Townsend Glass Co Inc

THEY WERE PUNCTUAL AND PROFESSIONAL DURING THE ESTIMATE MEETING AND THE INSTALLATION. THE INSTALLERS WERE ON-TIME, EFFICIENT, AND DID A GREAT JOB CLEANING UP AFTER THE WORK WAS COMPLETE. THE PRICE WAS COMPETITIVE WITH OTHER COMPANIES. THE ONLY COMPLAINT WE HAVE IS THE AMOUNT OF TIME BETWEEN WHEN WE ORDERED (AND PAID A 50% DEPOSIT FOR) THE WINDOW AND IT WAS INSTALLED WAS 4 WEEKS LATER THAN PROMISE STATED DURING THE ESTIMATION PHASE.

OVERALL THEY DID RETURN MY CALLS PROMPTLY AND WERE ABLE TO COME MAKE THE MEASUREMENTS SOON. UNFORTUNATELY, THEY TOOK ONE MONTH TO GET THE ESTIMATE TO ME. THIS IS AN UPDATE TO MY REPORT I SUBMITTED ABOUT A WEEK AGO.

THE REPAIRMAN WAS ON TIME. HE COMPLETED THE WORK IN THE ANTICIPATED TIME FRAME. HE PREPARED THE AREA WELL. HE WAS VERY NEAT. HE CLEANED UP AFTER THE WORK WAS DONE. HE WAS VERY PLEASANT. HE WAS PROMPT AND EFFICIENT. I ASKED HIM IF HE COULD ORDER A REPLACEMENT OPERATION GEAR, HE FOUND ONE IN THE TRUCK AND REPLACED IT.

THEY WANTED ME TO MAIL A SKETCH AND PROVIDE MEASUREMENTS FOR THE MIRROR. THIS IS A COMPLEX LOCATION FOR THE MIRROR MAKING THIS A DIFFICULT TASK. THEY SAID ONLY AFTER RECEIVING THE INFORMATION WOULD THEY PROVIDE AN ESTIMATE AND IF I WANTED TO GO FORWARD WITH THE JOB, THEY WOULD COME TO MY HOME.

FROM THE FIRST PHONE CALL TO THE INSTALLATION, EVERYONE INVOLVED HAS BEEN EXCELLENT. THEY HAVE FOLLOWED UP EXACTLY AS THEY SAID AND DELIVERED ON TIME. WHILE THERE WAS A MISMEASUREMENT OF A FEW WINDOWS THAT PREVENTED THEM FROM BEING INSTALLED ALONG WITH THE OTHERS, I HAVE EVERY CONFIDENCE THAT THINGS WILL BE TAKEN CARE OF QUICKLY. THIS HAS BEEN A TOP NOTCH SERVICE PROVIDER AND I REGRET THAT IT HAS TAKEN ME 10 YEARS OF LIVING IN INDIANA TO FIND THEM.

THEY DO AN EXCELLENT JOB. ALL OF THE OTHER COMPANIES WANTED TO REPLACE ALL OF THE WINDOWS. TOWNSEND ONLY REPLACED WINDOWS THAT NEEDED TO BE AND SOME HE ONLY SUGGESTED REPLACING THE GLASS. HE SAVED ME THOUSANDS OF DOLLARS. HE WILL DO THEM 2 AT TIME INSTEAD OF ALL AT THE SAME TIME. I WISH ALL COMPANIES WERE LIKE THIS. THEY HAVE BEEN ONE OF BEST COMPANIES I HAVE WORKED WITH, YET.

THEY ARE EXCELLENT PEOPLE TO WORK WITH - JUST DELIGHTFUL!

I AM VERY PLEASED WITH THEM. I HAD THREE BIDS AND THEY WERE THE BEST ON QUALITY AND PRICE.

THEY DID A GOOD JOB. THERE WAS A LITTLE CONFUSION ON PRICE BECAUSE THE FIRST GUY DIDN'T QUOTE TEMPERED GLASS. THEY CLEANED UP VERY WELL. THERE WAS A LITTLE BIT OF PAINT DAMAGE, BUT THAT WAS UNAVOIDABLE.

KEN TOWNSEND WAS POLITE, KNOWLEDGEABLE AND ON TIME. WORKED WITH ME BY DELIVERING THE WINDOW EARLY SO I COULD STAIN IT BEFORE THE INSTALL. THE INSTALL WAS EXCELLENT.

THEY GAVE A VERY REASONABLE PRICE. THE INSTALLATION WAS EXCELLENT.

EXCELLENT COMPANY AND BEST PRICE . THIS COMPANY WAS WILLING TO GO THE EXTRA MILE TO REPLACE THE ROTTED WOOD AS OTHER COMPANIES JUST WANTED TO REPLACE THE WHOLE WINDOW.

GREAT COMPANY AND WAS AMAZED THEY HONORED THE WARRANTY AFTER IT WAS EXPIRED.

I CALLED AROUND - THEY USE QUALITY MATERIALS. IF YOU NEED THERMOPANE WINDOW REPLACED - THESE ARE THE GUYS TO CHOOSE. PEOPLE WERE VERY PROFESSIONAL AND VERY REASONABLE. VERY HAPPY WITH SERVICE - WILL USE THEM AGAIN.

THEY DID AN EXCELLENT JOB OF INSTALLING THE MIRROR AND TAKING OUT THE OLD ONE. THEY DID REALLY GOOD CLEAN UP.

INSTEAD OF CHARGING AGREED UPON DEPOSIT OF 50 ON CREDIT CARD, THEY RAN THE FULL AMOUNT AND THEN NEVER BOTHERED TO DO THE JOB!! FINALLY AFTER 10+ CALLS THEY SCHEDULED TO COME DO THE WORK --- NEVER RECIEVED AN APOLOGY, DISCOUNT, ETC. NO MATTER WHO YOU SPOKE WITH THEY SIMPLY BLAMED SOMEONE ELSE IN THE COMPANY FOR THE DELAYS, OVERCHARGING, ETC. NEVER USE AGAIN!!!

CANT SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY. VERY ORGANIZED AND PROFESSIONAL. TED, THE SUPERVISOR, WONDERFUL TO WORK WITH AND KNOWS HIS STUFF. CLEANED UP WELL. WOULD NOT ACCEPT FINAL PAYMENT BECAUSE NEED TO RETURN FOR ONE WINDOW. GOOD TEAM WORK ALMOST LIKE AN ASSEMBLY LINE. WORK FINISHED IN 4 HOURS, THAT I THOUGHT WOULD TAKE AT LEAST A DAY OR MORE.

I ONLY WENT WITH ANOTHER COMPANY BECAUSE THEY SAID THEY COULD HAVE THE WORK DONE QUICKER. THIS COMPANY''S PRICE WAS BETTER THAN THE ONE I CHOSE.

ALTHOUGH THEY ORDERED THE WRONG KIND OF GLASS THE FIRST TIME AROUND, THEY CORRECTED THE PROBLEM EFFICIENTLY AND PROMPTLY.

CHIPPED THE PATIO DOOR WOOD AND REGLUED SLOPPILY. MADE THEM RE-DO IT.

THEY SAVED MEMBER A LOT OF MONEY. THIS SERVICE PROVIDER GAVE THE MEMBER ADVICE ON WHAT TO DO TO SAVE MONEY

ESTIMATE WAS EXACT. VERY PROMPT. VERY CLEAN AND TIDY.

VERY NICE AND PROFESSIONAL. HE DID A VERY GOOD JOB.

THEY WERE WELL MANNERED,COMPETANT,AND EFFICIENT

ACCOMODATING, PUNCTUAL, FRIENDLY AND HELPFUL. HAS USED NUMEROUS TIMES!