Marble Uniques - MU Holdings Inc

We reviewed samples with one of their salespeople. Marble Uniques sourced the products from Ohio and Kentucky suppliers. They arranged for the slabs we selected to be viewed at 2 locations (an Indy northwest side supplier and their own location). We selected the Marble Uniques slabs at their location. Tom Garvey (Marble Uniques) was very helpful at this point. We also selected a sink from them. Once selected, we scheduled the laser templating. That occurred on schedule. It took about 2.5 hours. Interesting process. Installation was done one week later. Tear out was done in the morning by a remodeling company. Then, the three Marble Uniques installers arrived on time in the early afternoon. Install took about 3 hours. Countertops look great. The remodeling company came back the next day (Saturday) to hook up the plumbing and cook-top. We also got a lazy Susan and a cutting board from the scrap.

Paula came out to our home for measurements and to show us samples of different colors of granite. She offered friendly advice on what she thought would look best in our kitchen. She was very punctual, friendly and got the estimate back to us the same day. However, another company made their offer too hard to refuse. I will say however that Marble Uniques has an outstanding reputation within our neighborhood.

They are a really community oriented company. They did the job on time and as stated. There were no glitches what so ever. It looked great. They even put a sub sink on for us as well. I have gotten so many compliments on it. It is a nice company to deal with and they really care about their customers.

After the estimate, I drove to their warehouse to choose my granite slabs for the countertops and center island. A very knowledgeable woman got me started looking at the granite until my salesman, Cory Kroger, arrived. He helped me choose the two complementary colors for the countertops and center island. I also ordered our sink from Marble Uniques. I left a deposit to hold the stones until after my cabinets were installed. About 3 months later, we were ready for the countertops. The laser measurements took about 2-2 1/2 hours to complete and then installation was scheduled for 8 days later. Two installers arrived promptly with the granite countertops. Unfortunately, the sink hole had not been cut large enough to accommodate the sink, so they took that piece back to the workshop and had it enlarged. They returned within about 4 hours that same day to complete the installation. The granite is beautiful! Everything fits perfectly and looks fabulous. I also like that I was able to get a cutting board (free) and a lazy susan ($40) made out of the extra granite from the sink cut-out. The overall experience was very good. They handled the mis-measurement of the sink very professionally and resolved it that same day so I could begin using my kitchen the next day (after the plumbing was installed).

This was the first time we had used their services. They were efficient and timely and did a good job on the seams. They were easy to work with and were straightforward and were the kind of people you want to work with.

Our doorbell rang and there was a large man standing on our porch with a t-shirt on that had been cut off at the neck and sleeves. The sleeve holes were so large that I could see a white undershirt beneath which was also full of holes. I had to ask the guy who he was (didn't see a marked truck either). He identified himself and apologized for his appearance saying he "lost his work shirt." He wasn't at all familiar with what the job required so I had to explain it to him. After he cut the notches in my countertop I asked him about them - no one had explained to me that there were going to be small gaps between the range and the countertop. One notch he cut was straight at a 90 degree angle. The notch he cut on the other side of the range, he cut at a diagonal. The top edges were not polished smooth and were left rough. My husband's analogy when he saw the job, "It looks like the boy scouts came in with an ice pick to make room for the range!" I called Servepro in tears. Servepro had a man name Cory from Marble Uniques come to look at the job. He told me that the work done was fine and that no one in the industry would say different. We had 2 different companies come out to look at the job that Marble Uniques did, both said cutting notches in the front of the granite countertop should NEVER have even been discussed as an option - that a piece should have been added to the back by the backsplash. I hired one of these companies to recut and polish the notches to make them look more presentable. I wish I had never allowed Marble Uniques in my home. Thankfully, my insurance company paid Marble Uniques for their miserable work. I would have been disgusted to have to pay them out of my own pocket, but according to other reports I've read, they don't work with you to resolve the problem, they put a lien on your home to get your money. My advice, check the list and FIND SOMEONE ELSE!

They came when they were suppose to. They were neat as a pin. I would recommend them to others and would definitely use them again in the future. They had quality products.

I really thought that the sales person that came to our home was extremely helpful and knowledgeable. They had a large selection of granite in all price ranges. We did have a little problem with the installation, but the company took care of the small repair to the cabinet. I would use them again.

Their prices were competitive, their work was great, and their follow up was very good.

Very professionally they knew what they were doing. Cory came out several times because of mix ups in my schedule. A week after signing the contract, someone was out to measure and template. One week later, the counter top was in. They worked very well with the crew that came to demolish the old counter top and reinstall the plumbing. Everything went smoothly and the counter tops look great. There was confusion with one piece: We had thought we could move the set of drawers and then couldn't. The piece of granite was less than an inch off. They recut the piece of granite and brought it a few days later. They left the other piece for us to use in the meantime.

MU advertises that they "will create a distinctive focal point in one s home." They took the most beautiful granite and created a NEGATIVE focal point in our home. We could not find desirable granite in Indianapolis so we found a rare granite in Chicago. We reserved 7 slabs even though our job only took 3 . We requested that MU hold the extra slabs until our project was finished. They refused. Therefore, they could not redo our job because they had sold the extra slabs of RARE granite to someone else. MU asked us to consider monetary compensation and to settle for their substandard work. Their mistakes are so numerous; we could not come up with a dollar figure. Therefore, they offered a small discount and threatened to place a lien on our home. We sent a letter to have further dialog. They responded by filing a lien on our home and by taking us to court. We do not want other homeowners to have to settle for substandard work, have a lien placed on their home, or be taken to court.

Excellent. Great product choices, great sales staff and support staff. The crew was here on time, every time. Clean up was good. 2 issues did arise, but the company addressed them quickly, professionally, and to our extreme satisfaction. I highly recommend this company.

Overall the work was excellent. The countertops are beautiful and we were very pleased with the fit and installation. Chris Jaworski was extremely prompt and helpful. Within minutes of my first call to him, he was over with samples of black granite. He later brought additional samples. He usually answered his cell phone within a couple of rings (710-8214). He was thorough in explaining the process and it all went smoothly and as planned. They did a wonderful job!

THIS WAS THE MOST STRESS FREE, NO HASSLE, ON-TIME HOME IMPROVEMENT JOB WE HAVE EVER ENCOUNTERED. THEY WERE VERY PROFESSIONAL AND FRIENDLY AND THE RESULTS ARE BEAUTIFUL.

WITHOUT DISCUSSION, THE PERSON WHO WE WORKED WITH, TOLD OUR PLUMBER THAT OUR SINKS WOULD NOT WORK FOR OUR MASTER BATHROOM AND TO SEND THEM BACK. WE CHOSE THE SINKS BECAUSE THEY WERE SET IN A MARBLE COUNTERTOP AT A MODEL HOME WE VISITED. MY WIFE DID NOT QUESTION THIS AND ORDERED TWO NEW SINKS AND FAUCETS. INSTEAD OF CUTTING OUT THE MARBLE FROM THE DESIGN ON THE SINK'S INSTRUCTIONS THEY CUT THE HOLE WRONG. THIS IS WHEN I GOT INVOLVED AND FOUND OUT ABOUT THE PREVIOUS CHANGES. AFTER MUCH DEBATE, WE ENDED UP USING THE ORIGINAL SINKS WITH MAKESHIFT MARBLE CUTS BETWEEN THE SINKS AND THE MIRRORS. THERE ARE NOW SPACES AROUND THE BASE OF THE SINKS BECAUSE OF THE IMPROPER CUTS WHERE WATER IS SURE TO FIND A HOME. WE ALSO HAD TO PAY OVER $200 RETURNING THE SECOND SINKS AND FAUCETS. THE KITCHEN COUNTERTOP IS ANOTHER EXAMPLE OF POOR PLANNING AND WORKMANSHIP. INSTEAD OF FOLLOWING THE SCHEMATICS THEY ALSO MISCUT THE OPENING FOR MY COOKTOP. I NOW HAVE TWO NOTCHES THAT ARE GLUED ON.

THEY CAME TO MEASURE TWICE, BUT STILL FABRICATED THE COUNTERTOP TO BREAK OVER THE DISHWASHER RESULTING IN NO SUPPORT FOR 10'' ON ONE SIDE AND 14'' ON THE OTHER SIDE. THEY INSTALLED A SUPPORT PIECE APPROX. 12'' BY 1'' ON THE BACK WALL, BUT IT WAS HELD BY ONE SCREW. THEY HAD TO MOVE OUT THE DISHWASHER (WHICH WAS STILL HOOKED UP) TO INSTALL THE SUPPORT. IN MOVING IT, THEY CREATED A BREAK IN THE COPPER WATER LINE CREATING A LEAK. THE PLUMBER HOOKED THE DRAIN INTO THE GARBAGE DISPOSAL, BUT DID NOT CHECK FOR DAMAGE TO THE WATER LINE. THE RESULTING WATER DAMAGE AND MOLD CAUSED AN ADDITIONAL $3,000 WORTH OF REPAIRS TO THE SINK CABINET, THE CABINET NEXT TO IT AND THE WALL BEHIND THE CABINETS. THESE AREAS HAD BEEN CHECKED PRIOR TO HAVING THE COUNTERTOP INSTALLED AND WERE IN GOOD CONDITION. THEY ALSO SHOWED ME A SINK WHICH WAS SWITCHED TO A SINK OF LOWER QUALITY. I DID NOT NOTICE THE CONTRACT SAID ECLIPSE VS ELKAY I THOUGHT I WAS PURCHASING. WE LATER SETTLED THROUGH SMALL CLAIMS COURT.

SHE WAS EXCELLENT TO WORK WITH. DURING THE INSTALL THERE WAS A SMALL ACCIDENT THAT DAMAGED THE HARDWOOD FLOOR. THEY NOT ONLY REPAIRED IT, BUT THEY REFINISHED THE ENTIRE FLOOR! OUTSTANDING CUSTOMER SERVICE.

OUR EXPERIENCE WITH THIS COMPANY WAS EXCELLENT. ALL OF THE PEOPLE WERE VERY HELPFUL. THE TIME SCHEDULE, FROM ESTIMATE TO INSTALLATION, WAS FOLLOWED EXACTLY. THE INSTALLERS WERE NEAT, PROFESSIONAL, AND CLEANED UP AFTER THE JOB. WE WOULD USE THEM IN THE FUTURE.

I RECEIVED AN ESTIMATE FOR FOUR COUNTERTOPS. WHEN IT CAME TIME FOR INSTALLATION THEY ONLY HAD ENOUGH MATERIALS FOR THREE TOPS. THE ESTIMATE WAS THE SAME REGARDLESS OF THEM FORGETTING TO ORDER THE FOURTH. I WAS TOLD I WAS GOING TO HAVE TO PAY AN EXTRA $800. I ENDED UP PAYING $400. I HAD GOTTEN OTHER ESTIMATES AND CHOSE THEM BECAUSE THEY HAD THE BEST PRICE. THE COMPANY DOES EXCELLENT WORK IN THE GRANITE ASPECT. I JUST THOUGHT IT WAS UNFAIR THAT I HAD TO PAY EXTRA FOR THEIR MISTAKE.

MAGGIE DID OUR WORK. SHE WAS VERY PROFESSIONAL AND EASY TO WORK WITH. RESPECTED OUR WISHES AND MADE EVERY EFFORT TO MEET OUR NEEDS. GREAT PRICES.

WE HAVE A HUGE KITCHEN AND IT WAS DONE WONDERFULLY WELL. THE CRAFTSMANSHIP IS FANTASTIC, WE ARE DELIGHTED. THEY WERE HERE ON TIME AND THEY GOT IT DONE WHEN THEY SAID THEY WOULD. I HAVE NO COMPLAINTS.

HE GOT EVERYTHING DONE EVEN FASTER THAN HE SAID HE WOULD. HE WAS VERY EFFICIENT, HIS PRICES ARE GOOD, AND HE'S VERY TRUSTWORTHY. HE WAS THE BEST SERVICE PERSON I'VE EVER USED, I REALLY LIKED HIM AND I HIGHLY RECOMMEND HIM. HE IS A REALLY IMPRESSIVE PERSON.

WORK WAS PROFESSIONAL, HIGH QUALITY, AND FAST. COMPANY REPRESENTATIVE CAME OUT ON MONDAY TO DO MEASUREMENTS AND THE GRANITE WAS INSTALLED ON THURSDAY.

J J IS FABULOUS. I LEFT A VOICE MAIL MESSAGE ON A WEEKEND. HE RESPONDED ON SUNDAY EVENING, DID THE ESTIMATE THE FOLLOWING TUESDAY AND HAD THE COUNTERTOPS INSTALLED WITHIN A WEEK.

THEY WERE PHENOMENAL. THERE WAS A THREE DAY TURN AROUND--EVERYONE ELSE WANTED $2000 MORE AND HAD A TWO WEEK TURN AROUND. I CANT SAY ENOUGH ABOUT THEM