This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
Leaders Moving & Storage Co. is a full-service moving company offering moving, packing, and storage solutions to residential and commercial clients moving both locally and long-distance. We have completed over 175,000 moves, and appreciate the opportunity to earn your business!
Business highlights
31 years of trusted experience
Veteran Owned & Operated
Services we offer
Moving Services - commercial & residential, local & long distance. Storage Services. Packing & Un-Packing. Piano Moving
Description of Work: I bought the Angie's list coupon $99 for $200 worth of moving services. I kept the moving under the $99, but just barely. For a loveseat, chair, queen mattress, stand up dresser, a side by side dresser and tv stand, they would have charged me $200. I feel this is a little steep to move only the above listed items 10 miles. Also the movers removed the large drawers to my antique dressers and stacked them on a dolly 6 deep, all the way to the top of the dolly, of course, all of the drawers fell off immediately. Thankfully there was no damage done, but both movers thought that this was a fine way to move large, antique drawers. The service was not horrible, but I will not use them again. They are too expensive to take such little care with so few items that I requested moved.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$99
Response from Leaders Moving & Storage Co of Indianapolis
I apologize that the service you received was not what you had expected. I also regret that the drawers to your dresser were not hand;led with more care as they should have been...I will make sure to address this with the manager and the crew for additional training. Regarding the cost of the services you received through the Angie's List "Deal"... Your actual cost of services were only $184.00; however, through the deal, we are not permitted to provide any reimbursement for any purchase under the value of the deal. The Deal that you purchased for $99.00 was for up to $200.00 in moving services. I regret that this perhaps was not fully explained in the process and certainly do not want to leave you with the impression that our pricing was that high. If there is anything further I can do to help clarifying this or any questions you may have regarding your move, please do not hesitate to call me directly. We strive very hard to make sure that every customer we service is 100% satisfied and would recommend us in the future. Thank you for letting us know. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company
John H.
07/2015
5.0
moving companies
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Leaders Moving & Storage Co of Indianapolis
Thank you for the great review. I;m glad to see that we accomplished our goal of complete satisfaction with your move. Please let us know if there is anything else we can do to help in the near future. We appreciate your business. Sincerely, Steve Lambert,COO Leaders Moving & Storage Co.
Tara S.
07/2015
5.0
moving companies
+ -1 more
unknown
Description of Work: The mover's called when they were on their way. They were punctual and professional. They warned us of the larger pieces and how they would have to maneuver them in the space. They got our permission before doing anything that might scratch a wall. They went the extra mile to try to get everything in its place even if it meant extra work for them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Leaders Moving & Storage Co of Indianapolis
Thanks for the feedback on your recent move. I'm glad to hear everything went so well. We do spend quite a bit of time on training our crew to ensure our customers' belongings are handled with the utmost care. Thank you again for letting us know your input and we wish you the very best. Please let us know if we can be of any assistance in the near future. Regards, Steve Lambert, COO Leaders Moving & Storage Company
Ronald M.
05/2015
5.0
moving companies
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Leaders Moving & Storage Co of Indianapolis
Thank you for the strong rating you recently posted. We certainly appreciate your business and choosing Leaders Moving & Storage for your recent move. If there is anything further we can do for you, please do not hesitate to give us a call. Sincerely, Steve Lambert, COO Leaders Moving & Storage Company
Aninda S.
04/2015
3.0
moving companies
+ -1 more
unknown
Description of Work: So I got a Big Deal from the site ($99 for cost of $200) and the provider was very prompt and courteous to set up a service. Also I had wrongly anticipated about 6 - 8 boxes where in fact there were twice as many. The service provider didn't charge anything more for that. | |However, I have to give them C due to several reasons. |A. Arrival time - they were a little behind schedule (30 minutes or so) |B. Insurance limit - the insurance limit was only about $1000 and when I requested for about $4000 I was charged $101 extra which I agreed to. I would however like the Big Deal to expressly state the insurance amount they carry since $1000 is too low for most people for a move. |C. There are some basics that you simply expect from a mover. That they will carry a screw driver! Well these folks were not! That's a grade D (does not meet expectation) right there. So they used my screwdriver which is really small and meant for computer repairs to disassemble the desk. Alright, that's fine. However when they reached my house, we couldn't find my screwdriver, so they left the table partially assembled (the corner desk needs screwdrivers etc). |D. The move took a very long time, several hours. Given what I had - a big office desk, a mattress and about 15 boxes and bags (really not much to disassemble and reassemble) I think it took a lot more time than I expected. For comparison, I helped a friend move in MO about a month back and they had full furniture - sofa, dining table, bed etc, that was both faster and without hiccups. The provider in that instance was Two Man and a Truck. | |This is what I felt in conclusion - I paid $199 for a move, which I think was rather high for what I had and given the distance was approx 15 miles away. Also keep in mind the real cost of service was $300 if one considers the big deal. In essence I think the Big Deal wasn't really a deal at all! If this happens I will directly work with SP in future instead of using Angie's List since I am sure I could have got the same thing done at a lesser price.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0
$300
Response from Leaders Moving & Storage Co of Indianapolis
Thank you for taking the time to provide us with feedback on your recent move. I am sorry to hear that our services did not meet your expectations. Regarding the additional insurance...this amount is not a set amount, but rather based on the total weight of the items we are moving. The industry standard and what is required by law is $.60 per pound. Leaders agrees with you that this amount is not generally enough to cover your possessions should something happen. Instead, Leaders coverage is base on $2.25 per pound (almost 4 times the standard). We always offer the option for the customer to purchase additional insurance, as was the case here, We generally suggest the standard insurance at no charge and feel this amount is more than enough to fully cover and loss or damage, but this is a matter of personal preference for each individual. The total for your move (before the Big Deal) was $191.00, but with the elected additional insurance increased the total to $300.00. Typically, we will make sure the crew has the right tools when we are going to be assembling or disassembling items. Unfortunately, this optional service was not selected and therefore we did not plan on tools being brought out with the crew. I apologize for any inconvenience and will certainly pass on your suggestion for future moves. One of the main differences between Leaders and other companies is the fact that we do not charge by the hour. We provide an exact price guarantee that will only change should the customer choose to add or delete items from the original inventory. I am sorry to hear that you felt the move took longer than it should have. Even though we do not charge by the hour, we still try to be expedient in the process and provide quality work in an efficient manner. I appreciate all of your feedback and will take your comments into consideration and work to improve these points for future moves. We understand there are many options for moving services available and want to thank you for choosing Leaders Moving & Storage and hope we will have another opportunity to prove the benefits of working with Leaders in the near future. Thank you again for the feedback. Sincerely, Steve Lambert, COO Leaders Moving & Storage Co.
ANN A.
02/2015
5.0
storage units
+ -1 more
The office staff was helpful.
Description of Work: I used them for storage.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Leaders Moving & Storage Co of Indianapolis
Great to hear everything went well with your recent move out of storage. Please let us know if we can do anything to help in the future. Thanks! Steve Lambert, COO Leaders Moving & Storage Co.
Cynthia C.
10/2014
5.0
moving companies
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Leaders Moving & Storage Co of Indianapolis
Thank you for taking the time to submit your review through Angie's List. I hope we were able to exceed your level of expectations as that is always our number one goal. I realize there are a lot of options out there for Moving & Storage and appreciate you choosing Leaders to service your recent move. All the best, Steve Lambert, COO Leaders Moving & Storage Company
Lisa R.
07/2014
5.0
moving companies
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Leaders Moving & Storage Co of Indianapolis
Hello {removed member name, Thank you for letting us know everything went smoothly on your move. We truly appreciate the opportunity to earn your business and wish you all the best. Thanks. Kenneth Sapp Sales & Marketing Manager Leaders Moving & Storage
Brea D.
07/2014
4.0
moving companies
+ -1 more
unknown
Description of Work: A 3 man crew moved us from one home to another. The movers were timely and friendly. I think a 4 person crew would have suited our move better. The crew started around 9am and didn't finish until after 8:30pm. One member of the crew seemed to have a lot of experience while the others appeared to be summer help (college kids). While they were great muscle, they didn't appear to have much focus or ability to work independently from the crew leader. The crew was very careful with all of our belongings and the hardwood floors in our new home. I would use this group again but ask for a more experienced crew.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Leaders Moving & Storage Co of Indianapolis
Hello [member name removed], I'm happy to hear you were satisfied overall and equally disappointed to hear there were some issues on the move. We strive to give you a positive experience from beginning to end, and it sounds like we could have done a better job. We truly appreciate the opportunity to earn your business and wish you and your family the very best. Thanks! Kenneth Sapp Sales & Marketing Manager Leaders Moving & Storage
Rebecca H.
04/2014
5.0
moving companies
+ -1 more
unknown
Description of Work: Very professional and cheerful. Moved at a fast pace. Price was lower than other estimates I got.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Leaders Moving & Storage Co of Indianapolis
Hello [removed members name], I'm happy to hear everything went smoothly. One of our goals is to give you a positive experience from beginning to end, and it sounds like we accomplished that task. We appreciate the opportunity to earn your business and wish you the very best. Thanks. Kenneth D. Sapp Sales & Marketing Manager Leaders Moving & Storage
Michael D.
07/2013
5.0
moving companies
+ -1 more
unknown
Description of Work: Two guys showed up on time and worked hard throughout the day to load my 3 bedroom townhouse into the truck. They accidentally dropped a heavy object on the brand new hardwood, damaging two planks of hardwood and also some drywall. The company very quickly procured a contractor within a few days (and without apprehension) to repair both the floor and the drywall (without charge of course). Repairs were done timely and properly and everything looks good. The guys worked late to get me into my new home. I was very happy with their service and the quick repairs. Nice job!
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Leaders Moving & Storage Co of Indianapolis
First and foremost let me thank you for choosing Leaders Moving. I'm sorry to hear there were damages, but it appears we took care of the issues promptly. We strive to ensure that stuff doesn't happen, but when it does, we do our best to make things right.We wish you and yours the best in your new home. Thanks! Kenneth Sapp Sales & Marketing Manager Leaders Moving & Storage
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies,
Piano Movers,
Storage
FAQ
Leaders Moving & Storage Co of Indianapolis is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Leaders Moving & Storage Co of Indianapolis accepts the following forms of payment: Check,CreditCard
Yes, Leaders Moving & Storage Co of Indianapolis offers free project estimates.
Yes, Leaders Moving & Storage Co of Indianapolis offers eco-friendly accreditations.
No, Leaders Moving & Storage Co of Indianapolis does not offer a senior discount.
No, Leaders Moving & Storage Co of Indianapolis does not offer emergency services.
Yes, Leaders Moving & Storage Co of Indianapolis offers warranties.
Leaders Moving & Storage Co of Indianapolis offers the following services: Moving Services - commercial & residential, local & long distance. Storage Services. Packing & Un-Packing. Piano Moving