Wheaton World Wide Moving

They were very professional, excellent service, and I would highly recommend them to every member. They had two different crews working, the packing crew and the delivery crew and both crews were excellent!

The Wheaton guys were absolutely fantastic. They packed our house so much faster than we could have possibly done ourselves. They made it in two days, which based on my previous experience with movers is an astronomical accomplishment to get 1000 miles in two days. It's probably a coincidence that we were the last one on the truck and the first one off. It worked out, but that's the way it was. It was an absolutely fantastic service. Nothing got broken and nothing got lost. It was just a perfect move. The price was certainly the most expensive, but it wasn't the least expensive. It was a 3-bedroom and 2000 square-foot house. The distance between the two houses were 800-900 miles.

They gave me a firm estimate and guaranteed that the cost would match the estimate. They showed up on time.

Great. Much better than Stevens who broke a bunch of stuff!

Tom was very kind and thoroughly assess what needed to be moved. We went with another Angie's List mover who came in with over a thousand dollars less on their estimate.

When I decided to move from California to Connecticut last summer, I choose Wheaton based upon combination of price and fact that they said expert at moving pianos. I don?t think my baby grand is that expensive, but it was my father?s and therefore special to us all. When the movers put a bunch of marks in wall of house in Hermosa, was at first willing to write off as fact of owning tall skinny house and big wooden furniture. Even when first saw scratch on piano when they set it up, I wasn?t that upset since it could be fixed. It wasn?t until the claims processed dragged on and on that got frustrated. First there was a problem with paper work since had wanted elected higher coverage due to art work, but broker accidently didn?t file or charge correctly. I tried to explain that at this point just needed basic coverage since piano repair would have been covered even under no deductible plan given its weight and was willing to forgive damage at designation. They pointed out that damaged had been fixed without their review so wouldn?t cover. At this point broker stepped in and I believe was force to pay extra. They then finally sent out estimator/repair man, Mr. Amato. Next I get a check for $50 for repair. I refuse to accept for full coverage. I do try to get to get repair man out to fix it for $300 he quoted while I still deal with matter of $250 deductible. He refuses to deal with me until I release Wheaton. I now bring in my real estate agent to help with getting them to accept damage. Again, broker steps in and gets them to agree to cover (again guessing she foot most of bill). Wheaton now sends $300 check to cover that since that is what I had paid to have the holes patched up and paint touched up after the move out. I explain that want piano fix not checks. Point out that cannot find anything substantial about their Mr. Amato on the internet and as such cannot accept quote of $300 as acceptable. Wheaton refuses to pay for repairs directly. I get independent quote from company I find on Angie?s list and submit to Wheaton. They stand by their quote. I talk to supervisor who says she will talk to repair man and that he would contact me. The following week when I followed up, I was told to call him. When I call him again, he is evasive and somewhat hostile (won?t give estimate of when can fix, won?t talk about next steps etc unless send email first). I finally surrender and go with repair person I found independently. It costs me $450 plus tax to fix damage and to help blend the damage with rest of piano which has suffered light damaged over the years, I pay an additional $150 plus tax for special oiling. So after 4 frustrating months, the piano I inherited from my father was repaired for a grand total $638.10 of which Wheaton ?covered? $300. Bottom line is if no damage is down, company is fine. Workers show up on time and are helpful (even stopped to let me put felt pads on furniture to protect new wooden floors). Driver is prompt and delivered on weekend as requested. Broker was responsive and helpful. The claim people are unfriendly, unresponsive, and uncooperative. Update: After posting the reviews online, Wheaton did contact me and offered me an additional $150. Their listening skills still left a lot to be desired and they wanted me to remove the reviews. Since my old house has now sold and am over rough financial period, I decided to forgo the extra money and leave the review up in the hopes that others will have a better experience.

.Overall it was AWFUL!!!! Do NOT use Wheaton or any of their affiliates, especially Bernardo Moving in San Diego, who unbelievably still maintain an A rating with the BBB.

The Wheaton Van Lines driver called me the day before the arrival date to let me know they were in the area and what time they would be at my house the following morning. They arrived the scheduled day and on time to load my furniture and personal belongings. The men were very friendly and professional and went to work right away. They took extra time when needed on some furniture pieces to wrap them to make sure they wouldn't be damaged during the move. They worked well together and didn't waste any time. When they were finished they picked up anything that belonged to them and made sure they had everything I wanted them to take. They went over the destination and arrival time with me. They also checked to make sure they had contact information for both me and them. They arrived on the delivery date on time and unloaded everything quickly. I had a location written on all my boxes and they were placed in the correct locations which saved a lot of time for me later when I began unpacking. I will reccommend them to all my friends and family in the future.

We found them on Angie's list. We liked them very much. They had a good price and great service. He was outstanding. Not one thing was broke.

They did everything we expected and were substantially the lowest of the three bids received. They delivered at the end of the 5 day window but were quite professional. We had only minor damage to bookcase. We are quite pleased and would recomend them.

I'm very pleased, nothing broken, they were very careful with the delicate wood furniture, I would use them again.

I would give the Kansas City branch of Superior/Wheaton my highest reccomendation. We did a same city move where we packed ourselves, but had them move everything from one house to the next. They provided us with boxes and very good tips on moving...free of charge. We bid the move to 5 different companies and I felt that this company gave us the most in terms of service and realistic expectations for our move. They were polite, careful and speedy. In addition, due to an unexpectedly difficult closing, we had to adjust our moving schedule at the last minute. They went above and beyond to work with the new schedule. Their customer service is amazing. I will say this...their quote was higher than the rest. But my personal perception is that they did not lowball us with the idea that the move would come in over estimate. Instead, they gave a realistic price and came in under budget!

We spent $12000 for the moving. They packed everything in the house. They were very efficient. They came in and one guy was assigned for a room. They just worked in their room and everything was packed very well. They were courteous. I didn’t feel funny having them around and I don’t think my husband did either. They seemed like nice guys. They took my car since there was enough room in the back of the truck. We had already arranged to put our car in someone else’s garage and have it transported separately. They asked us to bring it over so that they could put it on the truck. There was not a mark on the car when it arrived down here. Everything was very well packed. When they got down here, the two men and the driver unpacked the entire thing. They were very pleasant and very nice people. We chose them because we felt that their price was pretty good. We had other companies come out ad they were definitely more expensive. If we hadn’t felt comfortable with the representative who came out from Wheaton Van Lines to do the assessment of the price, we wouldn’t have gone with them, but we did. That’s how it turned out. We would recommend them to other people and in fact, we have. We would surely use them again.

Overall, the experience has been very good. They were prompt in picking our stuff up to put in storage. I would recommend them to others.

From start to finish, they did a great, professional job with a wonderful attitude. Representatives from both Wheaton and their local agents contacted me regularly to check on the progress of the move and my satisfaction with it. On the few occasions when I needed to contact them, I was able to speak with a person immediately rather than having to wait on "hold" or wade through seventeen levels of a phone tree to get to an operator. The guys who did the actual move were amazing! They were patient, flexible, and very understanding about the level of chaos that existed in my home. They came prepared for contingencies I hadn't anticipated and added a stop at a new storage unit at the last minute with only a minimal additional fee. By the time we finished the move, I was sorry to see them go! I have rarely been this happy with a service provider, much less a set of service providers coordinated through central agent (Wheaton). People have described Wheaton as relatively high-priced compared to other moving companies, but this was not my experience. I obtained quotes from another large, national moving firm for that came in at almost double what Wheaton charged me, and for fewer services. A friend of mine has a fairly difficult move planned in the near future, and he has already decided to use Wheaton based on what he saw of my experience with them. Wheaton provides friendly, extremely competent service at a very reasonable price.

The driver,, Norris was very professional, on time, and did an excellent job. When I had a problem with the packers,( from another company) Wheaton responded and straightened out the problem quickly.however they didn't get other packers which is what should have been done. Two of the local packers did a very poor job and the driver helped repack the boxes and oversaw the others. I have moved with Wheaton many times and certainly appreciate their response to customers and their professional employees. Having said that, beware of any mover who hires outside help!!! My printer was wrapped with one sheet of paper and placed in a large box along with the keyboard and flat screen monitor, neither of which had any protection around them. Wire hangers and other items were tossed in the same box. Needless to say my electronic equipment is damaged. Let's see how Wheaton responds when I notify them.

They were absolutely wonderful. The two men came and they were great. They really took their time and nothing was broken or damaged at all. They were also friendly and very courteous. Their pricing was also very competitive.

We had to wait for choosing a date to move and to pack our house during the December holidays. They were fantastic about giving us a good estimate and being willing to work with us in a timely fashion. They were great at accommodating our family with small children and a pet.

Seamless operation, very flexible with a few time issues we had. Everything was undamaged and packed very well. A very pleasant experience.

The thing we liked the best was that they packed the high risk things like the paintings and furniture. They wrapped it. We packed our small stuff. They moved everything and they were very efficient. They did what they said they would do, they were on time and really knew their stuff. They were very courteous and professional movers. We had a very fair price, we had 3-4 people give us prices and they weren't the cheapest but fair.

At the loading end, they changed the date of pickup by a day the day before they were supposed to arrive, then called and changed the date back. The day of loading they were four hours late and left items behind and since they arrived so late there was nothing to do about it as I only had 1hour to arrive at the airport and catch a plane. Our goods were placed in storage for 2 weeks and when things arrived many items were damaged or broken. Working with the office to settle the claim was horrific and they denied payment on the items left behind even though it was the company's fault and we had purchased extra insurance. This was the worst moving experience we have ever had and we move every 3 to 5 years for my husband work.

Great. We will use them again when we move from the apartment to our house in a few months.

The agent that provided us with a quote was Preferred movers of Nashville. The person they sent to provide an estimate to move, pack, store and then unload at the other end arrived as schedule. He went through each room, closet,drawer, and all the nooks and crannies so as to provide us with a good estimate. We needed to move 900 miles away, during the Christmas holiday and arrange for storage, as we had not purchased a new home at the time, and finally unload our belongings. The estimate was right on target. Wheaton provided the packers. The three gentlemen, were polite and quickly packed all our belongings. Taking care to examine each piece and noting any damage prior to packing. We also had a glass tabletop. They arranged for a person to come in to build a crate to protect the table top during the move. They left us a bed and linens so that we could spend the night as the actual move would not occur until the next day. The next day the movers came, again with enough man power to move us quickly. They were organized and completed the move, including a storage area as planned. On the other end, Wheaton used Bridges of Exeter NH to unload the truck. We called five days before we had to move and they were able to accommodate our move date. They too, brought the appropriate number of people to move our belongings up a flight of stairs to our new home. The day was cold. They were organized and had my husband, check off the list, as items were brought into the home. It also gave us a chance to tell them were to put each box making it easier for us to unpack. The move required that they move a piano up the stairs which they did with lots of moans and groans. Nothing was broken, the glass tabletop was intact and the piano was gently placed in its new place. The only problem we had was payments. We had failed to ask when payments were due and to whom we should pay. We eventually paid for the packing and the move out, after our goods had been loaded on the truck. We paid for the storage and the unloading, when our goods arrived at our doorstep and prior to the unload. The actual cost was less than the estimate as the weight and storage time was less than estimated.

Everything was perfect, they were just wonderful. The driver's name was Andy, and he was absolutely excellent. Everything was delivered on time and in one piece, he had great crew, and he did what he said he would do.

The move went perfectly. Not a thing was broken or scratched; each box was labeled; they were there on each of 3 days (1 to pack; 1 to load; 1 to unload in Saint Paul) exactly on time; their estimates of the time each segment would take were dead on; the men were pleasant and professional on both ends; and put everything that they had taken apart to move back together again. They made a stressful process nearly stress-free. I HIGHLY recommend this firm.