
Lifestyle Group Residential Remodeling
About us
Lifestyle Group is an Award Winning locally owned and operated company specializing in Residential Remodeling including Kitchen Remodeling, Bathroom Remodeling, and Home Additions. Our goal is to develop a lifelong relationship and earn your trust. We are also a Certified Aging-in-Place Specialist.
Business highlights
Services we offer
Design & build residential remodeling, attic & porch conversions, basement finishing, decks, exterior renovations, handyman., kitchens and baths, room additions, screen porches, sunrooms, whole house renovations
Number of Stars | Image of Distribution | Number of Ratings |
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84% | ||
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1% |
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"This report simply doesn't make any sense in the context of what the client asked of us. First, we weren't late to an appointment. Second, the representative at the house was our CEO, Geoff Horen. He looked at the project with the client and shared with her that this was a project we had done many times. He talked about all of the various options available as it related to showers and flooring and vanities and vanity tops. All along the way, he was talking in the context of cost savings because he quickly learned in conversation that all of this was well beyond their budget. There were no 3-D drawings provided because the client didn't want to change the design of their bathroom once they learned the cost to do the work. The vanity was staying in place and not moving. The stool was staying in place and not moving. The shower was also staying in place. Thus, there was literally nothing to draw. We did, however, in an effort to be extremely helpful, walk through the master bathroom and the other hall bathroom to talk them through future costs. We also discussed additional options with the laundry room. Even after those conversations at the house, the clients came into the office for the second visit, where we presented costs, talked about all of the possible products and looked at cost savings options. We have no idea what they mean by showing them a wire for $19,000. We did show examples of other similar bathrooms we had completed, but we actually did that on the TV in our conference room. Having been in this business for 18 years, we really aren't surprised by much anymore, but we do have to say that this report was quite surprising given the congenial nature of the conversations at the home and at our office. They must have been quite upset that they couldn't do the project for their budget range, but in our minds it actually probably goes back to the fact that they had done most of their own projects over the years and didn't have a great sense of the cost to hire a company to do the work. We are really sorry they were so offended, but we can assure prospective clients that we will always be as helpful as possible. You may not always like the information we share in terms of how it relates to your budget, but we will be honest and extremely polite when sharing the information. We say that sometimes we end up being "dream crushers" when we provide that honest, realistic information... but far better to learn it right up front than to sign a contract and get change order after change order after change order to learn the hard way what the real cost of the project will be. Please don't ever hesitate to call us and ask us general cost questions about your prospective project as we can likely give you a good idea of cost ranges before you invest great amounts of time into the process."
"We wanted to take a moment to respond to the report of this member and correct several inaccuracies. First, we did not complete any work for the member. We provided an estimate and gave advice on a few projects when we visited the home. Second, we appreciate the A grades for price and professionalism, but we really struggle to understand the C for responsiveness. When we share the dates with you, it might explain our disappointment. First of all, our interaction with the member was 8 months ago, so this report is quite delayed from the original experience. We met with the client at his home on October 24th of 2016. We completed both basement design and pricing in 2 days and met with the client for a 2nd visit at our office on October 27, 2016... just 3 days after our first visit to his home. Not only that, but the client asked us for a few changes, which we happily made and sent to him the very next day on October 28th. Honestly, we cannot imagine that there are very many remodeling companies out there that provide that type of responsiveness... and that earned us a "C" grade? Please pardon our taking exception to this report, but we work very hard to earn opportunities with future clients and we just wanted to be sure accurate information is being shared about our interaction with the member. By the way, the member was a very nice guy and we had a lengthy conversation about college basketball during our visit at his house! We would have loved to have been his partner for the project."
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