Rhino Shield

Sales person gave me an estimate which started out at $19,000 then reduced to $15,000 and then $10,000 and then asked me to name a price within reason. My house is 66% brick! Got another quote for $3200 from another company which is Angie's List award winner. I don't care how long the paint lasts. Beware!

Their product is still good after about a year now, but I had an issue with their original contract. The original contract we signed was good for 25 years material and their advertisement was for a 25-year warranty for labor and material. The contract was modified after we signed-it and the owner was contacted to change the warranty to what the advertisement stated. After we signed the contract, we contacted the owner to review it. He agreed with us in what the contract should be, and had it changed back.

Very well. The workmen were very professional, punctual and were very neat. They moved all my heavy patio furniture from the deck and replaced them when the job was complete. Very thorough.

There's a warranty on the paint and they guarantee is for 25 years. They'll replace the windows if there's damage and stuff like that. When I got the warranty, it doesn't say anything about replacing windows. All it says is if the paint fails, we'll replace the paint. Now that's not much of a warranty. As far as going to the next homeowner, if you read the fine print, it rolls over to the next homeowner. Apparently you have to notify them in writing within 60 days if there's a new owner. You have to be careful with that. The main disappointment was that there wasn't anything in the contract, and this was a main selling point, if your wood windows end up rotting, we'll replace the windows, but there's nothing in the warranty about that. I kind of feel like they fell flat on that. I paid for the work and everything is done and I don't have that warranty that says the windows can be replaced. It's fine, but I was kind of expecting the warranty to say that because it was a selling point. It didn't say anything about rotting windows. The person doing the work was kind of pushy. We really wanted the color right and we were told we could have any color we wanted. I held off and said we weren't using that color and so they came back with another color. They reminded me they really needed to get it done. I'm thinking, for $12000, I think they should have a little friendlier of a deal going on. It looks good except for the front door which is kind of smudged around the edges. Overall, they tape everything up so it looks good.

They came out 2 years ago, but I did not use them. I thought it was a good company. The guy knew what he was talking about and he was fairly honest. I never got a price from them.

We needed our siding either replaced or painting, and they have really strong paint. That's why we wanted to use them. They were badly priced, which is why we didn't use them. He was on time and prompt.

It worked great. The price was high, but it looks as though it will last for quite a while. It should last for 25 years and we plan to be here, so we were willing to pay the price. The workers were very organized and left everything very clean. There was no mess and no fuss. They showed up when they said they were going to show up and completed the work in the timeframe they had anticipated. Whenever I ask them a question they gave me an answer.

It worked out well so far. They came back for a couple touch-ups, and it has worked out well for us. The weather was difficult and they didn?t clean up the paint chips that were taken off the house as well as I would have liked. However, I was happy with their work overall.

We have a two story frame house. It comes with a 25 year warranty. The prep work was very extensive. We have had no problems. This project was completed about 5 years ago. The team that worked on our home was very professional and hard working.

As far as we know, it was done well. Given the results and their workmanship, I was very happy and would use them again.

We are happy with their work. They are very thorough, and they did good work. We had some questions about some minor things and they came back and checked them out. Their prices were a little high, but the paint is expected to last 25 years, so we will see.

I had to have them come back to go over several parts. They painted over brick, and I was not satisfied initially. They did come back out, but they were not terribly happy and their price was high. I am not likely to use them again.

It was very, very good. They have a 25 year warranty, and they really do honor it. We have had them come back and touch up some areas we had some problems with. Our home is around 70 years old and made of stone and wood and in the Indiana weather, the repainting of our home had become a nuisance. Though it was a hefty initial investment, they solved our repainting issues, and we have been very happy with the work. We will continue to use them.

Everything was fine. They were friendly and they brought their own supplies. They cleaned up their mess, although I did expect them to take down all of the nails for Christmas lights. They took out the big nails but they only painted around the little one. I did not compare prices, but they seemed reasonable and I was happy with their work.

Everything went great. We were thinking about painting the house and had mentioned ceramic coating. Rhino Shield had a display at the Boone County Fair, and I signed up to be called. The salesman came over, we walked around the entire house looking for trim, etc. that needed repair. He calculated the cost and then did it again including our vinyl siding. We talked a little about color, and he left. We decided we wanted to have the work done, but it took us a while to call back. There was no problem with the price; he came back and we got the paperwork done. The work was scheduled quickly (it's the end of the season). The crew worked effectively. Having the brown paper and blue tape over the windows for a few days was like having stained glass windows. The rotten wood was replaced, the whole thing was spray-coated, and it took about a week. We asked them not to put the shutters back up. We couldn't decide about putting the old storm windows back up; so they've given us time to make a decision.

The reason that I hired him for such a high price is because they give a 25 year warranty, but when I had a problem (they ruined 2 doors to the sunroom) he said he would fix it. He sent someone to look at it, but we haven't heard from him since then. He never fixed it and we've never heard from him. We can't trust him. He is not honoring the warranty or I would have never spent this kind of money for painting my house. They were dishonest, and will tell you whatever you want to hear to do a sale, but do not go through with it. I want him to fix my doors and honor his warranty.

It costs more but in the long run it is great. They scraped all the lose paint. The guys were very hard working and prompt. They even did extra work for us - fixing gutters or putting up new ones. They repaired storm doors. They were excellent in terms of promptness and quality of work. The job they did was excellent. It is an excellent product and really lasts. Everyday they completely cleared the house and grounds of debris, they were very clean.

After our initial contact, the saleswoman visited, explained the process, and presented their quote on the spot. We asked RhinoShield to wait until we had new windows installed, and they easily accommodated that request. Jim Williams called to check in, ask about paint color choice, and get the timing on the windows completion. RhinoShield began the Monday after our windows were completed on Saturday. The 2 workers, Ivan and Oleg, were true craftsmen. They worked carefully at every stage.(I felt sure that paint would be smeared on windowframes, etc., but I was wrong--their work was very precise.) Many more boards on this 1984-built home were rotten than we had thought, but they worked diligently to remove and replace wood with excellent skill. When the paint went on, we were thrilled. The 2 men even hung 6 pairs of shutters. We feel like we have a new house. Now, if the paint lasts and the warranty is good, we will feel even better. With "regular" paint we'd need to repaint within about 6 years, so this seemingly high price really gets lower over time. Ivan and Oleg were kind to our dogs, including our new puppy, and the dogs loved their attention too. This has been an excellent experience.

The house looks beautiful now, after a few items were re-addressed. I have no desire to complain specifically in this forum, as I have seen how defensively the company responds. Bottom line, ask to see a copy of the 25 year guarantee before you decide to pay so much for a paint job. They don't send it to you until after the job is complete and I never thought to ask just what they mean by their "guarantee".

It was fine in general. They did not do a bad job. I hate the color but that is my fault. They were very nice and did a good job. I went with them because they claim their paint lasts about 25 years. It is supposed to not fade and prevent the boards from deteriorating. They also say that the paint is supposed to help insulate your home. They do give a warranty for 25 years. It took them about 4 days. Taped off the house and power washed before painting. They were good about picking up afterwords.

The salesman explained the process very well. The foreman was professional but a little cold.

I signed the contract late in 2007 to take advantage of 2007 prices and had home painted in summer of 2008. Company required 10% down payment with balance to be paid at completion. They contacted me promptly in the spring to schedule a time. It took over a week to paint my house with them working every day including Memorial Day and Sunday. Most of the time was spent on prepping and repairing the wood. House has cedar siding and it took over 24 cases of caulk to cover all the seams, cracks and nails, plus extra paint due to dry wood. All windows and doors were covered before painting. After the job was complete, two walk throughs were completed with us before final payment was requested. What I liked: +The product they used is a ceramic coating that is warranted for 25 years. The warranty is transferable. I love the product. +The thorough job they did on caulking and sealing the wood. +They left me an extra 5 gallons of paint for touch up. What I didn't like: - They used sub-contractors for the actual work which I was not aware of in advance. - When the foreman was not on site, I could not communicate with the workers due to a language barrier. - Foreman was very thorough in catching missed spots but other workers were not; for example, there were some missed nail pops and dirt they painted right over and had to redo. - Clean-up was not the best, not that they spilled paint or anything, but there were food wrappers, soda cans and other debris left.

I have mixed feelings about this company. Some of the prep work was very good and some was mediocre. Many of the windows had old overpaint on the glass from previous paint jobs. Instead of scraping off the paint, or notifying me so I could do it, the crew taped over the old over-paint and then painted the trim around the windows. When the tape was removed there were very visible lines of old white and red paint from the previous paint job that had to be scraped off. On other windows, the glazing putty was in very poor condition and needed to be repaired. One worker told me he would take care of it, but he just painted over it. On one window, a 12? section of glazing putty fell off the window when the old over-paint mentioned above was being scraped off. Around the garage doors there are several areas of bubbling paint where the old paint was not properly sanded and smoothed prior to applying new paint. In addition to the prep problems, there were issues regarding the colors we chose. When I called to set appt for the work, I discussed colors with Jim Williams and was told to give our color selections to the workers who came to pressure wash the house. Jim asked about the colors and the brands of paint we were choosing the colors from and I told him Sherwin Williams and Sears Weatherbeater. Jim told me he could not get the colorants for the Sears paint because they used a different palette than any other company. I said I would find the color in a different brand. When the workers showed up, I gave them color chips from Sherwin Williams and Olympic paints and was told it was not possible to match those colors. Jim was called and I was told they could not match the colors from Sherwin Williams ? a direct contradiction from what I was told 10 days earlier. In the end, we were required to choose both our colors from the Rhino Shield color chips ? a direct contradiction from what the salesman told us last November and we had to settle for a color that was not quite what we originally wanted. During the actual paint work, the crew ran out of the trim color paint two different times and a four day delay was incurred waiting for additional supplies of paint to arrive. During that four days, very little work was done at our house. When my wife called to complain about the delay, Jim blamed us for choosing such an unusual color and complained about additional costs he incurred. Blaming us and complaining to my wife was unprofessional and irrelevant. We chose colors from the Rhino Shield selection. The salesman estimated the job and was responsible for determining how much paint was needed. At no time after choosing the color were we informed of its lack of availability or that a delay might be incurred to obtain adequate supply. The cause of the problem was solely the responsibility of Rhino Shield. We are happy with the way the house looks. Use them but watch closely. 25 year warranty - we will see.

Jim Williams is the manager. We would recommend for exterior painting and repairs as well.

It went pretty well. They came on time and finished when they said they would finish. They did a relatively good job, except for a few complaints we had, but they are fixing those right now.