Trustworthy Appliance Service & Sales

Description of Work: Repaired refrig. Minor problem. Too much to repair

Description of Work: Fixed dryer

Description of Work: Repaired our refrigerator and gas stove.

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Description of Work: Fixed our washing machine- it works great!

Description of Work: I returned home from a vacation to find my refrigerator had stopped working. I called Trustworthy and they were able to come the following day, unlike Sears, whom I called first and was told they could come the next week. The repairman fixed the fridge in less than an hour and it is still running. I have recommended them to a friend who has also gotten satisfactory results from them.

Description of Work: Repaired a leaking dishwasher. Service appt window was 1-5; technician called at 1:30 to say he was on his way. Diagnosed problem, had to leave to go get a part (replacement for a broken water hose).

Description of Work: Very frustrating experience. Sold a washing machine that didn't work properly. After every effert to repair machine l decided to return it. I was given a lot of hassle for the return and everyone (phone and in person) was very rude about how things. They didn't even want to give me a full refund.

Description of Work: ALL THEY DID WAS UNPLUG MY REFRIGARATOR TO THAW OUT. CLEAN UP EXCESS WATER AND CHARGE ME 150$. I COULD HAVE DONE THAT MY SELF FOR FREE!!!!!!!!!!!!!!

Description of Work: It took three trips total to get our Maytag refrigerator running again correctly. The first trip was an evaluation and a part needed to be ordered. When the part arrived, we were able to have them come the next day and install it. Unfortunately, as the weekend arrived, the temp began climbing in both the refrigerator and freezer portions - worse than previously. On Monday I called and the service manager worked us in and came out. He found that two wires had been disconnected and not reconnected. He wasn't sure why. All we cared about was that we weren't needing another part replaced and within a day, everything was up and running as it should be. Two different persons had handled it all and both were professional, respectful and friendly. I would gladly call them again although, of course, I hope I never have to. I only rated punctuality low because I didn't feel free to be away from the home because I didn't know at what point in the afternoon I could expect them; a bit of narrowing down on the time would have been more helpful as I have to stay off work to be at the house the entire 4 hour period. But they WERE quick to get the part, to get the part to us and put in and then quick to get in and fix what had gone wrong after that. So in that regard, they were superb.

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Description of Work: What they did: Washing machine's fill and spin cycles were out of synch so we called Trustworthy based on personal recommendations and Angie's list ratings. I called on a Thursday and they scheduled a Saturday morning visit to troubleshoot/repair. A part had to be ordered and repairs were successfully completed by late afternoon on the following Thursday, a week after the initial call. How it went: The part was estimated to be in by Monday or Tuesday and repair likely performed on Tuesday (no guarantee). Hearing nothing more from them, I called Tuesday afternoon for an update. The part was in. We presumably scheduled service for the next day (Wed) between 12:30-3:00, a very specific day and time based on my work availability. Around 4 PM Wednesday I called to find out why no one had arrived, and was told that they had scheduled it for Thursday. So, we kept the same time period as before (12:30 - 3:00) on Thursday (the time and day they already had on the books) and my wife arranged to be there during that period. When no one had arrived by around 4 PM, she called and was told that the service person had until 5 to arrive. The phone person contacted the repair person and he did arrive and replaced the part later that afternoon. Both days one of us was tied to the house all afternoon waiting for service which either didn't show or was quite a bit late. My impressions: The service person was very polite, efficient and accurate in repairing our washer. However, beyond the initial Saturday visit I felt there was a pattern of unresponsiveness, tardiness and lack of accountability. When the part came in, I would have liked for them to contact me for an appointment, especially since it wasn't clear when the part would come in and the odds seemed favorable that the service might occur on Tuesday and I have to schedule time to be there. For me, taking the initiative in this type communication is a feature that would separate an excellent service company from an average one. Miscommunication about appointments can occur, but multiple times in 1 week starts speaking toward competence. Furthermore, comments like "he has until 5 to get there" on the second missed appointment specifically for 12:30-3:00 are frustrating as they suggest that keeping appointments is not really a priority for them. Since good repair services can be difficult to find, I will probably give them another chance should the occasion arise. I have had good feedback on them from others. Maybe this was just a bad week for them. I've had those. However, another performance like this one would make it highly unlikely that I would use them after that except as a last resort.

Description of Work: Fix dishwasher

Description of Work: Our dehumidifier stopped working. There was a $40 charge to just have them look, but that would be deducted from any further cost to repair. However, they could not repair because the cost would be almost as much as a new one. They tried diligently to find parts for it to repair it, but with an apology, they told me it wasn't worth the cost. Very polite and helpful. They took care of discarding the freon(sp) and the machine for me.

Description of Work: Trustworthy answered my call immediately, and got me a plumbing subcontractor to show on a weekend and replace a split pipe. The subcontractor Ben Hodgin was excellent. Although, I would prefer to not go through an agency to get a plumber. I would prefer to call a plumber direct and save some money.

Description of Work: Promptly fixed my washing machine and taught me how to perform some of the services myself, in the future. Very knowledgeable.

Description of Work: A very kind and polite gentleman came right on time and advised that while he could take care of the immediate need, I should not do that since a very expensive item part was also going out. | |He displayed a lot of empathy. I would definitely use them again.

Description of Work: Fixed my drain pump on my washer

Description of Work: I used Trustworthy Appliance Service to service the washing machine. They have serviced the dryer and the dishwasher in the past.

Description of Work: Oven in a 10 year old GE Gas Stove turns off automatically when in you use.

Description of Work: Serviceman replaced shorted-out heating element in clothes dryer. He also cleaned lint out of bottom compartment of dryer and showed us how to do that in the future.

Description of Work: Washer would not spin or extract water. Technician had to disassemble washer to locate problem clear down to removing drive motor.

Description of Work: Discovered the ice maker had died. Gave me an estimate on repair. Ordered a new ice maker and installed it.

Description of Work: Refrigerator and dishwasher repairs were done promptly.