Richmond Exteriors

unknown

The rep. that I dealt with was Niel Farr. I was in a hurry to get the roof done since I was in the process of selling my house. Niel was great in making things happen to get it done in the time frame that I needed, which was about a months time. He also was great in terms of getting me what I needed for my insurance company. The crew that came out got the roof done in a day and did a great job. They even cleaned up the place well afterwards. I would highly recommend this company to anyone!

Estimator was very thorough and honest. Even though they are not doing the work, I would recommend them.

They were always prompt. They showed up when they said they would.

I never heard a word from them. They were not professional at all.

RICHMOND COMPLETED THE WORK ON TIME & WITH NO MESS. HOWEVER, IT WAS REALLY BAD WORK, HERE'S WHAT WAS WRONG: 1) EXISTING GUTTER STRAPS NOT REMOVED PER WRITTEN AGREEMENT, 2) EVERY GUTTER SEAM LEAKED, 3) UPPER DOWNSPOUTS SPLASHED ON HOUSE WHEN EMPTYING INTO LOWER, 4) GUTTER GUARDS WERE NOT INSTALLED. I WROTE A LETTER & MY SALESMAN CALLED, WITH DEFENSIVE TONE. HE PROMISED ALL ITEMS COMPLETE IN A WEEK, GUTTER GUARDS WERE INSTALLED NEXT DAY, BUT NOTHING ELSE FIXED. I PLAYED PHONE TAG WITH THE OFFICE FOR 6 WEEKS, NO KIDDING, TO GET SOMEONE TO RETURN & MAKE IT RIGHT. THEY ADMITTED THAT THEY DIDN'T THINK I WOULD NOTICE THE GUTTER GUARDS WERE NOT REMOVED! WHEN RICHMOND FINALLY CUT THE GUTTER STRAPS OFF, 5) THEY LEFT THE STRAPS IN THE GUTTERS & 6) RIPPED THE SHINGLES. I HAD TO HAVE THEM OUT AGAIN. THIS WAS A HORRIBLE EXPERIENCE THAT TOOK THREE MONTHS TO RESOLVE (3/9 TO 6/6 2004.) I REQUESTED A REDUCTION IN PRICE, 7) I GOT 5%. WOO HOO. PLAY IT SAFE, DON'T HIRE RICHMOND.

THEY CORRECTLY DIAGNOSED THE PROBLEM BEFORE EVER STEPPING ON THE ROOF.

I WOULD RATE MY IMPRESSION AS NEGATIVE, ALTHOUGH HE HAS DONE NO WORK FOR ME.

WE WERE VERY PLEASED WITH THE SERVICE AND PROFESSIONALISM OF THIS COMPANY. THEY KNEW WE WANTED TO BE HERE WHEN THE WORK WAS DONE AND ATTEMPTED SEVERAL TIMES TO COORDINATE IN ORDER FOR THIS TO HAPPEN. WE WOULD RECOMMEND THEM TO ANYONE. THEIR PRICE WAS GOOD, WORKERS WERE ON TIME AND VERY ATTENTIVE TO OUR NEEDS AND DESIRES FOR THE LOOK WE WANTED. THEY CLEANED UP AFTER THEMSELVES.

I TALKED TO ONE OF THE REPS THERE AND HAVE YET TO GET A RESPONSE. THEIR SALESPERSON WILL NOT RETURN CALLS.

THEY DID A GREAT JOB! THE PRICE WAS LOWER THAN OTHER ESTIMATES.

THEY GAVE A BALLPARK ESTIMATE OVER THE PHONE. THE PERSON WHO CAME OUT, DIDN'T EVEN BRING A LADDER OR ATTEMPT TO LOOK AT THE ROOF. USING THE SAME INFORMATION AS WAS SHARED FOR THE BALL PARK ESTIMATE, THE SECOND PERSON GAVE AN ESTIMATE ABOUT $2000 HIGHER. I HAVE LITTLE CONFIDENCE IN THEM BASED ON THIS EXPERIENCE. THEY DIDN'T SEEM VERY INTERESTED IN THE JOB, OR EVEN SHARING AN ESTIMATE WITH ME.

THE FIRST PERSON WHO WAS GOING TO GIVE US AN ESTIMATE NEVER SHOWED UP. THE OWNER HIMSELF APOLOGIZED, AND CAME OUT A FEW DAYS LATER TO DO THE ESTIMATE! HOWEVER, IT TOOK SEVERAL WEEKS (5 OR 6) FOR THE WORKERS TO ACTUALLY COME AND DO THE WORK (WE WERE TOLD TO EXPECT ONLY 4 WEEKS WAIT). THEY ALSO AREN'T OPEN ON THE WEEKENDS, WHICH WAS A LITTLE FRUSTRATING IN MAKING THE INITIAL APPOINTMENT.

VERY POLITE AND REASONABLY PRICED. GOOD JOB!

CALLED ON MONDAY, HAD A ESTIMATE BY WEDNESDAY, AND REPAIR WAS DONE ON FRIDAY. GREAT JOB! IT'S HARD TO FIND A COMPANY THAT RESPONSIVE IN TODAY'S WORLD.

THEY DID AN ABSOLUTELY WONDERFUL JOB. THEY CLEANED UP VERY NICELY AND WOULD HIGHLY RECOMMEND THEM TO OTHERS.

I WILL NEVER CALL THEM AGAIN FOR ANYTHING.

MARK RICHMOND DEMONSTRATED TO ME THAT HE REALLY WANTED THE WORK BY FOLLOWING UP SEVERAL TIMES AFTER HIS INITIAL ESTIMATE. THEN HE WAS WILLING TO MEET A COMPETITOR'S PRICE TO GET THE JOB. HE WAS VERY POLITE AND PROFESSIONAL. HIS CREW WORKED QUICKLY AND CLEANED UP THOROUGHLY AFTER THE JOB. THE WORK LOOKED GREAT AFTER COMPLETION. CLIFF, MARK'S FIELD SUPERVISOR WAS RESPONSIVE TO MY CALLS, POLITE AND DID WHATEVER HE COULD TO ATTEND TO MY NEEDS AND WISHES. I WOULD DEFINITELY HIRE RICHMOND GUTTERING AGAIN!

HE DID A GREAT JOB. HE CAME OUT RIGHT AWAY WITH AN ESTIMATE. THEY LEFT EVERYTHING FINE.

I HAD TO CHANGE MY SALESPERSON DURING THE PROJECT WHICH WAS AN ADJUSTMENT BUT IT WAS OKAY. THEY WERE VERY GOOD.

DIDN'T SHOW UP THE FIRST TIME FOR THE ESTIMATE, WE RESCHEDULED AND THEY SHOWED UP A DAY EARLY ON THE SECOND APPOINTMENT. I DECIDED NOT TO USE THEM BASED ON THE FACT THAT THEY COULDN'T MAKE THE ESTIMATE APPOINTMENT ON TIME.

CONSCIENTIOUS, COURTEOUS WORKERS. WORKED OUTDOORS THIS WINTER.

THE RECEPTIONIST WANTED ALL KINDS OF INFORMATION FROM ME BEFORE ANSWERING ANY QUESTIONS. I DID NOT GET A GOOD IMPRESSION FROM THEM.

DID THE ESTIMATE WITHOUT MEETING WITH US TO GO OVER WHAT WE WANTED, MAILED IT TO US AND NEVER SPOKE WITH US. DID NOT LIKE THIS WAY OF DOING BUSINESS.

PROMISED TO COME OUT FOR 5 WEEKS IN A ROW. THEN PROMISED THE NEXT DAY FOR THREE DAYS. AT NO TIME DID THEY CALL TO LET US KNOW THAT A CHANGE HAD BEEN MADE IN SCHEDULING. THEY JUST DIDNT SHOW UP. AFTER THE JOB WAS DONE, THE JOB SITE WAS LEFT WITH WORKMANS DISPOSABLE CUPS, CIGARETTE BUTTS, 8 INCH SECTIONS OF CUT METAL, MANY SHARP SLIVERS OF METAL AND 35 NAILS. A $100 REDUCTION OF OUR BILL AND A LETTER OF APOLOGY WAS SENT AFTER WE COMPLAINED.