Wellman Exteriors Inc

they got delayed b/c of the cold weather but once they got out there they got the job done fast.

I was told multiple times that the providers we're going to be coming out within a designed time period to clean out the gutters. Unfortunately, that never happened. I sent repeated messages and called several times - only to receive the same assurance that service would be performed shortly. Again - that never happened. Finally, as snows are threatening, my husband went ahead and did the work himself as it became clear that the service was not going to be performed in a reasonable time span. I've requested a refund twice now, and am still waiting for a response to my request. My next step is to contact Angie's List to make a complaint. Very very frustrating and disappointing experience.

An administrative or scheduling nightmare for Wellman to perform service prior to freezing weather. One of the worst experiences I have had in dealing with home service. I have two recommendations: 1. Do not use Wellman for a time sensitive job (getting gutters cleaned before freezing weather arrives). 2. Do NOT prepay for services on Angie's List for time sensitive work--even though service provider has an "A" ranking. For me, the savings were not worth the aggravation. In addition because I had prepaid, I could to pursue other service providers without paying twice. I joined Angie's List to find the high quality service providers. This experience was very disappointing and I will never prepay for a home service.

I'm guessing Wellman Exterior had an unprecedented response for their gutter cleaning special as it took about two months from payment to completion of work. The crew of four workers arrived Sunday afternoon and completed the job in about thirty minutes. All gutters and down spouts were blown out and cleared. Two were on the roof and two cleared away all the leaves and muck extracted from the gutters. The crew did a great job cleaning up before departing. I would recommend Wellman Exterior for this service, but be prepared to wait for a while if purchasing this service at a special price.

Purchased "Deal" on 21 November. Received e-mail stating I was scheduled for 1st week in December. NOTHING! The second week I received a telephone call that I would be scheduled later. 3rd week when I called, a sarcastic-tone reply was, "I am answering them in an orderly manner." As of this date, the firm has not done the contract! They either bit off more than they could chew, or they just do not know how to manage a business OR it was a scam. My wife is ready to call Channel 8 Investigative Team to see if they will respond to that! Their actions (in-action) is a discredit to them and to Angie's List.

Purchased the service on 12-07-14 and contacted Wellman immediately. Was told it would be one week until service could be provided. Wellman has made approximately 7 appointments and has failed to show-up for all of them. This was purchased as a housewarming gift for my son and daughter-in-law. My daughter-in-law spoke with them this morning and they promised to call back in an hour. Two hours later she called them and guess what??? No ANSWER!!!! Totally unprofessional. Do not purchase!!! I think these small companies underestimate the response to the promotions. They need to be held to a limit that they can actually honor.

I purchased the service in early November and scheduled it for the week of the 10th or 17th of November - they were to select the date. They never showed up and finally called in December apologizing for not coming out due to "weather". They promised they would be out the following week. This did not occur either. Finally after numerous phone calls and an email they showed up and completed the work on Dec. 22. I would say that they completed 90 % of the work as the gutters are still not cleaned out fully in certain areas. The company claimed weather, which I understand when we had the early snowfall followed by cold temperatures. I am sympathetic to this, however, the lack of communication did not help the situation.

While the quickly and efficiently cleaned gutters from our house, they didn't clean up the leaves and debris that fell to the ground during cleaning. They left 30 minutes after arrival. We're pretty disappointed with the lack of professionalism and attention to detail. I won't use this company again or recommend them to friends and neighbors.

I bought the Big Deal, gutter cleaning, back in November I have yet to receive service. Please refund me.

Provider was prompt to schedule a time after the original contact date. The men showed up on time of scheduled service and were efficient and friendly.

Thought weather was not great it took repeated reminders to do my job

It went very well. Cameron was our service person. I told him I wanted no leaves on the ground because I had cleaned up the yard already, so he went up there with bags and put the leaves in the bags as he cleaned them. He went above and beyond.

When I bought the deal, they scheduled to be at our home the Monday before the Thanksgiving to clean our gutters. They didn't show up or give us a call. When we came back from vacation after Thanksgiving, I called and they gave us the run around. I have since called them every week and they state "we're on their list" to have service. We still do not have our gutters cleaned and are now asking for a refund as we wanted them cleaned in order to put our Christmas lights up.

They were on time & very professional. Cameron and his side kick knocked out our gutters quickly & carefully. They blew off the driveway before leaving and the gutters were spotless. They were very polite!

Everything went well. They came out and did the work and we are very satisfied.

Update: Discussed the situation with the owner today and my gutters are now cleaned and they tell me they issued a check for my partial refund which I should receive in a few days. I have updated my previous ratings. They did a good job on the gutter cleaning. We bought the $99 deal based on the square footage of our home being under 3,000 square feet. They said they needed additional money due to our house being larger than that. We sent them our MLS sheet showing that our house was less than 3,000, it is over if you include the basement. Although I did not understand how a basement impacted gutter cleaning we agreed to pay the additional fee. The bill included the $99 we already paid through the deal with Angie's list and we paid it in total which was our mistake, they agreed to refunding part of the money but we have not received it. I have sent multiple notes stating that it has not been received. They keep telling us that we are on the schedule for X day and then never show and also never call to say they can't make it. They have our money and also never did any work. The vast majority of the communications with Wellman Exteriors has been through Angie's list messages so we do have that history copied below. I have removed our names, phone numbers, email addresses and address but other than that this is our history of exchanges. Member 10/31/2014 Dear Wellman Exteriors Inc, I just purchased a service from your company. Please review the details below and respond within 2 business days to schedule the service. Scheduling Member suggested dates to schedule service: Morning (AM) on 11/7/2014 Afternoon (PM) on 11/7/2014 Morning (AM) on 11/17/2014 Note from Member Item Price Qty Total $99 for Complete Gutter Cleaning and Roof Debris Removal 99.00 1 99.00 Order Number: 1605887 Ordered On: October 31, 2014 Item ID: 207565 Member Info: Coupon Code: Gutter-1605887-1 Wellman Exteriors Inc 10/31/2014 Thank you so much for choosing Wellman Exteriors for your gutter cleaning services. We look forward to serving you! To finalize your information and add you to the schedule would you mind providing the best phone number to reach you at, a good email and the week you would like us to come out and clean the gutters. The Angie's list deal is for homes for up to 3,000 square ft, it will be an additional $75. Thank you! Member 11/1/2014 Hello! The best phone number to reach me at is XXXXX and my email is @gmail.com. We would prefer for you to come either next week or the week of 11/14. Our house is 2960 square feet. Can you confirm there won't be an up-charge for that? Thanks! Wellman Exteriors Inc 11/3/2014 Hello Member, Just doubled check on several sites and it says that you home is 4,434 square ft. Member 11/3/2014 The 4434 figure includes our basement. Without the basement it is 2960. I swear I'm not trying to pull a fast one on you! Here is a copy of our MLS sheet. (attached) Wellman Exteriors Inc 11/3/2014 Hello Member, I am sorry for the confusion, but are deal is based off square footage of the entire home regardless of level or size. I am sorry, I am going off what my bosses have instructed. We still have to charge the additional fee. Member 11/3/2014 Okay. Would you possibly be able to come out this Friday to do the work? Wellman Exteriors Inc 11/3/2014 I can put you on the schedule. Just a reminder, you do not have to be home during the time of the service. so we can come this friday or any day next week Member 11/3/2014 If you're able to come this Friday that would be wonderful. Thank you! Wellman Exteriors Inc 11/3/2014 I was actually just informed that out schedule is completely booked for this week. So next week would be better Member 11/3/2014 Next week is okay. Thank you. Wellman Exteriors Inc 11/5/2014 Wonderful! I have you down for a day next week. Our service technicians will give you a call the day of. Member 11/15/2014 Hello, I have a question about my invoice (WO-2601). It had the following two line items. 1 Gutter and Downsp... Cleaned all gutters and downspouts 84.15 84.15 1 Gutter and Downsp... SERVICE FEE FOR ADDITIONAL SQUARE FOOTAGE 75.00 75.00 I understand the service fee for the additional square footage, but am confused on the first line item as we were also charged $99 from AngiesList. Can you please clarify what that line item is? I'm worried we were double charged for the main cleaning fee. Thanks! Member 11/15/2014 We just returned home from vacation and it looks like the gutters of our house were not cleaned. Please see the following photos. (Attached photos) Wellman Exteriors Inc 11/15/2014 ignore the 84.15, that is for office purposes only. However the $75 is for the additional square footage that our deal doesn't cover. As for the gutter cleaning or lack there of, i will get a hold of the gentleman that was out and see what happened and i will have someone out hopefully this week to clean those out again! Member 11/15/2014 Thanks for getting someone to take care of the gutters. I received a voicemail on the 8th from (Employee) saying he was doing the gutters that day. We got home last night from vacation and were only able to check it this morning. I'm halfway wondering if the wrong house was done so you might want to confirm that he has the right address to make sure if that's what happened they don't do the same thing again! For the invoice, I already paid the full amount ($159.15) as well as the $99 to Angie's List for a total of $258.15. What would be the best way to get the $84.15 refunded that's for office purposes? Wellman Exteriors Inc 11/15/2014 I will talk to (Employee) on Monday and see what happened. I will leave a note for my boss to refund you 84.15 on monday as well Member 11/19/2014 Can I get an update? Wellman Exteriors Inc 11/20/2014 My boss has refunded the money on Monday, he said it would take a few days, 3-5. As for the gutters we are planning to due a round of gutter cleaning this coming weekend into next week. The weather will be warm enough for us to complete the jobs. Member 11/25/2014 Can I get an update on when the gutters will be cleaned? Thanks! Wellman Exteriors Inc 11/25/2014 We have you down for the end of this weekend if not by next week to re-clean the gutters. Member 11/25/2014 To be clear this is not a re-clean. Our gutters were very clearly never cleaned at all. Wellman Exteriors Inc 11/25/2014 Sorry for the wrong wording. My correction - the service technicians will be out to clean the gutters Member 12/1/2014 I called on Wednesday and was told someone would be out Saturday or Sunday but nothing yet. Can I get yet another update? Wellman Exteriors Inc 12/1/2014 Not sure what happened on Saturday. I was not in the office so I am unaware that you were moved. But i found that you are on the schedule for this coming thursday Member 12/1/2014 I am disappointed to hear I was moved to Thursday. This was purchased on 10/31. Could we be moved to today or tomorrow? Wellman Exteriors Inc 12/2/2014 We are now doing are schedule within proximity. We are going to be in your area all day thursday with other appointments. so it only make sense for us to put you on that day as well. Today, the 2nd, obviously cannot work due to the unexpected sleet and frost. Member 12/6/2014 Gutters are still not cleaned. What's the new date? We paid for the service on 10/31. We have been told you would come on 11/7, 11/8, 11/22 or 23, 11/29 and 12/4 and still nothing. We have called you and had all the many communications shown above. I am considering calling the better business bureau but really want my gutters cleaned and to have the services performed that I have already paid for. Also, we were never refunded the $84.15 noted above (11/15). Please check your records immediately. Wellman Exteriors Inc 12/8/2014 You are on the schedule for tuesday the 9th Member 12/10/2014 I really do not know what to do about this situation. You have my money and my gutters are not clean. And even worse- no communication from you, it takes us constantly reaching out to you to get a response. Just repeat no shows. I'm so frustrated. We paid for the service on 10/31. We have been told you would come on 11/7, 11/8, 11/22 or 23, 11/29, 12/4 and 12/9 and still nothing. Also, we were never refunded the $84.15 noted above (11/15). Please check your records immediately. Wellman Exteriors Inc 12/11/2014 Our service technicians will be back out this coming Friday Member 12/11/2014 Thank you. If they do come I will be so happy! What about the $84.15 refund? Wellman Exteriors Inc 12/12/2014 Did the refund not go through? Wellman Exteriors Inc 12/12/2014 I emailed (Employee) the day you told me and he said he issued one and it should take up anywhere from 3-5 business days. Member 12/12/2014 It has been 27 days. Wellman Exteriors Inc 12/12/2014 I just sent him an email asking him what happened. Once i hear from him, i will let you know Member 12/12/2014 Thank you. Are we still on the schedule for today? It is 2:30pm and no one is here yet.

They never gave a firm date, they became unresponsive. Called them 3 times and said they would have it done and never showed up when they said they would.

It took several calls because the weather turned unexpectedly cold and service was delayed. Never called me to tell me they weren't coming and never called me back to reschedule. I made 2 calls and after the third call I asked for a refund saying I had someone else lined up to clean. They said they would come the next day. The next day by 5:00 they still hadn't come so I called again. They said they would be here in 20 minutes, which they were. It took them about 10 minutes, using rakes, to clean my gutters. I don't know if the downspouts were cleaned but they did clean up after themselves.

Allow me to add my F to the chorus of Fs accumulating for this hideous business. My first call to Wellman Exteriors was on November 11, 2014 to schedule gutter cleaning--"we'll be there this week or next" was the response. Two weeks went by, no show. The second call I made asking why service is taking so long to complete was on December 2, 2014--"we'll be there this week or next" was the same response. My third call was December 10 (Wednesday) asking why the work had not been done. According to Megan, "We will come out tomorrow." Now it is Friday, December 12, 2014, after dark in the p.m. STILL NO SHOW. I really dislike being lied to, strung along. Wellman Exteriors is incompetent, inept, irresponsible, rude, thoughtless. If you like aggravation, insulting and arrogant disregard of common courtesy, not to mention utter absence of professionalism, and add to that ongoing frustration, this is the company for you. *UPDATE* January 3, 2015- After my review of December 12th, 2014. I recieved 3 calls from Wellman Exteriors, despite my telling them to take my name off of any lists and NEVER to contact me in any way ever again. In the third of those calls, the caller hung up on me in mid sentence. Today, Wellman Exteriors showed up to do the work, which was never completed in the first place and naturally I chased them out. It is hard to believe such stupidity can exist in the modern world.

Twice they told me that they'd come out but never did. They didn't even contact me to let me know they wouldn't be able to come out.

Purchased a big deal on October 29th for a gutter cleaning. Called weekly regarding the date the service would be performed and was constantly told "you're on the schedule for this week". Finally, after 5 weeks I called to cancel the service since it was clearly not going to be done and I needed the gutters cleaned out before the weather got too cold. Receptionist was quite rude as well and had a major attitude when I explained why I was canceling. In fact, she hung up the phone on me. Super disappointed in the lack of customer service (and lack of actual service, in fact).

That service turned out fine. I believe 3 employees came out and it took them about an hour.

They were prompt & thorough, and cleaned up some of the existing plant debris in the beds around the house where the gutter debris had fallen, going beyond expectations.

Set appointment for 2:00 PM gutter cleaning and waited until nearly 4:00 PM and since it was a no show had to call the office to cancel.

The work was fine - They were to come out on a Thursday but called to say they could not make it - rescheduled for Saturday but didn't show up. Called before and came on the following Monday.