SavATree Indianapolis

THE KNOWLEDGE MR. PING HAS AS AN ARBORIST IS GOOD AND THE WORK WAS DONE WELL. MY PROBLEM WAS IN COMMUNICATING WITH HIS OFFICE. I LEFT A MESSAGE AND NO ONE CALLED BACK AND WHEN I FOLLOWED UP THEY SAID THEY DID NOT GET THE MESSAGE. I FAXED THEM AND THEY DID NOT GET THE FAX. IT WAS WORK COMMUNICATING WITH THEM AND TRING TO GIVE THEM THE ORDER. IT WAS WORK TRYING TO COMMUNICATE WITH THEM TO SCHEDULE THE WORK.

THEY MADE A GOOD IMPRESSION INITIALLY. IT TOOK SOME TIME TO SCHEDULE THE APPOINTMENT, SINCE I WANTED TO BE PRESENT. THEY SET THE APPOINTMENT FOR TODAY. AFTER ASKING THAT THEY NOTIFY ME OF WHEN THEY WOULD ARRIVE & CONFIRMING A REQUEST TO NOTIFY ME WITHIN AN HOUR OF THEIR ARRIVAL, I WAS DISSAPOINTED TO COME HOME AFTER CHECKING WITH THEM, ONLY TO FIND THEY HAD ALREADY BEEN HERE, DONE THE WORK, & LEFT. WHEN I CALLED THEM TO COMPLAIN, I WAS HORRIFIED WITH THE ATTITUDE THEY EXHIBITED & THE LANGUAGE THEY USED. I WAS BERATED & INSULTED SIMPLY FOR ASKING THEM TO HONOR THE COMMITMENTS THEY MADE TO ME. THE WORK IS WELL DONE, THOUGH IF I HAD BEEN PRESENT, I COULD HAVE COMMUNICATED THE SPECIFICS OF WHAT I HOPED FOR MUCH BETTER. VERY DISAPPOINTED BY THEIR VERY UNPROFESSIONAL ATTITUDE.

THEY DID A VERY GOOD JOB AND CLEANED UP VERY WELL. THEY DID EVERYTHING I ASKED PLUS A LITTLE MORE FOR THE PRICE THEY QUOTED ME AT. I FELT THE PRICE WAS VERY REASONABLE.

THEY CAME IN AND THEY CLEANED UP AFTER THEMSELVES AND DID NOT CREATE AND DAMAGE IN A COMPLICATED SITUATION. I WAS VERY HAPPY WITH THEM AND THEY WERE VERY PROFESSIONAL. OUT OF THREE ESTIMATES I GOT HE WAS THE ONLY ONE THAT CAME BACK WITH A ESTIMATE THAT I DID NOT HAVE TO CONTACT T GET THE ESTIMATE. I WOULD HIRE THEM AGAIN.

EXCELLENT PRUNING JOB ON ALL TREES, COMPLETED IN TIMELY MANNER (WITHIN ONE WEEK OF CALL). FERTILIZATION WAS ALSO COMPLETED RIGHT AWAY. SLOW IN REMOVING PRUNED OAK BRANCHES WHICH HUNG OVER NEIGHBOR'S PROPERTY, BUT MR PING FINALLY TOOK THOSE BRANCHES THREE WEEKS AFTER DEAD-WOODING JOB WAS DONE.

GOOD JOB. GOOD CLEAN UP. FRIENDLY CREW.

PHIL PING CAME OUT TO GIVE ME AN ESTIMATE THE DAY AFTER I CALLED. HE WAS VERY POLITE AND ACCOMMODATING. HE SAID HE'D BE OUT TO DO THE WORK WITHIN A FEW WEEKS. AFTER 2 WEEKS, I CALLED AND THEY APOLOGIZED AND EXPLAINED THAT THEY HAD BEEN PRESSED BY STORM DAMAGE. THEY CALLED BACK WITHIN A FEW HOURS AND SAID THEY'D BE OUT ON TUESDAY. THEY CAME WHEN THEY STATED THEY WOULD, WORKED QUICKLY IN HOT WEATHER, AND CLEANED UP NICELY. I WAS VERY PLEASED WITH THEIR ATTENTION TO DETAIL. THIS IS THE SECOND TIME I HAVE USED THEM, AND I'VE HAD A GOOD EXPERIENCE BOTH TIMES. I HIGHLY RECOMMEND THEM.

VERY STRANGE EXPERIENCE. THEY CHARGED $75 FOR THEM JUST TO COME OUT TO LOOK AT IT. THE GUY WHO CAME OUT TO LOOK AT THE TREE ADVISED ME THAT I HAD AN ENORMOUS AMOUNT OF WORK TO BE DONE. I TOLD HIM THAT I JUST NEEDED THAT ONE TREE LOOKED AT, BUT HE WAS ADVISING ME ABOUT THE DEADWOOD THAT NEEDED TO BE REMOVED FROM OTHER TREES. I SAID I JUST WANTED THE TREE FERTILIZED, THAT WAS IT. I FELT THAT I PAID MORE FOR IT THAN I SHOULD. IT WAS $259. I CALLED FOR A RECEIPT TODAY, AS THEY NEVER GAVE ME ONE, AND ALSO TOLD THEM HOW I FELT ABOUT THE TREE. THE OWNER WENT ON AND ON ABOUT HIS BILLS, HIS MONETARY RESPONSIBILITIES AND WHY HE HAS TO CHARGE SO MUCH! HE ACCUSED ME OF CALLING HIM A "THIEF" BECAUSE OF MY FEELINGS ABOUT THE PRICE. I FELT ATTACKED OVER THE PHONE AND IT WAS VERY UNCOMFORTABLE. HE BASICALLY WAS UPSET THAT I WAS WASTING HIS TIME ON THE PHONE AND I TOLD HIM ALL I WANTED WAS MY RECEIPT AND JUST TO STATE THAT HIS PRICE WAS A BIT HIGH. THAT WAS IT.

I LIKE HIM, WE HAVE USED HIM BEFORE.

PRICING WAS TOO HIGH, ALMOST DOUBLE A COMPETITOR I WENT WITH.

VERY GOOD WORK. TREES LOOK GREAT. ALL LIMBS AND BRANCHES CUT FROM TREE WERE CLEANED UP, NO MESS FOR ME TO PICK UP. I WOULD HAVE THEM BACK AGAIN.

VERY PROFESSIONAL & HELPFUL. VERY GOOD CLEANUP.

LATER THAT WEEK I FOUND AN ESTIMATE ATTACHED TO MY DOOR THAT GAVE ME A PRICE FOR TREE REMOVAL AND STUMP GRINDING ONLY. WHEN I CALLED THE OFFICE THE NEXT DAY, I SPOKE TO A WOMAN WHO ANSWERED THE PHONE, AND I EXPLAINED THAT I HADN'T GOTTEN ALL OF THE INFORMATION I REQUESTED. SHE WAS VERY TERSE IN HER REPLY AND SAID ''IT'S $55 TO HAVE A TREE EVALUATED''. I SAID I UNDERSTOOD THAT, AND THAT'S WHAT I THOUGHT I WAS GETTING. SHE THEN REPEATED ''IT COSTS $55 TO HAVE AN ARBORIST EVALUATE THE TREE''. I DON'T KNOW WHERE THE ''DISCONNECT'' HAPPENED BETWEEN THE GENTLEMAN I SPOKE WITH THE FIRST DAY AND THE PERSON WHO LEFT THE ESTIMATE AND THE RECEPTIONIST WHO ANSWERED THE PHONE WHEN I CALLED IN AFTER THE FACT. I DECIDED THERE ARE PROBABLY OTHER COMPANIES WHO WOULD APPRECIATE MY BUSINESS MORE.

THEY ARRIVED EXACTLY ON TIME BOTH DAYS; ALL CREW MEMBERS WERE VERY, VERY POLITE AND RESPECTFUL OF MYSELF, MY HUSBAND, AND MY CHILDREN; THEY WORKED VERY EFFICIENTLY AS A TEAM, AND WORKED VERY HARD ON TWO HOT DAYS. THEIR PRICING WAS SOMEWHAT COMPARABLE TO THE OTHER TWO QUOTES WE'D GOTTEN....IT TURNED OUT TO BE ABOUT 20% MORE THAN ORIGINALLY ESTIMATED, BUT THIS WASN'T A BIG SURPRISE BECAUSE IT HAD BEEN QUOTED AS AN HOURLY JOB, NOT PER PROJECT, AS THERE WAS SO MUCH TO BE DONE AND HARD TO ESTIMATE EXACTLY HOW LONG IT WOULD TAKE. WE KNEW THAT WHEN WE CHOSE THEM FOR THE JOB. IT STILL CAME IN LESS THAN ONE OF THE OTHER QUOTES WE GOT! WE DEFINITELY FEEL LIKE WE GOT OUR MONEY'S WORTH, BECAUSE THEY WORKED NON-STOP THE ENTIRE TIME THEY WERE HERE. VERY PLEASED.

WE CHOSE NOT TO GO WITH THIS COMPANY. THEY WERE BOOKED AND COULD NOT DO THE JOB FOR OVER 2 WEEKS. IF WE WANTED THE WORK DONE SOONER, THEY WERE GOING TO ADD ON VERY HIGH EMERGENCY FEES. THEY WERE MORE EXPENSIVE THAN THE ESTIMATE OF THE OTHER COMPANY WE CHOSE. THE PERSON ANSWERING THE PHONES WAS ALSO NOT VERY CUSTOMER SERVICE FOCUSED.

PRICE WAS THE LOWEST. THE WOMAN WHO ANSWERED THE TELEPHONE WAS NOT POLITE - SHE WOULD NOT GIVE ME ANY INFORMATION, BUT JUST DIRECTED ME TO SIGN OFF ON THE QUOTE, PUT MY CREDIT CARD # AND FAX IT TO HER. I WAS UNCOMFORTABLE, BUT BECAUSE THEY INCLUDED NICE MATERIALS WITH THE QUOTE AND WERE ON ANGIE'S LIST, I TOOK THE RISK. THEY DIDN'T CALL TO SCHEDULE ME THE FIRST 3 OR 4 CONTACTS I MADE WITH THEM, AFTER I FAXED THE INFO AS INSTRUCTED. THEY DID A LOT OF WORK THE FIRST DAY, BUT DIDN'T RETURN UNTIL TWO DAYS LATER TO FINISH IT UP. THE CREW WAS VERY NICE, BUT THEY DIDN'T GRIND THE STUMP THE ENTIRE WAY. THEY MOVED A ROCK TO GET TO THE STUMP BETTER AND THEN THE CREW SAID THEY WERE 'GRIPED OUT' BY THEIR SUPERVISOR BECAUSE THAT WASN'T QUOTED. THE ROCK AND THINGS THEY MOVED TO GET TO THE STUMP WERE NOT RETURNED TO THE ORIGINAL PLACE OR PICKED UP (YARD WAS LEFT A MESS) BECAUSE THE CREW SAID 'THEY HAD ALREADY DONE MORE THAN THEY WERE SUPPOSED TO.' I WOULD HAVE RATHER PAID MORE TO HAVE A CLEAN YARD.

REALLY GREAT CREW, AND WOULD RECOMMEND.

VERY THOROUGH. USED CHERRY PICKER TO GET ALL DEADWOOD FROM TOP TO BOTTOM OF 40-FOOT TALL TREE. CLEANED UP AREA.

OVERALL EXPERIENCE WAS GOOD, BUT THE SCOPE OF THE WORK WAS NOT COMPLETELY CLEAR AND HAD TO CALL THEM BACK TO COMPLETE THE WORK.

PHIL ALWAYS PERFORMS ADMIRABLY. HIS PRICING IS NOT ALWAYS THE BEST BUT HIS WORK CERTAINLY IS! AS ALWAYS, HE AND HIS CREW DID AN EXCELLENT JOB AND WERE DONE IN ABOUT 8 HOURS. LEFT NO MESS BEHIND AND WERE CONSIDERATE OF OTHER PLANTINGS. WOULD DEFINITELY USE AGAIN.

I CALLED SOMEONE ELSE. I DIDN'T FEEL LIKE THEY WANTED THE BUSINESS.

I HAD ESTIMATES FROM SOME LANDSCAPERS ON WORK THAT INCLUDED TREE & BUSH REMOVAL, SO I DECIDED TO CALL PING'S FOR A SECOND OPINION, SINCE I HAD USED THEM BEFORE. PHIL CAME OUT FOR THE ESTIMATE AND MADE SOME IMPORTANT OBSERVATIONS (E.G., GIRDLING ROOT, DEAD TREE). HE IDENTIFIED TREES THAT SEVERAL LANDSCAPERS COULDN'T AND KNEW WHAT TO LOOK FOR REGARDING POTENTIAL PROBLEMS. HE GAVE ME AN ESTIMATE ON THE SPOT, ALL WITH A SMILE AFTER A LONG DAY. (THE POOR GRADE FOR PUNCTUALITY IS BECAUSE HE CAME MORE THAN TWO HOURS AFTER THE AGREED-UPON TIME AND NO ONE CALLED TO TELL ME HE WOULD BE LATE.) PING'S WORKED WITH ME TO CLARIFY THE ESTIMATE, ALLOWED ME TO PAY IN THREE INSTALLMENTS AND CAME ON THE DAY THEY WERE SCHEDULED TO TAKE CARE OF THE WORK. THEY EVEN CLEARED A SMALL BRUSH PILE FOR ME THAT I CREATED FROM MY OWN TRIMMINGS! I CAME HOME FROM WORK HAPPY TO FIND THAT THEY HAD BEEN THERE, DONE EVERYTHING, AND LEFT MY PROPERTY IN EXCELLENT CONDITION. I WOULD HAPPILY HIRE THEM AGAIN.

JOB 1: CAME OUT IMMEDIATELY AND REMOVED A TREE FROM MY ROOF, VERY CAREFULLY. THE YOUNG MAN PUT THIS COVER OVER THE WHOLE UNTIL THE ROOFING COMPANY COULD COME OUT. JOB 2: THEY DID GOOD WORK, & HONORED AN ESTIMATE THAT TURNED OUT TO BE TOO LOW. I WAS VERY IMPRESSED BY THIS.

CREW OF 3 WORKED FOR 3 HOURS. DID A GREAT JOB. VERY PROFESSIONAL AND POLITE. I HAD SOME DIFFICULTY WITH THEIR OFFICE. THEY SEEM TO LOOSE MESSAGES AND AREN'T GOOD AT FOLLOW-THROUGH, BUT THE SERVICE PROVIDED WAS GREAT.

MR. PING SHOWED UP PROMPTLY, FOR THE APPOINTMENT, AND RED TAGGED THE TREE OF GREATEST CONCERN.