Nebraska Furniture Mart

Installation itself was very good and they finished in one day. However, my newly painted walls bear some scuff marks in all rooms. We had told the salesman and the installation crew chief BEFOREHAND that the walls were newly painted and we didn't want them damaged. We now have to have our painter come back to try to correct. The crew chief (not the installer, himself) will not return my calls.

We were very pleased with it. They did everything in a timely fashion.

Over all the sales staff at NFM is a little pushy. Our sales person didn't listen closely to what we wanted, and kept making suggestions that we were not interested in. Once we got her focused, we found a model we liked and made the purchase. Upon returning home, I realized the oven was not self cleaning and called the next day to cancel our first order and upgrade to the next model. The customer service was very easy, and even honored a better price that we had found at another store. The delivery was easy, but as usual they tell you they will arrive between 11 & 1 and show up at 1:30pm. They would not hook up the stove with out paying $50, so we did that ourselves.

The initial delivery was made and we were missing half of the order. The delivery men were totally confused and agreed that we should have gotten everything that day. When the appliances were to be redelivered, they brought us a dented refrigerator and only offered a 10% dicount (it was also missing the ice maker). I opted for a replacement. When the third delivery was made, we were out of town and my father came over to accept the delivery. The driver "ot lost" and was six hours late. What a nightmare. The ice maker broke within a month and the furniture is not holding up well.

The sale representative was knowledgeable about the products and suggested a microwave with sensors that has been very useful.

The salesman for the vinyl, the individual who came out to measure and give an estimate and then the installers themselves were all helpful, professional and timely. The finished product looks great. The only minor downside was a little cleanup of some wood splinters in the stair carpeting from subflooring being brought in and sweeping up.

We bought a fridge which they did not have in stock, so they set a delivery date for two weeks later when they expected it to arrive in stock, and they were not able to deliver on time, so we set up another delivery date for a week later. That delivery was successful, but the fridge did not work (which is not NFM's fault) so after several irate calls they decided to give us the floor model for a discount and have it delivered the in two days. Once we got the floor model it didn't have the ice maker installed, but the fridge worked, so we set up an ice maker installation with NFM and they only had appointments for 3 weeks later. It was way to much drama for a fridge. In summary, they couldn't deliver on time and their customer support was helpful only after we were stern with them.

Overall, I was pleasantly surprised. I expected them to be a "big box" store without a trained staff. Their salespeople were very knowledgeable and helpful. They have a great display and lots of choices. Their prices are great and overall I was very pleased with them. They definitely know their product, and work hard to answer questions and be informative.

Arrival times as agree upon. Polite, but failed to replace a door they took off to get washer/dryer in basement. Basically just left stove in the middle of the floor, since I said I would attach the gas hose (they wanted an additional 60 dollars for this task which they said they had to charge because of insurance). After several phone calls company sent an employee out who properly placed the stove and rehung the door. While I think the prices on the appliances were pretty reasonable I think charging the customer to attach the gas line to the stove from the wall is a bit much. I do want to say that the salesman who sold me the products did call me back to make sure everything was being resolved and I found his manager to be very polite and helpful as well.

After this experience, I would never purchase from NFM again. The first order was placed in May and the final piece was received in November. The employees at NFM were very good, but the delivery service they use leaves a lot to be desired. I find it hard to believe that an outfit as large as NFM allows this type of service to go on. I was told by one of the delivery people before he realized that the furniture was damaged, "Lady, if you find anything wrong with this don't accept it. If you do, it will take forever for them to replace it!" I wisely refused delivery of all the damaged and wrong pieces. As an example, I received the right chest but it was damaged, the wrong dresser and mirror (the delivery guy told me it was the correct one and I had just forgotten what I had ordered), the correct bed but no bed frame or rails. I received a broken chest and it took 4 tries to get a ceiling fan that worked (I paid an electrician 3 visits to get it installed). BEWARE of NFM!

Easy to deal with. Came to my office with samples. Installers worked after hours but the job was done timely.

The work was done professionally and timely. I have since ordered a new Built In Oven-Microwave combo from them.

They were very polite and we were impressed with them.

WE INSTRUCTED THE INSTALLERS TO LEAVE ONE SECTION OF THE MASTER BEDROOM UNFINISHED AS WE WERE IN THE PROCESS OF REMODELING. WE DID NOT ADD ANY SQUARE FOOTAGE, INSTEAD WE REDUCED THE SQUARE FOOTAGE. THE PIECE OF CARPET THAT WAS LEFT TO FINISH THE JOB WAS MISS-CUT BY THE MEASUREMENTS OF 1'X6', WHICH WOULD HAVE LEFT US WITH THREE SEAMS IN THE ROOM. I CONTACTED LISA BEASHORE AT NFM TO GET A NEW SECTION OF CARPET, SHE IN-TURN CONTACTED HER BOSS, SCOTT GRIMM. SCOTT PROCEEDED TO TELL ME THAT THEIR WAS NOTHING THEY COULD DO, AS IT WAS PRE-CUT CARPET, AND SQUARE FOOTAGE HAS NOTHING TO DO WITH IT. HE STATED THAT IT WAS MY FAULT FOR NOT HAVING THE CARPET LAID WHEN THE INSTALLERS WERE THERE. SCOTT WAS AN EXTREMELY RUDE AND CONDESCENDING INDIVIDUAL, WHO BASICALLY CALLED ME A LIAR, SAYING THERE WAS NO WAY THEY COULD HAVE MISS-CUT THE CARPET BASED ON THE ORIGINAL MEASUREMENTS.

THEY WERE EASY TO DEAL WITH, LEFT US PHONE MESSAGES TWICE TO REMIND OF DELIVERY DATE, AND WERE ON TIME AND DATE OF DELIVERY. WE HAVE ORDERED A KITCHEN TABLE AND CHAIRS FROM THEM, AND HOPE IT ALL GOES AS SMOOTHLY AS IT DID THE FIRST TIME.

SALES REP WAS LEE E. LITTLE JR. HE WAS KNOWLEDGEABLE & PATIENT WITH ALL OUR QUESTIONS. I FEEL I HAVE PURCHASED A DESKTOP SYSTEM THAT MEETS MY NEEDS & HAS THE LEVEL OF SUPPORT & PRICE WITH WHICH I AM COMFORTABLE. MY PURCHASE INCLUDED MAIL-IN REBATES TO HP. SO FAR ANY TECHNICAL ASSISTANCE I HAVE NEEDED, I HAVE BEEN ABLE TO GET THROUGH HP LIVE CHAT. THEY ARE VERY GOOD AT PROBLEM SOLVING. I DID PURCHASE THE EXTENDED WARRANTY THROUGH NEBRASKA FURNITURE MART BUT HAVE NOT USED IT. I HAD TROUBLE WITH THE SPEAKER SYSTEM & RETURNED IT WITH NO HASSLE.

WE WERE VERY PLEASED WITH THE TIMELINESS AND COURTESY OF THE DELIVERY PEOPLE. THE SALES PEOPLE FOLLOWED US AROUND A BIT, WHICH I DON'T LIKE, BUT THE EXPERIENCE OVERALL WAS POSITIVE AND SMOOTH.

SALESPERSON WAS HELPFUL AND NOT PUSHY. THE CHAIR IS HIGH QUALITY AND A VERY GOOD PRICE. I WAS ABLE TO LOAD IT UP 30 MINUTES AFTER PAYING FOR IT. THAT WAS GREAT! THE NEXT TIME I NEED FURNITURE, THAT IS THE FIRST PLACE I WILL GO.

DELIVERY PERSONS SHOWED UP AT 8:15 (ON TIME), ON SCHEDULED DATE, WERE PROMPT & COURTEOUS, IN AND OUT IN NO TIME. NO COMPLAINTS. IVE HEARD COMPLAINTS FROM OTHER FOLKS ABOUT NFM, BUT OUR EXPERIENCE WAS VERY POSITIVE.

THIS SERVICE WAS VERY APPRECIATED AND THOUGHTFUL. NB FURNITURE DOESN'T NEED TO OFFER SUCH A SERVICE, BUT CARES FOR GOOD CUSTOMER SERVICE. THE HANDYMAN WAS VERY BUSINESS LIKE AND NICE.

THEY CAME THREE DAYS AFTER ORDERING TO MEASURE. THEY CAME BACK IN TWO WEEKS AND PULLED UP THE OLD CARPET, REMOVED THE VINYL IN THE KITCHEN, LAID A SUBFLOOR, AND INSTALLED THE WOOD FLOOR. IT TOOK TWO DAYS, AND THEY DID A GREAT JOB.

RANDY H WAS VERY POLITE AND PROFESSIONAL AS A SALESMAN. HE WAS NOT AT ALL PUSHY AND HE EVEN LOANED US A TAPE ON HOW TO INSTALL THE FLOORING OURSELVES.

THE SERVICE WAS BAD, THEY WERE HARD TO CONTACT AND SLOW TO RESPOND TO CALLS.

SALES PERSON WAS VERY POLITE AND INFORMATIVE DURING THE SALES PRESENTATION. HOWEVER, WE EXPERIENCED A PROBLEM WITH THE DELIVERY.

ALL WERE DELIVERED ON TIME AND COMPETENTLY. THE DRYER WAS INVOLVED IN A RECALL FOUR MONTHS LATER. MAYTAG WORKED WITH ME IN AN EXCEPTIONAL MANNER, FROM CALLING TO INFORM ME AND QUICKLY REPLACING THE DEFECTIVE PART.