Nu-Sash Windows

The installers were professional and knowledgeable and worked efficiently. After install, showed me how to operate windows and then cleaned everything up, left nothing behind. I am very happy and satisfied.

The door-to-door salesman's "pitch" amounts to harassment. I said, "NO" to his "offer" FIVE times and he kept on and on until I finally had to yell for him to stop!! He then became insulting and next stood in front of my house hollering at a closed door. You call this professionalism Nu-Sash? Disgusting, pestering, aggravating, provoking, insolent and offensive come to mind. I called Nu-Sash to complain. All you get for any one of a variety of extentions is voice mail. HORRIBLE people.

We spoke to a very kind door to door solicitor who came by on a Saturday morning to ask if we wanted windows installed. We did, and the guy was very polite, so we went ahead with the estimate. The salesman came, and he was sort of an odd guy, but likable enough, and the price was great. I told him that I would follow through with the deal (4 huge windows, 5 normal size for $4,400, labor included) as long as I could have some references to check with before the "72 hour cancellation of contract" was up. He assured me that I would have 3 or 4 in my email the next day, and they never arrived. At the end of day two, I called a manager who told me that he would see to it that I got the references, and have the salesman call me back. The salesman called me back and he, too, assured me that I would have the references in my email that night. When I got home from work on day three (nearing the end of the 72 hour period), the references still had not arrived, so I canceled. After I canceled, I got a call from a financier who told me he needed more information - it was not the same company that I was told would finance the money. Evidently I was declined for my credit, and it was sent to a new company, so I asked him if they also offered the 5.99% interest loan, and the guy laughed. He said, "Who told you that? That's ridiculous." Lie number three. I checked Angie's list and they appeared to be pretty good. However, if they can not keep their word on sending a simple email, can I trust them with ripping out my windows? Were there no good references to send me from the surrounding towns, even though they said there were? I don't know, and I don't make enough money to find out - besides, I've seen too many "Holmes on Homes" episodes to let the first red flag go unanswered. Everything was good - everything, except the salesman's demeanor and the sketchiness of 2 different people not sending promised references for me to speak with. Their loss; I was going to do it too - but I refuse to pay people to lie to me.

So far, I am extremely pleased. They were prompt, professional, and courteous. There were several different groups of people that came in, but each group was very friendly and did a great job. The whole crew cleaned up well. I plan on them coming back for further work, too.

We liked the type of window that they were using and saw that they had a good reputation, so we decided to go with them. Everything went according to plan. Everything works fine.

Very professional. Rick Myer was our main contact and guided us through the process. All of the workers in our home were respectful and courteous. Price was reasonable and allowed for work that I wanted to complete myself. High quality of work. We are very pleased. Responsive to our needs/questions. Highly recommend.

very professional. Helpful. Knew their jobs. Cleaned up. Impressed. Finished in two weeks. Impressed w/Jerry the consruction mgr. Impressed w/pre-installation meeting where all craftsmen, including draftsman, met to review the plan and the project. Meeting included 6 or 7 people. Impressed w/plan B when 1st electrician had to reschedule due to an accident, 2nd electrician was on deck and showed up almost immediatly. Rick coordinated the entire project, insured eveything was installed to spec, and was very flexible w/in-progress changes. He responded immediately to any request we made. A great job, would highly recommend.

We as a family spend most of our time in the basement. We highly recommend Nu-Sash. Great people to work with. Great experience.

did not use, price& quality was poor. Salesman pressure me on several times on & after bid

Mr. Myers said they would install the roofing and do the other work the week of 11/9. They showed up about 9 a.m. on 11/13 and finished everything by 6 p.m. The next morning when I could see the roof in daylight I was dismayed to find that many of the shingles over the garage weren't lying down properly, so I called Mr Myers to complain. He came out very quickly and agreed there was a problem and that he would have his roofer come back the next day to fix it. After that fix, the roof looks fine. The only other glitch was that the company sent me the energy tax credit form for new windows. As of December 1, I am still waiting to get the form for the insulation. Although I said I would use this company again, it's more of a "definite maybe" than an enthusiastic "yes."

I called to set up an appointment for new windows. The salesman set up the appointment and arrived promptly as scheduled. He told me how his wife had passed away from an illness. Then his brother died in an auto accident. He asked me what I did for a living and told me I needed a man around the house. Sorry brother, but it's not going to be you. Very inappropriate, unprofessional, and I have yet to receive an estimate as I was told. I did receive a postcard in the mail with the salesman's private cell phone and email. I also found on the internet that Nu Sash of Cincinnati had closed up and re-opened as Nu Sash of Indianapolis. I know this is a franchise, but it put alot of doubts in my mind about the business. The whole experience gave me the creeps. The salesman was enough to make me run in the opposite direction. No estimate, no windows, and no man around the house. Enough said.

They were asking $1700 for the building, but lowered it down to $1500 upon delivery. They kept giving me the runaround about when they would deliver the building and it was 9 months later when we finally got the building. During that time, we had already purchased another storage building, purely out of need, because they took so long. They said we would be getting screens for the windows and door on the building, but they would have to bring those back because they didn't have them on hand. When they brought the building, they realized they couldn't get it off of the trailer, so they left it. We called them with a suggestion for someone to help them move it, but they said it was our problem and we would have to take care of that. We had to hire someone separately to move the building off of the trailer and they refused to chip into that cost, even though they never said anything about having to pay extra for that part of the work. We still didn't have the screens, so we asked them about that and they gave us the runaround, then finally said we would have to buy the screens separately and pay them more. Basically, the sun room structure isn't usable without the screens because it gets hot and bugs get in with the windows all open. It was a very bad experience.

I would not recommend this company to anyone for the basement project. I am not happy with the finished result, which took ten weeks. Overall, this experience was laking in punctuality and quality.

The salesman was not completely honest with us. We were told our new windows would be installed by a crew in two hours & the windows have a lifetime guarantee. What they failed to tell us was that we were being overcharged out the gazoo, the "crew" of one took all day. The "lifetime warranty" has a deductible that has to be met of $50.00 a visit to have any repair done FROM DAY ONE! Our new windows were not aligned right upon install and couldn't be locked. We had a fee to have that corrected!

Jim Kernodle, my salesman made a lot of promises which appear to be all lies. He promised to deliver a projector for the home theatre system, which he never did. He said when he finished the basement it would look like the main floor, but I had to pay the painters to get all dry walls painted. The salesman also said he had a five start rating on Angie's List, which was a total lie. He promised they would create a furnace return in the basement so it would suck cooler air in and make the upstairs much cooler, but the contractor said he never does that in basements. They started the work in July. A week later they started not to show or to only show up for a half an hour. The last day the company came was August 14th. They have not been back to finish the work. The projector is refurbished, not new. It's a cheap projector. They took the projector back and were supposed to get a new one for me and they never did. They also did not deliver speakers for the theatre system, a shower door after they installed our shower, they never gave me the credit on the toilet that I purchased. I changed the layout, and they said it wouldn't be a problem when I signed the contract. Now it is a problem. I just called the manager and he said they were not going to deliver the correct projector at all. They didn't mention the times in the past three weeks I spoke with them. They don't want to deliver a shower door and they still owe me a $100 credit for the toilet I purchased. In fact, problem with Nusash started with day 1. On July 2, they started to deliver drywall. They asked me to open basement window so they could bring the drywall in. They broke the security tab on window and never fixed it. The last work they had done in my basement was on 8/14. Since then I called the manager, Joe McKee, several times, and he either did not answer or, the only time he answered he said will take care of it. More than three weeks had passed and nothing had been done. I mentioned the missing parts (projector, shower door, speakers, broken window security tap) every time I called him, until today, 9/8, he told he could not honor all these. Update 4/5/10: The original Nu-Sash under Jim Kernodle and Joe Mckee was the reason I gave all F ratings. Since them, Rick Myer has taken over the management. He is a completely different person than the other two. He does care about my feedback. He made several trips to my home to take care of the dispute list until I am completely satisfied. Just recently the vent cover fell off and I called him. He dropped by my house and got that taken care of. I like his personality and I definitely recommend Nu-Sash Basement Remodeling under Rick Myer.

They were professional. I had some concerns about the quality of their work, which they took care of for me. They were good about cleaning up. They gave me an estimate, which was on target.

Their workmanship was excellent. They were prompt in doing the job. They were prompt in following up on a problem. Their salesmen committed a bait and switch operation. And that was taken care of after I had brought the paper work to the attorney generals office.

Overall it went well. The quality of the service and the products they offered.

I have used their services before and they did a good job so I am having them do even more work. Their price is good, they are easy to work with, easy to get ahold of and will walk you through the whole project. They come when they say they will. The whole job with the door took only a couple hours. They did excellent work.

The salesperson was very good at explaining how everything worked, the pricing, and the warranties on the windows. The installers did a really good job with a difficult situation. They were able to work everything out and the windows look great. I would use them again in the future and would recommend them to others.

Very prompt! Salesman very nice & got right down to business, very good quality work and product getting ready to hire them to install new roof on house. Would recommend.

Nu-Sash had to go above and beyond routine. Our condo required special color & window grids. Not just everyday white replacements. They were professional, courteous and completed installation promptly.

Called to get estimate, they came with samples of all materials which helped in the selection process. Was very pleased with quality of products. After about a week of deciding on colors, called to schedule work, about a week later they where ready to start. When they came out they explained what steps they were going to take and gave us some time frames. In all it took about three weeks to complete. (well worth the wait). They made the whole process very easy, from start to finish. The staff was always willing to answer any questions or concerns we had and work with us to resolve them. (from sale to installation) We are very pleased with the end result, and have received several compliments from neighbors and friends.

Pricing availability was provided by NuSASH salesman explains the different product lines available. We have initiated our own research prior to accepting NuSASH's estimate. Pricing and the type of vertical siding convinced us to go with NuSASH. Delivery of the siding made within 6 weeks and within days, two installers were at the site taking the old siding off and preparing the installation phase. Old sidings were removed and hauled away daily so the worksite is kept clean and organized. The installers arrived dressed appropriately since weather was wet and cold and neat in appearance. The crew of two professional men arrived early in the morning working full days weather permitting. Weather during the installation was cold and wet, but the men worked long hour to get work completed. We were highly impressed with the crew's work ethics in keeping the area clean and organize on a daily basis. The staffs at NuSASH from the salesman, office staff, estimator and inspector, delivery crew and installers, technicians, have been very courteous and have gone out of their ways to help us whenever we have questions or need further assistance). NuSASH have been very good in providing follow-up visits, maintaining good repeat customer relationship. I highly recommend NuSASH for anyone requesting services for all siding and gutter installation.

One Storm Door and two entry doors were installed July 7, 2007. One replacement double insulated vinyl storm window replacing previous window with broken seals. Leaf gutters installed in addition to the existing gutters that were installed with the vinyl sidings. Additional storm gutter installed across the front of carport. All work installation performed within two moths from June 2007 through July 2007. Mr. McKee personally inspected the site and initiated the estimate for all requests. He measured and later had Birt and the other crew involved from the door installers, leaf gutter installer and rain gutter installer, to assign the work leading to the final installation. Pricing was within my budget keeping a return customer satisfied and happy. Installations were initiated within two months period and were all completed within one day. Installers were very courteous, very professional in their actions, arrived early and worked the entire day until work was completed. I highly recommend NuSASH for anyone requesting services for all siding and gutter installation, entry door and storm doors, leaf gutter installation, new and replacement window installation. NuSASH have been very good in providing follow-up visits maintaining good repeat customer relationship.