SERVICEMASTER by F.E.S.

Would 100% hire again. Professional and timely! Fantastic experience! One year after building our home, half of it burnt down. So, not only was this devastating, but we needed to ensure that any work done was up to par, or better, than the original construction. They delivered and then some. This restoration company went above and beyond in fixing up my place after a fire. Their attention to detail and commitment to quality were outstanding. Now, my house feels completely renewed, and I couldn't be happier with their excellent service. Additionally, we added space above our garage as well as an outside balcony with stairs and we are more than thrilled with the result. Also, Mike (one of the workers) is the hardest working man in the construction business. Highly recommend them for anyone needing restoration or upgrades!

No transparency, no accountability, Alan blames the customer instead of being honest about they delays, and mistakes. I can’t even get lists of what all has been trashed, credited, and what is being cleaned and how. Currently I have asked them to remove their 1 piece of equipment, that oddly isn’t even running (so why was it left?), and bring my belongings back and it’s been 6 weeks and they have not even responded and no work has been done. But they send an outrageous bill. He keeps telling people I locked him out, which isn’t true, but that’s not the point, he didn’t contact me even once about it or ask me to let him in. I had to contact him to find out what was going on. Someone needs to get in touch with me and let me know when my belongings will be brought back. I’m tired of them holding my things hostage. I’m checking into them trying to make these fraudulent charges! I’ve asked for a list of everything in their possession, what service was done, and it’s current condition as well as a list of things thrown away which should have been approved and comped by the adjuster. Not a list that is nondescript and fraudulent! Michael Stock

The company is only out for money and that’s it. Comes in starts tearing out everything without letting customer know. Will charge for work not preformed ( so make sure you double check their invoice)

The work is still not complete. Getting ahold of the project manager or the owner (his brother) is like pulling teeth. It has been one week since I last heard from the PM and 2 weeks since I asked the owner to call me. We are 13 weeks into the project and over one month behind their due date. There is sill significant work to be done or redone, as it was done incorrectly or extremely poorly the first time around. Cost estimates exceeded what my insurance provided, which was done in partnership with ServiceMaster. They have “fiddled” with math many times, each time creating discrepancies somehow increasing the overhead and profit. There has not been one item I can think of that was done correctly from start to finish. This is a circus. While I have zero experience in this area, I’ve had to correct the pm from ordering the wrong size cabinet, point out flooring install was done incorrectly and with mistakes, same with painting( ceiling, light fixtures...) it is not an exaggeration to say that everything had issues. Not to mention he had painters come before other workers who then ruined the paint job and had them come back before noticing the flooring was incorrect. Now it has to be ripped out, painted for third time. Cleaning job was done by inexperienced crew and at least half of My rooms we’re not touched. My dining table is damaged and material left for me from mg original flooring install one year ago was ripped open and used by this crew without my permission... and they charged me for it as if it was theirs! They are professional, but their word is meaningless. I urge you to save yourself time, money, and the value of your home. My light fixtures were left crooked, others never put in place. Door hinges ALL left partially out. Every trash can in my house was filled to the brim, with toilet paper and food hanging out.

They showed up on time and did a very good job of cleaning out dust and debris from the vents.

Great experience from the first 9 p.m., Saturday night, phone call thru entire drying process.

Joseph was very knowledgeable and informative.

Excellent! They came at 9pm and worked to get it done.

Excellent! They were friendly, knowledgeable, fast, informative!

Great service. Everybody was on time and very polite.

Great job, Explained process well everything went process stated!

Excellent experience from beginning to end. Very professional, prompt & courteous. They far exceeded by expectations.

Discovered my basement was flooded on a Friday evening when the power was out at my house. Called ServiceMaster late on Friday and talked to Bryce. He kept in contact with me until they were able to get to my house the next day. They quickly got the water out of my basement and began clearing out damaged items. They started drying that night and kept it up until the following Friday. Every visit was professional and friendly. I'd recommend them to anyone in a similar situation.

Leak started 8/15/2016. Called ServiceMasters and Bob was here in about an hour to begin drying the area. Bryce came daily to check progress. Drying complete by 8/20/2016.

Great job – on time, efficient, professional, friendly.

Jo from Service Master was amazing!

Great, very friendly, knowledgeable, prompt, and thorough. The floor is dry and fixed.

Very professional and friendly service. Joseph was very good at communicating with us and explaining detail at the drying process.

They knew what they were doing and explained it well. When an issue take on their part led to a slight delay, we were not changed for the extra time, job well done.

All service techs were on time and helpful. Finished as scheduled.

Great customers service. Very professional and proficient with services provided.

Work was performed on time, budget and according to scope of work.

They responded quickly were sensitive to what we were going through and well very thorough and took an interest in our kids safety.

Fine – employees were courteous and helpful.

I was out of town when it was discovered that my home had flooded from a cracked toilet component. The flooding was extensive, covering about 80% of my upstairs and basement. My insurance contacted ServiceMaster who was on site the next morning to assess and begin the dry out process. Over the next several weeks, they boxed up most everything in my home, moved furniture, ripped out carpet, cleaned every surface in my upstairs, etc. They then proceeded to the basement to begin mold clean up. Many possessions in the basement required extensive sorting and cataloging for the insurance company and they did a fantastic job. This was a major undertaking and they handled it great! They then proceeded with the mold remediation in the basement. This is still a work in progress as the basement is being rebuilt and my possessions will then need cleaned and returned to the basement. The staff at ServiceMaster is one of the hardest working, most dependable group of people I have every worked with! They are also some of the most pleasant and caring people! I have many antiques, etc that required special handling and they did a great job! They are always very responsive and very thorough with explanations. I could not have asked for better people to work with through this entire process. Since my insurance has covered most of the cleanup cost, I can only speak to the cost of mold cleanup. I would have not hesitation to recommend this company to anyone requiring this type of service!