carpet and the detal and quality are great.

The carpet was delivered earlier than the estimated two weeks. The actual deliver to our home was several hours after the estimated time, but only took several minutes to complete the installation and return furniture to the room.

Mr. Rigdon came twice to give me an accurate estimate, since I had changed my mind about some of the work to be done. Sandy, in the office was also more than accommodating. The workers came the first day and repaired the staircase post, spindles and squeaks in the flooring where the carpeting was to be replaced. The carpet men came the second day and replaced the stairway carpet and upstairs landing carpet. I found working with Rigdon Flooring to be an excellent experience. I enjoyed working with a local business and I would most definitely use them again.

Ryan Rigdon came out to measure and gave estimates. He was very professional and punctual. We worked with Rigdon Flooring off and on for almost a year, not sure of exact time, bringing home numerous samples and grout color choices. We never really found the tile we wanted to use with them, primarily because we have a difficult color situation in our kitchen. Our cabinets have a pickled finish that have yellowed with age. The only complaint I have with this company is that their tile selection is on the small side. I know father of the man who came out to measure was concerned with us not being able to choose a tile in the length of time we had been looking with them. The last time I was at their showroom he suggested I go directly to the tile supplier to make sure the dye lot of the tile we chose was going to work so there were no surprises. I guess I am very picky as I don't understand why that wouldn't be suggested to every customer that walks in the door. Isn't color and dye lot important to every customer? Maybe it isn't. Anyway, the father and son were always very kind and patient. And the woman that worked there on Saturdays, Amy, was very kind and patient and helpful, also.

Excellent installer (can't quite remember the installer's name...Amelio?). The new flooring matches the previous pattern really closely. You can't even tell the flooring was replaced, and it looks really good. Would use them again. Friendly and professional folks. Great value for service performed.

.They did a great job. They showed up on time and worked all day and finished when they said they would. They cleaned up when they left.

The team Bob sent to our house were true professionals and artists at carpet laying. There are no visible seams in the carpet and we couldn't be happier with the services performed.

Good. The diagnosed a different problem with the 2x10's as the root cause.

The job was completed on time in a professional manner for the amount quoted. All workmen were knowledgable and completed their work on a timely basis. Rigdon's provided supervision and follow-up on a regular basis. They where always available when there were questions or concerns. Great job. Would use them again.

Bob came out to measure and provide me an estimate. He was very detailed and explained all facets of of the process. I was extremely impressed with the professionalism. He gave me an approx. estimate and then followed up with a detailed estimate via email within a day. About a week later I went into their store in picked out the tile and put a 50% deposit down. They were able to schedule the job to correspond with a trip I was planning about 3 weeks later as I had to be out of the house when the finish coats were applied to the hardwood. They started the job on a Thursday, there was a crew of 4. Day one included furniture move out, carpet tear out and initial prep of the floors (they screwed down all the sub flooring). Day two finished up the sub floor prep and they began installation of the wood flooring in the dining/living room, also the tile was laid in the master bath. Day three included the remainder of the floor installation. Day four through six included sanding of the new hardwood and the old kitchen hardwood, staining of all hardwood to match, and grouting of the tile in the bathroom. I came back home the day after the final finish coat was applied. The floors are beautiful!!! You cannot tell the difference between the old and new hardwood. And, the tile work was excellent as well. I would recommend this company to anyone. All the employees I dealt with were excellent to deal with, they were always on time and were really easy to work with. They also recommended a painter to do some interior painting that I ended up using as well.

Good experience. We were shopping for carpet at a few stores in town, and I decided to check out Rigdon based on positive reviews on Angie's List. Don't let their modest store front or location fool you. They have a small showroom, but we found a number of carpet patterns and styles we didn't see anywhere else at big-name stores. The prices were also much more attractive than other vendors. They allowed us to take-home large samples to compare which was very nice. Rigdon came out just a few days later to take the measurements and provide a quote. They estimated 2 weeks for delivery, but they were ready to install within 1 week. Installation went very smooth and I was very happy with the end result. They did a fantastic job of gluing the seams to the existing carpet and I can't see any seams in the carpet itself. We are very happy with the work they did and the quality of the carpet and pad. The only thing I wasn't impressed with was the day of installation. They called me multiple times to see if I could adjust my schedule to accommodate their other jobs. First they wanted me to move the time up, then they wanted me to move the time back to the original scheduled time. I must have received 4 hectic calls that morning about adjusting the meeting time. This was annoying. I understand they're trying to make the best use of their employees time, but asking me to juggle my schedule multiple times was not professional, so I rated them "fair" on this. This was the only reason I didn't give them an overall grade of "A". I would definitely use them again and I'd recommend them to others. I would just be prepared to be at home all-day and expect the scheduled time to change on the day of install.

They were prompt, informative, and very professional. They did a good job.