Response from Arrow Construction
I apologize for the confusion. We came out and did an inspection in January. We spent 3 hours creating 3D renderings and preparing a quote for your basement. We document every communication with a customer. We attempted to call on January 20, January 22, and February 8. We received a phone call and voicemail on March 9th at 6:47pm, after business hours, from a [Member Info Removed]. On March 10th we returned this phone call. I just searched through our email and found an email from a [Member Info Removed] on May 5th, this was 3 days ago. It was in our Spam folder. I apologize for not seeing this email. I feel we made every attempt to contact you after coming to your home via telephone. This is a job we were very interested in doing and made multiple attempts to contact you. In the email we received from [Member Info Removed], it stated, "Well, my husband is terrible at returning phone calls and I believe you played phone tag back and forth." We returned the one phone call we received and never heard back except for an email 2 months later. We became of this email once we received this review. I apologize that you were displeased with the service and offer to refund the $49.99 you spent.