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Total Comfort NWI Inc.

4.6(
65
)

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters

About us

Whether you need a simple cleaning or a new heating and cooling system to provide comfort in your home, Total Comfort NWI is your local professional. I often hear people say it’s not personal, it’s business. Well, business is personal. I started Total Comfort NWI on March 31, 2010, in the worst economy of many of our lifetimes. I knew there would always be a market for better furnace and air conditioning service. Thankfully I was right: we have grown slowly in spite of the recession. Today we are blessed to have the best customers we could ask for. I promise to our customers: No service call fee with any paid repair. We will provide a full diagnosis and provide you with repair options. Our goal is to provide you with choices so YOU can decide what is best for your home and comfort. I have worked for other local companies in the past and it feels great to have the personal satisfaction generated by the way we do things. To know we actually helped people and didn’t just do what was profitable. I believe business can be so much more. I love taking my little girl to your house to trick-or-treat, and being invited to your child’s graduation open house. It is personal because it is MY business. Which would you prefer? I hope God blesses you as he has embraced me! Peter Katschke – Owner

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioner & Furnace Repairs, Heat Pump Repairs, Air Filter Repairs, Humidifiers, Humidifier Repairs, Thermostat Service, Dehumidifiers, Air Cleaners, Air Sanitizers, Whole Home Ionizer, Heat Pump Installations & Repairs and More!!! No Service Call Fee With Any Paid Repair. Call For Details

Services we don't offer

We do not offer parts for sale

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.665 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
20%
3
0%
2
3%
1
6%
Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Write a review
Showing 51-65 of 65 reviews
Joseph M.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
Job went perfectly
Description of Work: Replace furnace
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Response from Total Comfort NWI Inc.
It was great working with you [removed member name], Thank You!
Cheryl K.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We received a complete furnace nspection and were given an evaluation on efficiency, etc. I had more questions about heating concepts, etc. and received unbiased possibilities for the future. The service was very professional and we would definitely call them for future needs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Robert S.
12/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Demetria F.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: very satisfied with results and professionalism. Would use again. Thinking about new furnace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
Thomas W.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: tuned up furnace, and everything went well
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
William B.
12/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They missed the initial appointment. Got a late call informing me of a "glitch". They came the next day & performed the task as agreed in a professional manner.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$29
Response from Total Comfort NWI Inc.
[member name removed], Thank You so much for working with us after we had that error with our scheduling app. I wish you a Happy New Year! Pete
Daniel F K.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked that furnace was in good shape for the coming heating season. | |Everything went very well.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Joe K.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Furnaces tune-up.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Kathleen N.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Furnace check
Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
moussa D.
10/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: they did the AC maintenance and tried to up the sale with additional non senses
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Total Comfort NWI Inc.
[member name removed], Thank You for taking the time to review my business. I noticed we scored an A in every category but only a B overall. I presume this was related to the comment about our offerings. We do not blindly offer anything, what we offer is directly a result of what we are told by the homeowner or see in your equipment. For some the ability to improve the performance or reliability of their home comfort system, or breather cleaner air is nonsense. We do have many customers that consider this level of service excellence, and that is our goal. If we merely skimmed through this service and left for the next call we would be just like every other company. The entire purpose for a inspection and tuneup is to identify potential problems and outline solutions. What makes us different is you have the opportunity to accept or decline any offering, we will however keep offering to everyone because we do not know how important these things are to you. I hope that we can help you when something that is important needs to be done.
Luz R.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandra R.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: It was great - signed a contract for a/c and furnace maintenance
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Indera M.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We had our AC serviced and it required us to have further work done since the system is a little older. The company explained what needed to be done and did the work in a timely manner.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
JOHN M.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Air conditioner tune-up and inspection
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Steve D.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: It was a very basic checkup of my central air unit. The good part is you find out how it is operating and if there are any major problems. Since the unit is very old I knew it may need some things, it was a liitle light on freon so I paid to have this added. Around $160 for what I needed, old units require the old style freon which has become really expensive based on my research so no surprise there.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$200
    • 1
    • 2
    • 3(current)

Contact information

272 W 500 N, Valparaiso, IN 46385

www.Totalcomfortnwi.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 4:00 AM

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters

FAQ

Total Comfort NWI Inc. is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 AM

Total Comfort NWI Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Total Comfort NWI Inc. does not offer free project estimates.
No, Total Comfort NWI Inc. does not offer eco-friendly accreditations.
No, Total Comfort NWI Inc. does not offer a senior discount.
Yes, Total Comfort NWI Inc. offers emergency services.
Yes, Total Comfort NWI Inc. offers warranties.
Total Comfort NWI Inc. offers the following services: Air Conditioner & Furnace Repairs, Heat Pump Repairs, Air Filter Repairs, Humidifiers, Humidifier Repairs, Thermostat Service, Dehumidifiers, Air Cleaners, Air Sanitizers, Whole Home Ionizer, Heat Pump Installations & Repairs and More!!! No Service Call Fee With Any Paid Repair. Call For Details
We do not offer parts for sale

Contact information

272 W 500 N, Valparaiso, IN 46385

www.Totalcomfortnwi.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 4:00 AM