Wheaton World Wide Moving

I'll come back when I PCS again! These guys are the best!

Start to finish the company has been excellent! Their packing was done so well and all the movers are very professional and courteous. We will use this company again if we ever move!

These guys were absolutely terrific. I had two pickup locations and three dropoffs, and they did it all in one day. Completely professional, courteous, great to work with in every way. They made moving (which I usually HATE) almost enjoyable. I even added items to the move on the fly, and they handled it with no problems. I recommend them 100%.

They showed up late (as I recall) and had to work until 10 p.m. to fit everything on truck. They did not seem to know what they were doing as they loaded & unloaded the truck several times.

If I choose Wheaton to do the move I will get back with an updated review.

They were mostly good. They did ship a car for me, which is hard to find somebody willing to do. That was a good thing. They created a little crease in the fender, though, and by the time I filed a claim, they told me it was too late to do anything about it. That was pretty bad. A couple things were damaged, and the national agency wasn't really willing to work with me at all about it.

We initially hired a company in New York called Moving Man, who took care of the move in New York and then acted as the agent who hired Wheaton to do the rest of the move cross-country. A Wheaton rep came to our New York apartment and discussed the details with us prior to the move. The morning of the delivery, prior to Wheaton's arrival, someone from Wheaton called us to take the entire payment by credit card over the phone. In a voicemail he left us, the Wheaton rep specifically stated that this was the complete and final bill that we were paying in full. Our items were delivered to our home in the southwest by three movers from Wheaton. One of the movers was rude and condescending. He also did damage to our wall when moving our piano. Plus, Wheaton lost an expensive ladder. The following month, we received another bill from Wheaton stating that we owed yet more money, even after they had said that the amount we paid the morning of the move was the entire balance. Wheaton did in the end admit that we did not owe any additional fees, but it was unprofessional and irritating that they attempted this, especially as the bill stated that they would begin charging penalty fees if we did not pay this extra money by a certain date, which was only a few weeks after they sent us this new bill. But the nastiest part was that they completely went back on their word on at least one item charge. The Wheaton rep who initially came to our home said that we would be charged $140 to move a piano over 6' in length. This was also confirmed by the movers from Moving Man at the time of the move. But on the new bill that came after the move, Wheaton now claimed that the charge for a piano over 6' was $280, DOUBLE THE ORIGINALLY STATED RATE. They also itemized other charges; who knows what other fees they suddenly now decided to jack up as well. Unfortunately for us, the only one we paid attention to when the Wheaton rep first came was the piano, since that was a special concern for us. In addition to their losing our ladder and damaging our walls, a dish was damaged in the move, which was part of an expensive and collectible set of antique, pre-world war II German china. The set was worth about $500. Now, it is worth nothing. Wheaton, thanks a lot for your rude empoyee, for our losses and damages, for doubling rates after the fact, and for trying to charge us another $343 after saying that we had already been billed in full. And thanks to your Team Leader, Debra, who sent us a reply to our Claim Sheet, a reply that did not even bother to respond to my request for a refund for the doubled piano fee, while she managed to find the nerve to say that she hoped we were satisfied and would use Wheaton in the future. No, we are not satisfied. No, we would never use this company again. Yes, we'll be sure to tell our friends and acquaintances about our experiences with Wheaton anytime they mention to us that they will be moving.

Very poorly. Very unprofessional.

I will be much more attentive than I was on this particular move, making sure all the boxes are labeled are labeled, packed properly and I will rely only on myself. When the furniture and boxes arrive at my new destination, I will be sure to check the labels myself and check all boxes. The crew was courteous and friendly.

We selected Wheaton from the reviews we read on Angie's List, and received quotes from two different moving companies. The local agent from W. Palm Beach was very nice and accommodating. About two days before our move several employees of the local agent came to our home, and packed fragile items, such as glass table tops, lamps, mirrors, and framed artwork. On 1/3012, the van came and loaded our belongings, which included our furniture, the professionally packed items, and many boxes which we had packed ourselves. On 2/17/12 the van arrived at our rented condo in Las Cruces, and unloaded our belongings into the two car garage, attached to the unit. Our plan was to store items there until we found a permanent residence in Las Cruces. We knew that the mover was responsible for the delivery to our rented garage, and not to any subsequent location. When unloading our furniture, I noticed several items, which were damaged, and was told by the driver that we couldn't take the time to inspect every piece, as this would take too long. My first mistake was signing the inventory sheets stating that we had checked the items, stating they were fine, except as noted. At the end a long day we overlooked this, and it was never brought to our attention. When we moved to our permanent residence in Las Cruces, I contacted Wheaton and suggested they have an agent at our garage so that they could see any damage that was caused by their movers, before the items were transferred into the next moving truck. They said that this was not possible. I contacted their local agent who was very hesitant to get involved with our second move for fear that he would be blamed for the damage. After he was contacted by the head of claims at Wheaton, and we assured him that he would not be responsible for "any damage", he agreed to move our belongings. On 10/1/12 their local agent moved our goods about 2 miles to our new home. As they moved the items from our garage they were careful to point out damages as not te be held responsible. Some of the items were a dining room chair with a leg broken in two, numerous chips to bedroom furniture, scratches to a wooden Grandmother's clock, a walnut server with scratches. There were 10 items that they noticed were damaged. When unpacking at our new residence we found a couple of more pieces, which included two items that we paid Wheaton to 'professionally' pack. One was a lamp that was broken inside the box and taped together. We filed a claim with Wheaton, and was told that they were not responsible for any damages beyond the first delivery address. They actually attached " a written settlement offer of "we're not responsible!" We then threatened to post a negative report on Angie's List. This prompted them to send a furniture repair company to our new home. The repair person spent over an hour inspecting all the damages, and taking pictures of same. We were subsequently offered a settlement of about $400. This is a copy of the email I sent in response to this offer: As you may recall your driver hurriedly unloaded our furniture into our garage/storage facility never explaining, or giving us an adequate opportunity to inspect our furniture. The furniture was stacked as in the truck so it was not visible to us. Therefore an accurate assessment of the damage could not be done until it was moved from the garage. That is why I suggested that you have an inspector present when the furniture was moved to our new home. You declined this. You did however speak to you local agent, All Around Moving & Storage prior to the furniture being touched. All Around was very leery of being held responsible for any damage, and was very careful to immediately point out all damages before loading the pieces into his truck. I am also aware that you spoke with them prior to our move. We were horrified and saddened to find our Directional dining room table with a section of wood veneer scraped completely off, and a dining room chair with one leg broken in two! Our grandmother's clock also has a chipped right front leg. These are high quality solid wood pieces. These items were ones brought to our attention by your local agent. We expect you to pay to repair these. We paid your employees to professionally pack many of our fragile items, and showed your repair agent, Ms. Nixon the box from a picture where the glass was broken in two and the label written by your packer where we found a broken table lamp taped together. We paid you to pack these items AND for extra insurance to cover damage. It is unconscionable for your company to deny responsibility for the above. We will pursue further action unless you agree to repair these items. You can also expect this email to be posted at Angie's list. After this brought no response, I sent a "request for discovery" for the furniture repair agent's report including all pictures, by certified mail, return receipt requested. They responded stating that the report was their property, and they would not release it. I felt strongly that this would be seen as an admission of guilt by a Judge. However, at the bottom of this refusal to supply the report, they requested that we accept their settlement, which was now increased by 400% to $1600. We contacted two furniture repair companies, who quoted us an amount to repair our furniture for about this amount. We have signed a release accepting the settlement. Lessons learned. 1. Don't use Wheaton. 2. inspect your furniture carefully when it is unloaded regardless of what the driver states. 3. Send certified letters suggesting legal action

Excellent service and advice from the local agent in Texas. Excellent performance and professionalism from the loading and unloading crews. Good followup enroute by very pleasant customer service rep, but a couple miscommunications with the moving teams' supervisor about scheduling pickup and delivery times--service rep told us it would be delivered Tuesday; she was apparently not advised it had been delayed to Thursday, and crew's supervisor did not call us to advise either--we didn't find out about the delay until I called him late Monday to check on delivery time. Other than that, very satisfied.

Everything was great. I had a great experience with Bell moving (the part of Wheaton that's in columbus). They were proactive, up front with everything I needed to move and very patient (I had never moved cross-country before, so I had a lot of questions). Movers showed up on time in both cities and were very careful with my belongings. Nothing was lost or damaged in the move. I will definitely use them on my next big move.

Great prompt service and nothing broken!

The movers were professional, careful with my belongings, on time with delivery and friendly. The driver called days in advance and gave me an approximate delivery day/time. My cost also came in under estimate which was wonderful. Overall I was pleased with their services. I would definitely use them again.

They have been very good. They were in communication with my husband throughout the move. They were moving during hurricane Sandy, so it was important to know where our stuff was. Whoever is packing you and unpacking you, which may be a local company, is a very important thing to know. They did a good job too.

(see above) (I do have some pictures, but do not know how to attach them to this)

Walter Keener kept his appointment on 9/21 to come to my house to give an on-site estimate to move by belongings on 10/4 from my home in Coconut Creek, Florida to Oregon. He competently explained what to expect and provided me with a signed "Total Not-To-Exceed" cost. The 18-wheeler arrived on the morning of the scheduled date. Edward Ashley and his assistant introduced themselves and proceeded to pack and transfer by belongings onto the truck. I watched them wrap items in blankets and carefully load the truck. Edward advised me he that he would be the driver who makes the delivery at my destination. He provided me with his cell phone number to call when I arrived at my new address in Oregon. Since I was driving cross-country, he would make the delivery after I arrived. I called him on Oct. 14 to advise him that I was ready for delivery. He said he would be there 9am the next day. What impressed me so much was the fact that the same driver and truck made the move. My belongings were loaded and unloaded one time, reducing the chance of damage. There was one piece, a ceramic floor vase that I asked him to put on the truck at the last minute that I did not include in the original estimate. Edward wrapped it in a blanket and put it on the truck. Upon delivery, every box and item was numbered and we checked them off one by one, every items was accounted for. Edward advised me the vase was damaged and he sent it to a shop to be repaired at no charge to me. The experience was exceptional beyond my expectations. I would recommend Wheaton to family and friends.

HORRIBLE FROM BEGINNING TO END!!!!!

Overall, the experience was excellent. Everything went well!

with the people at C & C

It was a good experience, the packers were great and the boys that moved me out of the house and into storage were really terrific! They should have had a driver on call though, because they couldn't find one for me for two weeks and my furniture had to be shuffled around. I would use them again but I would have to address this issue specifically.

Worst service I have ever received from not only a mover but of any industry. Lost, stolen, late property all in the same shipment.

I was very happy with them. They weren't the cheapest, but I am willing to pay for something when the quality is good. They were really good. Bill, my agent, was very helpful. The moving guys were great, too!

They gave a reasonable estimate. I was promised 4 men and a truck at 8 AM. I had a driver and one worker that was a lady show up at 11 AM. The other guys showed up in the after noon. They did not finish up at my home until 5:00 PM and then they went to dinner. It took them another 3 hours to get the items to my new home which is only about 45 minutes in traffic. They worked through the night as they sent the additional workers home. They told me business is slow and they had a hard time finding workers even though I had hired them 3 or 4 weeks before the move. I picked them over anyone else as I needed a piano moved and they did actually do a good job with that. I would not recommend them to anyone however. They quoted $1,800.00 and it ended up costing $2,400.00. They never called to tell me they were running late and it was a big difference from getting started at the beginning of the day.

We were very pleased with the excellence and integrity of Wheaton World Wide Moving and White Moving and Storage.