Richmond Exteriors

We had our installation changed so many times in 2021, but that was due to COVID and supply-chain issues. Unfortunate, but nobody could really control that. The main issues: I have had to request, THREE, separate times major corrections due to poor workmanship. Right off the bat soon after installation, top rails and panels were loose. I called to have that remediated. They came out and installed screws to secure the top rails because they were missing and were not installed the first time. Then they realized that my gate is upside down, that same day. That explained why it sagged and didn't lock correctly. The gate was also missing some brackets and a support bar. The second time a gust of wind blew out an entire section of fence. It was an eyesore and embarrassing for me and for Richmond as a company. My fence was the only one affected. I asked for a full comprehensive check on the fence. They came out and realized there were some screws missing to secure the top rails on the other half!! As for the comprehensive check, it was not done. I work form home and watched them repair the panels, but no check was done. The third time, another gust of wind blew out some other panels. Again, my fence was the only one affected. I was pretty irate the third time and requested a manager, owner, whatever to come to come knock on my door and do a comprehensive check together. So that they don't ever have show up again. They have a sense a humor because they suggested the person that installed my fence to come out, I told them that is the last person I want coming to check the fence, so they sent out a site manager or whatever with many many years of experience. He fixed the panels and assured me it was good to go. We'll see. My saving grace is the warranty that covers them coming back out, but only lasts two years, and mine is up October. I debated waiting until then to leave this review in case something else happened and they had to come out, but I truly am over this company. The final supervisor or manager left his business card so that was appreciated. If they had a decal of their company on my fence, they don't, I would take it down. If I had all the money in the world, I would tear it down and have another company do it. Their customer service people were always friendly and helpful though, when you could reach them.

So, from the beginning, our uncle suggested this company to us, who used them some years ago. We looked them up, read the reviews, and said, well, we'll give them a go. When we signed the contract, we were told that there would always be a supervisor on duty at all times, and we made it clear that we wanted to be at both homes when they were getting done, so they needed to be on separate dates. Well, the day came to schedule, and they called us and had it set up for the same day back to back. I can tell you right now that there is absolutely no communication between this community and its employees. One person will say something, and another will have no notion that you requested this or that. Now I'm going to talk about the work they performed. They performed great work on the first house, and we were pleased with the results. which were Mexicans who completed the work and with whom we had no issues; this goes into the rest of the review, which is why it is noted. But let's speak about the second property, where they wanted to cut so many corners and do sloppy work, we wanted professional work done for the money we're paying, not a job you could have purchased off Craigslist for half the price. First, they showed up for the second property at a neighbor's house down the street on the first day of work, so we had to drive down there and tell them they were at the incorrect house. Secondly, they needed a second supervisor to come out here and inform the first supervisor that he was installing the soffits incorrectly. His name was Patrick, and we liked him because he informed the employees and the other supervisor, Kevin, exactly what we requested and should have received based on the contract. Kevin said, "I have cut this new wood," but Patrick remarked that it didn't matter because everything had to be done correctly as specified in the contract. If anybody should receive a wage raise or a job title boost, it should be Patrick since he spoke up and informed the employees and Kevin what was the right thing to do. On our home security camera, the employees were unprofessional, such as joking about a dope man and saying that if we were going to sit there all day and watch them work that he would walk off the job and they would send out Mexicans to finish the job. They then got out their phones and began photographing the homeowners, laughing as they did so. This is incredibly disrespectful behavior on the part of employees who are supposed to be working. While Kevin, the supervisor, stood there watching it all unfold. All because we were photographing the improper work that they were performing, which Patrick, another supervisor, validated and advised them that they were doing improperly and that they needed to do it correctly as indicated in the contract. If someone does not want their work to be analyzed, they obviously want to take shortcuts and don't want watched to avoid being caught. This is what we discovered, as indicated in this review. We have our whole house surrounded by cameras, therefore everything described in this review has been recorded, except when they knocked off my internet cable by knocking down the overhang on my house or when they cut the wiring to three of my cameras. They offered to replace just one wire with a cheap generic wire for a $750 camera rather than the manufacturer wire that they had initially cut, and the other two wires they simply wanted to cover with electrical tape. It is unprofessional because if you break anything, you should replace it with the original wire, which we had and asked for. What they wanted to do doesn't work, you can't take my apple and give me a lemon, So flat out saying you can not cut a 179.99 manufacturer cord and try to replace it with a cheap cord. If you break a manufacturer cord you need to replace it with a manufacturer cord. It appears that the employees do not care what you say, even our brand new white vinyl fence. We instructed them not to touch the fence with the gutter or scratch it, but instead of listening, one of the workers smacks the fence with his palm, as if being cocky since we instructed him not to touch or scratch it very unprofessional. When they were installing the soffits, they hit a nail that poked through our shingles, creating a hole in my shingles but blaming us for the project taking so long and watching their work and complaining about having to replace items they damaged that we pointed out to them. When installing the fascia, they cut it incorrectly, leaving a gaping hole for water to get in, despite our request on the contract that the fascia covers the hole so water doesn't get in because we previously had a leak there, to which the workers responded, "believe me, I have caulking, it won't leak," but as we asked and the contract specifies, that hole needs to be covered with fascia so water doesn't get in. We informed the employee that we had requested that the hole be covered with fascia in the contract, and his response was, "Would you like to do this?" "Let me do it my way," the worker offered, "and if we don't like it, they'll come back the next day and redo the whole thing." which they constantly complain about having to redo when they fail to respect the contract, otherwise they would not have to redo all of these things they keep complaining about redoing if they would just follow the contract, which they returned the following day and still did not redo and to this date of typing this review has not been done. While placing sheeting on the roof, a different crew cut our front gutters without telling us, but because we were micromanaging them, we noticed it and called them out. which they agreed to replace, which is proper and professional for a company since if you break it, you should fix it. However, because they have broken so many things, they are unwilling to replace the wires that they have damaged and want to use black tape instead. Instead of cutting the nails that were in the way when installing soffits, they opted to yank the nails through the brand new sheeting, creating holes in our newly purchased brand-new roof sheeting. When we called one of the supervisors, Jarad, about the cut wires, he indicated that they were ready to finish the job, that we were yelling at the employees, and that we didn't need to micromanage his employees because we paid them to do their job, and that one of them had walked off the job. When we inquired which employee had walked off the job, he had no comment. The employee that supposedly walked off the job was most likely the one who cut the camera cable and said in front of the home security camera that he was finished for the day and was leaving. No one yelled at him, and we called Kevin to let him know what had happened; he arrived at the job site a short time later, and we told him that the worker hadn't realized there were two cameras there, that there was a wire on each side behind the siding, and that he had cut them. The employee sat in the back of the truck until lunchtime, then when Kevin and the other employee returned the employee that cut the wire didn't come back. We feel Jarad was unprofessional in telling us over the phone that the workers were afraid to be at our residence. Why is this so? We believe Jarad was lying because, for one thing, everything he said didn't add up, and, for another, when we got off the phone with him, we asked the employees if they were afraid of being at our house and, if so, it was okay with us if they sent different employees to finish the job, and they had no idea what we were talking about and asked who told us that, and we said Jarad, and they said they didn't know why. I should also mention that we asked for a price and for the workers to do one more thing that we really wanted, which was to wrap the front door in fascia, but they never did and never got back to us on a price they were out here working I asked every day on that and they just kept saying that they were waiting for a price from Terry. We gave them a 25,000-dollar job and they didn't want to complete any more work, so we'll take our money somewhere. It's a good thing we were there to micromanage them, since this might have turned into a disaster if they continued to install items incorrectly, causing damage and failing to notify the homeowners. They were attempting to do a sloppy job without getting caught doing it incorrectly. We understand that people make mistakes, but instead of thanking us, they made up a bunch of excuses and lies and claimed they didn't need to be micromanaged, but in fact, they needed to or they would have had to repair a lot more stuff if they had done it the other way, which would have breached our contract because that's not what was in the contract. We've been incredibly courteous to these workers, offering masks so they don't inhale insulation for the employee to come back with a remark saying that "no I'd rather die than be here", ice-cold beverages, and access to the bathroom only to have it thrown back in our faces as if we're the problem. This is an absolutely ridiculous company. To be treated this way then throw it back as if it's the customer's fault. We think it's ridiculous that this company refuses to do any additional work, and now we have to find another company to finish things we still wanted to be done, as well as meet a different company's minimum for coming out, all because this company refused to do extra work that we wanted to pay for. Stay away from this company. Update July 6th gutter crew arrived with no warning, no call, no notice, nothing, but I do want to point out they did a wonderful job with no issues, which kinda demonstrates the other crew was the whole problem when we didn't have any issues with the gutter people or the roofers, both of whom were Mexican crews. It is now July 6, and the company has yet to respond to our messages, phone calls, voicemails, or emails. They have yet to replace the three cords and have not addressed additional concerns that require attention. We have their money in an envelope and will not pay until everything is in order and our cords are replaced with the original design cords.

A month after the warranty expire. I call them up and they said " they no longer sale that brand of awning". Because they stop contracting with the company, they can't buy replacement from that company. I had call them a dozen time, telling them that it had fell and I need it taking down so it can get fix. . They told me my warranty ran out a month ago for the motor. I asked what should i do, since I can not used. They want $385 just to removed the product. I had personally talked to the owner son Jarred. He said he will have someone come out and never came. Still having a problem. I had use Richmond for gutter and awing for 20 years. I can not believe that they turn their back on a good customer When you call all the mail boxes are full. Everybody mail box is full. If they keep treating customer this way,they will go out of business.

Avoid Richmond Exteriors at all costs! They said they would be here Tuesday no one came no one called my husband called them Tuesday night and was given some excuse about cement issues...but we had to call them. They showed up Wednesday and all they did was paint a line in our grass they were supposed to put up our fence posts. Thursday it rained all day but they promised they'd be here Friday. After waiting all day Friday I called and was told someone would get back to me because she was too busy. We waited 2 months for nothing my recomendation is to keep scrolling past these guys as they do not care about their customers.

The sales person was very helpful and professional. That was the only thing that went well. The fence is poor quality and looks horrible. After numerous calls someone came out and agreed the project was not up to par. They sent someone out to replace some of the planks and supports. I was still not happy with the fence. After many more attempts to get someone out, to look at my concerns, some one came out. I was told that, basically, this is what I should expect from the wood that was used. I was told it would not need to be painted or sealed, when I was sold the fence. After one year, it looks older and more weathered than my previous 20 year old fence. So at one year I was told that is what I should expect, since I didn’t seal it when it was erected. The gate is the worst part. It would not close correctly and the latch would not latch, because the wood is so bowed. 10 months ago I got an email stating they would be out soon to fix the gate. I sent another email after 3 months stating they would be out soon. Then in December I was told someone would be out the second week of February. Now it is the end of April, no one has been out or called. I am very sorry that I chose this company for my project.

It wasn't great. They hired subs that had done the work a few times I believe. At first the fence was so high off the ground our dog kept escaping. When I talked to them about it, they didn't come back. Also, the fence was around a barely installed pool and they broke one of the drain lines and filled it with concrete, which promptly flooded our basement. Richmond people came back to lower the fence to the ground. They also realized the doors had been installed upside down, so they turned them over. But, in doing so, left all the old drill holes in the vinyl. I called the original salesperson Don Orange and he came out to see the issues. He took pictures of all the holes, the weird sections where things didn't quite work, and the fact that we had no handles and the locks were improperly placed. In 2017, we spoke with Don because a tree had fallen and damaged a section- he said it would be a minimum of $1000- we said fine- just fix it. It is now 2.5 years after installation and we have been unsuccessful in reaching anyone since. We have left more than a dozen messages for RIchmond and our contact Don Orange. The fence is literally falling apart. All of the corners have popped out and are swaying in the breeze. The door is falling off, breaking into pieces. We have to put up a temporary fence to keep the dogs in the yard.

It didn't go well. They have never gotten back with me. Jarred is a good salesman but that's it. He couldn't care any less about you after they have your money.. Richmond Brothers will never have any more of my business. They replaced my gutters twice, and they both fell off when the ice formed in the. They should have recommended galvanized gutters and longer screws. I guess that's what I got, a longer screw.

They only want to install and refuse to repair what they have installed or remove their work. I've made more than a dozen calls to Marty and Jerrod. They refuse to call back. They were using 1" screws instead of 2-4" screws on my gutters which caused problems with them staying in place. I've been given a quote by Marty of $350 to fix what they should have done properly in the first place. The motor of my awning is out of warranty, so they consider the whole awning to be out of warranty, so they refuse to repair just the motor or remove it insisting on replacing my entire awning telling me to find a handyman to take it down. Having spent $10,000 with them in the past 15 years I expect to be treated better than that by this company. P.S. I was called by the head scheduler on Saturday and he looked at my file and said he'd see what he could do. Thank-you.

Terrible! Sold the job to us 10/2017. We had to pay one half up front. Salesman said four to six weeks. The first time the workers were out to the house was 12/24/17. Said they were unable to do the job quoted because of the neighbors property. After complaining all day, they did the gutters the evening of 12/24/17. Completed job on 4/11/18 just to get paid/ This company is more trouble than they are worth!! Don't put yourself through it.

In the fall of 2017 I noticed some rotted gutter boards and a leak in a gutter and arranged for repair and replacement to be done by Richmond Exteriors. They forecasted the wait time to be 4-6 weeks (as best I can recall). Then there were the two major hurricanes and the wait grew to months. They reported that the delay was caused by many workers moving to the hurricane areas to work there- and I have no basis on which to not believe them. But the installation was done over the course of a month or longer, attributed to the parts that needed carpentry or not. The job was finally concluded in December. It looks good but a leak has been found and communicated. I am confident they will replace the defective segment. Always very polite on phone and really do seem knowledgeable. But the confusion and drawn-out installation time seemed unnecessary.

Great! Excellent quick work by friendly installers.

The salesman was fine, but the people that put up the fence and the quality of the wood they used, is poor. My gate still won't close correctly. They came out to fix it once and it's warped again. It's bench wood, crooked wood or whatever. It looked to me like they used trash wood, wood that was not high quality.

product has been ordered but work has not been done yet

We received and accepted a quote to replace our gutters and downspouts from Richmond Exteriors in April 2016. Due to finishing a renovation, we held off contacting Richmond until 5/4/16, at which time we told them we were good to start. They began the process of replacing the gutters mid-morning the next day. Two workers - it took maybe 4 hours. They did an excellent job, were easy to talk to and everything went just fine. The gutters are 100% better than what we had both in appearance and function. I thought the price was very fair. FYI: When I told my renovation contractor in April that I was going with Richmond Exteriors he said that he has used them before on jobs and that they are excellent.

The estimate was done 12/19/2014. The downspouts were finally replaced March 20, 2015. Where the gutter runs underground was never touched. They didn't unclog them. When I called them about it they said that they would have NEVER agreed to clean them out - but since I'm such a great customer, they'll go ahead and do it. They didn't. So - for $2,640 I have 6 new unpainted downspouts that are connected to clogged downspouts. I'm no better off than I was before. I've given them several chances to fix it. All I get is that someone will call me. They haven't. I am so disappointed. Here is a video of my new gutters. https://youtu.be/D2_t8xD_p2o

This company had been contracted by previous owners of our house to install gutters, and later to do some repair work that we requested prior to purchasing the home. After we moved in, we realized that there was still a problem with the roof & gutters, so we requested they come back out and evaluate. First appointment was scheduled for 5:30 PM, so that we could be home to meet with the representative. He showed up at 1:30, and left a brochure along with an estimate to install new gutters (even though the gutters they installed were less than one year old, and still under warranty). Another rep came out a few days later, but only seemed interested in placing the blame on the gutter guards that he says his company didn't install. After explaining that we were new owners of the house, but the previous owners had initiated the request for service, he backpedaled and said that he'd send out a repair person (I presume he was just a sales person again). On yet another day, another rep came out, and by this time we were just asking them to fix the problem, that we'd pay for services, and not to worry about warranty work. Again, we got the run around about who was to blame, with no solution for the problem, or even an offer to try to investigate the problem. My husband, disgusted, got on the roof and pulled up some shingles, and found a hole. Don't know who neglected to repair the hole--it's not relevant. This company that claims to do roofing, gutters, and exterior work did absolutely nothing to help, only tried to shift the blame to someone else, even when we were offering to pay for service. We called the company that roofed our old house earlier this year, and they sent a rep out within 3 days, who looked at the problem and gave several solutions, including performing a temporary fix on the spot.

Update Jan 22 2015. My papers were never returned. Update 12/2014. I was called by company after I reported them to Angies List and given a verbal apology. However, I have never received my insurance paperwork back. Met with representative to discuss gutter and roof repair on my house. Said he would not give me a quote unless I signed an exclusive agreement with them. He also wanted to see the insurance settlement papers. I have had difficulty getting quotes on this difficult job. I felt pushed and foolishly signed the agreement and gave him the papers. He said he'd get the insurance papers back within 48 hours. I have never heard another word. No return papers, no quote, no response to request to void the agreement. I hope he is not contacting my insurance company. Very bad experience.

it went well, got entire job done in three days my only complaint is the did not accept discount for using Angie's list as they had advertised

We have had continual problems with water flow, water in and around our foundation and through the downspouts and didn't really make the connection from the problems to the gutters until we had the house professionally waterproofed earlier this year. We were advised by the waterproofing company, our roofer, our painter, and the person who cleans our gutters that at least one section of the gutter was not properly installed and that the installation may have resulted in the decay of the gutter board and wooden soffits. I attempted to place a service call and was told by Richmond that we were outside the warranty. They refused to come and assess the situation and without even looking at it, absolved themselves of any responsibility whatsoever. In fact, they implied my troubles sounded like the fault of the roofer. I would never use Richmond again not only because they just don't stand behind the product or the workmanship, despite the age on the job, but because even when I practically begged them to come and provide an expert professional assessment, they refused. Not at all what I feel like I should expect in the way of customer service in appreciation for my business.

Cost more than I expected due to rotten decking. Very satisfied with the finished product. Ihave not had any trouble with my roof . It will be 2yrs September 2014

It went extremely well. I was very pleased and they are perfect.

They suck! After I called them every day for three weeks, I heard nothing for six months. When they came out to do the estimate, the guy was quiet and rude. Then, they would never return your call. I would not recommend them to my worst enemy. Their price was not bad. It was pretty much even with everybody else’s.

Arrived at agreed upon time for appointment. Provided estimate quickly. There was not anything I was unhappy with about this provider and certainly will have them bid on projects in the future.

It went fine. It just seemed like they got everything completed in a timely manner and they were only up there for just a little over a day doing the rip off and putting the new stuff on. Their price was good. I would definitely call them back if I had other things to do after I check that their prices and everything are good.

Update: After filing the initial negative review, the contractor did make contact, returned, and corrected the problems. Though not happy with what transpired, we respect that they did respond, took accountability and corrected their problems.