Marble Uniques - MU Holdings Inc

Great. The first visit we met with Krista and walked through the warehouse with many granite slabs. We picked four we liked. Subsequent appointment we picked product ( not one of the original four) and signed contract. Krista was very good at explaining the process and responding promptly to any emails. The process went exactly as expected. The granite is beautiful and the fabrication corrected any unevenness in the wall. The previous Formica counter had a seam that never laid flat. Only one small seam in the middle of sink plus the piece behind the stove are not noticeable. They also sent two layouts for us to choose the one we liked best. Additionally, they recommended and booked the person (paid separately) to tear out the old counter and reinstall the plumbing. He was prompt and did a good job. Everyone listened to my concerns and resolved any questions regarding the new slide in range. Minimum disruption was a plus. Definitely recommend this company if granite is in your future.

Great! I stalkers were quick and very detailed in their install.

Krista Stamps from Marble Uniques, is who we dealt with during this whole process. She was amazing and wonderful! She was very patient and so helpful with us, because she knew we had a big and expensive project ahead of us and we had never done this before. We went to Marble Uniques to look at some granite because we were going to remodel our kitchen, wet bar and butler bar, which was going to be a big project because we have a large kitchen. She walked us through everything. We looked at so many slabs of granite, we brought in two cabinet door samples of the color cabinets we were going to go with, so that way we could match the granite better. We finally found the color we were looking for, it was a process, but everyone was so patient. Krista would always say to us," It should Wow you when you see it" and it does! We also purchased our kitchen sink from them too.MU came out and did all the measuring. Then we went to MU to look at the template to see how everything was going to look and make any changes that we may have wanted to make before they did the fabricating, and within a few weeks they were installing our granite! The whole entire staff from Krista our sales person to the guys that installed the granite were wonderful. We were only able to do the kitchen and butler bar at that time, but now we are getting ready to finish our wet bar and bathroom vanity and Marble Uniques will be doing that for us too! I would absolutely, highly recommend Marble Uniques to everyone! We had a huge project and they were with us every step of the way and were so helpful, courteous and so easy to work with. Our Kitchen looks absolutely beautiful and amazing!!! Thank you Marble Uniques for a great job well done!! Thank you Pam and Gary

The countertop is beautiful! I was nervous because they had to seam it at the sink, but it is not noticeable and my contractor said he has never seen a granite installation go so well. High praise for Marble Uniques.

It went good, they were very professional. Whatever they promised they did. I was extremely pleased. I have already recommended them to others.

There were some difficulties, but they worked through all of the problems and I was satisfied.

Marble Uniques is FANTASTIC! Our contact, JJ, is wonderful and was so responsive both prior to and after our purchase. The staff at Marble Uniques is wonderful as well. They are friendly, professional and will find an answer to any question that you ask. Our counter-top and shower seat were installed well ahead of the estimated date, and the installers also were friendly, professional and quick. They were also helpful in answering my questions regarding care. The prices were the best that we have found, and it is important to us to purchase from local businesses. We were amazed at the incredible selection (think warehouse after warehouse) and love the granite that JJ helped us to choose. Our bathroom would not be nearly as beautiful without it. We are referring everyone that we know to Marble Uniques.

This company is wonderful and professional. Great to deal with. You choose your slab, layout, and the installation is great. Even though there was an issue with measurement, they pulled the slab... Re-cut it and reinstalled on a Saturday. The workmanship was great, seaming is fantastic and we were very pleased. Highly recommend.

They did a great job, prompt and professional and I would use them again.

After shopping around at several places, looking for a small piece of soap stone for a kitchen island, we found the perfect stone at Marble Uniques. The people at the showroom were very nice, and patiently walked us around their working shop, to see the remnants and full size pieces. As we needed just a small piece, the remnants department was the place to go. We put a hold on the stone and thought about it for a few days with very little pressure. After 3 days, we decided to go for the stone at Marble Uniques. Upon calling, our template was scheduled, which went just as scheduled. A week or so later, our fabricated top arrived. It was installed in a very professional manner. Soap stone is a great material, and Marble Uniques was one of the few companies in the area that had it. Overall, we are very pleased with the result.

They had reasonable prices. They were very accomodating. They do good work.

Nightmare! They are eager to sell but not service. Was told to have my countertops removed 4/18 for installation on 4/19. They didn't come on 4/19, because Tipton was flooding. I asked if they could come Saturday and was told they do not work on Saturdays, so they could not come until Monday. Frustrating but understood, however when they did come on 4/22 to install the workers told me they were on their way on 4/19 and told to come back because they would not be able to bring the truck back (gee I would think they could park it at their home for a day). The workers also said they do work on Saturdays, so was not happy they lied about that as well. They came 4/22 to install and they could not install the backsplash. Was told it would take 2.5 hours, but it took 5 hours on 4/22. The island had a dull mark all the way down the edge. Can't imagine how or why that would ever leave the shop and then get installed looking like that. They also chipped a piece and it looked like they glued it in and it would fall out if you touched it. Different workers came back again 4/26 to install the backsplash and buff the island. Again the backsplash did not fit. The workers this time told me there was one guy that could buff the island and they would make sure he was sent next time. So now yet another set of workers come back on 5/1 and to install the backsplash and buff the island. The one guy that could buff was not sent. The backsplash did not fit again. These workers did fix the chip and seemed to know what they were doing. The last visit was on 5/7, which they called that morning to cancel telling me they would have to recut the island again and they had another big job to do, so they wanted to reschedule. I told them I had taken off of work 5 days and they needed to put me at the top of their list. I waited for them to show up at 2:40. A "supervisor" met 2 installers with the island piece and actually wanted to see what the problem was with the island. He said in a couple of months this will all be a fond memory. Really, using 5 days of vacation that should have taken 2 days would be a fond memory! He never apologized, but rather made excuses saying this has never happened and it comes from the supplier like that....blah, blah, blah. Bottom line, most of the workers do not know what they are doing or it would not take 4 trips to install. Ridiculous. They were not apologetic, but rather acted like our time did not matter. They made 4 trips to our house and cancelled one, so I took off of work 5 days of work. We were continually told by the salesman, JJ, they would make it right. Today they said they would not give us any discount, but a gift card for $150 to a restaurant. We weren't expecting much, but you know $200-300 would have been a nice gesture. Even if they would have given us $150 off, it would have been better than a lousy gift card which I am sure we won't actually receive as he is not a man that keeps his word. No apologies... no nothing... I would say shop around...granite pricing does not differ that much, make sure they have experienced installers they would send to your house. Both of us work in jobs that is client related and this organization is not customer friendly. 5/13 A supervisor called last night and told my husband he would give us $250 off the price for all of the inconvenience. Not sure if he saw the review, or was actually finally returning a message we left several days prior. Was a nice gesture. Not sure who is running the shop of installers, but I think they need to manage/train/supervise them better.

We highly recommend Marble Uniques. Their granite countertops are excellent as well as their installation and service. We replaced our kitchen and four bathroom counters and couldn't be happier with them. They are beautiful and make our kitchen look better than new. We appreciated being able to select our granite in their warehouse, and on a Saturday. They have an extensive inventory to choose from and someone walked through the warehouse with us to answer questions and assist us in our selection. Scheduling appointments for measurements and installation was very efficient and they are prompt - they show up when they say they will, which is unusual these days. We had some minor adjustments that needed to be made after the installation and they took care of them on our schedule and did everything possible to make sure we were happy with the countertops and installation.

I called JJ Jaworski, the owner and was pleased that he was able to come the next day with samples of granite in our price range. He helped me to narrow down the 1 or 2 favorites to go with the new cabinets and flooring. We went to the showroom a few days later, walked through the warehouse and chose a slab. JJ was great to show us how the slab could be portioned to work well, and was able to cut around a spot that we didn't want to use. We then were able to find a remnant piece big enough for our 2 bathrooms that was very pretty. The kitchen, and bathroom sinks we got were beautiful.

They have been very nice to work with and just very professional with us so far, which is definitely a good thing. Their pricing is inclusive of the cost of slab and installation, which is reasonable. They have been very responsive too. If we have any questions, they made several trips just to talk to us. They did very nice in helping design and everything. The girls and a guy whom we spoke to over there are very professional. I will continue to use this provider again in the future.

Words can't express how happy we are are with Marble Uniques! Everything from start to finished was simply fantastic. We originally didn't think due to the size of our kitchen countertops that we could ever afford granite. We received an estimate for other surfaces (laminate, formica) from another company and decided we might as well get a granite estimate too just to see the difference. We were blown away by Marble Uniques estimate! We went to the showroom and their selection is fantastic of different slabs and designs. We ended up picking a higher level of granite than we initially were going to use and the owner and our salesperson were very nice and helped us out a little with the price. The installation process went over without a hitch and the finished product is AMAZING! My wife loves to cook and it has been in for several weeks now and she can't stop smiling every time she uses the kitchen. I would highly recommend using Marble Uniques to anybody considering new countertops. Granite is simply the best you can get and I don't see how another company could beat Marble Uniques.

We were extremely pleased. They arrived at the appointed time and completed the work when they said they would. We later noticed some very small scratches in one of the bathrooms. They returned the next day and did full repairs, at no charge of course.

We might use their services. We still haven’t made our decision. We went out to find our marble and we found this wholesaler. They paid the dealer for the marble because we had paid them. They haven’t completed the job because they haven’t started the job. Their customer service was excellent. They were responsive. They did up the contract. They did a lot of search looking through their marble. The granites were great. We did the entire granite finding. They told us about some of the wholesalers to look at for granites. Their references were helpful. I might use their services for my countertop in the future.

The experience working with them was good. We will use their services in the future, too.

It was through the home improvement store. They sub-contracted. The work was okay. They did a fair job installing the countertops. They did the work in a timely manner. They had to make some adjustments so it took a little extra time. The granite had some scuffs on it. They turned out having to replace part of it because they couldn't get the scuffs out. The workers were pleasant to work with and did a fairly good clean-up. The result was satisfactory.

They did a very good job. I had some problems and I didn't get answers when I needed them.

The sales person was very helpful to us in choosing just the right slabs for our needs. When we were not able to find what we wanted at their warehouse, the sales person set up appointments for us at two other warehouses where we found exactly what we wanted. After careful measurements were taken, we were invited to the fabrication facility to personally choose the layout using clear plastic templates. There was a problem with the initial installation which resulted in a crack in the granite near the seam at the sink. When I contacted Marble Uniques to let them know what had happened, they immediately began a search for a new slab from the same lot that would be a perfect match to rest of our countertops which they fortunately found. We made another trip to the fabrication facility to choose the layout and the reinstallation was absolutely perfect! I would not hesitate to recommend Marble Uniques to a friend.

At the suggestion of another granite contractor, we visited 3 granite suppliers to see various color types of granite and decided what we wanted. At the suggestion of a friend, we contacted Marble Uniques for a second bid. Laura visited my home, measured my existing tops and submitted a bid 10% lower than what we already had. They set and appointment to measure (took 3 hours) and layout the new tops. Their guy had several suggestions which improved the look and which we accepted We went to their granite supplier to select our specific slabs We traveled to Tipton to view and approve the layout the 3 counter tops on our stones (there was a white vein in the granite we wanted to avoid) I hired a contractor to remove old counter tops They set a date for install which took 3 hours, the installer did not like the quality of the backsplash so he took it back to their shop and returned 3 days later and completed the install I hired a contractor to install a new faucet set and garbage disposal (purchased elsewhere) They were very professional, made valuable suggestions to improve the look, appeared for all appointments on time or a few minutes early, and we love the look

After visiting other granite installers and getting rough estimates for our project, we selected Marble Uniques for several reasons. Their overall price was very competitive, but the big difference was that they could do our project without seams in the countertops. Another advantage was their method of hand finishing vs machine finishing, and therefore making the final product edges much smoother and without waves. Once we selected our granite slab, the template and measuring was scheduled within a few days, and the final product was delivered and installed about one week later. It would have been within the week if not for a holiday weekend. The template guy was right on time, asked us several questions, answered our questions and listened to our concerns, and then set about taking his measurements. He seemed very experienced and knowledgeable. The installers also arrived right on time and began checking the cabinets for level, and determining where to start. The installation took about 2 1/2 hours overall, from start to cleanup, which is about what we had been told to expect. The guys were very personable and knowledgeable, especially Shawn, who led the project. Cutting out the hole for the sink was noisy and dusty, but they contained it as much as possible and cleaned up afterwards. This had to be done onsite, because we were installing a cast-iron, surface mount sink. The countertops and backsplashes are just magnificent. They really make our new kitchen dazzle! Every step of the process was made easy by the wonderful folks at Marble Uniques.

It went like clockwork. JJ Jaworski advised me on the color/type of granite that would compliment the travertine tile on walls and floors. The company called to schedule measurement and were on time. Installation was perfect and the granite and sink looks awesome.