SERVICEMASTER by F.E.S.

Came in. set meters down – checked drywall. Found no moisture today. Homeowners removed as much as was possible at time of damage.

Bryce Belier (owner/manager) came and gave me a thorough estimate. Stephanie and the cleaning team was awesome and did a fantastic job & couldn't be happier!

The response to my request to check the water damage was very quickly and just as fast to start the drying process. The communication throughout the work being done was very professional which was a breath of fresh air. When they removed the fans and other tools, my wife was sick and in bed. They were so considerate and quiet removing their items she didn't wake up. The workers were top notch. Thank you.

My home is now unfit for human habitation. Service Master by F. E. S. came into my home by another Contractor who I cannot name at this time due to litigation with but they are their subsidiary, to perform work after a Fire Feb. 19th 2015 and while in control of my home they did not ensure the safety of my home and all of its contents. This lead to them flooding my home because they did not provide any type of heater to the garage nor shut off water nor any other type of measures considering it was well into the negative temperatures and so my pipes burst and the water glass filter on the water softener (they called me Feb. 25th 2015 to tell me, your house is flooded and within 15 minutes I made it to my home to find no-one at my home which I felt that that was odd) and as I'm already on phone with insurance I step into flooded water to try and get at least some of our baby and wedding albums out of water. As I stood in water I quickly realized that there is a great chance I may be electrocuted so I made it to the panel box only to find that they had not shut off the electricity after supposedly arriving at my home and finding it flooded. Roughly 15 minutes goes by before they arrive and some guys start getting to work and they did not put down any protective equipment to ensure the upper part of the home where they are going in and out of was not receiving damage after the fact. For 43 days water sat in my home, also allowing moisture to ruin sub floors and right after the flood they removed a downstairs toilet which lead to category 3 water damage; fecal matter mixing in with all of the water and getting all throughout home and all throughout crawlspace and refused to properly fix the problem by either not removing things that should be removed, or getting all of the content out of the home not just after house fire/ and smoke but now also after the flood that they caused, the toilet was never capped but they put few small pieces 4 in long to cover the toilet pipe thing that comes up from floor which connects to toilet. Each time their workers flushed toilets (which they never brought out porta potty) to my home so their workers could use but instead decided that they would use my facilities and not just that but in every matter that they used water it was backing up more sewage water into home and they finally sat me down at my own kitchen table after weeks of supposedly trying to get water out of my home. And they told me your insurance isn't going to cover us to leave the air scrubbers and all of our equipment in our home and so we are going to be getting them out of here and they did. Mind you I had complained so much throughout the process of either things not being done correctly or to what we believe to be correct from a standard moral and sound person who has been through enough in life...from my own eyes...served in the United States Marine Corps and now being a disabled Veteran who has 3 wonderful children (one of whom almost died from house fire), service dog, which became very sick after fire, and a wife who took care of me throughout surgery after surgery after surgery and on...) but of course any one of you out there who knows what its like to go through this because you have been through this in at least one of the situations. You know that all we wanted was to get back into our home and by that I mean a home that is safe, sound, and a healthy environment. So after firing individuals I had almost two of every type of inspection or estimate and I talked to Health Department and Builder Inspector and anyone else who would able to give professional opinions, perform work, and or be able to support in either way after coming into my home and doing their own tests and examinations to find out what is all wrong...over $173,000 in damages was just one quote. Our home is Unfit For Human Habitation by the Health Department and has deadly molds throughout all of home (one of the most toxic...I'll let you look it up...starts with an S). This ultimately lead to myself becoming more sick as well as my kids who were no longer allowed back inside by Dr orders. My family has had to move 13 times already, are in my opinion homeless and financially crippled (I sold tractor, all equipment, and anything else to make money to pay for things. There are many things else but I only have so much time but to whom it may concern, my family and I tried to resolve these issues through another avenue and they ultimately backed out because of a reason that I find most despicable, disgusting, in bad faith, and it hurts me deep deep down to even say but they felt that because of an A rating that was on Angie's List that they need not be apart of resolving this issue. I hope and pray that they will understand that each night they and theirs leave work each day and get to home to A HOME that ...MY FAMILY STILL TO THIS DAY IS NOT ABLE TO GO HOME (My home needs torn down and rebuilt to make safe, sound, and healthy), MY FAMILY IS BROKE, MY FAMILY IS NOT EATING A HOME COOKED MEAL, MY FAMILY IS NOT SLEEPING IN THEIR OWN BEDS, AND LAST BUT CERTAINLY NOT LEAST MY FAMILY ONLY ASKED TWO THINGS OF INDIVUALS WHEN THEY CAME INTO MY HOME AFTER ALL THIS STARTED; AND THAT WAS PLEASE IF YOU WISH TO SMOKE ONE CAN GO ANYWHERE ON MY PROPERTY BUT PLEASE NOT IN OUR HOME AND SECONDLY, I KNOW THIS MAY BE A FEW WEEKS BY WHAT THEY WERE TELLING US IN THE BEGINNING AND ALL I COULD ASK IS THAT YOU DO A GOOD JOB AND DO IT THE RIGHT WAY. AND THEY TOLD ME TO MY FACE, "DON'T WORRY MR. .... WE WILL TAKE CARE OF YOU!

Basement flooded, content wet, found mold. Removed all content exposed or wet, demolition, removal, tested & okay.

All technicians were on time, courteous, and professional at all times. Great experience for a not so good event!

My insurance contracted all the companies. Our roof started leaking. Mold was discovered. The clean-up was professional & thorough.

My insurance contracted all the companies. Our roof started leaking. Mold was discovered. The cleanup was professional & thorough.

Bryce and his crew were quick to respond to me when our basement flooded. They worked hard cleaning up and communicated with me daily and came in to check on progress.

Servicemaster did a wonderful job correcting the problem. They were prompt, and courteous. We are very pleased.

Service Master arrived within hours of discovering our basement had flooded. AJ was our lead technician and we could not have been happier with his professionalism.

Water discovered running onto kitchen floor in early AM from faucet leak.

It went well. They were able to make a difference in the stain, but we decided to purchase a new chair. We took the chair to them and they unloaded it. When cleaning was complete we picked up the chair, and they loaded it. They were courteous and professional. I do not remember what the charge was, but we felt the price was fair compared to other providers.

Water mit. Quick and easy process. Professional and nice.

Technicians were very professional.

Contractor was incredibly professional. Preformed as quick as possible while producing quality work. He kept us updated along the way.

Great! My insurance company recommended three service providers and we used Angie's List to make our final decision. I was pleased to see that they had an 'A' for water mitigation as compared to the other two who had 'C' and lower. When I called them, they arrived on-time and began the restoration and drying process immediately. They came out everyday to check the progress and to make sure that everything was drying properly. They removed laminate wood flooring, cabinetry, foam padding, a soaked ceiling, etc. The best part - they cleaned up the debris afterwards! The guys were courteous and very professional. We highly recommend using them.

Gentleman came out the evening of, worked until midnight. They came back the next day and the day after (3/10/15-3/12/15) to make sure the drying process was working.

Words cannot describe the unprofessional unnecessary treatment we received from this company. On 9/18/2014 Our basement - approximetally 1100SF 5 rooms flooded due to our sump pump failing. We went to Menards, purchased a new sump pump, removed the old one and put the new one on. We kept the old sump pump and the receipt for proof of purchase. We contacted our Insurance provider and they recommended Servicemasters F.E.S. the Insurance Company sent an assignment to Servicemasters at 6:23p.m. The service tech contacted us at 6:31p.m. and arrived at our house at 9:36p.m. They was very professional explained the procedures and told us the dryers would be in our house until Monday morning. 72 hours at the least.... On Friday 9/19/2014 our insurance adjuster contacted the service tech and questioned their decision to not discard the carpets and to consider recategorizing the flood damage. This upset the management team at Servicemasters and this is when the unprofessional unnecessary treatment to the client comes into play... Saturday morning 9/20/2014 at 11:39 a.m. The service tech shows up he is upset and telling us about our Insurance adjuster contacting him and explaining he discussed this with his managenment team and they was not happy they felt the Insurance Company was going to try and make them liable for the carpeting. The service tech proceeded to remove all the equipment with no explanation and said the basement was dry . He said he would stop by to pick up the release papers later because he had somewhere he needed to be by 12:30 and told us we could just leave them on the front porch. At this time we went downstairs and realized the basement was still damp. He never showed up to pick up the papers he called Sunday morning and I informed him we was not signing the release papers because the basement was still damp. On Monday at 1:00p.m. Our adjuster came over to complete a walk through. We explained to our adjuster that we are not privy to discussions between the Insurance company and the contractor and they was extremely upset and had removed the equipment after 31-32 hours while their was still standing water in spots and the carpet was still damp. The adjuster took pictures and told us we could get a second contractor to complete the work since Servicemasters left our house on Saturday and on Monday had made any attempt to offer any resolution to our complaint . We contacted another provider they came out removed the baseboards and set up dryers. Bob Brummett contacted Dwayne On 9/26/2014 to discuss a resolution to our complaint ...so we thought ..later we would find it was nothing but an attempt to gather information on us that we was being deceitful...We provided Bob with information on our new contracor,s findings willingly. Bob also contacted us on Monday 9/29/2014 to see if we would allow Bryce Beller,Owner/Operations Manager to come assess the situation we also agreed to that. Bryce came in investigated our basement and came to the conclusion that we had another leak in our HVAC Unit and that is why the carpet was still damp when they moved their equipment out of our house,that explains the standing water. Wait what ... We informed our new contractor of Bryce's conclusion and told them we would investigate. After careful investigation we notified our new contractor and informed them we found the other source.. There was none just an attempt by Servicemasters to justify removing their equipment due to bad management decisions before the job was complete.. We received an email on 11/21/2014 from Bob Brummett that was accusitory and untruthful about me and my husband's integrity and that we was responsible for payment. Not at any time did we say we wasn't going to pay this company for their services however we did say Servicemasters should take some responsibility in the fact that they did not fulfill there obligation to us as promised. What I care about is MY HOUSE and whether it is left suseptable to MOLD.. not the distrust between Servicemasters and the Insurance Company. #UNPROFESSiONAL #UNNECESSARY TREATMENT. GOD Bless You!! Pam Dunn

Everyone was polite and well trained very satisfied with the work.

Fine. Quick work. Nice/courteous on phone & in person. Service was appreciated.

Everyone was awesome! They worked fast and were very thourough. they answered all my questions and were very kind.

Dan was on time and maintained good communication. Job was completed in a timely manner.

It went very well. I have nothing but compliments for them. I had many questions for the women there doing the job, and they were very helpful. They did a very thorough job, and they were very neat and tidy.

Excellent! Very nice people. Chris, Chip and AJ. Very aware of our concerns, explained what they were doing. Considerate at all times!