Rhino Shield

I was absolutely satisfied with them. Everything stood out about this company. They were professional from start to finish. We couldn't have asked for a better experience.

Initial consultation with Alan was very positive. He arrived when scheduled and was efficient in the preparation of the estimate. Work began when scheduled. Workers were very careful to cover windows and other areas not receiving the product so as to avoid overspray damage. All joints were caulked and sealed, and an area of rotted wood trim was replaced and repaired. prior to receiving the Rhinoshield coating. The jobsite was kept clean and organized; there was no interference with our daily routine. The work was completed timely and for the negotiated price. There were only a couple of small areas around the front door trim which we were not happy with, and after calling the supervisor for Tri-State the workers came back promptly and re-sprayed with good results. The workers were even kind enough to replace our security flood-light bulbs while they were there with their ladders! So far we are very happy with the Rhinoshield coating. The color match was perfect. When it becomes necessary to re-paint the Hardi-plank siding on our home, we will have this company apply the Rhinoshield coating to those areas as well.

I called and set up an appointment with Rhinoshield. The person who answered the phone was very nice and professional. She was patent and friendly with me even though I was being a bit difficult. I requested a very specific time for the estimate. There was not anything available but we eventually found a time that worked for both parties.The sales person showed up on time and was very friendly. She walked the house collected her data. She then sat down with my wife and I and told us about her product and the cost. I was impressed with the fact that she did not try to sell additional services like every other company that we met with. I was sold on the product but the price was higher than I was expecting. It would be totally worth it if I knew how much longer I was going to live in this house. Since the future is unclear for my family we are going to save money and paint ourselves this year and keep Rhinoshield in our future plans.

They were very tidy and punctual. They did an excellent job and they finished up on time.

I felt that the salesperson misrepresented what was going to be done. He said that everything would be scraped, prepped and done a certain way, and it wasn't. He said the 25 year warranty meant that if there was any peeling or cracking they would come back and redo it. The 25 year warranty ended up being that they would leave paint with me. They painted on a day that there was a 99% chance of rain. The paint had to be redone. I had some issues. They tried their best to resolve them. Overall, I was pleased in the end.

So far, they weren't too overly priced. They showed up on time and they called and left me a message when they said they were going to, which is very nice.

We were very pleased with the professionalism of the salesperson (Allen Kane) and the painting crew, and they did a great job painting. They matched the colors well and did a nice job on the trim, doors and windows. The job took a little bit longer than they expected because of weather, but that is very understandable. However, the one small issue we had with them was that the crew forgot to replace several of the gutters they had taken down in order to paint. We had already moved out since we were preparing to sell the house, and whenever we would stop by and check on it to see if they had put the gutters back yet, they were still not done. My husband called the crew manager (Darren) probably at least 6 or more times over a period of a few months, and each time he had an excuse but promised he would get it done right away. We also called the salesperson who had talked to us originally (Allen), maybe once or twice, to no avail. Finally after leaving a voicemail with the office, Jim Williams, the owner of the company called us and apologized, saying that he had never heard about the problem himself. After that the gutters were put back up. Well, we used the only contact info we had - the crew manager's number and the salesperson's number - they just must not have passed on the message to the correct person. There should have been more clear lines of communication. It was only a hassle because we had already moved out and had to keep going out of our way to check on the problem to see if it had been resolved yet. Otherwise it was a great experience and they performed excellent work, and we are planning to use them in the future to paint our new home, also a historic house (1890).

As detailed previously. Smooth, professional, unobtrusive, and very beautiful job with a 25 year guarantee.

I could not have been more pleased. I encountered total professionalism and friendliness from the owner to the sales rep to the foreman and his crew. They were timely and worked hard and efficiently. I had to delay their painting some atrium door trim because of some carpentry needed. Had it not involved a door frame, they could probably have done that too. At any rate, they came right back out when we had it ready and finished up the painting. I love the product - looks fresh and has depth! I would recommend this particular contractor - RhinoShield/Tri-State - to anyone. We should have done it last time we painted. Consider... if I had RhinoShield on the last painting, I would not have had to do it this time. I would have been money ahead by using RhinoShield once instead of typical painting twice! Don't let another contractor tell you differently!

They came on a day that was raining and power washed and then replace two boards on back of house that they said needed repair. Day two also raining they primed and never calked anything. Very heavy coat in some areas with large areas of no primer. This day the yard and mulch beds around the house were trampled and several more than 10 plants were either ruined or injured 7 had to be replaced. The flashing over the brick moulding was severely damaged and later caused leaking. Food and cloth were left around the home that I picked up or cleaned. Day three they painted all the trim and windows (all the work)(rained off and on the whole day) They did not cover anything and everything around the home had paint on it even the roof. I had to clean all cement around the home the brick had paint on it the airconditioner, hose reel etc. There were large areas of dropped paint to a fine mist on everything and large hand prints on a new roof. More damage to the flashing that they mangled with ladders and more garbage in the yard and food and clothing left behind. They wanted to be paid that day but I wanted a boss or the owner to evaluate the job.( they never did) Over the next few days they called me regularly to get paid and attempted to repair the flashing cleaned some of the paint spills and fixing the paint that was already pealing. The group that would come over to clean up some of the mess and fix the pealing paint made me worry about my family so I paid them to keep them away. I have since hired a very good honest company to fix the windows and flashing they ruined and have learned a valuable lesson. But the house was actually worse after the paint job than better. I thought at this premium price I would have gotten a great job. But I received the workmanship that has made me for the first reach out to worn people.

The painters did an excellent job painting. We had probelms with rain during the period of time while the house was being painted. Windows and doors were covered to protect from paint overspray. The price was higher than I have liked, but considering the work is guaranteed for 25 years we got a good price for the product.

Rhinoshield did an excellent job in preparing our home prior to painting and the actual application of the product. The workers were extremely professional and timely. My only complaint is that I wish the price was lower; however, I understand that I will no longer have to paint my home so from that standpoint it's worth it.

They weren’t cheap, but they did a very nice job. I have a two story house, and some areas are very difficult to reach, much less paint. However, they coated everything very well.

Working with them was very pleasant. I thought they were thorough and professional. The person who was in charge of the crew would always show me what areas on my home needed repair work as they went. They would always ask for permission before proceeding with any repairs. I think that if the paint does hold up as promised, it’s worth every penny.

My experience with them was fine. Their employees were courteous, and did a good job. They did make one mistake; a color was mixed incorrectly. However, they corrected the issue and didn’t cost me any additional money. I did have to follow up with them regarding a few issues, but it wasn’t for anything major. Overall, I was happy with them.

They provided a good service, and the quality of the work was just great. I’m a big fan of the product itself.

They are a great group of guys, and I think their work is superb. The work is warranted for life, which I think is great. Basically, I’m a happy customer.

In October of 2006, RhinoShield prepped and repainted our two story house including siding, trim, gutters and garage doors with 25 year ceramic coating system. Their color collection was extensive. You can choose your own combinations or they also show you ready made sets of coordinated colors that you can pick from. March, 2011- We had a warrantee issue and instead of just a doing a spot specific touch up, they painted the entire wall. They also inspected and re-caulked any areas that needed it. They were easy to work with and were responsive to our call. RhinoShield did a great job on the initial project, but it is reaffirming to work with a company that works with you after the bill has been paid. We even worked with the same employees that we did in 2006!

Wow! Just saw my house on the commercial for the company. Didn't expect that, but it reminded me that I still needed to put in a review about them here. We did a lot of research to verify that this was the product we wanted on our historic home. Most importantly, when we needed to get approval form the historic preservation commission, Jim Williams and his colleagues went to bat for us to get approval without any hassle or cost to us. Despite the upfront price, when you factor in how long this paint lasts and the guarantee, the price actually comes in lower than the expected price for the 4-5 paint jobs that would be required over a 25 year time span. Also our needed exterior repairs did add a $15K premium to our total cost but they really did a fantastic job of repairing the historic trim (including curved forms and pieces), even getting a boom at discount to us to satisfy our needs on high peak areas. There were A LOT of exterior repairs needed and this price was fair for the craftsmanship of what was done. Others who have had work done on this forum, rightly note that the foreman Andre is "pushy" but seemed to me to have the best paint outcome and interest of the costumer in mind. Since we had historic district constraints, I just needed to be assertive with him regarding our expectations and wishes, and he always followed costumer preference/request. Overall, I feel they bent over backwards to satisfy our needs and make sure we had a positive experience. We are now a year out from project completion and extremely satisfied with the service provided and quality of product delivered.

In October of 2006, RhinoShield prepped and repainted our two story house including siding, trim, gutters and garage doors with 25 year ceramic coating system. Their color collection was extensive. You can choose your own combinations or they also show you ready made sets of coordinated colors that you can pick from. March, 2011- We had a warrantee issue and instead of just a doing a spot specific touch up, they painted the entire wall. They also inspected and re-caulked any areas that needed it. They were easy to work with and were responsive to our call. RhinoShield did a great job on the initial project, but it is reaffirming to work with a company that works with you after the bill has been paid. We even worked with the same employees that we did in 2006!

The salesman was very nice and explained everything except for the texture of the paint,. The workers that came out were very nice and considerate. We are satisfied with the end product and how the home looks. I would consider using them again, I would just ask more questions.

They were very efficient and the job supervisor stayed around the whole time for any questions. They did replace a facade around a support on the front porch.

We were looking to have our house painted. I checked Angie's List, along with several other resources, and we ended up talking to someone from Rhinoshield. The sales person came out and we signed a contract on March 11th. Our contract price was $14,100. We were required to pay 10% then, even though we weren't going to begin the work until fall. In the meantime, my husband knew we had some siding that needed to be replaced. Then, we decided that we wouldn't need the painting done after all; we would just get all the siding replaced instead. I called them and asked them for my deposit back and they will not give it back. We started looking at colors in the beginning of the summer, from their palates of colors that they had. I had two or three phone calls with him about colors, and they looked up some addresses for us to look at some colors to get ideas. He also provided us with a small can of paint as well. He claims that is worth $1410. We never even agreed upon a color, no date was set up to begin the work, and no work was actually started on the house. His reasoning was because of the company's marketing expenses, but I don't feel like that's my responsibility. I didn't like his attitude and I didn't like that he was non-negotiable. I kept letting him know that I feel as though this isn't fair, and he just told me that it's just the way it is. He never gave any other options; he was incredibly non-negotiable. I will never do business with this company and I've been sharing my experience with others and advising them not to use this company, either. I'm very disappointed since we didn't expect that type of customer service.

Jim Williams was knowledgeable and friendly with a lot of information. I am sure Rhino Shield is a good product and we would have been happy with it. However, the price was rather high for us (almost four times the amount we ended up paying from another Angie's List company) and I don't think there were any 25 year paint jobs around to see. I did not like that if we handed over a retainer check at the time of the estimate, that would somehow guarantee the price down the line - that also factored into our decision.

Quote provided in fall of 2009. Work commenced in March, 2010. Owner provided photos of three color paint scheme. An issue of painting certain custom storm windows arose which owner felt were included in scope or work but contractor did not; contractor accepted owner's position. Work progressed and the crew seemed constantly in a hurry to finish but color and bubbling issues had to be carefully monitored by owner to assure this was properly done. Finally work was completed but on punch list walk through an issue of how to paint window edges arose and owner had to provide the suggestion to properly finish work. This last work was only done when owner refused to make payment unless it was performed. Work was satisfactorily completed though it currently appears that warranty work due to more bubbling of old paint is occuring; owner in process of contacting contractor on this point.