Response from In2gutrs
As I am very sorry that I could not meet this customers expectations, I think an explanation is in order. I did have to cancel one appointment. This home was an Historic district home, and was three stories plus. In order to perform this service safely I needed a second person and rope and harness. I informed them of this safety need and the extra cost of $75 dollars and the need to return at another time. The lower section which is mentioned I had to climb three stories inside to look out a window to see. This revealed a window pan built into the roof that was leaking and needed to be redone. This portion I bid at $400 dollars and told them if they would like, I could perform this work at the same time as finishing the roof inspection that was purchased. Initially, they told me to proceed, but called either the next day or the day after to let me know that they were not going to proceed. So I had no opportunity to finish the started roof inspection. They were refunded their Money! I have a solid track record of respecting people, their homes, and good communication. I can only try harder in the future!