Mccool's Flooring Outlet

THEY WERE REALLY NICE AND PROFESSIONAL. THEY WERE HERE WHEN THEY SAID THEY WOULD BE. THE TECHNICIAN THAT DID THE WORK HAS BEEN ON THE JOB FOR 18 YEARS.

TERRY WAS VERY EASYGOING AND HELPFUL. THERE WAS NO HARD SELL, JUST A GENUINE INTEREST IN MEETING WHAT THE CARPET NEEDS IN OUR HOUSE WERE. MR. MCCOOL SHOWED UP RIGHT ON TIME TO MEASURE AND WE SPREAD THE WORK OUT OVER THREE DAYS TO ALLOW FOR MOVING FURNITURE AROUND. INSTALLERS WERE ON TIME AND WORKED HARD. CLEAN UP COULD HAVE BEEN A TINY BIT BETTER, BUT OVERALL I WAS VERY, VERY PLEASED.

FROM THE SALESPEOPLE AND EXPERIENCE IN THE SHOWROOM TO THE INSTALLERS AND END RESULT, THIS COMPANY WAS A JOY TO WORK WITH. THEY WERE EXTREMELY PATIENT IN ANSWERING MY QUESTIONS AND ALLOWED ME TO CHECK OUT VARIOUS SAMPLES TO SEE HOW THE COLORS AND PATTERNS COORDINATED WITH EACH OTHER AND WITH EXISTING FURNITURE AND ITEMS IN MY HOME. THEY WERE PATIENT, POLITE AND PROFESSIONAL EVERY TIME I CHANGED MY MIND OR WANTED TO TRY SOMETHING DIFFERENT. THEY WERE HELPFUL IN PROVIDING COMPARISONS WITH DIFFERENT PRODUCTS, INCLUDING MANUFACTURERS NOT CARRIED WITHIN THEIR STORES. THEIR SELECTION IS NOT AS GREAT AS A LARGE HOME DEPARTMENT STORE, BUT THE QUALITY OF THE PRODUCTS THEY DO CARRY AND THEIR INSTALLATION AND OVERALL SERVICE WAS UNBEATABLE. PRICES WERE COMPARABLE TO OTHER COMPANIES.

THE SALESPEOPLE IN THE SHOWROOM WERE VERY KNOWLEDGEABLE ABOUT THE PRODUCTS OFFERED AND ASKED ME QUESTIONS TO UNDERSTAND EXACTLY WHAT I WAS LOOKING FOR AND THEN STEERED ME TO PRODUCTS MEETING MY CRITERIA. THEY WERE EXTREMELY PATIENT IN ANSWERING MY QUESTIONS AND ALLOWED ME TO CHECK OUT VARIOUS SAMPLES TO SEE HOW THE COLORS AND GRAIN COORDINATED WITH EXISTING FURNITURE AND ITEMS IN MY HOME. THEY WERE PATIENT, POLITE, AND PROFESSIONAL EVERY TIME I CHANGED MY MIND OR WANTED TO TRY SOMETHING DIFFERENT. THEY WERE HELPFUL IN PROVIDING COMPARISONS WITH DIFFERENT PRODUCTS, INCLUDING MANUFACTURERS NOT CARRIED WITHIN THEIR STORES. THEY WERE ABLE TO MEET MY DEADLINE FOR DELIVERING THE PRODUCT FOR INSTALLATION EVEN THOUGH I HAD MADE A LAST MINUTE CHANGE. THE SALESPEOPLE IN THEIR SHOWROOM WERE GREAT TO WORK WITH AND NEVER PUT PRESSURE ON ME TO MAKE A DECISION.

THE SALESPEOPLE IN THE SHOWROOM WERE VERY KNOWLEDGEABLE ABOUT THE PRODUCTS OFFERED AND ASKED ME QUESTIONS TO UNDERSTAND EXACTLY WHAT I WAS LOOKING FOR, AND THEN STEERING ME TO PRODUCTS MEETING MY CRITERIA. THEY WERE EXTREMELY PATIENT IN ANSWERING MY QUESTIONS AND ALLOWED ME TO CHECK OUT VARIOUS SAMPLES TO SEE HOW THE COLORS AND PATTERNS COORDINATED WITH EACH OTHER AND WITH EXISTING FURNITURE AND ITEMS IN MY HOME. THEY WERE PATIENT, POLITE, AND PROFESSIONAL EVERY TIME I CHANGED MY MIND OR WANTED TO TRY SOMETHING DIFFERENT. THEY WERE HELPFUL IN PROVIDING COMPARISONS WITH DIFFERENT PRODUCTS, INCLUDING MANUFACTURERS NOT CARRIED WITHIN THEIR STORES. THEIR SELECTION IS NOT AS GREAT AS A LARGE HOME DEPARTMENT STORE, BUT THE QUALITY OF THE PRODUCTS THEY DO CARRY AND THEIR OVERALL SERVICE WAS UNBEATABLE. PRICES WERE FAIRLY COMPARABLE TO OTHER COMPANIES.

EXPECTED THAT CARPET SHOPPING FOR THIS ROOM WOULD TAKE A WHILE, AND WOULD BE A BIT FRUSTRATING, AS I AM NOT THAT GOOD WITH COLOR. WE WALKED IN THE MCCOOL'S IN FISHERS, THE WOMAN (TERI) WHO HELPED US, IMMEDIATELY NARROWED DOWN THE OPTIONS. SHE WAS VERY KNOWLEDGEABLE, AND WAS HELPFUL BUT NOT PUSHY. WITHIN 30 MINUTES WE WERE FINISHED WITH A CHOICE WE REALLY LIKE, AT A GREAT PRICE. MR. MCCOOL DID THE MEASUREMENT AND INSTALLATION, WHICH WAS FLAWLESS. THERE IS ABSOLUTELY NO COMPARISON BETWEEN MCCOOLS AND MAJOR RETAILERS. SUPPORT YOUR LOCAL SPECIALISTS!

THE PRICE WAS FAIR AND THE JOB WAS WELL DONE. THEY DELAYED THE INSTALLATION TWO TIMES, DUE TO THE FACTORY PUTTING OFF THE MANUFACTURE OF THE CARPET I HAD CHOSEN. MCCOOLS ALWAYS KEPT ME INFORMED OF THE DELAYS.

VERY HELPFUL DURING THE LONG PROCESS OF SELECTING FLOORS. GAVE US GOOD INFORMATION, AND EVERYONE THERE WAS VERY PATIENT, FRIENDLY, AND HELPFUL. I WOULD SELECT FLOORING FROM THERE AGAIN.

IT'S HARD TO ACCURATELY GRADE SINCE I HAVE ONLY DEALT WITH ONE OTHER CARPET COMPANY IN THE PAST. THE SALES EXPERIENCE WAS EASY AND PLEASANT AND THE ESTIMATE WAS THOROUGHLY EXPLAINED TO MY SATISFACTION. I SCHEDULED THE INSTALLATION OVER 2 DAYS, BUT WAS NOT PROVIDED AN ARRIVAL TIME OF THE INSTALLATION CREW, EVEN AFTER SPECIFICALLY ASKING FOR THIS INFORMATION. THE CREW WAS EFFICIENT AND PLEASANT, YET COULD HAVE DONE A BETTER JOB CLEANING UP (THERE WERE STACKS OF SMALL UNUSABLE REMNANTS LEFT IN ONE CLOSET AND ON THE FLOOR OF ANOTHER ROOM). OVERALL THE JOB WAS SUFFICIENTLY PERFORMED. IT WAS AN OK EXPERIENCE, BUT NOT ONE OF THOSE WHERE YOU WANT TO TELL EVERYONE WHAT A FANTASTIC AND OVER-THE-TOP JOB SOME SERVICE COMPANY PERFORMED. (I HAD ONE OF THOSE EXPERIENCES WITH A HEATING & AC SERVICE COMPANY A FEW WEEKS EARLIER)

THEY WERE VERY ACCOMMODATING, LETTING US TAKE HOME MULTIPLE SAMPLES ON MULTIPLE OCCASIONS. VERY KNOWLEDGEABLE ABOUT VARIOUS FLOORING OPTIONS AND EXTREMELY PATIENT. THEY WERE EXTREMELY PROFESSIONAL, PATIENT, AND KNOWLEDGEABLE. I WOULD HIGHLY RECOMMEND THEM.

I SHOPPED AROUND AND THEY HAD AN EXCELLENT PRICE. MY SALESPERSON, DAVID, WAS REALLY HELPFUL. WE WERE DOING ALL OF THIS LONG DISTANCE, BECAUSE I WAS STILL LIVING IN CHICAGO AND HAD NOT MOVED IN YET. I PLAN TO USE THEM AGAIN FOR CARPET IN MY FAMILY ROOM.

MCCOOL'S DOES GREAT WORK. OUR SALESPERSON WAS FRIENDLY AND ATTENTIVE WITHOUT BEING PUSHY, AND DID NOT TRY TO SELL US THEIR MOST EXPENSIVE CARPET. THE INSTALLERS HANDLED OUR ODDLY SHAPED ROOM WITH EASE.

I HAD SOME ISSUES WITH THEIR WORK. THE INSTALLER MADE SOME CORRECTIONS, BUT HE WAS NOT SURE HOW TO CORRECT THE PROBLEM WITH THE STEPS, SO HE ASKED THE OWNER TO CHECK IT OUT. THE OWNER DID NOT SHOW FOR OUR FIRST APPOINTMENT AND HE WAS LATE FOR THE SECOND ONE. HE WAS PLEASANT WHEN HE WAS SELLING THE JOB, BUT HE WAS COMPLETELY DIFFERENT THIS TIME. HE DID NOT EVEN INSPECT THE STEPS, HE STOOD IN THE ENTRY WAY AND TOLD ME THERE WAS NOTHING WRONG WITH THE WORK. I EXPLAINED MY CONCERNS AND HIS RESPONSE WAS ''WHAT DO YOU WANT ME TO DO, I AM NOT GIVING YOU YOUR MONEY BACK''. HE STATED HE WOULD HIRE AN INSPECTOR TO LOOK AT IT AND IF HIS EXPERT CONFIRMED THE JOB WAS OK, I HAD TO PAY HIS FEE. I TOLD HIM THAT I WOULD HIRE MY OWN EXPERT. HE BECAME VERY UPSET ABOUT THIS, INDICATING MY EXPERT WOULD JUST SAY WHAT I WANT THEM TO SAY. I FELT HE WAS EXTREMELY RUDE, ARGUMENTATIVE AND INSULTING.

THEY WERE VERY NICE AND HAD A REALLY GOOD PRICE. THERE WAS A SMALL PROBLEM WITH THE CARPET AND THEY CAME RIGHT OUT AND TOOK CARE OF IT. THEY WERE NOT PUSHY.

VERY GOOD, VERY EFFICIENT. THEY EVEN REPAIRED A SMALL TEAR IN OUR CARPET WITHOUT OUR ASKING. WE HAVE USED THEM IN THE PAST, I WOULD HIGHLY RECOMMEND THEM.

THE PERSON WE DEALT WITH WAS VERY NICE. OVERALL EVERYTHING WENT REALLY WELL!

MCCOOL''S WAS GREAT TO WORK WITH. WHAT SOLD ME ON THEM WAS MR. MCCOOL WAS SO PERSONABLE & HE WAS THE ONLY COMPANY WHO OFFERED TO DO THE INSTALL ON WED AND FRI, LEAVING THURSDAY FOR US TO MOVE FURNITURE INTO THE BEDROOMS THAT WERE NEWLY CARPETED. WHAT A LIFE SAVER! WOULD DEFINITELY USE THEM AGAIN.

VERY KNOWLEDGABE WORKED HAND IN HAND WITH INSTALLERS.

THEY WERE GREAT AS ALWAYS. WONDERFUL TO WORK WITH NO HIGH PRESSURE AND EASY GOING.

THEY REMOVED OLD CARPET AND HAULED AWAY. THE NEW CARPET ARRIVED ON TIME. THE INSTALLERS WERE EARLY AND DID A GREAT JOB.

THEY HAVE VERY COMPETITIVE PRICING. THEY WERE VERY, VERY ACCOMMODATING. THEY EVEN ORDERED A PRODUCT FOR ME THAT THEY DO NOT CARRY. THE CREW THAT LAID THE CARPET WAS VERY, VERY THOROUGH, FAST AND DID A GOOD JOB.

THEY WERE EXCELLENT TO DEAL WITH. WE ENDED UP PUTTING THE FLOORING IN OURSELVES, BUT EVEN THOUGH WE DIDNT DO BUSINESS WITH THEM, THEY WERE HELPFUL THROUGHOUT THE PROCESS AND TOLD US HOW TO HANDLE EVERYTHING.

THEY DIDNT INSTALL IT, BUT THEY DID A GOOD JOB WITH HELPING US WITH IT. ALL AND ALL, WE ARE HAPPY WITH OUR EXPERIENCE WITH THEM.

VERY HAPPY WITH WORK. DID A GREAT JOB.

I WOULD HIGHLY RECOMMEND THEM EVEN THOUGH THERE WAS A COUPLE OF SURPRISE CHARGES LIKE $10 FOR OUT OF THE AREA AND A MISCALCULATION. DOUG MCCOOL WAS A PLEASURE TO WORK WITH.