We are Michiana's largest and most established garage door company for a reason. We provide the best garage door and opener products with the best service. Every day we have dedicated professionals all over Michiana: South Bend, Mishawaka, Granger, Elkhart, Michigan City, St. Joe, Niles, and Goshen.
For 24 hour emergency garage door service or a free estimate on a replacement, call us today at 800-OVERHEAD (683-7432).
Description of Work: Garage door would not open electrically or manually. They came same day even when I called later in the afternoon. Wonderful service, the guy was very nice and explained everything, found the problem and also did some extra adjustments. I would highly recommend their service again. Thank you.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Lance B.
07/2016
5.0
garage doors
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Renita F.
03/2016
4.0
garage doors
+ -1 more
I think they were a little pricey.
Description of Work: They fixed my garage door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Overhead Door Company
Thanks for the feedback, Member! I have discussed your situation with our Service Manager, Justin. He indicated that he has spoken with you several times to resolve your concerns. As I understand what he explained to me, we replaced 1 spring on a 2 spring door back on 9/26/11 when were called for service by your mother. On 12/11/15 we were called out by you to replace the other spring. There might have been some confusion as to whether we replaced the same spring on both visits. Justin told me that he clarified that they were indeed different springs that we replaced on each visit. Since we usually offer to replace both springs on a 2 spring door at the same time, and in this case we were asked to replace only 1 each time, we wanted to clear up any misunderstandings in your review if you felt that we were up-charging on the spring replacements. Therefore, Justin told me that you have been offered that we replace the 2011 spring for free, but that you have declined the offer at this time. We have updated the notes in our system to document our standing offer should you change your mind. We hope that you are satisfied with our service and our offer. If you have any additional questions regarding this matter, you can contact me directly at 574-259-2822 ext. 214. -Martin Madden, CEO/Partner "The best compliment that we receive are referrals to friends and family!"
Nora B.
03/2016
5.0
garage doors
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Overhead Door Company
Thanks for your feedback, Member! Many thanks for your business, it was a pleasure to have served you! - Martin Madden-CEO/Partner "The best compliment to receive is a referral to family and friends."
kimber S.
02/2016
5.0
garage doors
+ -1 more
.
Description of Work: Replacement of the garage door opener and two springs. He was very professional and the work was done in a timely manner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
Response from Overhead Door Company
Thanks for your review, member! I am extremely pleased to hear you had a positive experience working with our company. We pride ourselves in delivering unmatched customer service and leaving your home with a quality door you can trust was repaired correctly. We sincerely look forward to earning your continued business and trust in the coming years! - Martin Madden-CEO/Partner "The best compliment to receive is a referral to family and friends."
Phyllis S.
02/2016
5.0
garage doors
+ -1 more
unknown
Description of Work: used six years ago
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Overhead Door Company
Thank you so much for your review, Member! A lot of our business is driven on providing great customer service so customers much like yourself feel comfortable calling us in the future! Please continue to keep us in mind for any of your future garage door needs, along with any needs your friends and family may have! It was a pleasure to serve you! Martin Madden-CEO/Partner -The best compliment to receive is a referral to family and friends
Michele J.
03/2012
4.0
garage doors
+ -1 more
Prompt response time; professional and courtesy employees; quality work. The only reason I cannot rate the company an A overall is that their pricing is high. When obtaining quote from a replacement door, they were the highest of all companies I contacted. Although I many times pay more for quality service, only when its within a reasonable margin.
Description of Work: Repair work to spring
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Overhead Door Company
I just spoke with the customer to gain a better understanding of her experience with us with respect to our pricing. As mentioned above, the customer was satisfied with our service, however she noted that we provided the highest quote on a replacement garage door among companies she called. Regarding our pricing policy, I can address that very directly. We benchmark ourselves against several times a year against all of our competition and other service providers (plumbing, heating, cooling). Our rates are well within the market range, although generally at the higher end as the customer noted. Although this is not always the case. Currently we have doors and openers that are less expensive after installation than products purchased and installed from Lowe's and Home Depot. We believe that we provide a higher level of service, longer and better warranties, and higher quality parts than our competition, so therefore we generally do charge a bit more. We are upfront with our pricing so that customers can make an informed decision and so that they don't have any surprises when they schedule with us. Unfortunately, there are several competitors in our community who will quote a low price over the phone, and then "discover" many costly repairs that the customer has to make when on site. Furthermore, there are other competitors in the community who go out of business every few years and then re-open up shop with low prices and no warranties on their work. We refuse to engage in these business tactics even if it means that we lose some customers for being perceived as more expensive. We stand by our many, many years in the community and service awards that we've gotten from places like the BBB and Angie's List. Martin Madden - CEO/Partner
David Wayne T.
10/2011
5.0
garage doors
+ -1 more
Very good service and product. I got an estimate from this company and one other. Overhead was the cheaper estimate, perhaps mainly because they did not push me to upgrade the existing garage door when replacing it. The only downside to the company is that they were oddly slow in replying to my calls for estimates. Maybe they're just that busy? I called once to leave a message with a live secretary to have someone give an estimate. Two or three days later I had no return call and called them again. Then some two more days later they finally called me. After the estimate, they followed up about a week or two after to see if I was still interested. Did very good on the actual work, however.
Description of Work: They assessed my beat up garage door and recommended replacing the door entirely. They did so.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$750
Response from Overhead Door Company
We sincerely apologize to the member for any delay in our response. We very much appreciate his business and thank him for his candid feedback. When we reviewed the customer's record, we noted that once our estimate had been provided we maintained consistent contact with the customer. What we cannot account for, however, are the communications prior to the estimate. We believe that there was a breakdown between our receptionists and our salesmen in relaying the customer's inquiry. Again we apologize, and we will re-evaluate how we take messages and pass them along to our salesmen and ensure that they follow-up the same day. We personally visited with the customer 1 business day after receiving this feedback to apologize and get a better understanding of his experience so that we can correct any internal problems. We're glad that the customer is satisfied with his new door and that he received a fair price. And we will work hard to remedy the responsiveness issues that he outlined.
Jonathan C.
09/2011
5.0
garage doors
+ -1 more
Overall, I’ve always been happy with their work.
Description of Work: They’ve performed both installation and repair work for me in the past.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jerrod H.
09/2011
5.0
garage doors
+ -1 more
Their work has always turned out wonderfully. They’re consistently prompt and reasonably priced for the type of work they do.
Description of Work: We’ve used their service many times, and they’ve performed both repair and installation work in the past.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lauren H.
09/2011
5.0
garage doors
+ -1 more
I think they’re great! They are convenient, and have the ability to fix a door without a customer being home. This means that I don’t have to take time off of work when I need their service, which is great.
Description of Work: I’ve used their service twice over the past ten years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carole R.
09/2011
5.0
garage doors
+ -1 more
They were prompt, thorough, and did a very good job for us.
Description of Work: We’ve used their service a few times now. Most recently, they installed a new mechanism in our garage door.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynford G.
09/2011
5.0
garage doors
+ -1 more
Their work turned out very well. They were prompt, courteous, and completed the work in a timely fashion.
Description of Work: I hired them to perform repair work on my garage door.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Paul W.
09/2011
5.0
garage doors
+ -1 more
The work went smoothly and quickly. They made a recommendation about replacing the door, but with no pressure whatsoever to purchase it from them. Friendly and professional. They took extra steps to ensure better function of opener.
Description of Work: Replace garage door opener and rail Reattach support Lubricate rollers
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Becky M.
09/2011
5.0
garage doors
+ -1 more
They were very professional, prompt, and provided us with the most details about the proposed service. They followed up with a telephone call and even came back and delivered color samples upon my request
Description of Work: Overhead Door came to our house to provide an estimate.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda S.
09/2011
5.0
garage doors
+ -1 more
They were very prompt and they came when they said they would. We thought we got a fair estimate from them and we were happy with the work and certainly happy with the door and the opener. We had a problem with one of the cables and they came immediately the next business day and corrected it. We had no problems after it was installed and it was a free service call for us. They tightened the cable which had come loose. We were very satisfied and we would certainly recommend them. I think their price was fair. We usually use another company but this time we had friends recommend Overhead Doors to us.
Description of Work: I used the service of Overhead Door Company to install a brand new door and a new garage door opener in August.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Matt G.
08/2011
5.0
garage doors
+ -1 more
They fixed the garage door and brought us another remote control for it. They fixed the garage door, which was non operational before. They were quick and efficient and didn't try to push anything. It was a good experience overall.
Description of Work: I used the services of Overhead Door Company for replacing garage doors. I last used them in July 2011.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Mark D.
08/2011
5.0
garage doors
+ -1 more
They did an awesome job. They were very fast and professional.
Description of Work: They replaced the springs on the door. One of our springs had broken.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$127.5
John B.
07/2011
5.0
garage doors
+ -1 more
Requested possible repair/replacement of malfunctioning garage door opener. Came out to inspect and provided estimate to replace within a week. Evaluated the estimate and scheduled replacement the next week. Very satisfied with the entire process.
Description of Work: Replaced garage door opener Legacy 800 chain 1/2 hp with 2 remotes.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$355
Dennis H.
04/2011
5.0
garage doors
+ -1 more
Very well. Checked out the old opener, explained the problem, I wanted a new one, didn't charge for the service call. Installed a new one one time at the quoted price. Very pleased.
Description of Work: Checked out a malfunctioning garage door opener and installed a new one
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Joe K.
12/2010
5.0
garage doors
+ -1 more
They do a really good job. They were quick and efficient. They were fair on their price.
Description of Work: They repaired a spring on my overhead door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
James E.
11/2009
5.0
garage doors
+ -1 more
We ordered the door a couple of weeks before that. They replaced the door and put in new tracks. They did not replace the garage door opener. They had to move it so that it was more effective.
Description of Work: Overhead Door Co installed a garage door in October.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Donald B.
08/2006
5.0
garage doors
+ -1 more
THEY HAD TO MAKE TWO TRIPS FOR THE TWO DOORS BUT THEY STILL GOT THE JOB DONE VERY QUICKLY AND EFFICIENTLY. THEY WERE AWESOME TO WORK WITH. THEY NEVER COMPLAINED ABOUT THE WORK ONCE.
Description of Work: THEY INSTALLED A NEW GARAGE DOOR.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors,
Electrical,
Hauling,
Fencing Driveway Gates
FAQ
Overhead Door Company is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
Overhead Door Company accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Overhead Door Company offers free project estimates.
Yes, Overhead Door Company offers eco-friendly accreditations.
No, Overhead Door Company does not offer a senior discount.
Yes, Overhead Door Company offers emergency services.
Yes, Overhead Door Company offers warranties.
Overhead Door Company offers the following services: Repair & Installation of Garage Doors & Openers.