Window World Of Indianapolis Inc

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TERRIBLE. THEY DIDN'T CALL WHEN THE WINDOWS CAME IN. SEVEN WEEKS AFTER I PUT HALF DOWN, I HAD TO CALL THEM. THEY BROUGHT THE WRONG WINDOW, LEFT A MESS IN THE HOUSE, AND RUINED THE CABINET KNOBS IN MY BATHROOM.

WINDOW REPLACEMENTS ARE ONLY AS GOOD AS THE INSTALLERS. WE WERE BLESSED WITH THE BEST. THEY WORKED NON-STOP FOR TWO DAYS DURING REALLY COLD AND WINDY DAYS. I WAS MORE THAN PLEASED WITH THE FINAL RESULT. THE CREW WAS EXTREMELY NEAT AND LEFT NO MESS INSIDE OR OUT. MY ONLY CONCERNS ARE THAT THE GRID PATTERNS ARE SLIGHTLY 'OFF' FROM WHAT I THOUGHT WE HAD ORDERED. I WAS NOT CONTACTED TO BE NOTIFIED IF MY REQUEST WAS NOT ABLE TO MET MY THE FACTORY OR IF THE SALES PEOPLE JUST DIDN'T SEND IN THE ORDER EXACTLY RIGHT. ALSO, IT WOULD HAVE BEEN NICE TO GET A FOLLOW UP CALL FROM THE MANAGEMENT OR SALES STAFF TO CHECK ON SATISFACTION AFTER THE INSTALLATIONS WERE COMPLETED. ALL IN ALL, IT WAS A GOOD EXPERIENCE. I HATE TO SPEND MONEY, BUT IT MIGHT JUST BE THE BEST MONEY I'VE EVER SPENT.

I PLACED THE ORDER & WAS TOLD THEY WOULD CALL ME IN 2-3 WEEKS. 3 1/2 WEEKS LATER I CALLED THEM DUE TO NO PHONE CALL. THEY SAID THE WINDOWS WERE IN. THEY SHOWED UP UNANNOUNCED & REPLACED 4 WINDOWS. SAID THEY'D BE BACK THE NEXT DAY TO FINISH DUE TO BAD WEATHER. RETURNED AS PROMISED, BUT 3 HRS LATE. THEY REPLACED THE REMAINING 4 WINDOWS. NONE OF THE 8 WINDOWS HAVE BEEN FRAMED IN, THEY'VE ONLY CAULKED THEM. THEY ASKED IF THEY COULD RETURN SATURDAY, I AGREED, THEY NEVER SHOWED UP. FINALLY AFTER WAITING 8 HRS I CALLED THE OFFICE & THE OFFICE WAS CLOSED. I LEFT A MESSAGE FILING MY COMPLAINT. THEY CALLED ME ON SUNDAY ON MY CELL PHONE LEAVING A VOICE MAIL ASKING IF THEY COULD COME OUT THAT DAY. I RETURNED THEIR PHONE CALL & THEY HAVEN'T CALLED ME BACK. THEY LEFT TRASH ON THE SIDE OF MY HOUSE & FLOWER GARDEN. I WOULD LIKE THEM TO FINISH THE JOB, CLEAN UP & DISCOUNT PRICE OF THE JOB.

OVERALL WE ARE HAPPY WITH THE WINDOWS. THE INSTALLATION OF THE WINDOWS TURNED OUT FINE ALTHOUGH WE WERE SURPRISED AT HOW MUCH SCRAPING & SCUFFING THERE WAS ON THE WALL BELOW THE WINDOWS & ON THE CASEMENT TRIM AROUND THEM. THERE WAS ONLY ONE INSTALLER WHO CAME FOR THE JOB & WHILE HE WAS VERY PLEASANT & HARD-WORKING, IT SEEMED THAT HAVING TO HANDLE THESE LARGE WINDOWS BY HIMSELF WAS A BIT MUCH.

WINDOWS ARRIVED WITHIN 2 WEEKS OF OUR ORDER, WHICH WAS A REAL SURPRISE AS WE WERE TOLD IT WOULD BE 3 TO 4 WEEKS BEFORE THEY CAME IN. THE INSTALLATION WAS DONE IN ONE DAYS TIME AND WHEN THE INSTALLERS LEFT, THERE WAS NO MESS TO CLEAN UP.

THE INSTALLATION WAS SECOND TO NONE. THE WORKERS WERE VERY PROFESSIONAL AND CLEANED UP AFTER THEMSELVES. WINDOW WORLD REPRESENTS AN OUTSTANDING VALUE FOR REPLACEMENT WINDOWS. THE QUALITY OF THE COMFORTWORLD 4000 RIVALS THOSE AT THREE TIMES THE PRICE. I HIGHLY RECOMMEND THEM.

CREW ARRIVED RIGHT ON TIME. WERE VERY INFORMATIVE AND HELPFUL. DID AN EXCELLENT JOB ON INSTALLATION AND CLEAN UP. WAS A GOOD EXPERIENCE FROM START TO FINISH.

WE ARE VERY SATISFIED WITH THE WINDOWS AND WE HAVEN'T HAD TO CALL THEM BACK AT ALL. THEY ALSO HAVE A LIFETIME GUARANTEE. THEY TOOK OUT ONE WINDOW AT A TIME AND COMPLETED THE JOB BY INSTALLING ONE WINDOW AT A TIME, SO THE HOUSE DIDN'T GET SO COLD AS IF THEY HAD TAKEN THEM ALL OUT FIRST. THEY VACUUMED AND CLEANED UP EVERYTHING VERY WELL. IT WAS A VERY GOOD EXPERIENCE.

HAVING JUST DEALT W/A GUTTER COMPANY THAT WOULD NOT GIVE AN ESTIMATE W/O MY HUSBAND BEING THERE, I REALLY APPRECIATE THE FACT THAT THIS COMPANY DID NOT REQUIRE MY HUSBAND TO SIT THROUGH SOME STUPID HARD SELL SALES PITCH!!! THE WINDOWS ARE VERY GOOD REPLACEMENT WINDOWS -- NOTHING TOO FANCY, BUT THEY WORK WELL AND ARE EASY TO CLEAN AND MAINTAIN. THEY ARRIVED W/IN THE THREE WEEKS ORIGINALLY QUOTED AND WERE INSTALLED QUICKLY. THE INSTALLER, WHILE PROFESSIONAL AND PROMPT, DID LEAVE THE PLACE A BIT MESSY. HE APOLOGIZED THAT HE DIDN'T HAVE HIS REGULAR TRUCK AND SO DIDN'T HAVE HIS VACUUM. A MINOR ANNOYANCE.

THE WINDOWS HAVE FADE RESISTANT PROPERTIES IN THEM. THE SERVICE IS WORLD CLASS AND THEY ARE JUST WONDERFUL! THEY ARRIVED RIGHT WHEN THEY SAID THEY WOULD. THEY TRIED TO SAVE ME MONEY. THE SALESMAN SPENT A LOT OF TIME EXPLAINING ABOUT THE WINDOWS AND ANSWERED ALL MY QUESTIONS. THEY ALSO MADE A COURTESY CALL THE DAY AFTER INSTALLATION. I CONTACTED 2 OTHER PLACES THAT WANTED $900 PER WINDOW! WINDOW WORLD ONLY CHARGED ME $189 A PIECE! THEY ONLY TOOK 30 MINUTE LUNCH BREAK. THEY CLEANED UP MY YARD. THEY DIDN'T LEAVE A THING. THEY WERE KIND ENOUGH TO MAKE A TRIP INTO TOWN PICK UP THE PARTS TO REINFORCE THE AREA AROUND MY AIR CONDITIONER AT NO CHARGE.

STANDARD DOUBLE-HUNG WINDOWS WERE $189 INSTALLED. THEY TILT FOR EASY CLEANING. THEY WERE DEFINITELY THE BEST PRICED. THEY MADE HELPFUL SUGGESTIONS TO SAVE ME MONEY.

I CONTACTED RICK WILSON FOR AN APPOINTMENT. HE ARRIVED ON SCHEDULE AND COMPLETED A FULL PRESENTATION ON HIS COMPANIES PRODUCT. HE WAS CLEAN, DRESSED BUSINESS CASUAL, WELL MANNERED AND KNEW HIS PRODUCT LINE. HE WAS NOT AGGRESSIVE AND DIDN'T DEMAND THAT I SIGN FOR AN ORDER AT THAT MOMENT. I CONTACTED ANGIE'S LIST FOR INFORMATION REGARDING THE COMPANY AND WHEN I DIDN'T FIND ANY NEGATIVES I CONTACTED RICK WITH AN ORDER. I WAS TOLD THAT THE WINDOWS WOULD ARRIVE IN 4 TO 6 WEEKS AND WOULD TAKE ABOUT 3 TO 4 HOURS TO INSTALL. THE WINDOWS ARRIVED IN 5 WEEKS AND THE INSTALLATION TOOK 3 HOURS. THE PRODUCT WAS WHAT I HAD ORDERED AND IN GOOD SHAPE ON ARRIVAL. INSTALL DATE JUNE 5TH ,04. THE INSTALLATION TEAM WAS ON TIME AND DID AN EXCELLENT JOB, NO COMPLAINTS. WHEN THEY LEFT ALL WAS CLEANED UP AND PICKED UP. THE ONLY NEGATIVE I HAVE IS THE SALESMAN, NEVER FOLLOWED UP ON THE INSTALLATION TO SEE IF I WAS SATISFIED.

THEIR WINDOWS WERE COMPARABLE TO THE 1750 WINDOWS THAT I ENDED UP GETTING. THE SALESMAN WAS NOT PUSHY. MY ONLY COMPLAINT WAS THAT THEY WANTED HALF OF THE MONEY DOWN BEFORE I WOULD SEE A SINGLE WORKMAN OR WINDOW. THE OWNER WAS GOING TO CHECK TO SEE IF THEY COULD CHANGE THIS POLICY AND THEN GET BACK TO ME. I DID NOT HEAR FROM HIM FOR AWHILE. WHEN HE FINALLY DID CALL BACK HE SAID THAT HE COULD NOT REMEMBER WHAT HE WAS SUPPOSED TO BE CHECKING ON. I INFORMED HIM NOT TO WORRY ABOUT IT BECAUSE I HAD ALREADY GOTTEN WINDOWS THROUGH A BETTER COMPANY IN MY OPINION.