Get matched with top appliance repair pros in Otterbein, IN

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"My experience with this company has been HORRIBLE! I have a older electric clothes dryer that was displaying multiple issues, but still functional. My previous and awesome repair company was not able to service the dryer due to a move, so I called Trustworthy Appliance Service after checking Angie's List. I was first interested in a diagnosis to determine if the repair was worth it (versus replacement) and listed the numerous symptoms for the technician, including a hot-smelling motor when running. He immediately, WITHOUT LOOKING AT OR TURNING ON OR TOUCHING the dryer, made a diagnosis as a blower fan, gave me a quote for what he assured would resolve all issues, and completed the repair. Within a few days, the dryer quit working completely - it would not turn. I called the company, and the owner consented to a refund once the technician came and checked to make sure it wasn't just a "loose wire" as I would not have consented to spending more that already paid on a repair, had it been diagnosed correctly in the first place. Meanwhile I am without a dryer and must use the laundromat. Upon the second visit, the technician said it was a broken belt (totally consistent with the original hot motor symptom!!) and so I called to confirm refund needed after declining a free belt. I received no call back from the company after three days and had to call back (Geraldine originally said she would need to contact the owner the following day to pass along paper work to get final authorization from the owner for the refund and she would call back to process). The owner then tried to argue that the technician could have fixed for free the undiagnosed belt issue and acted as if he did not have the details of the case even though he had authorized the refund contingent upon a re-check by the technician (Jimmy) several days prior via Geraldine (office staff). Finally after frustration and argument, the refund was authorized and I will NEVER call this company again!"

"Gibbs replace our furnace and AC a year ago. Job went great. I needed our hot water heater replaced and thought of Gibbs first. I called. Jeremy and one of his team came out and replaced the hot water heater. What I was really impressed with is they used towels and wiped down the pipes, the hot water heater, and wiped the floor. Looks better than it did before. Very professional and reasonable. I recommend and will use again."

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"THEY got their money ($300) and my icemaker STILL doesn't work. Started in April 2022 and its now July and my icemaker still isn't working AND they will not answer phone (ever) and will not respond to any voice mail messages I leave. Don't use unless you are want to throw your money away!!?"

"I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one."