Rhino Shield

We recently hired Rhino Shield for an exterior paint job on our home in Queen Creek, AZ, and our experience was far from satisfactory. Initial Consultation: The sales representative was knowledgeable about the product and the warranty, which convinced us to proceed. However, during the consultation, he mentioned that he "had to charge at least $11,000 or the owner/manager would be upset," even though he described our job as "simple." This felt like an unnecessary pressure tactic. First Crew Experience: The first crew that came to prep the house was unprofessional. One worker asked me to sign paperwork stating the paint job was complete, even though it wasn’t, just so he could get paid. Being home alone, this made me extremely uncomfortable. Additionally, the crew frequently arrived late, and when I expressed dissatisfaction with the paint job, one worker suggested I look at it from a different angle to make it look better. The paint work was terrible, and a few weeks later, I was in tears because it looked so bad. Follow-Up and Resolution: My husband contacted the project manager, Chandler, who inspected the job and agreed that the work was subpar. He hired a separate crew to re-spray the house. Although this crew did a better job, they initially missed painting the railings, requiring yet another visit to complete the work. Customer Service and Final Outcome: Despite our request for a partial refund due to the inconvenience and poor quality of the initial work, Rhino Shield denied our request. This was particularly disappointing since the initial crew likely also mishandled the APX primer, which was a significant part of why we chose Rhino Shield in the first place. Conclusion: Overall, we were extremely disappointed with our $11,000 paint job. The experience was a major headache, and we could have saved thousands by hiring another company. Based on our experience, we cannot recommend Rhino Shield and want to share our story to ensure potential customers are aware of the issues we faced.

Rhino Shield does not care about the consumer at all and will even argue with you about everything and deny everything. The only reason I gave them a one star is because you must for the review. I do not usually give negative reviews, but this time I feel that people need to know about this company. First outside of Yelp and Google you really cannot find any reviews on this company. So that should have been a large red flag for me, but it wasn't. We unfortunately, signed a contact and gave Rhino Shield a down payment. Once the salesperson leaves, nothing that she said is worth the paper it was written on. So sad for the consumers. Every employee at Rhino Shield is rude, condescending, obnoxious, and liars. They deny everything and do not take responsibility for anything. They even threw their sub-contractor under the bus. I did get in touch with BBB, but they could not help. Please save your hard-earned money and do not use Rhino Shield, it is not what they say it is.

So in May 2013 I spent $18,457.00 to paint my home and after an addition we had more painting done for the tune of $7,822. I have noticed many areas on my home that have cracked and pealed and extreme fading on all my windows and trim. On the actual warranty there is no mention of the any length of time that afterwards I am responsible for the labor. When I was contacted today I was told I would need to pay over $800.00 because it was past the 5 year warranty limit. When I asked where that was he referred me to the BACK of the contract I signed which was never mentioned there was any limitation or anything on the back of the contract stating this. I find it absolutely absurd that they hide the details on the underside of a duplicated contract form then provide you this formal warranty of 25 years stating" The material making up this Rhino Shield Ceramic Coat Permanent Coating System is warranted for twenty-five (25) years against chipping, flaking, or peeling". Very frustrated.

This company is crap. Do not ever use Rhino Sheild. They will screw you on the warranty anyway they can. The little mexican dude did not even care. He said we can provide you with the paint and you have to pay labor. He argued with me that they couldn't cover it because of mother nature and it has faded so bad. I am embarrassed to have it on my house. What good is it to have a good 25 yr paint job when it didn't even last 7 years RUN FAR AWAY FROM THIS CRAP COMPANY AND JUST HIRE A GOOD PAINTER AND GET GOOD PAINT

This review is to bring attention to others who may be considering this process instead of normal painting for their home. I had Rhino Shield paint my home in 2010 for around $6500. My home is majority brick (about 60%) so they only painted the fiberboard, trim, front porch etc. Initially I was very pleased to invest in this process so I would not have to worry about repainting down the line. They missed some painting on a chimney which they took care of ( I thought) and felt this was a good investment for the first few years so I recommended Rhino Shield and this process. A couple years ago I noticed I was getting major fading on the south and east end of my house. Then I noticed the chimney they had to come back and paint was all peeling off so I figure they didn't do the whole process on that. Also posts on front porch were showing decay and rippling even though they replaced damaged wood their before painting. When I reached out this summer about my issues, a young man came out and let me know that wood was not covered since the water could come up from underneath the post and cause the damage, they don't cover and fading and probably be able to provide paint for the chimney. I called in a couple times to try and get some resolution but communication was spotty and I did not get any solution to my satisfaction. I did get something from the young man that they had a special where they would repaint or give another coat for around $5600 if I can remember correctly. I did not think that was fair after paying $6500 10 years earlier for a lifetime guarantee. To be fair, the warranty says the paint is warrantied for 25 years and they will provide replacement paint. Problem is the labor, wood rot etc. So, my point is buyer beware on 25 year warranty. This will cover your product but not labor. So at the end of the day I had a new roof put on this summer and had roofer repaint a couple areas but I will still need to have the whole house repainted only 11 years after initial application. Thus not worth my initial investment. I didn't want to worry about repainting for 25 years. Something to consider.

Deceptive practices by rhino shield: 1. Salesman, Mr. Thompson, assured us that we can cancel anytime without penalty up until we schedule a date for service although the estimate indicated we have to cancel within three days. He also offered us a 10% discount if we made a deposit of 10% of the estimate. His statements were ambiguous and completely false. 2. When asked if rhino shield paint worked on vinyl, we were assured by Mr. Thompson that it covered vinyl well. Again, there is ample evidence that rhino shield cracks and flakes on vinyl contrary to Mr. Thompson's misleading assurances. We cancelled before any work was scheduled and owner refuses to return our deposit of almost $1,000. There was absolutely no work scheduled or done by rhino shield, that is, there was NO performance on the contract. Rhino shield's refusal to return our deposit is unconscionable. All we did was sign a piece of paper and rhino shield keeps our deposit. The salesman misrepresented the service and we relied on that misrepresentation. This man recommends to not sign a contract with rhino shield without fully investigating this service.

They did a great job. Overall very happy with the work they did. The crew worked very hard. The Ops Manager, David, was extremely responsive returning messages promptly, even off hours. The house looks great.

Not good from the start! NOT GOOD. I believe this was due to the the company hiring day labor, laborers that speak no English and have very little exp. painting anything. Not to mention they will urinate all over the yard, as nature calls. . Beware as the sales man you meet. He continuously lied to me and made up false information the entire time to sway our opinion.. Our $5000 paint job, almost immediately began leaking and rotting wood the trim almost immediately. 8 years later, we have several rotted holes and peeling Rhino Shield product. However, NO Rhino Shield company to fix it per the warranty. The last communication with Rhino Shield, the company offered to sell me the Rhino Shield product so I could fix it myself. 5 gallons for $500. This was a trick, the warranty expressly states the warranty is voided if anyone applies the product who is not trained, certified by Rhino Shield. I elected not to buy the paint and have saved the document as evidence for future litigation. The worst part, Rhino Shield promises a 25 yr warranty. ALL of our issues are supposed to be covered per the warranty, however Rhino Shield won't honor any warranty work. Or, they flat out deny there is a problem. It's comical. SAD but comical the way these guys weasel out of all responsibility. Including David, a production manager who even threatened physical harm if I continued to complain. I would NEVER hire Rhino Shield to do anything again. Why would you?

I have a large pergola in my backyard, built around 2007, the posts of which are sunk into a flagstone patio. The thought of having to maintain/paint it over time was too much for me so back in 2015 I decided to do Rhinoshield. When the sales rep came out, I was told the job was too small and they have a $5000 minimum. I really only wanted the pergola done but decided to just go ahead and do all the wood trim on my brick home, and a wood screened-in porch off the back. The total job was around $11,000. Now, all the wood of the pergola is rotting!! When I called Rhinoshield about it, they told me the pergola is not included in their warranty because it is not a permanent structure. They should have told me that before they did the job because then I would not have bothered having it done. But clearly they kept that information from me in order to get my business. Now, I am going to have to pay a carpenter around $2500 to rebuild the pergola and replace the flagstones that will be damaged in the process. I am going to continue to fight them on this but I want others to know that, in my opinion, this company lied to me to get my business and so, they don't deserve your business!

Salesperson came to our house and was high pressure offering promises and incentives to get a quick signature. Actual painters did fine showing up on time when promised. Big problem was that they promised they had thousands of colors and would make sure we had exactly the color we wanted. When it came time to pick out colors, they refused to help and said it was all on us, we had to pick from swatches that did not match the final colors and it would cost us $200 per color to have them apply a sample on the house to see if it matched what we wanted. The job supervisor said he wasn't allowed to help us and the guy in the office was rude and dismissive. We tried a few colors, but we couldn't match and swatches with the color of nearby fence that we did not repaint. We are now stuck with a color we don't like for 25 years. Salesperson also told us we'd need some wood repair but she couldn't price that until after we signed the RhinoShield contract. She estimated it would cost $400, but when the carpenters came out it was $8,000. The carpenters did a good job, but salesperson should have told us what it was going to cost. I would never do business with these folks again.

They were here the day they promised work would start. Jose and his team worked non-stop for four days to replace wood, fill woodpecker holes, caulk around windows and paint the house. They power washed the house, covered windows and everything that was not to be painted before they started. Afterwards they cleaned up my property. I would highly recommend them and would hire again. They were very professional during the entire job.

I had to have additional trim repair performed from the original estimate and I felt I was overcharged. One piece of the trim that was needed to be replaced I thought was to be in the original estimate and was not included, evidently miscommunication. The team leader (Andrei) for the trim repair was overbearing in his approach and communication. The individual (Jay) that did the measurements and estimate was somewhat defensive in his response to my inquiry of the higher cost of the additional trim compared to what cost of the original trim repair, and the trim piece left out of the estimate. The two trim technicians that did the wood repair did quality work. The two technicians (Ever and Ricardo) did an excellent job preparing the surfaces for the coating and applying the coating. Amy who did the scheduling and coordination of the work to be performed did a good job but was not very responsive to my concerns about the trim issue. I was never contacted by an other management person concerning that issue. I would definitely recommend the Rhino Shield coating. I would use an outside vendor to do do the repair work.

The salesman was professional, informative and very thorough. The painter, Chris, was very knowledgeable about the product, the colors and his job. If he had not provided advise on the color we chose we would have ended up with a purple house, which is not what we wanted at all. He also provided advise on the color scheme for our stucco and wood house so the dark and light scheme would look good. We are very pleased with the color, the color scheme and the professionalism of all the Rhinocort staff members. They were courteous, neat and worked around our vacation schedule. We highly recommend Rhinocort.

Wonderful. Called before appointment to let me know he was in his way. He was prompt, professional, clean, courteous and patient. He asked a lot of questions to ensure he and I️ were in the same page. I️ had many many questions. He answered all of them. Like most people, we are on a budget. The initial estimate was not in my price range. He bent over backwards to try and get me to my price point. Talking with Ryan, is like talking with a friend. He listened, gave feedback and gave pointers on how to execute my project. Can’t wait to get started.

They did a great job and I am pleased overall with the result so far. My only concern was that I felt a bit pressured. We were set to do this in October. They had a window of time and got me done within 2 weeks. Typically this would be great except that once the carpentry stuff was done they wanted cash and not credit. I had it, but I wasn't expecting to pay that day so my savings took a hit that I had not anticipated, planned for or budgeted for. I have some areas that should be touched up. I haven't called yet to see how responsive they will be, hoping for the best. The crew did do a great job overall and I am not sorry that it is done.

They're more expensive than having a painter come out, but I figured something like theirs that's going to last 25 and save me thousands, and thousands over the years is fine. We had a birds nest with babies in the gutter and we didn't want them disturbed, so we asked rhino shield could they come back because it would have killed the birds, and they said okay. A few weeks later the birds were able to fly away and they came back and did that small part, I thought that was neat.

Excellent workmanship from start to finish. Timely, professional and the crew was great to work with.

It is a superior product. They did a ceramic coating, not really paint, and it is very impressive. We will never have to paint again.

It went great. We arranged the dates for them to come with no problem. On the first day, they powerwashed the house. On the second day, they did some minor wood repairs and prepared the house for painting. The third and fourth days were both spent painting the house. The third day was a Saturday and they still had about half the house to paint. The weather looked rainy for the next Monday-Wednesday. After discussing it with the painter, he decided to come back on Sunday to finish the job before the rain. I felt that was going above and beyond.

Everything went very well from start to finish - from the initial contact to coordinate getting our estimate to completion of the work itself. All office and work crew members were very professional and concerned with making us happy. We are very well pleased and would recommend them to anyone that inquired about RhinoShield!

They finished ahead of schedule and I am very satisfied. Edward K Koch pia7110@sbcglobal.net

They couldn't get started until late summer. I honestly don't remember the price this time, but it was comparable to having it painted, but it would last longer. They'll paint over anything, bricks stucco. It doesn't stick to glass it will peels off, it doesn't stick to silicone. The house I live in is a brick and wood siding. So, I had the wood siding done and all of the trims.

Went very well. took four painters four days. cleaned up very well. very satisfied

The Rhino team that did the work did a good job. They tried..;however, be aware of their contract and paint color conditions. We understood that we had by contract two chances to select the colors that we wanted. We originally were going to keep the same colors that the house; however, when reviewing the test paint areas that they did, they were unable to match our existing colors. We then selected a different colors off of their standard color selection. We were then told that it would be an extra $400 for each of the three colors (trim, stucco, house) which was an extra $1,200. We continued that we were still within the two chances to approve the colors. They failed to match the existing colors. They later dropped the request for the extra cost. Also, note that the paint is not flat but will be a semi-gloss covering. Only time will tell if the products is as good as their advertising. This is a very very expensive house paint/covering and the contract language must be understood and looked at very closely. It is full of traps for the buyer. Two of our outside carriage lights were damaged when they power washed the surfaces to be painted. They paid for the cost of one but not the cost to replace the fixture. They have not responded on the cost of replacement on the others. (The lights had motion detection and auto dimming dusk to dawn electronics). I have had to replace all four carriage lamps because they were all damaged to some degree by the power washing and painting work. At this time, my rating is based on the way we were treated and extras that we were told would be applied. They backed off the extra cost and the job was completed as quoted, but the damage was not completely taken care of and they stopped returning my telephone calls. Also, they did not completely remove all the masking tape. I still have areas of the house that have masking tape and paper on them.

This was a great company to work with.