Response from Moving Dawgs
Mam, we are the first to admit when we are responsible for a mistake. Should that have been the case here, we'd be happy to work our a fair resolution to make you happy; however, in fairness, that is not the case here. I'm the owner and I'm the representative that fielded your phone calls. As you mentioned, we discussed our rate for two movers, which is $100/hr for two movers on labor only moves, as well as mentioning our $50 fuel charge. However, we definitely discussed our two hour minimum. We talked over two different conversations. On the first phone call, we worked through what you needed and after discussing the aforementioned rates, I then informed you of the two hour minimum, at which time, you mentioned needing to check something and would call back. I also fielded your second call, reaffirmed the two hour minimum, at which time you asked for verification of our pricing and conversation. That is when I directed you to our Pricing Page, the tab of which is built into every page on our website attached to the header labeled Pricing. I informed you that the Pricing Page lists our policies on labor only moving and our two hour minimum. Before getting off the phone, I confirmed if you wanted to keep the appointment and you confirmed the appointment. Unfortunately, given that it's listed on our Pricing page and I mentioned it over multiple phone calls, I'm not sure how in this instance we could have been more upfront about this policy.