Rockstars Auto Reconditioning

Company was busy after bad hail storm. I took my 2013 Dodge Challenger in on a Friday and got it back the following Wednesday. PERFECTION!! I am a stickler about my car and they did wonderfully. There was one dent they missed however, they said bring it back in and we will take care of it. Wonderful company. I recommend them to anyone!

I had my 1997 Jeep Wrangler stored for the winter and a mouse nested in the glove compartment. There was a terrible odor which I could not remove using bleech, fabreeze and other odor removers. I took the car to Rockstar and they detailed the vehicle and used some type of fog to remove the odor. The job was completed sooner than scheduled and both the detail job and odor removea exceeded my expectations. Rockstar is a great place to do business.

Company was very busy with hail damage repair from the recent storms, so I went in expecting to get an estimate and set an appointment for sometime later this month. Jeff Kobzowicz took time out of his packed schedule to look at my car, and furthermore went on to say he would fix the dent immediately if I wanted. Being a type A personality and wanting that dent fixed, Rockstars already won me over with their service. But the best part was the quality of the work performed....flawless. Even after the dent was out to my eye, Jeff took additional time to get the job to his personal satisfaction. Highly satisfied with Rockstars and would recommend them to a friend.

Absolutely satisfied 100 percent with their services.

Theyn were prompt and finished job on time and were helpful with tips

Overall it went well. The only suggestion I would make is if you have someone checking out don't talk for 5 minutes on the phone unless you can multi-task.

Work performed was excellent and price was exactly as quoted.

They did a nice job, good attention to detail on my car and looked very nice when finished.

We went to three providers from A/L. Rockstar was about $200 less than another one. The third provider's estimator had gone home for the day. Jason asked us to leave the car for 2 days and we decided on Thursday and Friday. Jason called on Friday, gave us an update, and asked us to leave it overnight for the paint to dry. The wife had a 9 a.m. appointment, which is when Rockstars opens on Saturday. We told him we would get there a little early so she wouldn't be more than 20 minutes late for her appointment. Finally, Jeff arrived between 9:15 and 9:20 a.m. (One potential customer came about 9:05, waited about 10 minutes, then left.) After getting the lights on, unjamming the printer, etc., we left around 9:30 a.m. So wife was about 45 minutes late. Our other car has a dent in the driver's door and I had hoped to get an estimate for that, but wife didn't have time. The resulting work appears to be just fine. Cannot see where the damage was. I recall Jason saying that their work is guaranteed for as long as we have the car, although their material says one year.

It went very well. I stopped by on Monday, and he told me he could get me in the next day. I drove the car over on Tuesday. A technician rode back home with me, and then took the car back to the shop. They called me on Wednesday morning to let me know the car was completed and that the technician would be coming over to get me. He was a very nice young man named Robert.

Received a written estimate for a new headliner and they stuck to the price with no hidden charges. Wished I had known about the coupon listed on the Angie's List page, but this was not applied to my bill even though I told them I was a member. Word of caution check the agency's web site for coupons. Car was turned over to them at 9:00 AM and I had the car back totally done by 4:00PM the same day, ROCK STARS really ROCKS they friendly and aim to please the customer. I would go back again.

Took two hours and I am pleased with the results.

First of all, I had Rockstars do a full scratch removal/paint correction about 2 years prior to this job, when some contractors at my apartment had oversprayed my car with deck stain. My car looked BEAUTIFUL once the job was done, and I was extremely satisfied, as is noted in my previous review of the shop. That job was performed at the old location and with the previous customer service manager, Rip. Rip no longer works at Rockstars and they have moved to a new location. This time my experience was much different. My paint was pretty well damaged by the car wash (which was partially covering the cost of repair), so it definitely needed some TLC. The new service manager and I agreed on a price that included both the paint restoration and the windshield chip replacement, and the price was definitely fair. I didn't have too much trouble getting a date scheduled, I think it was less than a week before they had an opening for my job. The customer service manager was nice but to be honest quite patronizing towards me. When I got my car back, it looked pretty decent, and most of the scratches from the car wash were gone, and although a few remained I decided I wasn't going to worry about them. There was still a milky appearance on the surface of the paint, which the customer service manager said was the top coat of wax curing and that after I did a hand wash the paint would look perfect. I waited several days, and then hand washed my car (I have all proper equipment), and was very disappointed with the results. There was HEAVY swirling in the paint, and you could clearly see the sweeping motion where the paint technician had used a rotary polisher. Once the car was washed again, it actually looked worse than it did before I took the car to Rockstars. Even from a distance you could see swirl patterns in the paint. The glass chip was not fully repaired either, there was still an indentation where the center of the chip was and there were bubbles in the cracks. Rockstars' glass technician told me that this was normal (my insurance agent told me this is not true after having looked at the glass). I was busy graduating college and going through exam week so I didn't have time to deal with the issue right when I discovered it, but I did call Rockstars to inform them of the issue. As soon as I was able to, I called Rockstars to try and schedule an appointment both to review the damage and schedule a fix, and this is where I started having issues. I needed the shop to work with me because I was driving cross country at the time, and was going to have to stop in Indy for an extended period of time in order for them to work on the car. I wanted to schedule a set date that, if we both agreed that additional work needed to be done, the job could be completed. I didn't want to get stuck having to spend 2 weeks in Indy because the shop had booked 2 weeks straight. The customer service manager refused to schedule me for a service date, and even tried to manipulate what I was asking for. After 5 minutes of arguing over the phone, he reluctantly set a date for the following Tuesday and hung up on me. After debating for a while, I decided not to return to Rockstars. With something as fragile as factory car paint, you only get so many chances to get it right before you go through the clear coat and ruin the factory paint. Hello, $5000 paint job. Rockstars had already demonstrated incompetence, so I decided not to go back for fear of having my paint further damaged and of having to deal with a hostile relationship with the customer service manager. It was a miserable experience. I then took the car to a shop in Rochester, NY specializing in auto detailing and paint restoration. I paid them top dollar ($350) and told them to do whatever it took to make my car's factory paint look new again, which they said they thought they could do no problem. They had the car for 10 hours as the only job in the shop at the time, and had 3 guys working on it the whole time. By the time I got my car back, it looked showroom new. The detail team said that the swirls from Rockstars were significantly worse than they had originally thought. After one round of a ROUGH compound, they said the swirls already looked better than they did beforehand. The shop even wet sanded 17 scratches out of the paint that Rockstars had failed to remove from the original car wash damage. They said they couldn't believe how damaged the paint was when they got the car. My point is, how could Rockstars pass this off as acceptable work? For a shop where this is their main line of business, I can't believe how poorly the job was done. The fact that the wax was left on the car when I got it from the shop indicates that they knew that it didn't look up to par, so they tried to temporarily fix the issue with a cheap coat of wax to get me out the door. After the fact, it took me $350 and a team of 3 professionals working 10 hours on my car to repair the damage that Rockstars had done. If all you need is a car wash or an interior detailing, Rockstars is probably fine. But once you get down to doing technical work on something as expensive and fragile as auto paint, they demonstrated a gross lack of competence. I will never return to this shop, and can not recommend it to anyone.

I set up and appointment for an estimate, and we scheduled the work. I dropped the car off and picked it up two days later with the work complete as specified.

I went into Rockstars & received info on window tinting my new car. The salesman explained all my options and helped me pick the right tint for my vehicle. I returned back a few days later and dropped my car off and they phoned me when it was done, it was earlier than expected. The whole process was great & I would highly recommend Rockstars, you definitely can't go wrong. A++++

Rockstars was superb - we will definitely go there again and recommend to our friends!

The experience overall was very good. They were upfront with me about the results I should expect (not all dents can be repaired 100% without traditional bodywork). One of the dents was directly on the doors edge, meaning it was backed by metal and could not be pressed from behind. They offered to 'glue pull' this dent and told me to expect roughly 50% fix. I was pleasantly surprised as both dents exceeded my expectations. One was quoted as a 75% fix: i can't find spot if I try. The other spot was quoted as a 50% fix, and I have to say it looks roughly 85% to 90% fixed. Very hard to notice. I had a few conversations with the manager there about possible future projects, and needless to say I will be returning.

Their quality is definitely above and beyond a body shop. They were focused on making the paint finish perfect instead of just good-enough. They are more knowledgeable than the other body shops I checked.

Most places were charging $1300-$1400 to repair the damage, but Rockstars Auto quoted me for $1000.00. They didn't have a true paint booth (instead they had just a make-shift one), but I decided to save the extra $300-$400 in exchange for slightly less perfect paint job. Their quote was very simple compared to others ("fix damage"), which made me uneasy, but I decided to go for it anyway. When I returned one week later to pick up my car (I had been on vacation), the work was pretty good (the paint job had tiny imperfections you could feel and see in the right light, but overall acceptable). But they hadn't touched the handle. They said they couldn't fix the paint on the handle, and I'd have to buy a new one. And that they were holding my car hostage until they got the full $1000.00. I pointed out they hadn't held up their end of the agreement, and they said their quote didn't cover it even though we had EXPLICITLY discussed it during the initial quote. Because I didn't have a better quote, or an extra car / time to fight them in small claims court, I just paid it. I bitched enough I got a free rental out of them when I had the handle fixed for $296 at a later date, but it didn't make up for their initial actions. Thus, their total price was equivalent to others, but without the benefit of a true paint booth. I never would have chosen them if I knew my experience would have gone this way. BEWARE of this place. Update Feb 6, 2012: In rebuttal to the provider's response, I'm sorry that you no longer have a copy of the transaction. I did, however, go back and look at my checkbook to verify this was the correct place. I had two checks, #595 and #596 made out for $1000.00 and $296.00 on 7/20/10 and 7/28/10, respectively to "Rockstars Auto." The work was performed before you moved locations (i.e. just East of Keystone and just North of 96th St.), so perhaps you lost your records, but mine are still intact. And yes, I was explicitly told that I could not have my car back (that I needed for work after having left it there for a week) without full payment ($1000), even though the work was not completed. Honestly I was mad enough I wanted to take the company to small claims court, but my time is worth much more than the money it was going to cost just to fix it.

Rockstars told me right from the start that they don't generally do full body work but typically do more restoration and finishing but so it took a little while to get some insurance issues worked out - my insurance company was insisting they charge more for the work than was initially quoted to conform with their invoicing requirements.That process presented some minor delay but involved minimal effort on my part and they kept me well informed as it went along. Once it came time to do the work, these guys were great. Truly attentive to detail. My car was actually completed but when I came up to look it over, the supervisor who had been handling my claim wasn't satisfied with how one area (I couldn't hardly notice) and asked to give them another day. They're offices are up on the Northside (96th) but they agreed to drive the car back to my downtown office the following day so they could give it a little more polish to their satisfaction. As I said, body work doesn't seem to be there speciality as much as refinishing, customizing and restoration but I wouldn't hesitate to visit them again. If it's not the spot for a full blown accident repair, it's definitely the spot to take a dented or worn vehicle that just needs to look like new again. It's been 6 months, the work still looks great and the price they quoted was the price they charged (despite the hoops my insurance company required of them). Very pleased.

They were able to get me in quickly and had the work completed within 2 days. The bumper now looks amazing and you cannot tell that it was damaged in the first place. They also went out to the car with me to make sure I was happy with the work and explained everything in a lot of detail. I am extremely happy with the work they did and will absolutely use them again.

The overall experience was great. I left the car on Saturday and picked up on Tuesday. Quick turnaround time!! Mark and Yvonne were friendly and helpful. AJ did a wonderful job with the repairs.

I found Rockstars on a referral from an auto dealership after a fellow patron dinged my door in a parking lot and left a dimple the size of a half dollar and some paint transfer from her vehicle. She asked me to get an estimate so that she could pay for the damage. I first went to Church Brothers because they were close to my house and convenient. They gave me a quote for $728. I don't know anything about cars but felt that was overkill. Some more digging led me to Rockstars. I found their new location (word to the wise -- there are two "N Hague" roads!) and pulled in shortly before closing time. The general manager, Mark, said that they could give me an estimate on the spot. A few minutes later, he came back and said that his "dent guy" happened to be there in the shop and they could take care of it right then for $125. Fifteen minutes later, the van looked like new. When my husband looked at it later that evening, he couldn't tell where the dent had been. Also, the lady that hit my car was thrilled and offered to write me a check on the spot when I told her. I plan to drive this minivan until the wheels come off, so I will definitely use Rockstars again to keep it in tip-top shape.

We received estimates from two of the three providers we researched on A/L. Our second stop was at Rockstar's and they were much lower, so we had them do the work. Yvonne went into detail about what needed to be done and the difficulty matching a newly painted surface with the original red paint. The car was done in a reasonable time. Yvonne showed us the car and again detailed what had been done. Any prior damage could not be seen.

07/17/11: I read the response from the owner and it is not true and details are incorrect. The one fact that he either left our because they didn't tell him or they told him and he decided to change it is: Yvonne told me when I returned, "that the seat wouldn't move when she did QC and the reason that she didn't write it up was that she thought that I knew it didn't work". That's the truth. Also, I was not rude at anytime to anyone. I had decided to let this go; but, given this response, I will not. I'll eventually get my money, and will promptly denote every penny to the Juvenile Diabetes Research Foundation. I'll update this when it happens; no matter how long it takes. My car was with them for a week because I was on vacation. My car is a 2000 BMW 740il with approximately 50K miles on it because I drive it very infrequently. They cleaned the car and I went and paid for it with my teenage son and had him drive it back home. Sunday, 6/26/11 was the first time I drove the car since it being taken back home. When I got in it to drive it, I noticed that the seat was back farther than it normally is. When I tried to move the car seat, the control panel on the side of the seat was broken off the seat and the wire was hanging off the connector. The seat wouldn't operate at all. I am positive that it was not like that when I took it to Rockstars because I had to move the seat because my wife had driven it last and I can't fit into her seat position. So, I moved the seat to my programmed position before I left the house to take it there. So, I asked my son if he tried to move the seat when he drove it home and he said yes; but, it didn't work. I asked why didn't you tell me....I forgot (teenagers!) Given this, I rescheduled an 8am meeting just to be at their shop first thing Monday. I showed it to the manager and she took no responsibility. She said that she would investigate and speak to owner and call me back. She told me that the seat did not work when she did QA on it; but, thought that I knew that so she didn't say anything about it. I left there and took it to the BMW shop for an estimate. The BMW tech went outside with me and said it looks like someone sat on it and broke the entire mechanism. The panel is broken at the screws and connectors on the electronics module is broken. Its going to costs me $580 to repair. She never called back so I called and ask for the status. She said that they were not going to pay because its been 3 weeks. I told her that I could not believe that they ran a business this way. I am a business person myself and the $580 isn't a big deal to me. Its the principle. She stuck to her guns and said no payment. So, I will get it repaired and pay for it tomorrow. In addition, they broke a window shade in the rear window thats going to cost me another $200 to repair that we found afterwards. They broke the clip and stuck it window shade back on thinking that it would stay on. Unfortunately, it didn't as we found out last night.