Jameson Remodeling & Home Repair

This contractor refused to quote my job and gave no explanation as to why. I found the contractors communication skills to be extremely unprofessional. I realize they may not be able to take on every job for reasons like timing or an unmatched skill set, but they should at least explain why.

I had the company come out and perform the service with the Big deal. The service was performed, there was however an additional cost of $40. I was billed for this after the work was done. It was broken down for $10 for nails and insulation. The other $30 was for a blade that I didn't get to keep for the service. I think the extra $30 is a little high. When I asked for the blade, the company offered to send me the trashbag with the leftover material which I could go through to get the blade.

It went well, Drew arrived as planned, went right to work. The job was a little bigger than thought, we had a squirrel that had nested and had torn up our overhang. They completed the job in two days and made arrangements for a gutter company to come over and replace the gutter that had been damaged also. They cleaned up their work and were on their way.

We purchased a coupon for $200 worth of plumbing work for $119 in March. We first contacted Drew in early May and he came out to give us an estimate within a few days. Our job was not an emergency, and he was very busy, so it was late July before he was able to do the work. The first day, he arrived promptly at 9 AM and did the laundry room work. He then dismantled the vanity that we wanted removed so that he could figure out how he was going to install the new sink. He was done with this by around 1 PM. The next day, Drew and an assistant arrived on time and installed the new pedestal sink in about 3 hours. This included a trip for parts, and drilling into the concrete basement wall to install anchors for the sink top. The drain line could not be hidden behind the pedestal, which I suspected would be the case, but the overall installation looks better than the old, moldy vanity. The laundry area is also much improved - the formerly nonfunctional sink is now functional, and I can turn the faucets to the washer on and off without getting down on my hands and knees, as I had to do before. My only complaint is that the clean-up was a little too complete - they disposed of the paperwork and boxes that came with the bathroom faucet and sink, so that I didn't have anything that showed the model numbers. I went back to the store and copied the information from the boxes there, in case I have a warranty claim in the future.

Drew was prompt, efficient, and clean in his work. Would hire him again without a doubt.

They did a great job--arrived on time, completed the job efficiently without any mess. I have complete confidence in their workmanship. We have used their services in the past, and they are honest and provide a great value.

He scheduled an appointment for 5-15-13, which was several days after my phone call. Apparently, this appointment was to spend an hour to assess the situation to ensure he could perform the work. I was under the impression that he would be performing the work at that time and at no time, over the phone, did he indicate that it was an "assessment" visit. He then scheduled the work to be two weeks later on 5-30-13. On 5-29-13, I had heard nothing from him, so I called, emailed, and texted him to confirm the appointment. He called back at 4:10pm to say that he would not be keeping the appointment due to a family emergency. He asked to reschedule for next week, which was declined because he had not proactively contacted me to reschedule or inform me that a problem may occur. Based upon other reviews, I made the correct decision. He told me he would call Angie's List and request a refund upon my behalf. No request was made until I contacted them requesting a refund. He did not follow through. In my opinion, this is another case of a provider who thinks that an Angie's List "deal" is a good way to build their business but the reality is....they are unprepared to deal with the response.

The gentleman was very nice and did good work. My only issue was that it took the company a couple of weeks to set up an appointment.

Terrible. Not a professional service. Follow your 1st instinct, do not waste your time on this Jameson service

Contacted and left a voicemail on Wednesday, May 8th. Received a return call on Friday, May 10th in the evening. An appointment was scheduled for a team member to come to my house at 9am on Monday, May 13th. At this time, they were to review all my requested jobs and provide to me a quote. I expressed that work would need to be finished prior to the end of the month. On Monday, May 13th, I received no phone call of any kind. I finally called their main number at 10:10am, allowing for any number of possibilities. At 10:45am, almost two full hours after the scheduled appointment, I receive a call to let me know my appointment was mixed up with another customer with my same first name, and my appointment was somehow deleted since he saw that customer on Friday. I believe I see how this particular mix-up may have occurred. I asked for a specific time when he could stop by; the response was "sometime after noon". I reiterated that due to having to rearrange my entire schedule due to his missed appointment, I would need a specific time. Without apologizing for the inconvenience or even acknowledging that I had been inconvenienced in any way, he settled on 12:30pm. Promptly at 12:30pm, the serviceman arrived and was very friendly about the whole situation and gave some good advice toward the ends we were looking to accomplish. He took time to take pictures of areas and noted them down. He took my e-mail address at the end of the appointment and said he would e-mail a quote. On Wednesday, May 15th in the evening, I called to ascertain the time-frame in which I could reasonably expect a quote be e-mailed back. The instant response was "not until next week". When asked how quickly we could expect work to commence once the quote was sent and accepted, he replied: "Due to the backlog of work ahead of you, probably sometime in mid-June". This entire process was a sad comedy of errors. The "deleted the wrong appointment" excuse makes no sense; was the other customer of the same name not contacted in my place? Multiple times during the appointment and when setting up the initial appointment, I told them I would need this work completed prior to the end of May. To have this disregarded and waste my time when they knew the general scope of work from the first call, and then to not tell me this until I had to call them back for a status update is unprofessional. Perhaps I've erred in some critical fashion in not being clearer with my requests, but it certainly did not seem like this company had any interest in receiving my business. I do not like giving "F" grades, but given that "F" stands for "Lousy", I would gladly rate my overall experience as "Lousy" from beginning to frustrating end with this company. I'll give them a "C" for Punctuality because after all, they did show up at 12:30pm after rescheduling...!

Exceptional performer with quality, safe results. Work product is outstanding due to his personal attention to detail. He fitted the bay window support in successive trial fits to reach the perfect angle for two legs providing solid support. He saved the day when he replaced the original gas log installation which had been done with water pipe vs. gas line. Just as important, he makes the investment in quality equipment and materials. He bought an extra long drill bit to bore through the chimney concrete for gas lines and electrical connection -- absorbing the cost as a business investment vs. a job cost. His trim tooling for perfectly adjusting the louvered shutters made all the difference in a professional job. Most importantly he is an expert problem solver and consults with others on the very best way to make quality, enduring repairs to YOUR home. He does not rush, and maintains his estimate even when he works overtime as unforeseeable problems occur (bad gas line, deeper concrete, etc). Very cooperative and congenial as he performs a very conscientious and professional job. Exceptional in site prep and clean up too. We will absolutely use Drew Jameson again. Best Value for Quality results.

I did not use them but they were fine. They were pretty punctual.

He was really friendly. He came out promptly to give me an estimate. We just decided to have our own guys do the job.

First day he cut out, replaced, and put mud spackling on it. He returned twice to sand and re-spackle. Looks good.

They responded to me within a week and I thought their estimate was pretty thorough.

This is the third time I've used Drew's service. He is my "go to" for miscellaneous home repairs. On the last one, he came out to install a porch light for me. He has also repaired my fence when the hot weather pulled it apart, and my front screen door after a storm. I will always call Drew first for help.

Called the company to have some ceiling repair work done, but never got a call back.

Everything went well, but was drug out over several weeks. I was not in a big hurry as I scheduled this job with installation and finishing of wood floors. Once bid was accepted a new cabinet face needed to be made to match existing cabinetry. The new slide out has to be ordered and installed, then the new cabinet front was installed and stained to match existing stain. I am very please with the result, you cannot tell that this cabinet has not been in the kitchen all along.

Not good. Rude to get all my info and never call back.

I missed my initial appointment with Jameson. It was my fault and I apologized via voicemail. However, after three days and four more voicemails they never got back with me. Apparently this is an ongoing problem with this contractor.

Drew did an excellent job with the laundry list of items we had him do. He came out before hand to look at all the items we wanted him to repair/replace. He spent time going into detail on what type of faucets and sinks he recommended and what he knew were a good value to purchase based on repairs that he usually sees. Drew informed us that he had a number of jobs that were in line before ours, but he kept us informed of his progress on those jobs and kept to his estimated date that he thought he would come out. On the day he was scheduled, Drew was prompt and worked through the list of repairs/installations very quickly. Although we had to wait to get on Drew's schedule, it was well worth it. He did a very nice job and was highly professional. We recommend Drew!

I called and left a message and they didn't respond.

I left brief telephone message describing the problem. Did not get a call back.

Drew did a great job and was very helpful. Concerning the sub floor when the plumber, who shall remain nameless, came out he pulled the carpet, installed a wax ring, and set the toilet back. Plumber indicated that he could not bolt down the toilet tight because the sub floor was rotted and had to be replaced. Drew came out and pulled the toilet and said floor was not rotted but that the plumber had installed the wax ring without the wax gasket. The wax ring had squished down when the toilet was reset and had pushed most of the wax into the sewage hole which would have made the toilet consistently clog and overflow. Also Drew discovered that the toilet was not leaking from the bottom but that the toilet tank was cracked. Thanks to Drew I was able to get my toilet fixed correctly. Second job was installing a new hot water heater. He gave me a quote, come out and installed the new hot water heater in a couple of hours. He was very conscientious about taking his equipment in/out of my house so that water would not run onto my carpet, etc. I am very happy with Drew's work ethic and would use him again.

Work proceeded on schedule and the quality of the work was good.