SavATree Indianapolis

CAME ON A SATURDAY AND REMOVED BUSHES. THIS BUSH WAS HIDING A STOP SIGN SO THIS WAS A SORT OF EMERGENCY. WE ALSO GOT SOME ADVICE ON HOW TO KEEP BUSH FROM RETURNING. (BURNING BUSH)

I CALLED THEM AROUND NOON ON A FRIDAY BEFORE A HOLIDAY WEEKEND. BY ABOUT ONE O'CLOCK THE ESTIMATOR WAS HERE, AROUND TWO OR 2:30 THE CREW WAS HERE AND WERE FINISHED AROUND 3:30. I TOLD THEM IT WASN'T AN EMERGENCY. I WONDER HOW FAST THEY WOULD HAVE REACTED IF IT WAS?

THIS IS A 3 YEAR OLD HOUSE WITH ALL NEW (1 - 3 YEARS)TREES RANGING FROM 30' TALL TO SMALL JAPANESE MAPLES THAT HAVE NOT BEEN TOUCHED SINCE PLANTED. MR PING WAS VERY INFORMATIVE AND TALKED ON LEVEL THAT I COULD UNDERSTAND ALL OF HIS SUGGESTIONS AND ANSWERED EVERY QUESTION COMPLETELY. NONE OF OUR TREES WERE IN SEVERE CONDITION JUST 'IGNORED' STATUS, THEREFORE HE SUGGESTED WE NOT WASTE OUR MONEY THIS SEASON, BUT THAT WE START A PROGRAM WITH PING'S NEXT YEAR THAT INVOLVES A 4 - 6 TIMES A SEASON VISIT THAT WILL INCLUDE PRUNING, SPRAYING AND FERTILIZING. HE DID NOT CHARGE FOR HIS 1 HOUR VISIT AND ADVICE & NEVER ASKED ME TO SIGN A CONTRACT FOR NEXT YEAR (DIDN'T EVEN SHOW ME ONE). I WILL DEFINITELY HIRE PING'S NEXT SEASON AND WILL FOLLOW UP WITH A RATING THEN. THEY ALSO SELL, DELIVER AND STACK FIRE WOOD.

NOT HELPFUL, COULDN'T OFFER ANY OPINION AS TO IF I COULD SAVE IT OR SHOULD JUST CUT IT DOWN. SEEMED HE WAS VERY BUSY, DIDN'T SEEM TO FOCUS ON WHAT WE WANTED.

THEY WERE VERY HONEST AND TOLD ME THEY DIDN'T SERVICE MY AREA, THEY REFERRED ME TO ANGIE'S LIST SO I COULD GET THE HELP I NEEDED AND I REALLY APPRECIATED.

THEY WERE PROMPT AND COURTEOUS DID WHAT THEY SAID THEY WOULD DO, WE WERE VERY SATISFIED IN ALL RESPECTS.

I WAS IMPRESSED BY THE WAY THEY DETERMINED PRIORITY BASED ON THE DANGER CREATED BY THE TREE. OUR HOUSE WAS IN DANGER OF INCURRING DAMAGE BY ITS INSTABILITY. WE WERE IN FACT A PRIORITY.

IT WAS A BUSY SEASON SO IT TOOK THEM A WHILE TO GET TOO IT, BUT THEY DID A GOOD JOB ONCE THEY GOT TO IT.

THEY DIDN'T SHOW UP FOR ESTIMATE, NO CALL/NO SHOW!

THE MEN WHO PERFORMED THE WORK WERE GREAT! THEY WERE VERY ACCOMMODATING IN ANSWERING OUR QUESTIONS AND LETTING US PHOTOGRAPH AND VIDEOTAPE THE DEMISE OF A DEAR FRIEND (OUR TREE). THE GENTLEMAN IN CHARGE (?? I CAN'T REMEMBER HIS NAME) HAD AN AUDUBON SOCIETY BOOK ON TREES, AND HE FOUND OUR TREE IN IT. THE JOB TOOK AT LEAST 4 HOURS, FOUR OR FIVE DIFFERENT MEN, A 'CHERRY PICKER TRUCK', A CRANE TRUCK, AND A GRINDER/MULCHER (??). I SHED TEARS TO SEE OUR TREE BEING CUT DOWN, BUT IT WAS NECESSARY. AFTER WITNESSING THE HARD WORK THAT WENT INTO THE JOB, I FEEL THAT WE MORE THAN GOT OUR MONEY'S WORTH.

THEY DID THE JOB AHEAD OF TIME. PRICES ARE GOOD.

THEY SEEMED TO DO A VERY GOOD JOB. THE PRICE SEEMED A LITTLE BIT HIGH, BUT THE JOB WAS WELL DONE.

I'VE USED PING'S BEFORE, BUT THIS TIME THERE ESTIMATE WAS MUCH HIGHER THAN THEIR COMPETITION. WENT WITH ANOTHER COMPANY. PING'S ESTIMATE WAS $2500 FOR SAME WORK.

IN CUTTING THE TREE, THERE WAS A BEE'S NEST. I WAS BETWEEN THE GARAGE AND THE FENCE AND SUSTAINED MULTIPLE STINGS FROM IT. THIS MAN HEARD ME YELL. THIS MAN SAID "ARE YOU OKAY" AND POINTED OUT A BEE ON MY ANKLE. I LEFT IN A HURRY TO GET OVER TO A MED CHECK PLACE. I DIDN'T CLOSE MY GARAGE. THEY PUT THINGS IN THE YARD AND CLOSED MY GARAGE FOR ME. I WAS SO GRATEFUL.

I'VE USED THEM BEFORE AND HAVE ALWAYS HAD GOOD SERVICE AND I WILL USE THEM AGAIN.

PERSON SAID THAT THEY WOULD BE BACK TO DO THE JOB BY THE END OF THE DAY.DID NOT RETURN - AFTER FOUR DAYS WE HIRED SOMEONE ELSE WHO DID THE JOB THE SAME DAY. I SUSPECT OUR JOB WAS TOO SMALL FOR PING'S.

DIDN'T ALWAYS RETURN PHONE CALLS RE SCHEDULING. (IT WAS A BUSY TIME DUE TO STORM DAMAGE, BUT CALLS SHOULD STILL BE RETURNED).

THEIR PRICES WERE COMPETITIVE. THEY DETERMINED A BIRCH HAD AN IRON DEFICIENCY AND TREATED FOR IT. IT SEEMS TO BE AN IMPROVEMENT COMPARED TO LAST YEAR.

ONCE I GOT THEM OUT THERE, THEY DID A GREAT JOB. I HAD TO CALL TO REMIND THEM THAT OURS WAS EMERGENCY SERVICE BECAUSE THE LIMB WAS IN THE SWIMMING POOL!

AFTER A MONTH AND A HALF OF WAITING, I PHONED THE COMPANY. THEY STILL DID NOT HAVE ME SCHEDULED. THE THING THAT IRRITATED ME THE MOST IS THAT THEY DIDN'T HAVE THE COURTESY TO PHONE AND KEEP ME ADVISED ON ANY DELAYS. I WON'T DO BUSINESS WITH ANY COMPANY THAT THINKS THAT LITTLE OF THEIR CUSTOMERS. THEY DO A TERRIBLE JOB OF STAYING IN CONTACT WITH THEIR CUSTOMERS. MY NEIGHBOR USED TO USE THEM, BUT THEY DIDN'T SHOW UP FOR THEM EITHER, AND OF COURSE, NO PHONE CALLS.

THEY HAD TO COME BACK BUT DID SO FREE OF CHARGE. I HAVE USED THEM MANY TIMES. THEY ARE VERY PROFESSIONAL.

BILL PING RETURNED MY CALL THAT SAME DAY, EVEN THOUGH IT WAS SUNDAY. THE NEXT DAY, MONDAY EVENING, MIKE CAME OUT TO DO AN ESTIMATE. HE WAS HIGHLY KNOWLEDGEBLE AND QUITE POLITE. THE ESTIMATE WAS $ 565 FOR REMOVAL & STUMP GRINDING OF 1 BRADFORD PEAR, + $885 FOR THINNING AND CABLE BRACING OF A CLUSTER OF ELMS, TL: $1450. IT TOOK 5 WEEKS FOR PING'S TO COME DO THE WORK, BUT THAT WAS DUE TO THE EXTRAORDINARY NUMBER & SEVERITY OF RECURRING STORMS WHICH HAD KEPT THEM EXCEPTIONALLY BUSY. THE DAY THEY WERE READY TO COME OUT, MR. PING CALLED AND VERIFIED WE STILL WANTED THE WORK DONE, AND THAT IT WAS AN ACCEPTABLE DAY FOR US, THOUGH BOTH AT WORK. OTHER THAN MY WIFE FEELING THE CLEANUP WAS A BIT MESSY AND INADEQUATE, THE WORK ON REMOVING THE 1ST TREE WAS DONE FULLY AND WITH NO DAMAGE TO THE NEARBY HOUSE, SHRUBS, FLOWERS OR THE LAWN.

MR. PING WAS VERY KNOWLEDGEABLE AND INFORMATIVE.

I CALLED AND ASKED WHEN I COULD EXPECT SOMEONE OUT, WAS TOLD THEIR SCHEDULING PERSON WAS NOT AVAILABLE, SO I ASKED THAT THEY GIVE ME A CALL BACK. I CALLED THE COMPANIES FOR THREE WEEKS STRAIGHT AND NEVER HEARD ANYTHING. I CALLED TO CANCEL APPOINTMENT.

MR. PING GIVES YOU PROOF OF INSURANCE AND A COPY OF HIS BBB RECORD WITH HIS ESTIMATE, WHETHER YOU ASK FOR IT OR NOT. VERY PROFESSIONAL AND THOROUGH. IT'S HARD TO GET A TREE COMPANY OUT RIGHT NOW AS EVERYBODY'S BUSY FROM THE SUMMER STORMS. THEY DID A GOOD JOB, ALTHOUGH THEY FAILED TO HAUL AWAY A 36' PIECE OF ONE OF THE TREES. NO BIG DEAL TO ME, I'LL CHOP IT UP FOR FIREWOOD AFTER IT DRIES OUT.