Mac's Septic Service

SERVICE MAN WAS VERY FRIENDLY AND KNOWLEDGEABLE. APPEARED WILLING TO TAKE THE TIME TO ANSWER ANY QUESTIONS AND TO MAKE SURE THE JOB WAS DONE RIGHT. IT WOULD HAVE HELPED IN MY PLANNING IF RECEPTIONIST COULD HAVE GIVEN ME A WINDOW OF TIME TO EXPECT THE SERVICE MAN TO BE THERE. APPARENTLY THEY ARE UNABLE TO DO THIS. OUTSIDE OF THAT THEY DID A GREAT JOB.

MAC'S IS WONDERFUL. THEY CAME RIGHT OUT, DID THE JOB QUICKLY AND PROFESSIONALLY. WE HAVE USED THEM FOR YEARS AND WILL CONTINUE TO RELY ON THEM. VERY TRUSTWORTHY.

THEY DID GREAT WORK, CALLED ME ON THEIR WAY, HAD THE TANK LID DUG UP BY THE TIME I GOT THERE AND 20 MINUTES LATER THEY WERE DONE.

MAC'S SEPTIC SERVICE WAS PROMPT, POLITE, COURTEOUS, AND EFFICIENT. CLEAN AND ALL THE OTHER GOOD STUFF. DEFINITELY WORTH IT. HIGHLY RECOMMENDED.

MAC'S WAS EXTREMELY QUICK IN GETTING OUT TO MY HOME. THEY WERE ON TIME AND CUT ME A BREAK ON THE PRICE DUE TO NOTHING BEING IN MY SEPTIC TANK.

I CALLED TO HAVE MY SEPTIC TANK PUMPED, BUT DECIDED TO USE ANOTHER CONTRACTOR, AFTER THE INDIVIDUAL I TALKED TO WAS RUDE AND CONTINUALLY INTERRUPTED ME. THEY ACTUALLY STATED ''YOU HAVE TO HAVE YOUR SEPTIC PUMPED EVERY 3 YEARS, WHETHER IT NEEDS IT OR NOT.'' I PREFER TO USE CONTRACTORS WHO DO WORK WHEN IT IS REQUIRED -- NOT WHETHER IT IS NEEDED OR NOT.

MAC'S IS ONE OF THE FEW SEPTIC SYSTEM COMPANIES WHO TRULY LISTENS TO THE CUSTOMER. WE HAVE A FAILING SYSTEM, AND THEY HAVE BEEN WILLING TO APPROACH THE PROBLEMS WITHOUT JUMPING RIGHT INTO A $5,000 - $8,000 SOLUTION. WE HAVE BEEN VERY PLEASED, AND THE QUALITY OF WORK AND THEIR COMMUNICATION WITH CUSTOMERS IS TO BE COMMENDED. THEY ARE GREAT ABOUT RESPONDING QUICKLY, AS WELL - WITHIN 4 HOURS THEY WERE AT THE HOUSE TO EMPTY OUR TANK. THEY ALWAYS CALL FIRST, AND WORK AROUND YOUR SCHEDULE.

THE WHOLE EXPERIENCE WAS JUST GREAT. THE GENTLEMAN WHO DID THE WORK AND I TALKED THE WHOLE TIME THE PUMPING WAS OCCURRING. HE WAS EXTREMELY PERSONABLE, PROFESSIONAL, AND KNOWLEDGEABLE. HE GAVE ME MUCH GOOD ADVICE REGARDING HOW TO KEEP MY SEPTIC TANK IN GOOD RUNNING CONDITION FOR AS LONG AS POSSIBLE, AND EDUCATED ME ON THE CURRENT STATE OF THE TANK. I JUST CAN'T SAY ENOUGH ABOUT THE OVERALL EXPERIENCE....THIS IS A SERVICE THAT ONE ONLY USES ABOUT ONCE EVERY 5 YEARS OR SO, BUT AS A CUSTOMER, YOU STILL DON'T WANT ANY HASSLES. MAC'S HAS BEEN IN THE BUSINESS A LONG TIME, AND THE MAN (I REGRET NOT GETTING HIS NAME) THAT WORKED WITH ME COULD NOT HAVE REPRESENTED MAC'S ANY BETTER. I WILL DEFINITELY USE MAC'S SEPTIC SERVICE AGAIN, FOR ALL SEPTIC SERVICES!

LOUIE MOSTELLER WAS PROMPT IN HIS RESPONSE. MOST COURTEOUS AND HELPFUL. HE DUTIFULLY CONSIDERED 2 POSSIBLE SITES, AND PERFORMED THE WORK EFFICIENTLY, AND AT A MOST REASONABLE COST.

LOUIE WAS VERY KNOWLEDGEABLE ABOUT FINGER SYSTEMS.

HAPPY WITH THE WORK. WE LIVE ON AN ACRE LOT AND THERE WAS INITIAL DIFFICULTY LOCATING THE TANK, SINCE WE DIDN'T KNOW WHERE IT WAS. THEY GAVE OPTIONS TO FIND THE TANK AND DIDN'T CHARGE FOR THE INITIAL SERVICE CALL. CAME BACK THE SECOND TIME AND COMPLETED THE JOB. WOULD RECOMMEND. ONLY COMPLAINT WAS THAT THEY WERE LATE FOR THE FIRST CALL (AROUND LUNCH TIME).

ARRIVED WITHIN AN HOUR OF MY CALL. PROVIDED A GOOD EXPLANATION OF THE PROBLEMS HE ENCOUNTERED, and POTENTIAL SOLUTIONS, SHARED GOOD SUGGESTIONS.

GOOD WORK, VERY PLEASANT MAN, ESPECIALLY CONSIDERING HE HAD TO DIG ON A HOT DAY.

THEY TOOK CARE OF IT LIKE THEY SAID WOULD. THEY HAD A LOT OF SEPTIC TANK KNOWLEDGE.

THEY SHOWED UP ON TIME, ANSWERED OUR QUESTIONS, AND DID WHAT WE ASKED. A FAIRLY RARE THING. (IF THEY HAD HAULED AWAY THE OLD CEMENT AND LID, WE WOULD GIVE THEM AN A+, BUT PERHAPS THAT WASN'T POSSIBLE SINCE THEY WERE DRIVING A PUMPER TRUCK.)

WHEN I CALLED, THEY WERE ABLE TO COME OUT THE FOLLOWING DAY. THEIR PRICES WERE COMPETITIVE TO OTHER COMPANIES I HAD RESEARCHED (PRICE LISTED IS FOR HAMILTON CO. - MARION CO. WOULD BE $130) THEY WERE PROMPT AND VERY THOROUGH. THEY ALSO ALERTED US TO A POTENTIAL PROBLEM WITH OUR DRAIN THAT COULD HAVE ENDED UP A VERY MESSY and COSTLY SITUATION. I WAS VERY PLEASED WITH MAC'S AND WILL DEFINITELY USE THEM AGAIN IN THE FUTURE.

MINOR COMMUNICATION MIX-UP. HAD TO RESCHEDULE APPOINTMENT FOR NEXT DAY. OTHERWISE, MY EXPERIENCE WAS EXCELLENT. SERVICEMAN WAS VERY KNOWLEDGEABLE ABOUT WHERE TO LOOK FOR THE TANK, AND FOUND LID QUICKLY. ADDED THE RISER ON THE FOLLOWING MONDAY. VERY PROFESSIONAL JOB AND REASONABLE COST. I WILL DEFINITELY USE THEM AGAIN IN FUTURE.

STEVE WAS WONDERFUL: CANDID, HONEST, HELPFUL, AND WE WOULD SURELY CALL THEM THE NEXT TIME WE HAVE ANY SEPTIC PROBLEM!

THIS IS THE SECOND TIME I HAVE USED MAC'S. I AM IMPRESSED BY THEIR COURTESY, AND HOW QUICKLY THEY GOT HERE AND GOT THE JOB DONE. A+++

THEY WERE REFERRED BY ANOTHER ANGIE'S LIST SERVICE PROVIDER. THEY CAME OUT THE DAY I CALLED TO CLEAN TANK, STAYED TO DIAGNOSE PROBLEM AND WAITED UNTIL HE SAW THE WATER FLOW FREELY. FOUND THAT IT WAS THE DISTRIBUTION TANK AND IF WE DUG OUT DIRT AROUND TANK THE COST FOR THE REPAIR WOULD BE $250, INSTEAD OF $500 IF THEY HAD TO DIG AND REPAIR. I APPRECIATED HIS HONESTY AND EXTRA HELP.

THEY ACTUALLY DID A PRETTY GOOD JOB.

WE WERE REALLY PLEASED AND THOUGHT THE PRICE WAS REASONABLE.

THEY CAME WHILE I WAS AT WORK SO I NEVER HAD TO TAKE OFF and THEY SHOWED UP SEVERAL DAYS EARLY. THEY WERE EXCELLENT!!

EXCELLENT SERVICE. RESPONDED TO PHONE CALL PROMPTLY. CAME ON TIME. COURTEOUS. BUT ABOVE ALL HONEST! HIGHLY RECOMMEND.

MAC'S SHOWED UP ON TIME AND QUICKLY COMPLETED JOB.