LOWE'S

I HAVE HAD A VERY UNSATISFACTORY EXPERIENCE WITH LOWE'S AT GLENDALE. I WANTED TO HAVE NEW KITCHEN AND ENTRYWAY FLOORING INSTALLED. I WENT TO THE STORE AND PICKED OUT THE CERAMIC TILE I WANTED AND THEN LOWE'S ARRANGED TO HAVE AN INSTALLER COME OUT AND TAKE MEASUREMENTS. I HAD TO PAY $30 UP FRONT TO HAVE THE INSTALLER COME OUT. LOWE'S TOLD ME I WOULD HEAR FROM SOMEONE IN 48 HOURS - 72 HOURS LATER I STILL HAD NOT HEARD ANYTHING AND WHEN I CALLED LOWE'S THEY SAID THEY WOULD ASSIGN ANOTHER INSTALLER BECAUSE THE FIRST ONE WAS OUT OF TOWN. ONE WEEK LATER, THE SECOND ONE STILL HAD NOT CALLED, BUT THE FIRST INSTALLER WAS BACK IN TOWN, SO HE CAME OUT. HE TOOK MEASUREMENTS AND TOLD ME HE WOULD TURN IN HIS PAPERWORK AND LOWE'S WOULD CONTACT ME TO SET UP AN APPOINTMENT FOR INSTALLATION. FOUR DAYS LATER I STILL HAVEN'T HEARD FROM LOWE'S. I WOULD NOT RECOMMEND THEM FOR ANYTHING AT THIS POINT. THEY DO NOT FOLLOW UP AND THEY HAVE VERY POOR CUSTOMER SERVICE.

I WENT TO LOWE'S TO BUY SPECIAL INTENSITY BULBS FOR A LAMP. OTHER HARDWARE STORES DID NOT HAVE THE SIZE NEEDED. IN LOWE'S I LOOKED ALL UP AND DOWN THE LIGHTING AISLE, THINKING THAT BULBS WERE STOCKED THERE. NO LUCK FINDING THEM SO I WALKED BACK OUT INTO A MAIN AISLE, WHERE A LOWE'S ASSOCIATE ASKED ME IF I NEEDED HELP. AFTER EXPLAINING WHAT I WAS LOOKING FOR, HE TOOK ME RIGHT TO THE PLACE WHERE INTENSITY BULBS WERE SOLD, WHICH WAS NOWHERE NEAR THE LIGHTING FIXTURES. THE BULBS WERE IN DRAWERS AND PRETTY MUCH OUT OF SIGHT TO THE CONSUMER. THE ASSOCIATE OPENED UP THE PROPER DRAWER AND TALKED ABOUT THE BULB I NEEDED TO BUY. I APPRECIATED NOT ONLY HIS OFFER TO HELP, BUT ALSO HIS TIME TO WALK ME RIGHT TO WHERE THE PRODUCT WAS AND HELP ME DECIDE WHAT WATTAGE TO BUY.

I HAD TO ORDER TWICE; THE ORDER WAS LOST THE FIRST TIME. ALSO, THEY DID NOT CALL ME WHEN THE ORDER WAS IN; I HAD TO CALL AND ASK. HOWEVER, IT WAS THE CORRECT WALLPAPER AT A GOOD PRICE.

THE EVENT WAS SATISFACTORY. I FOUND WIRE SATISFACTORY FOR MY INTENDED USE, BUT I HAD TO PROWL TO FIND AN EMPLOYEE TO OPERATE THE RACK OF WIRE SPOOLS TO REACH THE WIRE I WANTED. I DIDN'T NOTE THE EMPLOYEES NAME. HE MEASURED, COILED AND CUT THE WIRE AND APPLIED THE PRICE TAG THEN TOLD ME WHERE I COULD FIND FASTENERS I SOUGHT. I HAD THE VAGUE NOTION HE WOULD RATHER HAVE BEEN DOING THE INVENTORY WORK HE HAD BEEN DOING WHEN I ASKED HIS HELP.

THIS STORE IS IMPROVING! I HAD THREE EMPLOYEES SAY HELLO AND OFFER TO HELP, AND THE WAIT FOR A CASHIER WAS REASONABLE. THIS IS A FAR CRY FROM LAST YEAR, WHEN THE HELP WAS SURLY, AND I ACTUALLY HAD A CASHIER WHO WAS ON HER PERSONAL CELL PHONE WHILE SHE WAS (SUPPOSEDLY) WORKING.

THE CUSTOMER SERVICE IS POOR. IT IS A BIG STORE AND DIFFICULT TO FIND PERSONNEL FOR HELP. ALSO, MANY PRODUCTS ARE POOR QUALITY ESPECIALLY PAINTING SUPPLIES, TOOLS AND ACCESSORIES - I DID NOT PURCHASE ANY PAINT SOLD HERE.

LOWES ADVERTISES THAT THEY OCCASIONALLY PROVIDE FREE TRAINING ON ''HOW TO'' DO VARIOUS THINGS. I WENT THERE ON A SATURDAY AFTERNOON TO LEARN ABOUT LAYING CERAMIC TILE, BUT NO ONE ELSE HAD SIGNED UP TO LEARN. IN SPITE OF THAT, CALE SPENT AS MUCH TIME AS I WANTED GIVING ME PERSONAL INSTRUCTION ON HOW TO LAY THE TILE FOR MY KITCHEN AND ANSWERING ALL MY QUESTIONS. HE WAS VERY PATIENT AND PROVIDED TIPS THAT WILL BE VERY USEFUL. WHENEVER I HAVE BEEN TO LOWES FOR VARIOUS ITEMS AND NEEDED ADVICE, THE STAFF IN VARIOUS DEPARTMENTS HAVE ALWAYS BEEN KNOWLEDGEABLE AND VERY HELPFUL, SHOWING ME SPECIFICALLY WHERE TO FIND ITEMS AND/OR THE BEST WAY TO PERFORM A REPAIR OR WHATEVER WAS NEEDED. THEY HAVE ALSO GIVEN ADVICE ON HOW I COULD SAVE MONEY BY DOING SOMETHING A LITTLE DIFFERENT THAN WHAT I HAD ANTICIPATED.

I HAVE VISITED THIS LOWES SEVERAL TIMES, MOSTLY BECAUSE OF IT'S CONVENIENT LOCATION NEAR MY HOME. AVAILABILITY OF HELP FROM EMPLOYEES IS INCONSISTENT. AT TIMES, I HAVE FOUND A SALES ASSOCIATE WHO WILL BEND OVER BACKWARDS TO HELP OUT. AT OTHER TIMES, IT'S HARD TO FIND SOMEONE AT ALL. 99% OF THE TIME, WHEN I DO FIND SOMEONE, THEY SEEM TO BE VERY KNOWLEDGEABLE.

ON INSTALL DAY THEY WERE SHORT CARPET FOR TWO CLOSETS. WHEN THEY LEFT THEY SAID THAT THEY WOULD GET THAT CARPET ORDERED AND BE BACK WHEN IT WAS IN. I PHONED LOWES THE NEXT DAY TO LET THEM KNOW THAT THE CLOSETS DID NOT GET FINISHED. TWO WEEKS WENT BY WITHOUT A CALL, I PHONED THE INSTALLER, LEAVING MESSAGES SEVERAL TIMES. I THEN PHONED LOWES, THEY HAD NO IDEA THAT THE JOB WAS NOT FINISHED. THEY HAD NO RECORD OF MY INITIAL CALL. THEY SAID THEY WOULD CHECK INTO IT AND GET BACK WITH ME. I WAITED ABOUT A WEEK FOR THEIR CALL THAT NEVER CAME. CALLED AGAIN, PRETTY MUCH THE SAME THING. ONCE THEY DID GET A HOLD OF THE INSTALLER, LOWES WAS TOLD THAT WE TOLD THE INSTALLER THAT WE DID NOT WANT THE CLOSETS DONE, WHEN IN FACT THEY HAD ALREADY LAID THE PADDING. LONG, LONG STORY SHORT. LOWES ASK IF THEY COULD SEND SOMEONE OVER TO MEASURE THE CLOSETS AGAIN, THEY CANCELLED AND ASK IF WE COULD MEASURE THEM. WE DID, THEY ORDERED IT AND IT WAS INSTALLED ABOUT 6 WEEKS LATER.

WORKED WITH STEVE IN MILL WORKS. STEVE IS VERY KNOWLEDGEABLE CONCERNING GARAGE DOORS AND OPENERS. BRIAN WRIGHT INSTALLED THE DOORS AT OUR HOME AND BUILDING. VERY FAST TO RETURN CALLS AND ANSWER QUESTIONS. FROM TIME OF ORDER UNTIL COMPLETION WAS 3 WEEKS. WE ARE PLEASED WITH THE WORK DONE AT BOTH LOCATIONS.

EXCELLENT SERVICE IN VARIOUS DEPARTMENTS. UNLIKE OTHER BIG STORES IN OTHER PARTS OF THE COUNTRY, I HAVE BEEN VERY SATISFIED WITH THE OLDER SERVICE REPRESENTATIVES AT LOWE'S FOR THEIR PATIENCE, KNOWLEDGE, AND FRIENDLINESS. IT IS MY NEIGHBORHOOD STORE! ALSO WERE VERY PROFESSIONAL AND CAREFUL WHEN DELIVERING A LARGE REFRIGERATOR THAT ALMOST DID NOT FIT THROUGH MY KITCHEN DOOR.

FLOOR PRICE LOWER THAN THEIR COMPUTER PRICE AND GIVEN LOWER OF THE TWO. TIMELY AND FRIENDLY ON INSTALLATION.

THIS STORE RANKS VERY LOW AS FAR AS CUSTOMER SERVICE IS CONCERNED. THE CUSTOMER SERVICE STAFF AND COMMERCIAL SALES CASHIER (EVENINGS) ARE BOTH PRETTY RUDE AND NOT HELPFUL AT ALL. OFTEN, THEY DON'T RESPOND TO A HELLO OR BOTHER TO ANSWER WHEN YOU ASK A QUESTION. THEY HAVE A REALLY BAD ATTITUDE. UNFORTUNATELY, IT'S VERY CLOSE TO MY HOUSE. I OFTEN DRIVE 15 MINUTES TO A COMPETITOR'S STORE BECAUSE SERVICE IS LIKE NIGHT AND DAY.

I ADMIT I WAS A LITTLE SKEPTICAL ABOUT LOWES PERFORMING THE INSTALL, BUT THE PRICE WAS RIGHT SO I TOOK THE CHANCE. THEY EXCEEDED MY EXPECTATIONS! WE CALLED THEIR 800# LATE ONE EVENING, TOLD THEM THE UNIT WE WANTED TO HAVE INSTALLED, AND THEY PROMISED THE LOCAL STORE WOULD CALL US BACK TO CONFIRM. THE STORE CALLED TO CONFIRM AND TOLD US THE INSTALLER WOULD CALL US WITHIN AN HOUR TO SET UP A TIME. EVERYTHING WENT AS PLANNED. THEY DID A VERY NEAT AND CLEAN JOB. I WOULD CONSIDER THEM AGAIN!

DID A GOOD JOB. LOWE'S HAD A GOOD PRICE.

PLEASE NOTE: I'M SUBMITTING THIS REPORT BEFORE THE INSTALLATION WAS DONE. I GOT A CALL FROM LOWE'S CONTRACTOR ASKING ME TO CALL HER BACK TO SCHEDULE A TIME TO INSTALL OUR NEW STORM DOOR. I CALLED HER, AND IT WAS ON HER CELL PHONE AT HER HOME. WHILE THE TV WAS ON AND A CHILD WAS CRYING IN THE BACKGROUND, SHE ATTEMPTED TO SCHEDULE SERVICE ABOUT TWO WEEKS OUT. WHEN I TOLD HER THAT LOWE'S HAD PROMISED TO HAVE THE DOOR INSTALLED BY THE END OF THIS WEEK, SHE TRIED TO TELL ME THEY WERE VERY BUSY AND COULDN'T POSSIBLY DO IT THIS WEEK. I INSISTED, AND SHE VERY RELUCTANTLY AGREED, KEEPING ME ON THE PHONE WHILE SHE SCOLDED HER CHILD. IT WAS THE MOST UNPROFESSIONAL EXPERIENCE I'VE EVER HAD WITH A COMPANY. I INTEND TO WRITE A COMPLAINT TO LOWE'S AS WELL.

THE CONTRACTOR, THAT CAME OUT TO INSTALL MY HOT WATER HEATER, DID A GREAT JOB. THE COST WAS VERY REASONABLE. LOWES ALSO, SENT ONE OF THEIR REPRESENTATIVES ON THIS JOB TO EVALUATE THE SERVICE. I THOUGHT THIS WAS A GOOD WAY OF ENSURING THAT THEY ARE PROVIDING TOP SERVICE THROUGH THEIR CONTRACTORS. THE LADY MENTIONED THAT THEY GO OUT ON ABOUT ONE REVIEW A DAY.

THE CONTRACTOR THAT LOWES HIRED TO INSTALL MY CARPET WAS GREAT. THEY DID A FANTASTIC JOB. ADDITIONALLY, THEY ORDERED THE EXACT AMOUNT THAT THEY NEEDED, SO THAT I DID NOT HAVE TO PAY FOR SURPLUS. THE OVERALL PRICE WAS VERY REASONABLE FOR THE QUALITY OF WORK AND CARPET THAT I RECEIVED.

THEY CALLED TO MAKE SURE EVERY THING WAS OK AND TO CHECK UP ON THE WORK AND THE INSTALLERS. THIS WAS A GOOD EXPERIENCE.

I WAS TOLD UP FRONT THAT THE ALUMINUM AROUND DOOR WOULD BE MY RESPONSIBLE. QUICK RESPONSE TIME AND DID A FINE JOB.

THE ORDER TOOK A LONG TIME TO COME IN. THE INSTALLERS WERE SUBCONTRACTORS, AND WHEN THEY CAME TO INSTALL THE CARPET, TWO INSTALLERS COULDN'T HAVE BEEN MORE THAN 15 OR 16 YEARS OLD. I WASN'T HAPPY TO HAVE KIDS INSTALLING CARPET IN MY HOME. THE INSTALLATION JOB WAS BELOW AVERAGE.

ASK FOR THE DEPARTMENT MANAGER IF YOU HAVE QUESTIONS ABOUT A PARTICULAR PLANT.

INSTALLER MYRON DID A SUPERB JOB( VERY CONSCIENTIOUS)! LOWES ORDER THE CORRECT DOOR, BUT THE MAKER OF THE DOOR SENT THE WRONG ONE.

I WENT TO LOWES AND SHOWED THE SALESMAN THE STEEL DOOR THAT I WANTED INSTALLED . I PAID $25.00 TO HAVE THEM MEASURE THE DOOR AND PROVIDE AN ESTIMATE. I WAS THEN CALLED INTO THE STORE TWICE AFTER THE DOOR WAS MEASURED TO ORDER THE DOOR. I WAS TOLD EACH TIME THAT THE SALESMAN DIDNT REALIZE THAT I WANTED A STEEL DOOR AND EACH SALESMAN DIDNT KNOW HOW TO ORDER A NON-STANDARD SIZED STEEL DOOR. I TOLD THE SECOND SALESMAN , STEVE, THAT I HAD COME TO THE STORE THREE TIMES , AND EACH TIME HAD POINTED OUT THE STEEL DOOR I WANTED. HIS RESPONSE WAS THAT THIS WAS THE FIRST TIME I HAD SPOKEN TO HIM. HE LATER LEFT A MESSAGE ON MY VOICEMAIL THAT LOWES WAS NOT ABLE TO PROVIDE A NON-STANDARD SIZE STEEL DOOR. THEY DIDNT KNOW ANYONE WHO CARRIED THEM.

VERY GOOD CUSTOMER SERVICE. FOLLOW UP IS GOOD.