Lifestyle Group is an Award Winning locally owned and operated company specializing in Residential Remodeling including Kitchen Remodeling, Bathroom Remodeling, and Home Additions. Our goal is to develop a lifelong relationship and earn your trust. We are also a Certified Aging-in-Place Specialist.
Overall, it went smoothly. Each individual who worked was an expert in his area and demonstrated a top-notch work ethic. They were time-conscious, and conscientious about keeping the area clean as possible. Kiersten kept the schedule flowing, and when I needed time for something I was doing for this venture,(painting the front of the old vanity cabinet) it was allowed. Also, the carpenter "saved the day" by putting some beadbaord on the end of this vanity cabinet, covering up the cheesy contact paper type old finish, and tying it in with the walls. The finished bathroom is classy and magazine picture- worthy!
Description of Work: Ours was a "pull and replace" bathroom remodel. The old bathroom was gutted to the studs, and new drywall placed as well as porcelain tile on the floor and in the tub/shower area. A new toilet and cast iron bath tub were installed, and new vanity top placed on the existing vanity cabinet base. Beadboard with trim moulding was placed on the lower part of the walls and the end of the vanity cabinet, and this and the upper portion of the walls and the ceiling were painted. Faucets, a showerhead and towel bars were also installed. The preexisting light in the shower/tub area was repaired, and a dimmer switch installed for the preexisting lighting over the vanity .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Joffre B.
11/2012
5.0
home remodeling
 + -1 more
I really liked the young man who gave us the estimate, and they finished the worked on time. They did a good job.
Description of Work: I bought a Big Deal from them for a custom kitchen design with measurements and full set of plans. They also followed through with the project.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark C.
11/2012
5.0
home remodeling
 + -1 more
I unfortunately could not locate my receipt of this purchase and let this expire. I did not contact them regarding this oversite of mine.
Description of Work: None.
Rating Category
Rating out of 5
Yes, I recommend this pro
$50
brooke S.
11/2012
5.0
remodeling, home remodeling
 + 0 more
We got a nice set of plans from this experience but aren't sure at this point if /when we will move forward.
Description of Work: We used the Big Deal to get a kitchen estimate. Geoff was on time and very professional. Didn't even say a word about our house in such disarray due to other remodeling projects.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Rebecca S.
10/2012
5.0
remodeling
 + -1 more
Geoff was very professional, and not pushy in any way. We would like to move forward with the plans, but funds have become more tight than anticipated. Geoff provided an excellent plan for our kitchen and two bathrooms using our existing structure.
Description of Work: Geoff provided an excellent plan for two bathrooms using our existing structure.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Tim W.
10/2012
5.0
remodeling, home remodeling
 + 0 more
Good experience with this company.
Description of Work: Did not use the service. Just for the estimate.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LINDA S.
10/2012
5.0
home remodeling
 + -1 more
It went very well. I was very pleased with the service.
Description of Work: They honored an Angie's List Big Deal for $50 For Custom Kitchen Design With Measurements and Full Set of Plans.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Amy E.
10/2012
5.0
home remodeling
 + -1 more
They were wonderful to work with, and they provided us with the full set of plans. However, we decided not to get to actual remodeling done for now in order to focus on exterior work on our home.
Description of Work: I bought a Big Deal from them for custom kitchen design with measurements and full set of plans.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
ELISABETH & TOM J.
10/2012
5.0
home remodeling
 + -1 more
He did a good job with the design, and came up with a very well thought out design and explained why he did what he did and we were pleased with it. I would consider him again for the design!
Description of Work: I purchased a Big Deal from this company for a kitchen design.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Richard B.
10/2012
5.0
home remodeling
 + -1 more
Godd ideans but cost is too much.
Description of Work: Estimate and layout of Master bath & kitchen.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$60
RYAN E.
10/2012
5.0
contractors, remodeling
 + 0 more
They were really busy but worked us into their schedule to get the bathroom design done asap.
Description of Work: Gave us a bathroom design which gave us piece of mind to know that our layman bathroom design was viable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
CHRISTINE &RYAN S.
10/2012
5.0
home remodeling
 + -1 more
They came out and did a good job. We went to them as well and looked at their materials. They were great!
Description of Work: I purchased a deal for $50 For Custom Kitchen Design With Measurements and Full Set of Plans.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
TED M.
10/2012
5.0
home remodeling
 + -1 more
This was over a year ago. We purchased the big deal for a set of plans for our kitchen. We needed ideas. The owner came here, talked to us, and took measurements. Our house is 41 years old - never remodeled - and the kitchen needs to be gutted and started over from scratch, from flooring to removing a dropped ceiling. The appliances are on their last legs and the cabinets are not salvageable either. We were then invited to their showroom, where the plans were shown on a wall projector as well as on our hard copies. There were not only two different floor plans but also computer renditions of what our kitchen would look like done either way - that was great in helping us visualize what we liked or didn't like. The owner's sister is part of the design team and they both did an excellent job. They could show us all the options on the plans there - from cabinets to counter tops to flooring. The accompanying estimate was in great detail and even showed us the difference in cost between Formica vs granite or quartz. They also discussed which was more economical as far as tall ceiling-height cabinets vs a bulkhead with standard-height cabinets, something I was interested in and thought might be less costly - not necessarily true. We do not have sufficient estimates to say whether they were high-priced or not for the actual remodeling job, but having the plans is definitely helpful and we do not regret having spent the $50 - I think that's what it was. The presentation was impressive, and both people were most pleasant and easy to work with. They were prompt, knowledgeable, and professional. They gave us a lot to think about and we still have not have proceeded with this project strictly for personal reasons. It is still on our calendar and it will be hard to choose who to go with for this job.
Description of Work: Angie's List Big Deal for plans to remodel kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Jigar V.
09/2012
5.0
remodeling
 + -1 more
Provided kitchen remodeling design as per Angie's list deal. We visited design center to discuss some ideas. We have not decided to start with remodeling project but we will definitely consider them when we decide to remodel.
Description of Work: Provided design for our kitchen and some ideas for remodeling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Burrton W.
09/2012
2.0
remodeling
 + -1 more
Poorly. The ideas were uninspired and seemed fairly slap-dash to me. I believe our job was considerably smaller than the ones they normally do (based on the pictures in their showroom). I was disappointed in the service we received.
Description of Work: We moved into a small townhouse in the Irvinton area. Had a wall between the kitchen and the dining room taken out. Bought the coupon to see what a professional design service would do. In helping plan a kitchen renovation. They came out, got an idea of what we were thinking, measured the areas, and setup an appointment for a week hence to meet in their store. We got there, they showed us two concepts (one we had to wait to come off the printer).
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0
$75
Response from Lifestyle Group Residential Remodeling
We are sorry this member was disappointed in our efforts. Sometimes we just have to throw our hands up and apologize that would couldn't meet the needs of a member. This is one such case. It certainly wasn't for lack of effort. To say it was a challenging space is an understatement, so in an effort to be "inspiring", we did not one design, but actually we did two designs. Yes, that second design was coming off the printer as they came in because the more we discussed it the day they were coming in, the more compelled we were to show them a second option. We've won 36 design awards for Best Remodeling Projects... and I think 6 or 7 of those are for kitchens under $40,000... so the claim that we only work on high end projects is inaccurate. We'd change a door knob for $100 if a member asked, so project size is of no concern to us. Our goal is to work for nice people and help them achieve their goals for a space in terms of both aesthetics and function. The problem here was simply a complete lack of functional space. The entire area was indeed very small, but we don't care about that. We work on small kitchens all the time. In this particular case, it was all cut up with doors and windows. There was literally no wall space for appliances and cabinets. How often do you see a range with literally no countertop anywhere near it? It's actually fairly rare, but that was the case here. And, to make matters worse, the client didn't have the forethought to ask for advice before they had a handyman remove a long functional wall that could have served to solve this problem. We recognize that we can't be everything to everybody. We really do... but it doesn't keep us from trying. The world of HGTV serves as a great motivator for unique ideas, but in some cases it makes expectations very difficult to meet (particularly when you have to consider the element of staying within a stated budget). So, we will apologize once more for disappointing this client and focus on trying to help the next one of you that calls. Let us know if we can be of help to you. By the way, we don't do anything "slap-dash"... or at least we don't think we do? We put many, many hours into these designs in an effort to help you achieve your goals.
Sally S.
09/2012
4.0
remodeling
 + -1 more
I didn't write sooner because I was not completely happy with this process and thought I needed time to pass before passing judgment. They did a great job. I think I overpaid. My fault. I didn't get more estimates. Some interruption and tardiness is completing the job. Some misunderstanding in what was to be done. They did a nice job helping me make design decisions. I'm overhall happy with the finished product. Would be all meansget an estimate from them for future work. But I would get more than one estimate before proceeding.
Description of Work: Had kitchen remodeled.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$21,000
Response from Lifestyle Group Residential Remodeling
We thank this member for their report 18 months after the completion of the project. We don't understand the delay in the report submission, but maybe we should be thankful for it based on a few of the comments made. The member shared that she only got one estimate and she felt like she overpaid. We don't know how many estimates she got, but we do know this... in every single encounter with every potential client, we expect that we are competing with other companies, even if you tell us differently. I have a brother that jokingly said years ago that "buyers are liars". Well, we certainly don't believe that tag applies to all people, but we are smart enough to know that it is true sometimes and we are also smart enough to know that we can't figure out who is being open and honest early in the process from who isn't. I guess that's what 13 years in this business has done to us... it keeps us from being outright excited about a potential project sale and instead it makes us "cautiously optimistic" in all cases until a contract is signed! So, we ALWAYS work from the assumption that we are competing. ALWAYS! For you as a client, this means you are getting our best price every time. And, a very important point for you to recognize on the potential client side of the equation... how does a company like ours survive a prolonged economic downturn the likes of which our country hasn't seen for over 80 years with pricing that is too high? The answer is you can't survive. It just doesn't happen. As evidence, there are many very good competitors of ours no longer in business as a result of this lengthy poor economy. We have been in survival mode since 2007 when we first saw the downturn. We made changes way back then in terms of pricing and we reduced pricing to a set minimum level that we will not go below because we know at this price point we are very, very competitive in the market. This is the number that allows us to keep the electric bill paid and hopefully ensures we will be here if you have a problem so we can be here to fix it. That set pricing also makes it very easy to explain to a client at any point in time that we don't care what you spend... you can spend more or you can spend less... and we will be here to help you to get where you want to be from a budget perspective if that is your driver. So, in general, I think you will find one of our best qualities as a company is a very, very low pressure process that is highly supportive of what the client is trying to achieve. In the case of this member, she feels that $21,000 for her kitchen was overpaying and we couldn't disagree more... particularly considering that it is very difficult to accomplish any type of complete kitchen remodel in that price range where she got new everything throughout her entire kitchen. In reference to interrruption or tardiness on the job... we completely disagree. We have an online communication system and it contains a project calendar where we track daily progress of every project we do. We had zero interruptions on this project. None. This is where submitting a report 18 months later might cloud the facts. Don't get us wrong, we are not perfect and a problem can crop up that can cause a delay, but the only problem on this project was that the client came home screaming that her cabinets "weren't right". And, by screaming I do mean screaming! They were installed exactly as the design called for and she has recognized in this report that she likes the end product, which is great, but we had an uncomfortable week during the process where she struggled to visualize her space. In the end, we are very glad she is happy with the space and we are disappointed that wasn't equally thrilled with the process. Living through a remodel project of any type is challenging and please know we do our best to make it a good process, but some people genuinely struggle with having their lives in disarray and the process is very difficult on them.
Jerome D.
08/2012
5.0
remodeling, home remodeling
 + 0 more
The representative came to our house to talk to us about the project. He listened to our needs and took measurements. About a week later we then went to their showroom and they reviewed the plans they came up with. They were able to show us cabinet samples, floor coverings, and counter-top samples. We were not planning to do any work, we just wanted to get professional design advice. We were happy we did.
Description of Work: We hired the Lifestyle Group to draw up a floor plan for a kitchen remodel. We have an oddly shaped kitchen with few options to improve efficiency.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Lifestyle Group Residential Remodeling
.
Amy J.
08/2012
5.0
custom cabinets, countertops, hardwood floor, remodeling, home remodeling
 + 3 more
Everything went so smoothly. Geoff handles the sales end, and Kiersten did the design and GC work. We appreciated the big screen in their office where Kiersten could show us the design and make changes during our meeting. They were very organized with paperwork, and the best part was the online program for tracking the project. This is where we communicated, which created a nice log, instead of searching through emails, etc. We've always heard horror stories about big renovation projects, but ours went so smoothly. The Lifestyle Group finished the project on time and on-budget, and they were a pleasure to work with. Most of all, we absolutely LOVE our new kitchen space.
Description of Work: We completely gutted our '80s-style kitchen, including taking down a wall and opening it up to the front of the house. The project included a new design/layout for the kitchen, new cabinets, island, countertops, all new appliances, and installation of a wood floor. I would add a photo as suggested, but there is no way I can figure out to do that on this form. It would be nice to have an attachment icon so that we could add photos.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60,000
AMANDA B.
08/2012
5.0
remodeling, home remodeling
 + 0 more
They were great to work with. Extremely responsive and professional, great ideas and execution of what we told them we wanted out of the remodeled space. The estimate they gave us for their design plan was very competitive, and we would have had no hesitation hiring them to do the work if we had decided to move forward with the remodel. We ended up deciding to move, but we plan to have Lifestyle out to our new house to give us an estimate for remodeling work we plan to do at the new place.
Description of Work: They prepared a detailed design plan for remodeling our existing kitchen and dining room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
MICHELLE C.
08/2012
1.0
remodeling, home remodeling, sunrooms
 + 1 more
Not well. came and measured our bathroom and told me he would get back to me. I called to follow up and said he would get back to me. I have never heard from them again. It has been 3 months. Plenty of time to respond.
Description of Work: Bathroom design ideas.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$60
Response from Lifestyle Group Residential Remodeling
This is a completely inaccurate report submitted by the member. If you read through all of our reports, amongst the hundreds of all "A" reports, you will see a report with constructive criticism from time to time over the years. Generally speaking, they are quite rare as we have won the Angie's List Super Service Provider Award every year since 1999. But, in reviewing those reports, you will see a reply from us admitting fault if we did something wrong. Yes, we recognize that no matter how hard we try... we are not perfect and we make some mistakes. When we do, we fix them... but we are big enough to admit fault. We are not admitting to any fault here in this situation. First of all, it was not May 1st that we visited her... it was actually the Friday before the Indianapolis 500. We clearly remember looking at her master bathroom project. Why do we remember so vividly? Because she did not even live in the home yet (the previous homeowner still lived there), she would not set up a second visit to review the design, and she said she wanted an entire master bathroom remodel to begin one week later around the 1st of June and be completed by June 11th. She indicated in this report that she called us to follow up... this is absolutely NOT true. If she had, we would have gladly set up a time for her to come and review the design we created months ago that has been sitting in our office. Unfortunately for us on the business side, we have about 1 instance every couple of months where we never get a response from a potential client. So, we make an effort to initiate contact on a couple of occasions and then we get the hint that they are not interested. In fact, this has happened twice in the last two weeks with other members projects. So, what happens is this... we come back from an initial visit to your home and put a project into our design phase. Hours are spent creating the design and then it enters our estimating process, where more hours are spent. The completed package is then ready for review with the potential client. However, when we get "no shows" or a situation like this where a client refuses to set a second visit and all communication efforts are ignored, we simply file the design away and absorb the hours of wasted effort. We sincerely understand that everyone comes into a first visit to discuss a remodeling project from a different place. Some have been thinking for years and are ready to go yesterday. Others just started thinking about it last week and they are just trying to get their arms around what a project might cost or look like for when they are ready months from now. Almost any scenario is acceptable to us as we try to be nice to everyone with the hope that when you are ready, you will remember how well we treated you. Having said that, a step in our process that we have had in place for years is the setting of a 1st visit at your home and the second visit at our office... and both of those appointments are set when you place your first call to our office. There is a reason that we do it and it is to eliminate the report like the one we are replying to with this response. If the second visit is set, then we are ready for you when you arrive for that appointment, no matter what it takes on our end to get ready. However, there are a few occasions where we mistakenly fail to follow our own process, especially in cases like this where a member is a bit pushy and says she doesn't have time to come to our office. In all honesty, what we mistakenly try to do is avoid making the member mad in the first phone call... because we hate the idea of reading that negative report. Well, having been in business now for 13-1/2 years, sometimes we still think like teenagers (in a business sense) and have to learn our lessons the hard way that those nasty reports are coming anyway... and we just prolong the inevitable. So, we ask you to please not be offended when we set up the first and second visits in your first phone call. And, we ask you please to not expect that we will deviate from that process because we know from years of experience that it gives us the best chance to serve you and show you what kind of partner we would be for your project. And, we promise not to be offended if that process doesn;'t work for you. In the end, we explain to people that we will trade our time for your time to explore if we can be of help for your project. This member apparently wasn't willing to come spend her time reviewing the design... or she would have had this months ago. By the way, you can get a sense of the negative motivations of people by their actions... and in that spirit, I am trying to understand how looking at her bathroom project (and only her bathroom project) resulted in a negative report being submitted in the categories of both Sunrooms and General Remodeling, as well as the intended Kitchen and Bath remodeling category, We hope you will see this report for what it is... and we hope you will call us with your potential project, especially if you are nice! Life is too short and already hard enough without having to work with "not so nice" people. And, this process is supposed to be exciting and fun as we help you reinvent your home (except for the dust in the drywall process, of course)!
WILLIAM & AUDREY W.
08/2012
5.0
custom cabinets, flooring contractor, lighting, plumbing, remodeling, home remodeling
 + 4 more
The design phase of the kitchen remodeling went very well. Problems with the existing kitchen and our desires for changes were thoroughly discussed with us. We were most pleased with the design that was presented to us in that it addressed all of the problems and changes that we had discussed within a complete redesign that was very satisfying to us. (We have received without solicitation many spontaneous complements on the remodeled kitchen by all who have seen it.) There were no problems with the "tear out" phase. Every effort was made to minimize any negative features that are inherent in this phase. The work was done both efficiently and quickly. Staff from the Lifestyle Group completed their work very satisfactorily. All of the work of the Lifestyle Group Staff was done to the extent possible within the schedule developed for the project. The schedule and any revisions were available to us at all times through a website set up specifically for this project (through Basecamp). The quality of the work met our standards which are very high. The only problems which we had through the entire project were with the electrical work. Sadly, there were multiple problems in the electrical work which resulted in substantial inconvenience both as the project was being completed and as we began to use the newly-remodeled kitchen. The only positive dimension to these electrical problems was the responsiveness of the Lifestyle Group as these problems were brought to their attention. Apart from the electrical work, all of the subcontracted work was completed consistently with both the standards of the Lifestyle Group and our standards.
Description of Work: The Lifestyle Group presented us with a complete redesign of our existing kitchen.The Group assisted us in the selection of all materials used in the remodeling, and also with the purchase which gave us the advantage of their trade discounts.The Lifestyle Group either completed the work with their own staff, or subcontracted the work.The work included removing the cabinets, flooring, plumbing fixtures, lighting, and appliances from the existing kitchen, as well as the demolition of the bulkheads and changes in some of the wiring.The work included installing new cabinets, new flooring, new lighting, and new plumbing fixtures. Installation of the counter tops and the electrical work were subcontracted. Appliances were installed by the appliance dealer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
Robert R. M.
07/2012
5.0
remodeling, home remodeling
 + 0 more
This service provider visited the house and spent about 90 minutes with my wife and I discussing remodeling ideas. We then met him at his office to review the designs. The designs were very detailed and professionally done. They also reflected our remodeling desires. He also gave us a detailed estimate for the work to be completed. He was very professional and there was no pressure to purchase the kitchen remodeling work from him. I would definitely recommend this service provider for the development of kitchen remodeling plans.
Description of Work: I purchased a Big Deal for kitchen remodeling plans.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Suzanne & Charles M.
07/2012
5.0
custom cabinets, drywall, flooring contractor, lighting, remodeling, home remodeling
 + 4 more
Lifestyle Group set up a web page dedicated to our project where all work tasks were listed and checked off when completed. We could ask questions, upload photos of problems or progress, and generally keep in close communications with Lifestyle group. If we submitted a question, it was usually answered promptly within 24 hrs. Sometimes, Kiersten would answer questions at very late hours of the night. (I think she never sleeps!) A dumpster arrived on time and the project was underway as scheduled. We were a bit faster with demolition than had been predicted so Lifestyle Group was able to move their parts of the project up so as not to cause any unnecessary delay. As with any remodel or build, there were a few problems. One can light was inadvertently omitted and two island pendant lights were mislocated, but these errors were promptly corrected. A few cabinet doors and the island countertop arrived damaged, but these were replaced without question. David was very good as a cabinet installer and trim carpenter, and he paid particularly close attention to detail. Kiersten and Geoff are also very detail-oriented. Lights were spaced and centered carefully, and work space was examined closely. We requested some additional last minute drywall work which required Sam (the drywaller) and Lifestyle to make adjustments to their original schedules - again without complaint or question. We appreciated Lifestyle's willingness to work with us as we were determined to stay within our allowed budget for this project. Overall, we had an outstanding experience remodeling with Lifestyle Group. We are very happy with the total process and certainly proud of the end result. We have already recommended Lifestyle Group to some friends and acquaintances.
Description of Work: Kitchen remodel. Geoff took original measurements and listened to my wife's ideas for rearranging the kitchen, then Kiersten created blue prints. Owners did the demolition which included removing existing cabinets, pantry walls and drywall down to bare studs and ceiling joists. Brian did the plumbing for a new sink, faucets and relocation of the dishwasher. The electricians installed new can lights, pendant lights over the island and sink as well as all outlets, switches, under-counter task lights, and all electrical appliances. Sam installed and finished all ceiling and wall drywall. David installed the cabinets, island, trim and hardware. Owners were responsible for painting and floor installation.
Demolition went smoothly with minimum mess. Everything was done well until the re-install of plumbing. Toilet seal was defective resulting in water damage in the kitchen on the first floor. Then there was a problem with new grout changing colors. At that time there was a bit of communication breakdown and we didn't hear from them for about 2 weeks. They fixed the damage in the kitchen when they installed the shower panel. In order to remove the defective new grout, they had to use a special saw. Unfortunitely, at that time no protection was given to the new vanity, medicine cabinet, and our attached bedroom. Since no plastic seal was used, the tremendous amount of dust from the saw got into the vanity, medicine cabinet and furniture including drawers in our bedroom. We told the workman that we had just replaced the toilet seat, bedroom drapes, bedspread, and had shampooed the carpet in our bedroom. When job was completed, we had to clean the drapes, bedspread, and shampooed the carpet again. The toilet seat was scratched at sometime during the shower panel installation; therefore, we are replacing that again. With all of this said, management of Lifestyle Group consistently demonstrated a sincere pride and concern in delivering the highest quality of work. We were never concerned that they would not fix the problems that occurred. This project started the end of April and was completed mid-June. We are planning to use Lifestyle Group again for two other projects - the kitchen and the family room. Lifestyle Group utilizes an interactive website for all communications between the customer and main office once a contract has been signed. This minimizes misunderstandings that might occur with telephone calls and exchanged voice-mail messages. This tool also protects the contractor AND the consumer from project scope-creep and surprises of additional costs at project-end.
Description of Work: Removed and replaced bathroom wall and floor tiles. Installed in-floor heating. Replaced shower head with rain shower head. Installed vanity, granite top, light, and medicine cabinet. Installed three floating shelves and glass shower panel. Painted and replaced trim.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Response from Lifestyle Group Residential Remodeling
So often, when we reply to a member report, we do so to defend ourselves and dispute the facts outlined. In this case, we are going to be honest enough to say we aren't perfect and we had a couple of problems on this project that were our responsibility. There was an issue with a leaking toilet seal and it did leak onto the kitchen ceiling. I'm not sure we have had that happen 3 times in 13 years, but it happened here. So, what did we do? We fixed it... and we didn't turn a problem we created into the client's problem. Also, it is true that we had a grout issue we have never seen in over 13 years in business... and we spent weeks trying to identify what the appropriate fix might be. For some reason, there were dark spots that popped up in the grout. We do tile work almost every single day and we've never seen it. It wasn't mold or mildew, but something was causing it. We don't know if we had a bad batch of grout or a bad batch of sealer, but something clearly wasn't right. In the end, we did what a good company would do... we took the grout out and installed new to make it right for the client. Most companies would have found any way not to do that, but we aren't most companies. Did we make a mistake during the grout installation? I don't believe so as we followed the same process we always do, but we could not reasonably say the client did something wrong, so we took responsibility and fixed it. As far as the mess, to be perfectly honest, reading that we left a mess in this report is the first anyone in our company has heard of leaving a mess here. We don't do that. Would taking out that grout in and of itself be a messy, dusty process? Yes, it could be. It is no fun at all. And, add to that the fact we were working in a very small 5x8 bathroom space directly off the bedroom, so I could certainly see how dust would be created and I want to apologize to the client for any dust created. We absolutely pride ourselves on our cleanliness of job sites, so this is piece that most concerned me when reading the report. Again, we tear out everyday and we do NOT leave messes in your homes. It goes against everything we are about. Will a thin layer of dust find its way through your home at the demolition and drywall phases of every project? Yes. It happens regardless of the precautions we take, but we take steps to minimize it to the best of our ability. In conclusion, we are thrilled this client likes us enough that we will be doing their kitchen and living room projects. That is important that anyone reading this report takes away. As I said earlier, we aren't perfect and we will make mistakes, but this client clearly acknowledges that we really do care and we will make something right if it is our fault. There will never be a question about that sincerity in our approach. Having said that, I will tell you we hate receiving "B" grades. Maybe earning a "B" is pretty good in school and getting "B's" will even get you into college, but to our company they might as well be receiving an "F". We are better than that and hope to earn all "A's" for this client on the next project.
Bonnie S.
05/2012
5.0
custom cabinets, ceramic tile, flooring contractor, lighting, remodeling, home remodeling
 + 4 more
Lifestyle Group renovated our kitchen in 2011. Due to their excellent service, we contacted them in January 2012 to look at our master bath and make renovation recommendations. Again Kiersten Morton designed the perfect "aging in place" bathroom. This continues to be an exceptional company to work with. Their designs, quality of craftsmanship, products used, timeliness and customer service by all employees cannot be matched or exceeded by any other company in the Indianapolis area. They began in late February and finished mid April 2012 . Completion was a bit beyond projected end date due to fine tuning the drain and bathroom mirror and lighting - to meet their quality control standards.
Description of Work: We had our small 37 y/o master bath totally renovated. Added 22 inches to bathroom space from the adjoining bedroom, creating a walk/roll in shower with 2 shower heads (one hand held, one rain shower), grab bar, new sink cabinetry, lighting, a sun tunnel and a "stool" room with grab bar. Area is separated from bedroom by a pocket door. Shower floor is river rock, shower walls and bathroom floor are same tile.
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Service Categories
Kitchen and Bath Remodeling,
General Remodeling
FAQ
Lifestyle Group Residential Remodeling is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Lifestyle Group Residential Remodeling accepts the following forms of payment: Check
No, Lifestyle Group Residential Remodeling does not offer free project estimates.
Yes, Lifestyle Group Residential Remodeling offers eco-friendly accreditations.
No, Lifestyle Group Residential Remodeling does not offer a senior discount.
No, Lifestyle Group Residential Remodeling does not offer emergency services.
No, Lifestyle Group Residential Remodeling does not offer warranties.
Lifestyle Group Residential Remodeling offers the following services: Design & build residential remodeling, room additions, kitchens and baths, basement finishing, sunrooms, screen porches, decks, exterior renovations, whole house renovations, attic & porch conversions, handyman.