We've had a few reports critical of price recently and want to take this opportunity to reply to that concern. As a remodeling company that is "A" rated with 648 reports and has been a Super Service Award Winner every year since 1999, it is a blessing and a curse. The blessings are obvious in that we get a lot of interest from prospective clients on Angie's List and we are appreciative as we have worked very, very hard to earn those opportunities. The curse is that we get calls from potential clients about projects we will never ever do for a variety of reasons, but most commonly because the member's budget simply does not line up with the true costs to do a project. So, you can only imagine what happens when we as a company tell people of certain personality types that their budget is unrealistic. In some cases, people are truly nice and appreciative of the information. In other cases, people get confrontational right there in the meeting with us (which is fine because we can explain costs). And, then there are situations like this, where the member gets what we like to call "keyboard courage" - meaning they go online to blast us for others to see. Having been in the remodeling industry for 18 years, we understand it is part of the territory and part of having so many reports on Angie's List. The frustrating thing on our end is that often times people simply don't listen as we try to effectively set expectations. We can readily share with you as a potential client that master bathrooms generally fall in the $30,000's, $40,000's and $50,000's. In rare cases, we can do a smaller master in the $20,000's, and in extreme cases on the other end of the spectrum we have done them in the $60,000's to $80,000's, but both those high and low extremes in pricing are less common. You need to think $30,000's to $50,000's and you as a client dictate the pricing. What finishes do you ask of us? Fancy tile, heated floors, frameless custom shower glass? How big is your space? Do you want a free standing tub, separate custom shower and double vanity like this client asked of us? If so, you will be lucky to stay in the $30,000's for a master bathroom because that simply isn't that common. However, we worked very hard for this client, as we do all clients, to help them understand cost effective options. We presented a project price of $33,966.65 for their master bathroom project and quite honestly, we believe that price was more than fair for the work they were asking of us. Their report indicated that they got their work done for 75% less than our price. Our response to that in the most polite manner is to say that they may have had some work done, but it wasn't the project they asked us to price for them. Please consider this... we've done over 2,500 projects for just over 1,500 clients in 18 years. Our business continues to grow each year through repeat clients and referrals from those clients we have worked for. In the last 4 weeks, we've had 7 past clients call to have us look at their next project. Do you think they call us back if we didn't do a great job for them? Do you think that they call us back if we marked projects up 400% as this clients indicates? The answer is NO. People aren't dumb. Today's consumer is more educated than ever and we assume we are always competing for your project. The real issue is what are you as a client looking for in a partner? If you are looking for the cheapest, that will not be us. We have a one stop shop showroom for you to make all of our selections in one place. We have a warehouse so your kitchen or your garage is not the storage facility for all the products for your project. We have outstanding guys on staff and we pay them fairly. Those are costs that the guy working out of his truck that has you pick up the stuff from Home Depot will never have. And, his end product will never match ours. So, in our minds, it is no different than your process in buying a car. They all have 4 wheels and a motor. So, what are the amenities? Do you want a Kia or do you want a Mercedes? We believe we offer a Lexus product at a Honda Accord price point. We know we are not the cheapest, but we also know we are not the most expensive. We can even tell you which of our competitors are less expensive and which ones charge more. Unfortunately, we will never make every member happy, especially a member whose budget doesn't fit the project they are asking of us from the beginning. But, we will do our best to educate each person we talk to. We will help with general budget ranges over the phone. And, we don't care what you spend on your project. Our goal is to help. And, our goal is to develop lifelong relationships with all of our clients that we do work for. That certainly didn't happen with this member and we regret that, but it wasn't for lack of effort. And, in fairness, the client is right that we did not call them back after presenting our "bid". There is a reason for that that we want to explain. "Bid" is a bad word in our business. Clients who gather a bunch of "bids" indicate to us that they are primarily driven by finding the cheapest price, as this client was... and we know that is not who we are. We are fairly priced, but not the cheapest. We pick clients just like clients pick us and the relationship has to work for both parties. If people aren't nice, we probably aren't pursuing the project because life is too short. We actively seek nice people to work with who truly want our partnership in completing their project. Thank you for reading and have a great day!