Roby's Plumbing

We had discovered a slow leak on our 5 year old water heater on a Sunday. We called Roby's plumbing on a Sunday and got their emergency answering service. The Roby's rep called back within a few hours. Because it was not an emergency (slow leak), we waited to schedule a Monday service call. We also had 2 other competitors do an estimate (one national chain Ben Franklin, the other local Westside Plumbing, both highly rated on Angie's list). We went with Roby's plumbing b/c of price and because it was a family owned local company. The final cost of the work (labor and heater) were over $1000 cheaper than the national chain and about $300 cheaper than the local competitor for similar products and services. The plumber was knowledgeable and efficient and professional. We love supporting local companies who can also compete with the larger national companies and were very satisfied with their service.

They were fantastic! Would definitely use Roby's again! They were here super fast, the guy was clean, kind and professional. He found the leak and fixed it quickly and didn't try to sell me any additional services. Reasonably priced. Very impressed.

Based on my experience, this appears to be a very untrustworthy business. They wouldn't tell my wife over the phone how much they would charge to install a kitchen faucet, even though my wife had every detail concerning the type of job and product to be replaced and installed. What was worse was that the plumber who arrived was working off of a price sheet with detailed prices listed for certain kind of jobs, so they could have certainly given my wife some kind of a quote over the phone before coming out just by using their price sheet. What's even worse is that the plumber didn't give my wife the quote until after he had started taking out the old faucet. And the price that he ultimately told her they were going to be charging was $250. This doesn't include the cost of the new faucet (which we had already purchased). This is $250 just to install a faucet. It took the plumber no more than 20 minutes to complete the job, so doing a little math, it looks like they charge roughly $750/hour to work for you. At those prices, no wonder that they won't tell people up front how much they are going to charge. When I found this all out, after my wife called me to explain what had happened, I decided to call the owner. He seemed very disinterested to even be talking to me, was completely unapologetic, and when I told him that I intended to inform other members about this lack of integrity and price gouging, the owners exact words to me were "Do what you have to do". He couldn't have cared less. I know that they are a bigger business, based on the number of reviews that they have on Angie's List, so maybe they don't care about an individual customer, but if they treat everyone with such lack of respect, then I am shocked that they are still in business.

Roby's helped us out big time by coming out on short notice here. We were installing a new vanity and faucet, and we noticed the connection at the wall is where we have a leak. They helped us prepare the pipe and gave me plenty of advice on how to proceed. The plumber was extremely helpful and professional.

The plumber was very knowledgeable and professional. He showed up on time and did a thorough examination of my toilet and determined there was no leaks. We did, later, find out that the sink was leaking. While I was disappointed that the company did not catch this when I had the inspection, I did end up hiring them for additional work because I think they are a great company.

Roby's is always quick to send a service person and the service person is always punctual. In the last year we have had the backyard faucet replaced, a sump pump replaced, a new laundry sink installed in the basement and a device to drain that tub up to the sewer line. All have worked great and not required any additional adjustments. The staff are all professional, clean, neat and pleasant. This includes those answering the phone and scheduling the service. We will not use any other service.

Larry did great work and we are always happy with his service.

As soon as I discovered the leak, I called Roby's plumbing. Fortunately he was able to come the same day. The repair person, Rick Buck, was very professional and courteous. He had the repairs done in about 20 minutes. The installation of the new pipe looks very neat. I thought the cost was very expensive but I agreed to the price up front and was very happy to have the problem fixed on the very same day.

We use Rick Buck. He is very reasonable, professional and does excellent work.

Roby's responds quickly every time I've had to call them. They were able to problem-solve the issue and make the repairs efficiently. My house is on the market, so I was eager to get the repairs done and greatly appreciate their service. I highly recommend them.

In general, their work was quite satisfactory. They did a lot of good plumbing. They've been quite reliable and punctual, I think quite professional. Just over the years, they put in a hot heater for us. They've done some interior and external plumbing. I've always done very well with them. Just had one delay in some work because the drain line they put upstairs on the second floor, one of the connections was too low for the sewing that they put back in on the floor below and I had to call up to come back out and fix that. It was maybe half, it's too low and the sewing tile would not fit. So, we had to make an adjustment for that, and they knew we were terribly unhappy about that because that cost about 2 days of delay time to get them back out. That's the only unpleasant thing. Quality of work was good. I don't know where are my frustrations. They did professional work. They did a lot of stuff. They put in drain shape in the proper slope. It was a challenging plumbing job for them. We were something less than totally pleased with the outcome. He's a super guy and we've done a lot of work with the same plumber. This is just one issue that we had.

I called on a Tuesday and they had an opening on Tuesday. The rep was very prompt and the work was done professionally and efficiently.

Last fall when I tried to unscrew my hose from an outside spigot, I wasn't able remove it. I was afraid I was going to break the spigot when I tried to use a wrench to unscrew it. With winter approaching, I knew I couldn't leave the hose attached so I cut the hose so that I wouldn't have a problem with it freezing and thought I'd just deal with it this spring. I called Roby's this month to see if they could come remove it for me. They had someone just finishing up a job close by so he had his worker come to my house. The worker showed up shortly and was able to remove the hose.

The work went well and was completed within a couple of hours. The workers arrived as expected, and left the work area in good shape. They were courteous and answered questions as requested.

I have an older home and they are a strong plumbing company that can do remodeling also. They have been a perfect choice for my job. Matt has been very thorough.

He fixed the faucet but the cost was outrageous.

It went well. He diagnosed the problem quickly, and fixed it perfectly.

The only reason even I used them is because I had to replace the pump and they were the ones who installed it originally. They did a good job but nothing particularly stands out.

We had a big mess in the house when out water softener imploded. There was one person here doing the work. He spent all day here cleaning out what needed to be cleaned and fixed the issue for us. I would definitely use him agian.

They came out right away and fixed it. And the repair was covered under warranty for repair done in December. God bless them and thank you!!

They completed the work required in a timely manner at the price quoted. Very professional in their work.

I was very pleased. They called me early Monday morning and were here an hour later. The technician was very professional and helpful. He saw I had damage to my floors in adjoining rooms and put me in touch with a restoration company who also came out quickly. I would definitely recommend Roby's to anyone.

They did a great job. They came out the same day and took care of it in no time! It was fantastic service.

They did a good job and their response was good. Their price was fine. It wasn't a big job but it is something that is needed to be done and I needed a response and they came in; they did it. We could have ended paying a whole lot more than that.

I called with a suspected leak under the house. I told the dispatcher it wasn't an urgent matter - we could wait until the weather was warmer. It wasn't a problem for Roby's, they had a plumber out the very next day. The plumber called me when he was on his way to my home. He found the problem - explained everything to me. Was very nice in answering my questions. After I gave the okay to do the work, he was quick and efficient. He was also very conscientious about the family cat - making sure that he didn't escape during the times the plumber had to go in and out of the house. I was very pleased with the knowledge, friendliness and efficiency of the plumber and price for completing the job. I will be using them again and would recommend them to family and friends.