Mccool's Flooring Outlet

Very disappointed in the owner, who came out and raised his voice at us and the sales person b/c he didn’t agree with the sales person trying to match the written labor estimate (that they would no longer honor), which we had received by the installer McCools had sent out to the house. Told us, and I quote, “I don’t have time for this.” The sales person was wonderful, and I felt upset that he (and us) were dismissed and talked to in this way.

We are completely happy with the product and we installed it ourselves. We would definitely buy from them again and we would recommend them as well.

Late Review This rating is for the Avon store. After researching flooring options and providers, I choose McCool's in Avon. Brad was very knowledgeable and worked with me as I tried to narrow down carpet vs LVT. This was going to involve the entire house and would, depending on material selected, involve carpeted areas ripped out and replaced with new carpet (leaving sheet vinyl on kitchen/bathrooms) or carpeted areas ripped out and LVT laid over all surfaces. House is 900 square feet. I finally decided on the LVT. Due to my work schedule, we finally got the measuring scheduled for end of June 2017. Tony came out to measure and was going to give info to Brad. Brad would then email or call me with price and we'd set a date for installation. Unfortunately, this never occurred. I called after a couple of weeks and left message. I called a couple of weeks after that and spoke to Brad who said he had to get with Tony as he couldn't read his handwriting. I called a couple of weeks after that and left a message. A couple of weeks went by and I spoke to Brad. He'd misplaced my note and hadn't gotten with Tony yet. I said I wasn't in a hurry but wanted to get it done before the snow flew and to have enough time to schedule time off. He assured me that he'did get with Tony that week and contact me with cost. My last call was at the end of October and I left another message. I have had no call or email. At this point, I am quite disappointed in McCools of Avon and have taken my business elsewhere.

The sales, measurement and installation of carpet were well done. The ball was completely dropped on the engineered flooring order and installation. Even follow up inquiries by me have resulted in no resolution to this problem

They were so patient and great. The carpet looks beautiful.

They were a decent price, did what they said they would do and did it on time. I tried other companies that wouldn't call me back or said they couldn't get to my job for months. They were on top of things and got it done fairly quickly.

Bid lacked detail. After seeing bids or quotes from other companies that were very detailed, we just felt like something was missing from McCools bidand that we would end up getting blindsided by unknown charges causing cost of project to really become expensive and more than we were wanting to pay.

They did a great job and the whole job went very well.

I like it. They did well. I got two or three area rugs.

We loved it! The installers were very nice and professional. They are full time employees not contractors which is big plus for us as we have had bad experience dealing with contractors.

Allison at McCool's was helpful and delightful to work with. James was prompt at his appointment to our house for measuring and he and his helper were terrific with the installation and clean up.

We were directed to Allison at their Carmel location. Not only was she superb to work with, but she knew the products in and out. The flooring, after installation, looks better than we could have every expected. The staff was great and I would highly recommend visiting one of their locations for flooring needs! Thanks Allison!

From the get go, McCool's was professional, helpful and did not try to oversell in any way. In a recent condo purchase, I needed to have the carpet replaced, and wanted to do so prior to moving in the furniture. McCool's worked with me to educate me about my carpet purchase (while respecting my concerns for budget and not trying to sell me more carpet than I actually needed), schedule a convenient time to have it installed, and having it done promptly and on time. Initially, their prices looked higher than those found at other big box carpet retailers, but when it was explained that the price shown included installation, carpet padding, and haul away of the old carpet, they were on par with other resellers and the work done was fantastic. I would recommend completely.

Staff was personable and knowledgable. Would definitely recommend them.

We had to disconnect and remove all electronics equipment from room, and all of the furniture. Luckily we had sliders under all of the furniture, and all the pieces that we could move were slid into another room. The installers only had to move a love seat that was too wide to slide through doorways. It added $10.00 to our bill. The installers tore out the old carpeting and and underlay, and carried away the old materials for disposal. They then installed the new underlay and carpeting. They were prompt and exacting in their work.

Without meeting me in person, because I was in another state, Allison took my request from 'can we?' to a finished product. She took cell phone pictures of colors and types of carpet, she called and walked me through different grades and pads, she set up measure time and installation time, and did it all without me being able to be in the state! SHE WAS AMAZING and so was all of the staff at McCools. My late father only would use McCools when it was a business out of McCools home many many years ago. They have held up that excellent tradition of ASSISTANCE, COURTESY, and GOOD PRICING. Really, sincerely, don't hesitate to use this company! Allison is at the Carmel office. Tell her Sandy said HI if you go!!!

Josh Coleman installer did a fabulous job again from McCools. I m updating my previous review (F) that I gave 10/22/14 . Since then I received a call from Doug McCool. He has done a great job rectifying a bad situation I appreciate all that he did and everything is finished to my satisfaction and it was a pleasure working with Doug I would work with Doug again... ThankYou)

We like the quality of their product. The person from McCool did the measurements and he accustomed me with his knowledge of his business. The carpeting was excellent. They did a little hallway that we put vinyl planking in and McCool furnished the products there, but they sub the installation out. I was not that pleased with the sub-contractor. I could have done it cheaper but probably not as good. McCool responded pretty well. It was just the sub-contractor I had a problem with. I could not have been happier with McCool on the whole thing.

They installed it in 2 days, on a Saturday, to prepare for my open house on Sunday. Sales staff, measurer, and installers, all of them were friendly and knowledgable. The product is so great, i wish I done this years ago. Too bad I have to move now. This is how doing business should be.Great product, great experience even a few months later with pets, kids and bunch of showings.

The showroom staff are very nice and not pushy. They allowed us to walk around their showroom and look at all the different types and styles of carpet. They were very easy to work with and provided valuable information that helped us to finally pick the flooring that would be best for us. Mr. McCool arrived early. He was very professional and knowledgeable. He provided a written estimate before leaving the appointment and took the carpet samples back to the showroom with him, eliminated the need for us to make another trip to their store.

The service at McCool's was good. The store representatives were helpful and knowledgeable about their products. I had to contact the installer directly in order to schedule a time for the installation. I had an issue with the installer related to scheduling, but that was partially due to a change in my contact information. Overall, we were very pleased with our experience.

It was a fabulous experience from start to finish. They had an impressive selection at their store, and it was a true pleasure working with all of their employees. The seasoned installation crew has been with the company for quite some time, and it arrived on time, did an excellent job with the installation, and didn't leave behind any messes. Furthermore, the crew was very helpful and accommodating, and it was more than happy to assist with moving heavy furniture which I appreciated. Ultimately, they did such a great job that I've recommended them to several other people.

They had a wide variety in their showroom, had a knowledgable staff and were easy to work with. I will write a separate review for the installation company they contracted (Joshua Coleman) but we were very pleased with how it turned out. Material prices were very comparable with the retail chains (Lowes and Menards).

GREAT job! Initially had gone to a Big Box store but they will not service anything but new carpet. Wanted carpet restretched in a second bedroom. McCools always showed up on time and made every effort to leave my house spotless. They did a great job for us!

Strictly retail function. And everything went fine with the sale.