Window Makeover - Indianapolis

Window Makeover's carpenter did a fantastic job. The window remained in the wall the entire time, and no interior access was required. The new materials were installed, thoroughly caulked, and primed. The work was not cheap at $400, but given the quality of the job and the fact that a replacement window costing $1000-1200 was the only other option, we considered this a very good value. We have already requested an estimate (November 2010) for a triple-window on the back of our home with similar issues.

Great from start to finish. They came and gave a very detailed estimate with options. When working they kept a clean work environment and worked quickly. Results were excellent and definitely cheaper than replacement windows. I called a few weeks after they completed work about a window which was not operating properly after it was painted (a different company). They came on a weekend day and replaced hardware to fix the window without any additional charge. This company is highly recommended.

have used previously so knew what to expect. Had a bit of trouble on the scheduling the work due to conflicts, but otherwise work was completed as quoted. Quality was good and consistent with the work they had previously done

Prompt w/estimate. Several workers came and finished job in one day. Workers friendly and professional

Good. We had completely replaced 5 large windows in our house previously. This was a smaller window that wasn't as completely far "gone" as the previous ones. We decided to try a restoration as opposed to a complete replacement. I estimated that it cost about 1/3 as much as a complete replacement. We decided to go with the composite material as opposed to all wood due to the longer warranty (5 yrs as opposed to 1 yr). The employee from WM that did the work was on time, very cordial, and worked very efficiently. The cost was exactly equal to the estimate as was the time it took to do the work. He cleaned everything up both inside and outside. The window looks like new. My only concern is that only time will tell if this was the right decision to restore rather than replace but given the cost differential, we could do a restoration several times over for what a new window cost.

We are not pleased about paying a substantial sum of money for work that was not completed as agreed to in writing. This proves that a good concept on its own does not ensure success-- you had better deliver. That was not the case here.

They had excellent pricing and I would use them again.

We have about 21 wood windows on our 23-year-old house. Some windows have rotting sills and some have condensation issues. We were looking at replacement vs. repair. Window Makeover provided us an estimate on repairing the windows. The inspector was punctual, courteous, and very professional. Of the 20+ windows on our house, after inspection, he estimated that only 9 windows needed repair - some needed only glass and some frames plus glass. The price and warranty they offered were excellent. The price differential was substantial - $3300 for repairing 9 windows vs. $13000 for replacing all 21. After receiving the estimates, we wavered between the two options for a long time, taking into consideration various other issues (Tax Credit available with new windows, age of the house, how long we might stay in the house, wood vs. vinyl, current fuel bills vs. future fuel savings with new windows, factors likely to influence resale, etc), we decided to go with replacement. It was a very hard decision and I am still not sure if we made the right decision. But it is done. Nonetheless, I would like to take this opportunity to mention that we were really impressed with WM, their professionalism, and their competitive prices. I strongly recommend everyone considering replacement windows to first give WM a chance to give you another option to consider.

Everything went according to plan. An identical job was done by them for us last year. Reference the earlier report (with pictures) for details.

Very pleased having this work completed. I had been looking at these problem windows for too many yeasr. I kept thinking I would plug up the window and take them one-by-one to the hardware and have them replaced. I'm guessing the window and seal replacement took about 3 1/2 hours. Glad I got it done and can see clearly now.

I got about 3 other quotes, and these guys were the best and quickest.

A rocky start as they did not show and did not call for estimate appointment. I was later advised that the employee who scheduled the appointment left the company and they were not aware of the appointment. Was told that a manager would call the next day. It was several days later. From that point on, things went well. Overall I am pleased.

We emailed the company with interest in their services around 3/21/10. Three weeks later and they never responded. We were very interested in using their services, but the lack of any response what so ever was very disappointing. If this is how they treat potential costumers, I don't think we want to be a costumer.

They did a good job. They were really good and they kept their promises. They did everything they were supposed to do. The price was reasonable.

Company is very responsive. However, the quote I received was incredibly expensive for the work I wanted done. This is a "paint by the numbers" outfit - one size fits all type quote for repair. They have a price list from which they don't deviate. Unless you really need a full reworking of a window due to rot, don't bother with these guys because they will charge you for a full window makeover regardless of your actual needs. The sales guy also told me what it would cost to fully replace the window or the sash if done by the manufacturer, and when I called the manufacturer's rep to verify, the amounts represented to me by Windows Makeover was twice the actual cost. I could actually get a brand new sash from the manufacturer for less cost than Windows Makeover was going to charge me to fix the one I have!!

The workers were very professional and courteous. They had brought in some materials that were not working right. So they took them back and replaced them with the woodwork that is around the window panes; sort of made sure it fit. They had brought in a painter to do the painting required on the exterior to match the rest of the house. For the most part, they did a fine job. We had some issues after they finished completely. About 2 weeks later, I had to call them back because I could not get 2 windows to shut completely. They came back right away; within a day. They replaced some hinges and some other levers that cause it to lock better. It was half the price for replacing the windows. So it is hard to say but it still sounds like a lot of money. However, when we compared it with the cost of replacing them it was a lot better. They actually did a lot more work than I though they would for the money.

I got the estimate back on August 12th. It took until the 28th of September to get my window in. The crew that came to install the window noticed that the window next to it also had a wood rot issue, which was missed by the first salesman. When they actually installed the window, the gauged several areas of my home. They window was also supposed to be painted(which I supplied). By the middle of October, I still had not heard anything about completing the job. On my second time trying to contact them, I finally was able to talk to a real person. I was told they were just backed up. The crew that finally came out (on October 22th) did not paint the entire window. After that crew was out, I haven't heard anything back from them to complete the painting. The work is still incomplete and I'm left with a partially raw wood window.

We paid $600 per window which was pretty expensive but we were happy with them. We got a second estimate from another company, and it was about the same or more. It was specialty work, and so we wanted to go with somebody that does a lot of windows as opposed to more general carpentry work. We didn?t want to end up with leaky windows. We thought that it?d be a better bet to go with them. The person who came out did a lot of work, and got the job done quickly. We would use him in the future.

Everything went well. They were here when they said that they would be, and the quality of work was very good.

They were very prompt and thorough. They cleaned up everything really nicely. The only problem is that we have had a difficult time getting them back to do the painting. It has been a month.

Dean came out and surveyed the project. I accepted his quote and Craig arrived a couple of weeks later to do the job. Everything happend on-time without unexpected costs or complications. The work was done in just a few hours. Since I had a bucket of exterior paint already, they even painted the window. It looks great. The true test will be this spring, when I can confirm that the original water leak is gone.

Craig was very professional, prompt and courteous. And even though the damage was far more extensive than he had anticipated, he stuck to the quote. Not only that, but he repaired the third window for free.

They were fine. They were punctual, responsive and very professional.

They responded very quickly so they didn't slow down my siding work I was having done at the same time with another company. They are very polite and prompt.

All the windows in the house were reviewed and 5 were identified as having rot problems and needing repairing. Initially I had them repair the largest and then after looking at the other 3 and trying to repair myself discovered that they also needed a professional to work on them, i.e. the quotation process was accurate. The work was carried out on 3 separate occasions. Each time they were prompt, efficient and completed the work on time and with a good quality. Also helped provide some temporary repair to another slightly damaged window which would see it through the winter. Overall, it was a very good experience and definitely more cost effective than replacing the wooden windows.